Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“Pete was very helpful and got me viewing within a ......”

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Oct 23,2015
Minithumbup
Staff profile picture
Pete
By: 'Enjay'
Oct 23,2015
1 people found
this helpful
Pete was very helpful and got me viewing within a day or two. I want to thank him for his help in this matter....
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“Darren worked with me to find a flat that I ......”

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Oct 22,2015
Minithumbdown
By: 'Anonymous'
Oct 22,2015
1 people found
this helpful
Darren worked with me to find a flat that I eventually put an offer on. He is very friendly and professional. I am now going through the process of purchasing the flat and now Shelley is involved in the process. I am finding Shelley really ...
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What agent could do to change your mind?
Shelley is rude and condescending and I would prefer to have nothing to do with her. Darren is professional and friendly
Attached Filesnbsp;
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By: Townends
Oct 29, 2015
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Hi, have just spoken to Shelley, and I believe she has been in contact with you. I hope this has all been resolved. We hope this has not deterred you from using our services. We appreciate your feedback once again. Many thanks. ...

“Roddy was really helpful when searching for a rental property. ......”

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Oct 22,2015
Minithumbup
By: 'LD'
Oct 22,2015
0 people found
this helpful
Roddy was really helpful when searching for a rental property. He kept in touch regularly and made sure his colleagues were on hand to help us when he wasn't available. While Roddy was out of the office, Ravi sent through and submitted our offer sheets ...
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Comment on agent fees
The fees were pretty standard and as to be expected based on competitors.
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“We recently purchased a property through Regents in Staines. Matthew ......”

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Oct 22,2015
Minithumbup
By: 'Michelle'
Oct 22,2015
0 people found
this helpful
We recently purchased a property through Regents in Staines. Matthew Hill was exceptional throughout the process and always kept us informed on the progress of the sale. He also went above and beyond in order to keep the sale moving forward. Henry Pullinger was also ...
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“Stacey provided and excellent service and found us the perfect ......”

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Oct 21,2015
Minithumbup
By: 'Joe'
Oct 21,2015
0 people found
this helpful
Stacey provided and excellent service and found us the perfect property for us to Let. She was very prompt and professional with dealing with our queries and processing our application. I would highly recommend to anyone looking for a new property to use Regents Estate ...
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“Stacey was very helpful during our house search, she was ......”

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Oct 21,2015
Minithumbup
By: 'Karthik'
Oct 21,2015
0 people found
this helpful
Stacey was very helpful during our house search, she was always available and was very prompt in answering all our questions, Thanks to her the entire process was smooth and hassle free....
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“Stacey was very helpful during our house search, she was ......”

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Oct 21,2015
Minithumbup
By: 'Karthik'
Oct 21,2015
0 people found
this helpful
Stacey was very helpful during our house search, she was always available and was very prompt in answering all our questions, Thanks to her the entire process was smooth and hassle free....
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“Townsends were instrumental in progressing my latest tenancy. When I ......”

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Oct 20,2015
Minithumbup
By: 'Doug'
Oct 20,2015
4 people found
this helpful
Townsends were instrumental in progressing my latest tenancy. When I was out of the country they progressed my latest tenancy diligently in my absence which ensured I had zero void period....
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By: Chris
Oct 20, 2015
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Thanks for the review Doug and glad we could take away the stress whilst you were away. ...

“Matthew well done for not being a standard estate agent. ......”

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Oct 20,2015
Minithumbup
By: 'Matthew'
Oct 20,2015
0 people found
this helpful
Matthew well done for not being a standard estate agent. You really are a credit to Regents and I am so pleased that you looked after my sale. You always listened and responded back to me promptly and nothing was ever to much of an ...
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“Louis was very friendly and helpful throughout my flat-search, which ......”

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Oct 20,2015
Minithumbup
By: 'Sarah'
Oct 20,2015
0 people found
this helpful
Louis was very friendly and helpful throughout my flat-search, which turned out to be quite a long one. His attitude was really positive, saying it was a case of 'when' we found the right property rather than 'if', which was greatly reassuring. I always felt ...
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“I put my house up for rental for the first ......”

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Oct 20,2015
Minithumbup
By: 'Donna'
Oct 20,2015
6 people found
this helpful
I put my house up for rental for the first time and they led me through the steps from start to finish and nothing was too much bother. Emililo arranged many viewings and gave myself feedback after every viewing. Emililo was present on every viewing ...
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“Very professional staff, great advice, easing my life, taking in ......”

