Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“I originally spoke to Tufael and I found him to ......”

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Oct 14,2015
Minithumbup
By: 'Ollie_M'
Oct 14,2015
0 people found
this helpful
I originally spoke to Tufael and I found him to be polite and friendly. He reassured me he would find tenants for my property and he brought prospective tenants to the property that same day. I also had dealings with Zara and both Zara and ...
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“I really appreciate the time, effort and professionalism Kellie had ......”

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Oct 13,2015
Minithumbup
By: 'Tegha'
Oct 13,2015
0 people found
this helpful
I really appreciate the time, effort and professionalism Kellie had for us throughout from when we viewed the flat till when we moved in. In spite of the short notice she was able to push the tenancy through. Thank you....
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“The service from start to the end was excellent, both ......”

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Oct 13,2015
Minithumbup
By: 'Mrs'
Oct 13,2015
0 people found
this helpful
The service from start to the end was excellent, both Kellie and Client were very professional but very helpfull at the same time. They were allways at the end of phone either via a call or text. They helped us achive the result we required ...
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Comment on agent fees
They were very proffesional and accommodated what we needed. Its was flexible enought to be tailored to our needs. All of what was stated was provided in a timely manner.
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“disgusted with hamilton chess's attitude, don't trust them with your ......”

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Oct 13,2015
Minithumbdown
By: 'tars'
Oct 13,2015
4 people found
this helpful
disgusted with hamilton chess's attitude, don't trust them with your money. sale complete ok, but then Hamilton chess put in a bill for a higher percentage charge than we had agreed, unfortunately my solicitor paid it before checking with me. when it was pointed out ...
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By: HC
Oct 27, 2015
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In response to your review Mr Tarsaim Sandhu, we can only apologise for the way you feel. From your comments the sale proceeded to a satisfactory completion, and after an error was made in invoicing, we immediately acknowledged this and then kept you and your solicitor informed of a delay and in doing so offered a payment by cheque. Unfortunately you chose to send an unnecessarily aggressive email and then to berate the company on this site. A payment was made to your solicitors as soon as we ...

“I was so happy when Beresfords opened an office in ......”

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Oct 12,2015
Minithumbup
By: 'Jeffrey'
Oct 12,2015
0 people found
this helpful
I was so happy when Beresfords opened an office in Streatham as i had heard very good reports about their excellent sales ability. I gave them instructions to sell my flat in Eardley Road, then between them Misty and Tufael worked professionally and with much ...
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Comment on agent fees
Very reasonable
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“I have used Beresford Residential for several years now and ......”

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Oct 12,2015
Minithumbup
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Ryan
By: 'Sara'
Oct 12,2015
0 people found
this helpful
I have used Beresford Residential for several years now and as ever their customer service has been excellent. Prompt follow up to ongoing issues and my endless questions has been a matter of course and their advice has been invaluable....
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“Townends were very helpful in pursuing a very long drawn ......”

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Oct 12,2015
Minithumbup
By: 'none'
Oct 12,2015
1 people found
this helpful
Townends were very helpful in pursuing a very long drawn out process of sale, and I would use them again in the same circumstances....
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“After reading such glowing reviews on this website, and seeing ......”

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Oct 12,2015
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By: 'LondonBasedLandlord'
Oct 12,2015
0 people found
this helpful
After reading such glowing reviews on this website, and seeing how highly rated Beresford were compared to others in the area, I looked forward to transferring my custom to them from a competitor. With a lot of time to find the tenants, the process went ...
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Comment on agent fees
The agency fees are very competitive.
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By: Craig
Oct 12, 2015
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Dear LondonBasedLandlord, Under no circumstances would be expect a discounted fee package to be an excuse for a service that falls short of our high expectations in respect of customer service. We request reviews from all clients as a demonstration of our commitment to customer service, however we also ask you to let us know directly if you feel that we can improve in any areas, or if there are any specific issues that you would like a Branch Manager to address on your behalf. All of our ...

“He was helpful and positive. Showed urgency when needed, but ......”

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Oct 12,2015
Minithumbup
By: 'Rachael'
Oct 12,2015
3 people found
this helpful
He was helpful and positive. Showed urgency when needed, but also was gave time to answer questions and useful advise. Really happy with everything....
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“Huw was excellent in securing a tenant for me in ......”

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Oct 11,2015
Minithumbup
By: 'SWA'
Oct 11,2015
0 people found
this helpful
Huw was excellent in securing a tenant for me in a very short time interval for the first agreed price....
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“Worked their way through a difficult process involving a vendor ......”

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Oct 09,2015
Minithumbup
By: 'Roy'
Oct 09,2015
0 people found
this helpful
Worked their way through a difficult process involving a vendor based in New Zealand and a most unhelpful and uncommunicative solicitor provided by mortgage lender....
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“Mark is very passionate about the business he is in ......”

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Oct 08,2015
Minithumbup
By: 'Katie'
Oct 08,2015
1 people found
this helpful
Mark is very passionate about the business he is in and has a very positive attitude . He knows everything about Englefield Green Village and this has obviously helped in getting viewings on our property, this has led to offers one of which we have accepted. ...
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Comment on agent fees
Excellent rate for effort involved and great solicitors recommendation
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By: Mark
Oct 08, 2015
View all comments (1)
Dear Katie & Alex Thank you for your kind review, it was a pleasure to deal with you both and I am glad that you were happy with the service we provided. I wish you all the best in the future and good luck with your new home. Mark ...

“We recently purchased a property from Townends Whitton Branch. Sharon ......”

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Oct 08,2015
Minithumbup
By: 'Carole'
Oct 08,2015
2 people found
this helpful
We recently purchased a property from Townends Whitton Branch. Sharon Sheehy dealt with this transaction. Sharon is extremely knowledgeable, professional and has years of valued experience in the property world. This is the second purchase through Sharon and i can honestly say, "we wish we ...
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“I used Regents Estate Agents to sell my flat. I ......”

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Oct 07,2015
Minithumbup
By: 'rachelopps'
Oct 07,2015
0 people found
this helpful
I used Regents Estate Agents to sell my flat. I had a few estate agents round to value my house and Regents stood out for all the right reasons – friendly, polite, helpful and not at all pushy. The opposite to the stereotypical estate agent. All ...
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“It was nice working with Morgan who understood my requirements ......”

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Oct 06,2015
Minithumbup
By: 'Hari'
Oct 06,2015
1 people found
this helpful
It was nice working with Morgan who understood my requirements for tenants and had managed to find the tenants in just the right timeframe. I did have little issue with Townends headoffice but that was nothing to do with Morgan. He is approachable and likeable ...
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“We are really pleased we approached Townends to market and ......”

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Oct 06,2015
Minithumbup
By: 'Property'
Oct 06,2015
0 people found
this helpful
We are really pleased we approached Townends to market and manage the letting of our property. After an unsuccessful and lengthy marketing experience with another agency, we turned to Townends. Our only regret, was that we didn't do it sooner! The agency was proactive, fast ...
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“The staff was very friendly and helpful during our property ......”

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Oct 06,2015
Minithumbup
By: 'Mira'
Oct 06,2015
2 people found
this helpful
The staff was very friendly and helpful during our property search.They successfully placed us into a lovely property. We'll definitely use their services again....
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“Myles and Sophie were brilliant at moving the sale along ......”

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Oct 06,2015
Minithumbup
By: 'David'
Oct 06,2015
1 people found
this helpful
Myles and Sophie were brilliant at moving the sale along liaising with both sets of solicitors and the vendors. They responded very quickly giving clear information. Highly recommended....
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“The guys have been great to work with in securing ......”

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Oct 06,2015
Minithumbup
By: 'Kamal'
Oct 06,2015
1 people found
this helpful
The guys have been great to work with in securing the purchase of our new home. I would definitely consider them in the future for selling/buying a new place. They responded really quickly to all our queries and most important managed to built a ...
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“Nothing bad to say; excellent service, communication and courteous. Tommy ......”

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Oct 05,2015
Minithumbup
By: 'TJoshi'
Oct 05,2015
2 people found
this helpful
Nothing bad to say; excellent service, communication and courteous. Tommy was always available to meet at the property and Dan was helpful in aiding on any queries or questions back to the seller. Would recommend....
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“We had excellent customer service from both Chris and Marion ......”

