Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

Contact Us

Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“Paul was very helpful in setting up the sale, but ......”

Share on :
Oct 29,2015
Minithumbdown
By: 'Mike'
Oct 29,2015
0 people found
this helpful
Paul was very helpful in setting up the sale, but he managed to sell the flat above ours for £8,000 more than our sale. There was an accepted offer where the buyer dropped out and with the final offer that we accepted, the whole thing dragged ...
read full review
What agent could do to change your mind?
A more proactive approach
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Mark and Matt were very professional and helped our experience ......”

Share on :
Oct 29,2015
Minithumbup
By: 'Sandra'
Oct 29,2015
0 people found
this helpful
Mark and Matt were very professional and helped our experience of house buying as easy as possible. There were times when we thought our chain would not hold together and that the process would fail but they were cheerful and were the intermediaries that kept ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I was very satisfied with how they handles every viewing. ......”

Share on :
Oct 28,2015
Minithumbup
By: 'Sinziana'
Oct 28,2015
0 people found
this helpful
I was very satisfied with how they handles every viewing. They were very professional and eager to help. Even after I accepted the property, Dave moved really fast to contact the landlord and get his approval. We'll see how long it takes for the contract ...
read full review
Comment on agent fees
They did not mention that VAT will be added to the sum they mentioned. I was expecting a sum, and I received a receipt for a higher one.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have found the professional service offered by Townends to ......”

Share on :
Oct 28,2015
Minithumbup
By: 'Tracy'
Oct 28,2015
0 people found
this helpful
I have found the professional service offered by Townends to be a refreshing change. They have been proactive in helping us get our house market ready and finding the right tenants. I would highly recommend thier services....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Matt was helpful and courteous and always made time for ......”

Share on :
Oct 28,2015
Minithumbup
By: 'Charlotte'
Oct 28,2015
0 people found
this helpful
Matt was helpful and courteous and always made time for me. He and the team at Townends found a range of excellent tenants and ensured everything went smoothly from reference taking to tenants moving in. I lead a very busy life managing multiple businesses and ...
read full review
Comment on agent fees
Fees are fair and reasonable with none of the usual London agent small print or nasty surprises.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“James is a very trusted agent, I have been a ......”

Share on :
Oct 28,2015
Minithumbup
By: 'Mr'
Oct 28,2015
0 people found
this helpful
James is a very trusted agent, I have been a landlord for a few years and James has always been on call if ever I needed him. My tenants have always been pleased and have never caused me any issues thanks to James excellent people ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We found Townends professional and extremely proactive in helping us ......”

Share on :
Oct 28,2015
Minithumbup
By: 'Angela'
Oct 28,2015
0 people found
this helpful
We found Townends professional and extremely proactive in helping us find a property. The whole process was smooth and efficient. We would recommend them in the future....
read full review
Comment on agent fees
We felt the fees were too expensive
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I recently purchased my first investment property via another agent. ......”

Share on :
Oct 28,2015
Minithumbup
By: 'Polly'
Oct 28,2015
0 people found
this helpful
I recently purchased my first investment property via another agent. I have dealt with Dave previously when I rented a property through Townends, and as I had found him extremely professional, knowledgeable and efficient, I decided I would instruct him to find a tenant for ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“It was night mare to working with townends, it is ......”

Share on :
Oct 28,2015
Minithumbdown
By: 'Venky'
Oct 28,2015
4 people found
this helpful
It was night mare to working with townends, it is more than 3 weeks deposits not returned after so much follow ups ,they said they want to reduce 1 day rent, such stupid and worst service during our tenancy, i wouldnt recommend to go with this agent ...
read full review
What agent could do to change your mind?
Poor communication method, Never respond to emails or calls.
Attached Filesnbsp;
Comment on agent fees
We paid our agent fees also rent on time
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Townends
Oct 29, 2015
View all comments (1)
We are sorry to hear about your experience. We take all feedback seriously and will make contact with the affected parties shortly to resolve the matter asap. However, in order to do this, please can you email [email protected] with your full name and any further information re the issue (so that we can investigate). Many thanks. ...

