Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“The Agent provided a seamless and consistently excellent service, keeping ......”

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Jul 27,2015
Minithumbup
By: 'David'
Jul 27,2015
0 people found
this helpful
The Agent provided a seamless and consistently excellent service, keeping us informed very regularly with significant courtesy and informed intelligence. We cannot praise this company highly enough. Charlie, Richard and Bret were all superb and achieved a great result for us in record time. Five ...
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Comment on agent fees
An excellent estimate and a very fair and competitive fee set and charged for a five star service experience.
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“I had the pleasure of working with Terry, Jamie and ......”

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Jul 26,2015
Minithumbup
By: 'Jonathan'
Jul 26,2015
0 people found
this helpful
I had the pleasure of working with Terry, Jamie and Charlie on the purchase of my flat in Ottershaw. They are a delight to work with ! Always accessible, fast to respond to messages and to deal with issues, I also found them to be proactive ...
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“Stacey was very helpful when it came to renting our ......”

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Jul 26,2015
Minithumbup
By: 'Ashleigh'
Jul 26,2015
0 people found
this helpful
Stacey was very helpful when it came to renting our flat. She really went the extra mile, she made a stressful time so much easier! She kept us up to date regularly. She was a pleasure to work with. Thank you Stacey...
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By: Richard
Jul 27, 2015
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I found Stacey very helpfull and professional at her job 10 out of 10 ...

“I recently secured a 1 bedroom flat to rent with the ......”

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Jul 26,2015
Minithumbup
By: 'Clare'
Jul 26,2015
7 people found
this helpful
I recently secured a 1 bedroom flat to rent with the Guildford branch of Townends. I found the staff I worked with to be very friendly and helpful, especially as they negotiated my monthly rent amount down to a level I could (just about) afford....
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Comment on agent fees
I was definitely satisfied with the fees I paid through this agent. The monthly rent amount for my flat was initially quite a way over my budget, but I knew the flat itself was right for me. I took my dilemma back to Townends, and after a little negotiation between them, my landlord and myself, they had secured the flat for me at a rent amount of ‚£25pcm less than the asking price. Given that this was still over my initial budget, they also waivered the referencing fees for me (‚£60), and although they didn't promise me free referencing in writing, they honoured their word. I wouldn't say that the other fees (deposit, admin fees, etc) were cheap, (although the deposit obviously depends on the property), but I would certainly say that they are competitive, and no higher than would be expected.
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“Jessica Howard. A thoroughly professional and pleasant person to deal ......”

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Jul 24,2015
Minithumbup
By: 'Paul'
Jul 24,2015
0 people found
this helpful
Jessica Howard. A thoroughly professional and pleasant person to deal with. Excellent communication skills and attention to detail. Jessica was instrumental in attracting a suitable Tenant, which is so important, when renting a property. I do appreciate the effort she and her team have put ...
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Comment on agent fees
Agent fees were competitive.
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“Excellent customer service from Diane, extensive knowledge of area and ......”

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Jul 24,2015
Minithumbup
By: 'Catherine'
Jul 24,2015
2 people found
this helpful
Excellent customer service from Diane, extensive knowledge of area and the properties available. Found me exactly what I was looking for. Literally couldn't ask for me. Since my rental agreement starting she is still always available and helpful. Keep up the excellent work, credit to ...
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“I received excellent service from James and Ivan. They were ......”

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Jul 24,2015
Minithumbup
By: 'Mrs'
Jul 24,2015
11 people found
this helpful
I received excellent service from James and Ivan. They were both extremely professional and have a very customer friendly attitude. They communicated with me throughout the sale process, and were both polite and charming on the telephone. James in particular, put in that 'extra effort' ...
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“I have had very good service from townends right from ......”

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Jul 24,2015
Minithumbup
By: 'Sue'
Jul 24,2015
0 people found
this helpful
I have had very good service from townends right from the start. Good communication has been the main thing for me, both from the branch and then once an offer had been made by Emma Western in the admin team; keeping me informed at all ...
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“Having come to nearing the end of my current tenancy ......”