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Oct 05,2015
Minithumbup
By: 'Catherine'
Oct 05,2015
2 people found
this helpful
We had excellent customer service from both Chris and Marion throughout the purchase of our home. They were always available to answer questions, and made sure that we were well informed throughout the process. I found them honest, helpful, and professional at all times and ...
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“Richard proved to be wonderfully professional and conscientious from the ......”

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Oct 04,2015
Minithumbup
By: 'Nancy'
Oct 04,2015
0 people found
this helpful
Richard proved to be wonderfully professional and conscientious from the offset. We negotiated particulars straight after the viewing and were both determined to get the property finalised as soon as possible, and did so. The surveying company and solicitors that were recommended were fantastic. Charlie ...
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“Overall very impressed with the knowledge and advice given to ......”

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Oct 03,2015
Minithumbup
By: 'Olivia'
Oct 03,2015
0 people found
this helpful
Overall very impressed with the knowledge and advice given to help towards a smooth move in. Louis was always easy to contact and was more than happy to answer any queries. The process was very smooth and lots of advice and helpful information was given ...
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“Morgan listened to what we had to say and he ......”

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Oct 03,2015
Minithumbup
By: 'Bruno'
Oct 03,2015
1 people found
this helpful
Morgan listened to what we had to say and he didn't waste our time showing us properties which weren't in our criteria or budget. We felt safe in his hands. He was very proactive and ready to answer us any question quickly. This gentleman has ...
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Comment on agent fees
In my point of view, to be honest, I don't think it was correct to charge a reference fee for checking a Student. I've been asked to pay and I paid but....student??? What is the point, he is doing okay at uni, I could have answered this for free.
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“Jess was very responsive and efficient in answering all questions ......”

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Oct 03,2015
Minithumbup
By: 'Jon'
Oct 03,2015
0 people found
this helpful
Jess was very responsive and efficient in answering all questions and driving the viewing, paperwork, lease negotiations and eventually setting up a meeting with the landlady. Many thanks!...
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“Our experience with Beresford Residential, and especially Zahra Menad, was ......”

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Oct 03,2015
Minithumbup
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Ryan
By: 'Juliet'
Oct 03,2015
1 people found
this helpful
Our experience with Beresford Residential, and especially Zahra Menad, was excellent, especially when compared with other London estate agents. Where others would take very little interest in what you wanted and needed out of a property, and simply tried to pressure you into taking whatever ...
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“When we arrive to the agency, Louis start asking what ......”

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Oct 02,2015
Minithumbup
By: 'Martin'
Oct 02,2015
0 people found
this helpful
When we arrive to the agency, Louis start asking what we were looking for and understand really quick our needs and shown some properties well located for us and with the right specifications and arrange a viewing for the next day to all of them. ...
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Comment on agent fees
The agency fees plus the credit check fees in my opinion are quite over priced compared to other agent's This is not the most expensive I've seen but it is on a similar price. I've made before the same process with other agency and the fees were half of the price compare to this one.
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“We have only just started to work with Beresford Resedential. ......”

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Oct 02,2015
Minithumbup
By: 'Amelia'
Oct 02,2015
0 people found
this helpful
We have only just started to work with Beresford Resedential. So far, they have been great. The agents are very active and work very quickly into getting our properties on the market. Tufael and Darren work well together and work well with us. Paperwork has ...
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Comment on agent fees
We are happy with the agreed fees.
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“I am very pleased for the constant help Morgan Senior ......”

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Oct 02,2015
Minithumbup
By: 'Valeria'
Oct 02,2015
1 people found
this helpful
I am very pleased for the constant help Morgan Senior has given to us. He took care of our needs and search always constantly monitoring us. He has been very supportive and helpful. We have really much appreciated his help!...
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“We have been very happy with the service provided by ......”

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Oct 02,2015
Minithumbup
By: 'Kate'
Oct 02,2015
1 people found
this helpful
We have been very happy with the service provided by Townends and the Northfields team in particular. The team helped us to quickly find suitable new tenants for our property and helped to make the process and the paperwork as straightforward as possible. They were ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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