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Oct 19,2015
Minithumbup
By: 'RAFIK'
Oct 19,2015
0 people found
this helpful
Very professional staff, great advice, easing my life, taking in account that I am new in London, the agent helped me a lot to understand how it works, my rights as tenant......
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Comment on agent fees
A bit high
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“We had a terrible experience with *. In the process of ......”

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Oct 19,2015
Minithumbdown
By: 'n/a'
Oct 19,2015
0 people found
this helpful
We had a terrible experience with *. In the process of moving out of our property he attempted to charge us over £750 for damages and cleaning. All of the damaged items he listed we had previously informed him of via email when we moved into the ...
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By: Craig
Oct 20, 2015
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Dear Tenant, I am very sorry to hear about your dissatisfaction in relation to the negotiations for the return of your security deposit. As the landlord's agent, we are employed to represent the landlord but ultimately we have to act on the landlord's instructions in relations to these kind of matters. Before proposed deposit deductions are put to tenants, our Property Managers forward the check-out report to the landlord along with a summary of any areas for consideration. It is only af ...

“Mark was extremely helpful in getting us our house, he ......”

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Oct 18,2015
Minithumbup
By: 'Amy'
Oct 18,2015
1 people found
this helpful
Mark was extremely helpful in getting us our house, he spent a long time talking to us about the area and answered all of our questions as thoroughly as he could and kept us up to date with progress even though it was a Friday ...
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By: Mark
Oct 18, 2015
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Dear Amy & Sonny Thank you for you kind review and I look forward to handing you the keys on completion for the net part of your journey ...

“I can honestly say that without Marion this purchase would ......”

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Oct 17,2015
Minithumbup
By: 'Ian'
Oct 17,2015
1 people found
this helpful
I can honestly say that without Marion this purchase would have been awful. I had some bad experiences with the purchase, and severe delays, but when Narion took over the management of it, things moved swiftly and smoothly. She is extremely good at her job ...
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“I have been renting out my property in Guildford for ......”

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Oct 17,2015
Minithumbup
By: 'Guildford'
Oct 17,2015
5 people found
this helpful
I have been renting out my property in Guildford for around 10 years, during that time I have used Foxtons, Heart, Gascoigne Pees and Townends. Of all of these agents Townends are by far the most competent, efficient and reliably get the best deals. I have ...
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By: Chris
Oct 17, 2015
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Thank you for your review and i am very pleased that we have met your expectations. We look forward to working with you in the future. ...

“After seeing a property that Townends were advertising I got ......”

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Oct 16,2015
Minithumbup
By: 'Jen'
Oct 16,2015
5 people found
this helpful
After seeing a property that Townends were advertising I got in contact and spoke to Chris. He was very helpful and contacted me back very quickly and arranger a viewing. After viewing the property my fiancé and I decided to put in an offer. Chris ...
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By: Chris
Oct 17, 2015
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Thanks for the review Jennifer. I wish you and Sean all the best for the future and hope you are both very happy in your new home ...

“Karl was extremely helpful through the process of securing the ......”

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Oct 16,2015
Minithumbup
By: 'Zak'
Oct 16,2015
0 people found
this helpful
Karl was extremely helpful through the process of securing the Loughborough Road property. It appears he has been dealing with this property for a number of years and his knowledge and expertise showed. The only issues we had were when Karl was on annual leave ...
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“Stirling Ackroyd did a brilliant job; the property they were ......”

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Oct 16,2015
Minithumbup
By: 'P.'
Oct 16,2015
0 people found
this helpful
Stirling Ackroyd did a brilliant job; the property they were selling for me was not a very easy sell, and consequently I had quite a few concerns and anxieties along the way. My main contact at the agency dealt with all my queries with great ...
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“We started looking for a flat to rent when we ......”

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Oct 15,2015
Minithumbup
By: 'Ablalo'
Oct 15,2015
9 people found
this helpful
We started looking for a flat to rent when we were both abroad so it was no easy task. The agent(s) were very understanding and aided us all the way until we moved it. Top notch service....
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By: Chris
Oct 17, 2015
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Thank you for your review and glad you are happy with the service received by Kathleen and the team. All the best! ...

“Chris was very helpful and prompt about helping us secure ......”