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Jul 23,2015
Minithumbdown
By: 'A.Nonymous'
Jul 23,2015
1 people found
this helpful
Having come to nearing the end of my current tenancy in Brixton, it is only natural that Beresford want to start showing potential new clients round the flat I am currently occupying... I would say there has been on average around 10 viewings per week for ...
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What agent could do to change your mind?
I would've said yes given this incident didn't happen.
Attached Filesnbsp;
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“delightful friendly and helpful to say a few words Faye ......”

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Jul 23,2015
Minithumbup
By: 'Richard'
Jul 23,2015
0 people found
this helpful
delightful friendly and helpful to say a few words Faye is one of the most helpful estate agent I have had the pleasure of dealing with in these trying times Would definitely recommend to anyone looking for a property...
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“I dealt with Townends Putney to help me searching a ......”

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Jul 23,2015
Minithumbup
By: 'Giovanni'
Jul 23,2015
0 people found
this helpful
I dealt with Townends Putney to help me searching a flat to rent. Erol was extremely helpful, very professional and answered every query I had. He understood what I was looking for, and finally I found the right house for me. Thanks a lot....
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“Both Diana and Biljal were phenomenal. Biljal was able to ......”

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Jul 23,2015
Minithumbup
By: 'Caroline'
Jul 23,2015
2 people found
this helpful
Both Diana and Biljal were phenomenal. Biljal was able to arrange viewings and convenient times, she was welcoming and well-advised, and answered all my questions. Diane was very helpful in the office and explained the necessary forms clearly and concisely. Overall, both of these agents ...
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“Louis is one of the best agents i have ever ......”

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Jul 23,2015
Minithumbup
By: 'belal'
Jul 23,2015
0 people found
this helpful
Louis is one of the best agents i have ever met, a nice qualified guy. i recommended him to all people who want to rent or buy a property...
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“Thank you both very much for all your help in ......”

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Jul 23,2015
Minithumbup
By: 'Ben'
Jul 23,2015
0 people found
this helpful
Thank you both very much for all your help in finding this property for us. Look forward to dealing with you in the future. Thanks Ben...
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“I employed the services of Townends Putney Branch to let ......”

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Jul 23,2015
Minithumbup
By: 'MPD'
Jul 23,2015
0 people found
this helpful
I employed the services of Townends Putney Branch to let my flat in Roehampton SW15. They were courteous and professional throughout the process and were always available whenever I had any queries regarding how viewings of the property were progressing and the quality of potential ...
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“We had an excellent experience of Stirling Ackroyd in our ......”

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Jul 22,2015
Minithumbup
By: 'Zara'
Jul 22,2015
0 people found
this helpful
We had an excellent experience of Stirling Ackroyd in our recent flat purchase. Rhys the sales negotiator was polite, professional and helpful, keeping us up to date and informed throughout the whole process and acting as a an effective channel of communication between us and ...
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“Like most I am very sceptical about estate agents, so ......”

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Jul 22,2015
Minithumbup
Staff profile picture
Pete
By: 'Couldn't'
Jul 22,2015
0 people found
this helpful
Like most I am very sceptical about estate agents, so many bad ones out there, in fact most don't seem to even understand the concept of a budget and a specific area. This time though we lucked out. Pete Ranki at Beresfords has been genuine ...
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Comment on agent fees
Taking in consideration of London rental prices, a huge deposit and then a hefty agency fee is a difficult pill to swallow. However in this circumstance I do feel like those fees went towards a high quality service and contributed to finding an ideal place to live. If that was the case every time, then I am sure agency fees wouldn't be such a sore subject. A famous band once released an album and let the fans decide how much they'd pay for it, such as their confidence on how good it was. Needless to say they made a fortune and even reduced illegal downloads. I would love to see an estate agent adopt that philosophy. Pay fees on how good you think we've been. People would have a very different outlook on them.
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“Very approachable. Knew the subject well. Was able to articulate ......”

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Jul 22,2015
Minithumbup
By: 'Adi'
Jul 22,2015
2 people found
this helpful
Very approachable. Knew the subject well. Was able to articulate all the pitfalls....
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“Gurmail was extremely helpful and thorough when advising us with ......”