“Generally very good dealings however very inflexible and insistent on ......”

Share on :
Oct 28,2015
Minithumbup
By: 'customer'
Oct 28,2015
0 people found
this helpful
Generally very good dealings however very inflexible and insistent on using electronically signed contracts....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I put my rental property on with Jenna at Townends ......”

Share on :
Oct 28,2015
Minithumbup
By: 'Steve'
Oct 28,2015
0 people found
this helpful
I put my rental property on with Jenna at Townends and within 5 days she had found the perfect tenant at the full asking price. They moved in within 5 days of me accepting the offer and the service from start to finish was exceptional. I would ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have recent relocated from Birmingham and I thought this ......”

Share on :
Oct 27,2015
Minithumbup
By: 'Miss'
Oct 27,2015
0 people found
this helpful
I have recent relocated from Birmingham and I thought this would be a nightmare process. I contacted Townends and dealt with the lettings manager James, so I knew my search was in good hands. James made contact with me on a day to day basis. ...
read full review
Comment on agent fees
NA
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Really good as always. 3 x properties rented quickly and for ......”

Share on :
Oct 27,2015
Minithumbup
By: 'Simon'
Oct 27,2015
0 people found
this helpful
Really good as always. 3 x properties rented quickly and for asking price on 2 and over on 3rd. Sold 1 x of the rental properties for my asking price (well £1000.00 Under) which was considerably higher than similar properties locally and with in 10 Weeks. All the guys at ...
read full review
Comment on agent fees
Great value for money. Worth every penny
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Matt has been brilliant in meeting his targets with us ,......”

Share on :
Oct 27,2015
Minithumbup
By: 'Prime'
Oct 27,2015
0 people found
this helpful
Matt has been brilliant in meeting his targets with us ,from reminding us the dates of renewal negotiating the rent increases with existing tenants on renewals . He is a real asset to Townends....
read full review
Comment on agent fees
Very much in-line with the market rate
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Stacey was a huge help in getting our house rented ......”

Share on :
Oct 26,2015
Minithumbup
By: 'Tristan'
Oct 26,2015
0 people found
this helpful
Stacey was a huge help in getting our house rented so quickly. She was professional throughout and calmly and patiently dealt with several issues the house threw up along the way. The tenants also had a great experience which makes for a good start to ...
read full review
Comment on agent fees
As expected
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Great experience with the Michael and the other agents, helpful ......”

Share on :
Oct 26,2015
Minithumbup
By: 'ER'
Oct 26,2015
0 people found
this helpful
Great experience with the Michael and the other agents, helpful and informative. With us every step of the way. Had problems with Ahmed however, couldn't always contact him, he didn't always answer messages left for him and he went on a week's training course without ...
read full review
Comment on agent fees
Believe all Ahmed really wanted was a straight forward mortgage and when things got tricky he didn't seem to want to push for it. Not sure we feel his fees were worth it. Apologies!
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We were very happy with the service we received from ......”

Share on :
Oct 26,2015
Minithumbup
By: 'H.'
Oct 26,2015
0 people found
this helpful
We were very happy with the service we received from Townends. Rebecca was fantastic, she found the perfect tenants, kept us well informed at all times and made the whole process very easy. I feel confident that our property will be well looked after and ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have been dealings with Townends Chiswick Lettings office for ......”

Share on :
Oct 26,2015
Minithumbup
By: 'AFJCURLING'
Oct 26,2015
0 people found
this helpful
I have been dealings with Townends Chiswick Lettings office for several years now as a Landlord. In March 2015 I dealt with James Atlee so to secure a new Tenant. James was successful in securing an excellent Tenant from a number of perspective Tenants. James co ...
read full review
Comment on agent fees
Management Fees were very competitive & accurate
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I was really pleased with the excellent service I received ......”

Share on :
Oct 25,2015
Minithumbup
By: 'Gill'
Oct 25,2015
0 people found
this helpful
I was really pleased with the excellent service I received from Regents. There was a very good promotional offer on for a set fee for selling the house, which made the excellent service I received from all the team even more impressive. From the first ...
read full review
Comment on agent fees
The fees were on a special promotion and were extremely good value for money.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We have just completed on the sale of our flat ......”

