Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
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Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“Our agent Yemi was very supportive thoughout ......”

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Feb 26,2020
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By: 'Godfrey'
Feb 26,2020
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Our agent Yemi was very supportive thoughout the period of marketing and selling the house. This was a stressful time for us but she always kept us well informed and responded to questions in good time. She liaised well with the buyer which meant that ...
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“don’t use them......”

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Feb 15,2020
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By: 'Claire'
Feb 15,2020
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Do not use this agent for letting. Better out there. Using pressure selling. Olivia, The letting agent tried to sell me a property without even seeing it. Then saying that there where offers. Absolutely wrong....
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“A very quick rental was arranged and a compet......”

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Feb 09,2020
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Onal
By: 'Penelope'
Feb 09,2020
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A very quick rental was arranged and a competent and reassuringly thorough management service followed . I can definitely recommend this agency....
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“Lee Richardson...”

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Jan 31,2020
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Lee
By: 'Kimberley'
Jan 31,2020
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Our experience with Beresford Residential was great and Lee was a huge factor in this. He was very personable, professional and extremely efficient when it came to our offer. I'd like to thank Lee for helping us find our new home and making everything so ...
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“Ealing Letting Office - I have been using To......”

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Jan 07,2020
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By: 'Sandy'
Jan 07,2020
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Ealing Letting Office - I have been using Townends for both of my flats in Ealing . Robert the Letting Manager has been brilliant for my recent letting service for my Ealing flat. Always keeping me updated and ensuring my queries are answered promptly. Listening to ...
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“Thank you...”

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Jan 05,2020
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Catherine
By: 'Rahoul'
Jan 05,2020
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Catherine has managed our property for the last year and she has been fabulous. We have found her to be extremely reliable. She takes full responsibility of all issues with regular follow up and feedback. She is extremely professional and looks to resolve all issues ...
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“Professional...”

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Dec 23,2019
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Onal
By: 'Sootthida'
Dec 23,2019
0 people found
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I am renting property with Williams Lynch and Catherine is my property manager, she is very helpful to sort out a lot of problems in my property. She is a hard worker, professional and organised person. Onal, He has delivery his best service since the 1...
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“Property Consultant Review...”

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Dec 17,2019
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Lee
By: 'She'miah'
Dec 17,2019
0 people found
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Amazing property consultant. He was very welcoming and friendly. He explained everything to us and has been great at communicating everything. He is very helpful and has a great can do attitude....
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“Maurice and Danielle has been very comprehens......”

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Nov 29,2019
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Maurice
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Dannielle
By: 'MEREAU'
Nov 29,2019
0 people found
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Maurice and Danielle has been very comprehensive efficient to rent the flat I occupied quickly so I dont have to pay my full notice. They have been very communicative, helpfull and respectful regarding the different visits. Overall very professional agents....
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“Karina Selway has been exceptional in managing my rental property...”

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Nov 25,2019
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Karina
By: 'Moises'
Nov 25,2019
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Karina has been exceptional in managing my rental property. She is responsive, prompt and seems genuinely involved in problems solving any eventualities that may occur. I am both grateful for her help and hopeful that she will continue to provide me with her professional support....
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“Our Experience with Beresford has been positi......”

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Nov 25,2019
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Pete
By: 'Jake'
Nov 25,2019
0 people found
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Our Experience with Beresford has been positive throughout, we got swift and accurate rental proposals from Pete Ranki whom even after a rocky start with getting the tenants in (at no fault of his own) delivered on all aspects. Our property manager Karina has also ...
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“Karina has been super helpful with any querie......”

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Nov 19,2019
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Karina
By: 'Meghan'
Nov 19,2019
0 people found
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Karina has been super helpful with any queries we have had post-renting. Always quick to respond, friendly, approachable and great at dealing with issues we have experienced. Thanks so much!...
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“Always helpful!...”

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Nov 18,2019
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Karina
By: 'Tianna'
Nov 18,2019
0 people found
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We have been dealing with Karina from Beresford for the past few months and she has been nothing short of helpful and a real pleasure to speak with. She is extremely organised and always swift with her responses....
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“Thanks to Townends, Whitton Brunch...”

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Nov 13,2019
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Parsa
By: 'Wenlie'
Nov 13,2019
0 people found
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Three months ago, I start to look for a house in the Whitton area, The first house agency I have contact is Townends Whitton. the Sales Consultant Mr. Parsa Mozaffari has given us a lot of help introduced quite a few suitable houses to us ...
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“Hi my name is samir new tenant of townsends ......”

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Nov 11,2019
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Domal
By: 'Samir'
Nov 11,2019
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Hi my name is samir new tenant of townsends In putney I must express my thoughts about great S.Q.S Service/quality/ selling from mr domal mckenzie. Top class help and support all the way through intill I got into my new home Very ...
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“I started to let my property with Williams Ly......”

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Nov 01,2019
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Adriana
By: 'Tim'
Nov 01,2019
0 people found
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I started to let my property with Williams Lynch several years ago. Over the years their service has improved annually and I would happily recommend them....
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“Dawn and Aggie were brilliant....”

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Oct 25,2019
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Aggie
By: 'tom'
Oct 25,2019
1 people found
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Dawn and Aggie were brilliant. They pitched my property perfectly and I accepted an offer within a couple of weeks - in a difficult market. Always pleasant to deal with and very professional. What more could I ask for?...
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“Services offered by property management...”

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Oct 14,2019
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Mer
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Onal
By: 'Rinu'
Oct 14,2019
0 people found
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I have been renting with Williams Lynch for just over 3 years now. Excellent service from day one. The maintenance reporting feature provided is outstanding so as is the property management team. Calls are attended over the weekend and the service offered is prompt and professional. ...
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“The staff at Williams Lynch are always quick ......”

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Sep 29,2019
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By: 'B'
Sep 29,2019
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The staff at Williams Lynch are always quick to respond and very helpful with any and every inquiry. We've enjoyed being WL clients and it has made our lives that much easier!! Other management companies - take note!!...
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“Adriana was superb in helping me to navigate ......”

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Sep 27,2019
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Adriana
By: 'Tom'
Sep 27,2019
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Adriana was superb in helping me to navigate the transaction process as part of a new lettings arrangement. She was highly responsive, patient and professional. This is really appreciated when moving house involves so many details....
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“Increased the rent after I signed...”

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Sep 24,2019
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By: 'Michele'
Sep 24,2019
1 people found
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After I signed the contract they increased the rent by 60£ per week with a ridiculous excuse. They then let me down with searching for another property. They are utterly unreliable....
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“getting the lease took more than 2 months while being promised ......”

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Sep 17,2019
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By: 'MIss'
Sep 17,2019
1 people found
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getting the lease took more than 2 months while being promised it would bve at the end of the week. The contract was only made official on the week of the move. Agent made promises during the viewing which then turned out not to be true. ...
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“Excellent and friendly service from Shelly-An......”

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Sep 12,2019
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Adam
By: 'Adam'
Sep 12,2019
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Excellent and friendly service from Shelly-Ann. She gave us space and time to view the property properly, as well as answering all our questions clearly. When we decided to put an offer in, everything was turned around in a day....
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“Above and beyond...”

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Sep 11,2019
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Rav Singh
By: 'Matt'
Sep 11,2019
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Having had a terrible experience with our solicitors through the process of buying our first home, Rav was a shining light as he helped us through out the process, often doing more than he needed to do. He clearly shows commitment and passion to his ...
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“Great service from Gavin Pinto at South Norwo......”

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Sep 03,2019
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Gavin
By: 'Steve'
Sep 03,2019
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Great service from Gavin Pinto at South Norwood Townends Branch. Gavin pays great attention to detail and communicates well with head office to give a good joined up service....
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“Professional, speedy and expedient. All enqui......”

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Aug 31,2019
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By: 'Salvatore'
Aug 31,2019
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Professional, speedy and expedient. All enquiries dealt with promptly and efficiently in a courteous manner. Appointments and correspondence dealt with professionally. Recommend wholeheartedly...
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“Had some frustrations regarding the signing of a tenancy - ......”

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Aug 30,2019
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Shelly-Ann
By: 'Molina'
Aug 30,2019
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Had some frustrations regarding the signing of a tenancy - deposit was submitted almost a week before we heard back from the estate agency if it had been accepted or not. In the end we ended up getting the property so not too bad....
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“My flatmate and I had great service from Shel......”

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Aug 30,2019
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Sean
By: 'Sean'
Aug 30,2019
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My flatmate and I had great service from Shelly - everything was dealt with professionally and quickly, and everything was clear throughout....
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“Very happy to answer all our questions, found......”

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Aug 30,2019
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Shelly-Ann
By: 'Georgie'
Aug 30,2019
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Very happy to answer all our questions, found the house renting experience very easy with Shelly-Ann. Made the complicated process of holding deposits a lot simpler....
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“First Class Service...”

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Aug 23,2019
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Mathew
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Onal
By: 'Tom'
Aug 23,2019
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First Class Service We've lived in two properties managed by the team at Williams Lynch and without exception they've been brilliant to deal with - responsive, helpful, friendly and informative. The process of finding a rental in London is so often stressful, but Williams Lynch ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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