Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
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Latest Properties

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Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“If you want to sell, choose anyone but Beresford!...”

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Sep 07,2020
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By: 'N'
Sep 07,2020
0 people found
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Little to no communication, zero follow through and lack any sales ability. From the very beginning we experienced delays in listing, delays with the floor plan and signage and the office is constantly unavailable due to the lack of staff. We requested a reduction in ...
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Comment on agent fees
Like a cheap Tattoo! it will never end well.
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By: Nicholas Hunt
Dec 01, 2020
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I think you should focus on what leads to those emails rather than the end result itself. Your team had no strategy, overpriced, were unbelievably hard to reach, and would never follow through with actions that were your own recommendations. You did not turn down anything, i cancelled because you and the team do no work and rely on right move enquiries which is the very reason you should never deserve a sales fee. ...

“We bought a property through Williams Lynch a......”

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Aug 29,2020
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By: 'Angela'
Aug 29,2020
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We bought a property through Williams Lynch and are now renting it through Williams Lynch - wonderful company to work with - very friendly, hands on and fast with responses. They know their market and the business exceptionally well. Hands down on handover of tenant/...
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Comment on agent fees
Fairly good
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“I been dealing with Townends for a few years ......”

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Aug 27,2020
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By: 'Manuela'
Aug 27,2020
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I been dealing with Townends for a few years now and recently I had a few problems when tenant moved out, but with the help of Yvonne and Max from Addlestone branch things are getting sorted out very efficiently. They always respond to my emails ...
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“0 star...”

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Aug 26,2020
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By: 'Marta'
Aug 26,2020
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0 star We have rented a property with them for a year. When we first got in to the property the property was very dirty, filthy when they said to us it was going to be cleaned, they said to us that the landlord was supposed ...
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“I would give them minus stars if I could. Awf......”

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Aug 12,2020
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By: 'Unknown'
Aug 12,2020
0 people found
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I would give them minus stars if I could. Awful, utterly mind baffled at how anyone would use them. They have given nothing but grief to me since I’ve been renting with them. They want to take 0 responsibilities for anything to do with the ...
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By: Amber Brackley
Aug 13, 2020
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Thank you for taking the time to post a review. I regret to hear you were disappointed with the service you received. I would like to assure you that your feedback is important to us and in consideration of this I hope you contact me using [email protected] so we can understand better what may have gone wrong. I look forward to hearing from you, regards - Amber ...

“I had a very pleasant experience when renting......”

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Aug 03,2020
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By: 'Rosetta'
Aug 03,2020
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I had a very pleasant experience when renting out my property recently. Honor who heads the Chiswick office is extremely professional in manner, and work ethic. She was readily available to guide with administrative problems, and efficient in following up queries. Property turned around quickly ...
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“I have been a landlord with Beresford for man......”

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Jul 29,2020
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Karina
By: 'C'
Jul 29,2020
0 people found
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I have been a landlord with Beresford for many years and have always found them to be helpful and informed. Most recently I have experienced a number of tricky issues of which my property manager, Karina, has handled very well and has always provided swift ...
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“As absentee landlords we put our trust in our......”

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Jul 20,2020
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Catherine
By: 'Lisa'
Jul 20,2020
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As absentee landlords we put our trust in our property manager. Catherine Close at Williams Lynch has been managing our two investments flats in SE 1 for a number of years and her level of service has been excellent. During COVID-19 in particular Catherine has maintained ...
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“Four years of providing excellent service to ......”

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Jul 05,2020
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Serena
By: 'J'
Jul 05,2020
1 people found
this helpful
Four years of providing excellent service to us. We must say Serena was always at its best good listener and doer. Provides solution as much as she was able to do. She is an amazing staff. Well done Serena, keep the good work. S, J & ...
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“Do not rent from them....”

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Jul 03,2020
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Maurice
By: 'Robyn'
Jul 03,2020
1 people found
this helpful
Worst experience renting here, first and last time! We rented a property to find out it was infested with red ants, didn't get moved so if renting secker house the whole block is full of them and extremely uncomfortable to live with. (They crawl all ...
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By: Nadine Stewart
Sep 02, 2021
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This man is HORRIBLE. He tries to woo you initially then once you have signed on the dotted line he never answers calls or emails. He with holds damage deposits and gives the run around pretending the bank put stop payments on checks. He really and truly has the personality of a sociopath-stay away!!!! ...

“Excelente service with the great help from Paris...”

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Jun 26,2020
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Paris
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Maurice
By: 'Karen'
Jun 26,2020
0 people found
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Paris forte showed me a property on Thursday , June,18. She was very friendly , organising a mutual agreeable viewing time. Paris enabled me to view the house at my own pace. Very quickly, she liaised with her team to bring about a strong tenancy application on ...
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“I have been using Townends Ealing for several......”

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Jun 26,2020
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By: 'Ms.'
Jun 26,2020
0 people found
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I have been using Townends Ealing for several years to let my flat in Perivale. They are always professional and have my best interests at heart. Senior Lettings Manager, Rob McPeake always goes above and beyond to assist with any issue or inquiry. I am ...
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“Very professional and diligent whilst always ......”