Share on :
Oct 25,2015
Minithumbup
By: 'Safiya'
Oct 25,2015
0 people found
this helpful
We have just completed on the sale of our flat and are pleased to say that Townends team has been outstanding. They kept us well informed throughout the process and answered all the questions. We are particularly grateful to Darren from the central office for ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“After a terrible experience with another agency,we were very ......”

Share on :
Oct 24,2015
Minithumbup
By: 'Snezhana'
Oct 24,2015
0 people found
this helpful
After a terrible experience with another agency,we were very grateful to discover the service of Townends and particularly Chad Newbould and Emma Western.Very helpful and dedicated agents,taking the extra mile to please them customers. Thank you!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Dannielle not only showed us exactly the right property that ......”

Share on :
Oct 24,2015
Minithumbup
Staff profile picture
Dannielle
Staff profile picture
Ryan
By: 'james&george'
Oct 24,2015
0 people found
this helpful
Dannielle not only showed us exactly the right property that we were looking for straight away but went out of her way to ensure that we ended up with the flat that we originally wanted. She was always easy to get in touch with and ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Nicola was great from start to finish helping me with ......”

Share on :
Oct 24,2015
Minithumbup
By: 'Nicola'
Oct 24,2015
0 people found
this helpful
Nicola was great from start to finish helping me with everything and anything anytime of day! No question was to small or big for her to handle and I would recommend her to anyone looking to buy or sell their property. Townsend should be greatful ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“James was an absolute pleasure to work with in finding ......”

Share on :
Oct 24,2015
Minithumbup
By: 'Elisha'
Oct 24,2015
0 people found
this helpful
James was an absolute pleasure to work with in finding our property. He got us in to view the property quickly and we put an offer in straight away, he worked very quickly and the next day we got the news that it was ours. ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“James was extremely helpful and informative. He made the whole ......”

Share on :
Oct 24,2015
Minithumbup
By: 'L'
Oct 24,2015
0 people found
this helpful
James was extremely helpful and informative. He made the whole experience for me a lot less stressful than I had imagined it to be. Great Service....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“First class experience form initial conversation all the way through ......”

Share on :
Oct 24,2015
Minithumbup
By: 'John'
Oct 24,2015
0 people found
this helpful
First class experience form initial conversation all the way through to initial receipt of rents on our fist months from tenants. This happened very quickly and efficiently. The level of interaction was ideal, never pushy, and always putting me as landlord first. After first week ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Both Emma and Chad were very helpful and professional throughout ......”

Share on :
Oct 23,2015
Minithumbup
By: 'Anna'
Oct 23,2015
0 people found
this helpful
Both Emma and Chad were very helpful and professional throughout the process. They went out of their way to support us with a private agreement between us and the vendors. Emma always ensured we were up to date with any changes and they both helped ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I lived in a flat managed by Williams Lynch for ......”

Share on :
Oct 23,2015
Minithumbdown
By: 'Barb'
Oct 23,2015
6 people found
this helpful
I lived in a flat managed by Williams Lynch for two years. They are not the worst agents I have dealt with, but that is purely because a previous agent managed to both trespass and lock me out of my own home on two separate ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“My first encounters with Stacey as we begun the search ......”

Share on :
Oct 23,2015
Minithumbup
By: 'R.'
Oct 23,2015
0 people found
this helpful
My first encounters with Stacey as we begun the search were very positive. It was clear to me that she listened as I detailed what I was needing. She did advise that some of the specifics may be hard to find within the limits of ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We have had a great experience buying from Regents. Great ......”

Share on :
Oct 23,2015
Minithumbup
By: 'Sarah'
Oct 23,2015
0 people found
this helpful
We have had a great experience buying from Regents. Great communication and did their very best to answer all our questions. Very professional and gave great advice. Had dealings with other estate agents during our house hunting period and have definitely found Regents to be ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

Awards won by Stirling Ackroyd

Regional Awards won by Stirling Ackroyd

Individual Branch Awards



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn