Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
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Estate agents
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Latest Properties

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Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“Chris helped us since the viewing arrangement......”

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Aug 19,2019
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Chris
By: 'Carlos'
Aug 19,2019
0 people found
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Chris helped us since the viewing arrangement. Everything was clear and we did not have any doubt when we placed the offer....
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“David has been exceptional in both his skill......”

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Aug 15,2019
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David
By: 'Joanna'
Aug 15,2019
0 people found
this helpful
David has been exceptional in both his skill and understanding in finding me the right tenants for my property. As I live in New Zealand, this could have proved to be extremely challenging but David was fantastic in keeping me up to date with emails ...
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“Shelly was very accommodating with helping us......”

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Aug 14,2019
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Shelly-Ann
By: 'Alexander'
Aug 14,2019
0 people found
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Shelly was very accommodating with helping us rearrange a last minute viewing and has been very responsive throughout the process - thank you!...
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“I contacted Beresford Estate Agent late last year but was ......”

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Aug 07,2019
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Pete
By: 'Laverne'
Aug 07,2019
0 people found
this helpful
I contacted Beresford Estate Agent late last year but was not ready to Let / rent my property. However with the knowledge, information and advice given at the time by a member of staff; I recently made contact again, as I was ready to Let my ...
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“I rented a 'fully-managed' property via Townends for two years. ......”

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Aug 06,2019
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By: 'RM'
Aug 06,2019
2 people found
this helpful
I rented a 'fully-managed' property via Townends for two years. I am sharing a review as, had I known about the quality of service offered to tenants, I would have avoided them. I could write an essay, but will try to keep it brief. EMPLOYEES ...
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“Great service, skilled and knowledgeable staff...”

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Aug 06,2019
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Diana
By: 'jill'
Aug 06,2019
0 people found
this helpful
I had a great experience using Townends in Earlsfield. Diana was really skilled and professional and very good at listening to me about what was important. She was also a good judge of prospective tenants in terms of what they were looking for....
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“A super good experience. Fast, warm-hearted a......”

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Aug 02,2019
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Pete
By: 'Sammy'
Aug 02,2019
0 people found
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A super good experience. Fast, warm-hearted and professional. Thanks for the staffs' efforts, help me to find my dream room!...
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“After struggling to find the right property i......”

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Aug 02,2019
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By: 'Grant'
Aug 02,2019
0 people found
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After struggling to find the right property in London for a while now I came across Chris when applying to view a flat through Rightmove. He responded quickly and had a viewing set up for me within a day at a time that suited me. ...
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“Charming and extremely helpful!...”

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Jul 15,2019
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By: 'Amelie'
Jul 15,2019
0 people found
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Williams Lynch have looked after my property for over 4 years now - extremely helpful and attentive team. No longer UK based, therefore left everything in the hands of the WL team and they have bent over backwards to help in all sorts of situations. Really ...
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“All went smoothly and quickly, was great!Ver......”

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Jul 12,2019
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Emma
By: 'Emma'
Jul 12,2019
0 people found
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All went smoothly and quickly, was great! Very helpful throughout and easy system to upload documents to. Staff were very friendly...
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“Professional and Reliable...”

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Jul 10,2019
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Catherine
By: 'Daniel'
Jul 10,2019
1 people found
this helpful
As first-time landlords, we met with a number of prospective agencies in the area. Williams Lynch Bermondsey St stood out from the crowd, and we signed up with them in May 2019. We initially worked with Ben Appleby, Onal Hassan and Dene Mockford to list our ...
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By: Catherine Close
Jul 10, 2019
View all comments (1)
Hi Daniel Thank you so much for your wonderful review. You have certainly put smiles on all of our faces. You are a fantastic landlord and its a pleasure to have you with us at Williams Lynch ...

“Thanks Chris!...”

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Jul 02,2019
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By: 'Shelby'
Jul 02,2019
0 people found
this helpful
We are really pleased with the professional, efficient and friendly approach taken by Chris Waweru. Thank you for all of your help with finding our new home!...
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“Very highly recommended....”

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Jun 25,2019
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Iain
By: 'Mike'
Jun 25,2019
0 people found
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Iain and the team have been excellent throughout a difficult sale in a difficult market, great knowledge and communication throughout....
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“Liers, cheats and couldn't care less once you are in....”

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Jun 16,2019
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By: 'Max'
Jun 16,2019
0 people found
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Absolute joke of a company. The pure arrogance of the staff wouldn't be so bad but the outright lies to part you with your cash are outrageous. Have now been living in a flat for 8 months with the worst neighbours I have ever experienced and ...
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Very bad
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“Awful organisation, waste of time and hope...”

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Jun 15,2019
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By: 'Anthony'
Jun 15,2019
0 people found
this helpful
I've been to see a property today. I've dealt with Beresford Residential for the past two weeks, and they gave me the impression of any estate agent: persistent, annoying, on it all the time. Which is fine; it's their job after all. We went to ...
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N/A
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“Amazing help with securing our new home!...”