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Jul 21,2015
Minithumbup
By: 'Natalie'
Jul 21,2015
0 people found
this helpful
Gurmail was extremely helpful and thorough when advising us with our mortgage, showing us the various financial options available and interest rates on offer. He was very up front, hard working and always available to assist us with any questions. Gurmail was a great support ...
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“Sophie and Myles at Townsends were incredibly helpful throughout the ......”

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Jul 21,2015
Minithumbup
By: 'Christopher'
Jul 21,2015
3 people found
this helpful
Sophie and Myles at Townsends were incredibly helpful throughout the whole arduous process of purchasing our house in Brook Green. They were always on hand to answer any queries, were prompt with requests and delivered on their promises. Thanks again for all your help....
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“Both Chris and Amilcar were very proffesional and courteous. They ......”

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Jul 20,2015
Minithumbup
By: 'Chris'
Jul 20,2015
11 people found
this helpful
Both Chris and Amilcar were very proffesional and courteous. They had my flat rented out exceptionally quickly and for more than the going market rate. They worked very hard for me and i will continue to use townends as my letting agents in the future. ...
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“I have been a landlord with property in Guildford over ......”

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Jul 20,2015
Minithumbup
By: 'Holmes'
Jul 20,2015
10 people found
this helpful
I have been a landlord with property in Guildford over the last 10 years. Throughout this time I have used Townends Estate Agents. The staff are always extremely professional and I can rest assured that I have the back-up, resources and advice when I need it ...
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“We would really like to recommend your agent Kellie Harrison ......”

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Jul 19,2015
Minithumbup
By: 'Bartek'
Jul 19,2015
0 people found
this helpful
We would really like to recommend your agent Kellie Harrison for her very quick actions to organise the viewing and further procedures. She has done everything to help us to find a suitable house for what we are really appreciate. She was also available for ...
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“I am a first-time landlady. Chris has been very helpful. ......”

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Jul 19,2015
Minithumbup
By: 'Karen'
Jul 19,2015
7 people found
this helpful
I am a first-time landlady. Chris has been very helpful. He is easy to contact and quickly responds to any queries....
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Comment on agent fees
It would be preferred if there were no extra admin fees on top of the lettings fees.
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“I was very impressed with the service provided by Townends. ......”

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Jul 19,2015
Minithumbup
By: 'Rachel'
Jul 19,2015
0 people found
this helpful
I was very impressed with the service provided by Townends. As a first time buyer I was unfamiliar with the process and anxious that everything would go as smoothly as possible; thankfully Townends were very quick to answer any queries I had, and frequently kept ...
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“Very helpful, when ever i needed anything clarified there was ......”

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Jul 18,2015
Minithumbup
By: 'zsn13'
Jul 18,2015
8 people found
this helpful
Very helpful, when ever i needed anything clarified there was always help. as well as a efficient and easy to go through process....
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“Having one main contact has been extremely helpful!My buyers ......”

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Jul 18,2015
Minithumbup
By: 'Tasha'
Jul 18,2015
0 people found
this helpful
Having one main contact has been extremely helpful! My buyers have been very picky as my property was sold with tenants in situ. But Claire and her team were prompt and helpful. A very stressful process made as smooth as possible by the team. Thank ...
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“Managed to find a brilliant property located right where we ......”

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Jul 18,2015
Minithumbup
By: 'lloyd'
Jul 18,2015
8 people found
this helpful
Managed to find a brilliant property located right where we wanted it and when I said moving asap they were on the ball with that. Managed to get me from seeing the property to the key handover in under a week with no problems and ...
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Comment on agent fees
compared to some of the high street agents than we visited the agents fees were reasonable and didn't make you feel conned.
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“Quite happy with the way they initial agreement formalities and ......”

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Jul 18,2015
Minithumbup
By: 'Purna'
Jul 18,2015
0 people found
this helpful
Quite happy with the way they initial agreement formalities and at the same time closure procedure also they have done fairly good....
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“We initially chose townends, 1 their success rate in properties sold ......”

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Jul 18,2015
Minithumbup
By: 'Steve'
Jul 18,2015
1 people found
this helpful
We initially chose townends, 1 their success rate in properties sold in our area was very evident by the sold billboards .2 On booking an appraisal for valuation,they were punctual,polite,and professional,explained the terms and conditions of their service.3, On taking up their service, ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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