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Oct 15,2015
Minithumbup
By: 'DavidLOL'
Oct 15,2015
3 people found
this helpful
Chris was very helpful and prompt about helping us secure the property. Chris also Communicated very well with us and was exceptional throughout....
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By: Chris
Oct 17, 2015
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Thanks for your positive review of Townends and i am glad that we met your expectations. ...

“I had originally gone into the the Ealing branch to ......”

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Oct 15,2015
Minithumbup
By: 'Mark'
Oct 15,2015
0 people found
this helpful
I had originally gone into the the Ealing branch to discuss letting my property. They liaised with the Northfields branch as my property is located between the two. Robert McPeake called me and was friendly and knowledgeable. He had the property let within a day ...
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Comment on agent fees
fair and reasonable fees and prepared to negotiate.
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“The guys I dealt with at Townends Sunbury have been ......”

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Oct 15,2015
Minithumbup
By: 'Matt'
Oct 15,2015
0 people found
this helpful
The guys I dealt with at Townends Sunbury have been excellent. Rob went out of his way to arrange viewings for properties for my girlfriend and I, as we both work shiftwork it was not always possible to make open days on properties, several times ...
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“Excellent service from Kathleen, reletting the property immediately on receiving ......”

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Oct 15,2015
Minithumbup
By: 'Dave'
Oct 15,2015
7 people found
this helpful
Excellent service from Kathleen, reletting the property immediately on receiving notice from existing tenants. Particularly impressed by her follow up on the detail and keeping me informed and consulted at every step. Generally a strong branch team over the years of dealing with them. Would ...
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By: Chris
Oct 17, 2015
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Thanks for the positive review Dave. Kathleen and the team are delighted that they were able to find you a great tenant with the minimum of fuss. You know where we are if you need anything. ...

“It was so easy and seamless dealing with Regents. I ......”

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Oct 14,2015
Minithumbup
By: 'Veera'
Oct 14,2015
0 people found
this helpful
It was so easy and seamless dealing with Regents. I have chosen the fully managed service for letting my property. Everything was very organised - right from advertising the property, arranging viewings, finding tenant till the tenant moved in. It is so easy to have ...
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“From the outset my contact at the agency (Tufael) was ......”

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Oct 14,2015
Minithumbup
By: 'Michael.'
Oct 14,2015
0 people found
this helpful
From the outset my contact at the agency (Tufael) was accessibile, well-informed and polite. Beresford make house hunting, which has the potential to be labour intensive, stressful and heatbreaking, very smooth, transparent and fast (turn around)....
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“*I had mixed experiences with Beresfords. We struggled when we ......”

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Oct 14,2015
Minithumbdown
By: 'October2015'
Oct 14,2015
0 people found
this helpful
*I had mixed experiences with Beresfords. We struggled when we moved in, as we didn't have adequate information about what was going to be in the property when we moved in (despite asking), meaning that we then had way too much furniture for the size ...
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What agent could do to change your mind?
Property management was great; treatment by the Sales team on move in and move out was not great.
Attached Filesnbsp;
Comment on agent fees
No comment; everything was clear in the contract.
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“I was very happy with the experience of selling my ......”

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Oct 14,2015
Minithumbup
By: 'Alistair'
Oct 14,2015
1 people found
this helpful
I was very happy with the experience of selling my property through Townends Northfields branch. They quickly arranged an open day and acceptable offers. They persisted in finding a new buyer when the original buyer was unable to proceed. Communication was helpful throughout the process....
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“Honestly, the staff are very helpful, and they did every ......”

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Oct 14,2015
Minithumbup
By: 'Ahmad'
Oct 14,2015
3 people found
this helpful
Honestly, the staff are very helpful, and they did every single thing I want without complaining. Personally, I have been to many estate agent's,and I believe that the best one is Townends. You will be dealt with honest, respect and clear. I'd like to ...
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“They provided me let only service, but didn't throughly check ......”

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Oct 14,2015
Minithumbdown
By: 'A'
Oct 14,2015
2 people found
this helpful
They provided me let only service, but didn't throughly check the tenants. It then later turned out that in month 3 the tenants submitted my property to vulnerable adults from the outset, they never lived in my property. Townends wiped their hands of the situation, and ...
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What agent could do to change your mind?
They have no compassion, and they found me bad tenants, after which they took my money and didn't offer any sort of compensation!
Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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