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Jun 13,2019
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Shelly-Ann
By: 'SFEm'
Jun 13,2019
0 people found
this helpful
Shelly-Ann was fantastic and a great help to us in our property search! She was patient, friendly and professional - would definitely recommend Beresford Residential and Shelly-Ann!...
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“Good...”

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Jun 06,2019
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Natalie
By: 'Natalie'
Jun 06,2019
0 people found
this helpful
As a returning customer would like to thank everyone at Earlsfield office for help in dealing with letting my property out. Particularly Diana Kovacheva who effectively and highly professionally managed to find tenants in few days....
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Comment on agent fees
Competitive 8% plus 20% VAT.
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“The correct choice...”

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May 30,2019
Minithumbup
By: 'SE19seller'
May 30,2019
0 people found
this helpful
Jerome sold my property for the asking price within a few weeks, I can't recommend enough. From start to finish the service was outstanding. Jerome was always at the end of the line if I needed to call & responded very quickly to emails, very pleasant ...
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“Please beware...”

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May 24,2019
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By: 'Unsatisfied'
May 24,2019
0 people found
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This agency, and the landlords they protect and represent, are extremely unethical. I was shown a different flat than the one that was available because the agency could not obtain keys. Being an expat, I did not know the risks related to this. Upon moving ...
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“Excellent service...”

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May 01,2019
Minithumbup
By: 'KS'
May 01,2019
0 people found
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Sam very helpful, straightforward and hassle free process in securing a new property to rent. Would recommend this agent to others....
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Comment on agent fees
Fees seem to be very reasonable compared with other agents.
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“Ask for Shayanne...”

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Apr 25,2019
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Shayanne
By: 'Diana'
Apr 25,2019
0 people found
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Even though the agency fee is quite high, I would highly recommend dealing with this agency! Shayanne was so nice from the very first call and arranged viewing the next day. The process was smooth and everything was just perfect. Very happy to work with ...
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Comment on agent fees
A bit high but you pay for excellent service
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“Dishonest time-wasters...”

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Apr 25,2019
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By: 'jake'
Apr 25,2019
1 people found
this helpful
Deliberately leave properties advertised in order to generate leads, making the aggregation sites like Rightmove frustrating to use for tenants looking for properties. Beresford blamed delays from Rightmove for this when questioned, but Beresford's own website is as bad. The agent I ended up using ...
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“Good service...”

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Apr 24,2019
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By: 'Richard'
Apr 24,2019
0 people found
this helpful
I chose Beresford Residential after getting quotes from 5 estate agents because their photography was the best, their terms and conditions were the most civilized and because I felt like Jerome was my preferred style. Whereas some estate agents are pushy and a source of stress, ...
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Comment on agent fees
I think the fees are on the low side compared with other agents in the area.
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“Thank you so much!...”

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Apr 18,2019
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By: 'DaisyR'
Apr 18,2019
0 people found
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Thank you so much for the hilarious viewing, the extra work into the evening, and the great outcome! We'll come visit you again when we're looking to buy :)...
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Comment on agent fees
Little bit steeper than we'd have preferred, but worth it for the service and outcome
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“I am very happy to use Beresford...”

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Apr 18,2019
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Iain
By: 'Ahmed'
Apr 18,2019
0 people found
this helpful
Hi Jerome thank you for everything you have done to sell my flat very helpful and understanding much appreciated thanks...
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Comment on agent fees
Very good
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“Very helpful...”

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Apr 18,2019
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By: 'DaveStreatham'
Apr 18,2019
0 people found
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Jerome was a great help in the purchase of our first home - even during a very long and drawn out process he mediated between us and the vendor excellently....
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“A good experience...”

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Apr 12,2019
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By: 'Beatrice'
Apr 12,2019
0 people found
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I think the agency is really good, with good service and really friendly staff, I am really happy with the place I choose....
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“very good services, nice and friendly staff...”

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Apr 10,2019
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By: 'Ioana'
Apr 10,2019
0 people found
this helpful
I visited the office in Brixton and I was helped to arrange and complete the documents for my new home. The staff was really nice and helpful. Very nice team!...
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“Birxton Rental...”

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Apr 05,2019
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Shelly-Ann
By: 'Matt'
Apr 05,2019
0 people found
this helpful
Shelly-Ann has been helpful and kept in constant communication throughout the process- we look forward to working with her as we get closer to the move in date....
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Comment on agent fees
The fees seem high however probably in line with the London market, the service we have received has been good.
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“Horrible...”

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Apr 02,2019
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Iain
By: 'Wenying'
Apr 02,2019
0 people found
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Iain doesn't act in the best interest of either landlord or tenants but himself. He is rude and irresponsible. Horrible experience to say the least....
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Comment on agent fees
Bad
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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