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Jun 19,2020
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Catherine
By: 'Milo'
Jun 19,2020
0 people found
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Very professional and diligent whilst always remaining friendly! Having dealt with Williams Lynch and Catherine the past few years, I have always felt at ease with the property in their hands, which was especially needed during the lockdown period....
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“Very good service and on time viewing.good co......”

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Jun 13,2020
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By: 'Afzaal'
Jun 13,2020
0 people found
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Very good service and on time viewing.good conversation,beautiful properties almost all locations,got response on every call and email,would recommend everyone....
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“Unacceptable living standards...”

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Jun 12,2020
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By: 'Unhappy'
Jun 12,2020
0 people found
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We rented a flat through Beresford in December last year. We have had unresolved issues in the flat for the last 3-4 months including. -Moth infestation in the flat block that the housing management were previously aware and had not resolved -Damp/water damage and ...
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Comment on agent fees
bad
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“Plain out lied to us on emails and calls and ......”

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Jun 11,2020
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By: 'Martin'
Jun 11,2020
0 people found
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Plain out lied to us on emails and calls and incurred costs to us with another agency. I do not recommend them for any oof their services....
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“Catherine was great helping us over lockdown.......”

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Jun 10,2020
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Catherine
By: 'Jemma'
Jun 10,2020
0 people found
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Catherine was great helping us over lockdown. She put us all at ease by doing some checks for us. Very prompt and great communication- thanks again!...
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“Just renewed my lease for the 5th year in a r......”

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Jun 09,2020
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Catherine
By: 'Heidi'
Jun 09,2020
0 people found
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Just renewed my lease for the 5th year in a row in a Williams Lynch property. It was delightfully effortless. Love working w/the team - especially Catherine Close and Michael Cua - who take great care of me. Super responsive and professional. Make life ...
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“The agents have taken advantage of the curren......”

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Jun 03,2020
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By: 'Rori'
Jun 03,2020
0 people found
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The agents have taken advantage of the current pandemic and they have not had the prospective tenant(s) best interest at heart. The lettings manager Katie, does not possess the skills of a manager and as she has shown a lack of customer service and ...
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“Excellence in difficult times...”

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May 14,2020
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Dene
By: 'Jean'
May 14,2020
0 people found
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Despite these unusual and troubling times during the Corona Crisis, Williams Lynch have been providing their usual Management and Marketing Services working from home. They had the foresight to make internal viewing videos before the lockdown and this stood they in great stead for what ...
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“We had a great experience with William Lynch ......”

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May 05,2020
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Catherine
By: 'Gea'
May 05,2020
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We had a great experience with William Lynch from the very beginning to now - as tenants. Catherine is responsive, kind, and always follows up. Any issue that has come up while living in the flat has been handled and handled with professionalism. Thanks guys!...
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“We recently moved to St Lukes Court, Tooley S......”

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Apr 21,2020
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Catherine
By: 'Peter'
Apr 21,2020
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We recently moved to St Lukes Court, Tooley Street, for a 6 month let, many thanks to Eddi for facilitating this at very short notice, also remarkably swiftly especially given the Covid restrictions. There were a few minor problems which Catherine sorted for us, promptly and ...
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“Poor service, worst experience ever....”

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Apr 17,2020
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By: 'Anonymous'
Apr 17,2020
1 people found
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Poor service, worst experience in 20 years and 17 flats rented over 4 countries. At some point I was left more than 10 days without hot water. When large cracks appeared on the walls and ceiling, they sent a Salesman and never came back with any update. Too many ...
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“I'm very happy to use your agency because I m......”

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Mar 30,2020
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By: 'Vidoje'
Mar 30,2020
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I'm very happy to use your agency because I meet very professional people like Mr Paul, Raw Thanks a lot King Regards...
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“A welcome experience...”

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Mar 30,2020
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Karina
By: 'Tabitha'
Mar 30,2020
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My partner and I had been searching for a property for a while. On a couple of occasions we were met by agents who pushed us far too much and didn’t listen to our wants or requirements. Beresford were completely different. All the agents ...
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“Fantastic service.....”

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Mar 26,2020
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By: 'Timothy'
Mar 26,2020
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Fantastic service and must give a special mention to Paul who went above and beyond to get the sale of my flat completed in what turned out to be unprecedented times in not just the property market but the economy as a whole ( Covid-19 )...
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“Proactive & Supportive...”

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Mar 21,2020
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By: 'Sara'
Mar 21,2020
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Mark Godfrey has been incredibly proactive and supportive and I definitely recommend asking for him if you are looking for your next property to rent!...
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“Excellent and prompt service from Lee Richard......”

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Mar 12,2020
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By: 'Danielle'
Mar 12,2020
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Excellent and prompt service from Lee Richardson and Dannielle Perry (West Norwood and Streatham branch) from initial enquiry, viewing and application being accepted. Would highly recommend. Many thanks Miss McConnachie...
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“Has been renting through Townsend for couple ......”

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Mar 06,2020
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By: 'Lene'
Mar 06,2020
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Has been renting through Townsend for couple of years to start with they were good.. However now coming to move out we have seen a very different side to them..... They are rude, inconsiderate, making moving which is already stressful even more stressful by demanding ...
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“Great team at Townends, Whitton...”

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Mar 04,2020
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Aaron
By: 'dave'
Mar 04,2020
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Aaron and Daria were most helpful, pro-active and professional in finding me a tenant for my letting property. I can highly recommend them!!!!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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