Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“Jenna has been very efficient and helpful in finding us ......”

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Nov 05,2015
Minithumbup
By: 'Iain'
Nov 05,2015
0 people found
this helpful
Jenna has been very efficient and helpful in finding us tenants for our rental property. Her valuation of the potential rental income was spot on and she has been great at woking with our tenants on our behalf. I have faith in Jenna's ability to ...
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“We got there in the end! Mark was helpful and ......”

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Nov 05,2015
Minithumbup
By: 'Sarah'
Nov 05,2015
1 people found
this helpful
We got there in the end! Mark was helpful and supportive throughout the purchase - Thank you for all your help!...
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By: Mark
Nov 05, 2015
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Thank you Sarah and good luck in your new home, I wish you both all the best ...

“Excellent hassle-free polite and friendly service . Townends obtained a rate 25% ......”

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Nov 05,2015
Minithumbup
By: 'Andrew'
Nov 05,2015
3 people found
this helpful
Excellent hassle-free polite and friendly service . Townends obtained a rate 25% higher than through the previous agents . Well done and thank you....
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Comment on agent fees
The agents fees were reasonable
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By: Chris
Nov 06, 2015
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Thanks for the review Andrew and pleased we could be of assistance. ...

“Townends found a tenant in two weeks and the whole ......”

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Nov 05,2015
Minithumbup
By: 'Townends'
Nov 05,2015
3 people found
this helpful
Townends found a tenant in two weeks and the whole letting process went through quickly. Our previous let through Townends was for four years and it was let and renewed annually....
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By: Chris
Nov 06, 2015
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Thank you for your review and pleased to hear you were happy with the service received. ...

“I have dealt with Hamilton Chess in Windsor for over ......”

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Nov 05,2015
Minithumbup
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By: 'Mary-Ann'
Nov 05,2015
0 people found
this helpful
I have dealt with Hamilton Chess in Windsor for over a year. They are excellent rental agents and i cannot speak highly of Matthew Harlow in the Lettings Department. Matthew has been extremely helpful sorting out my move to a new property, dealing with problems ...
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“Alec Broadfoot facilitated the purchase of my flat, while I ......”

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Nov 04,2015
Minithumbup
By: 'Alex'
Nov 04,2015
0 people found
this helpful
Alec Broadfoot facilitated the purchase of my flat, while I was living abroad. I could not be more impressed with his abilities and highly recommend his services. His professionalism, market knowledge, and communication skills were top notch. Thank you, Alex....
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“Townends is my preferred lettings agency for all our Chiswick ......”

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Nov 04,2015
Minithumbup
By: 'Jaideep'
Nov 04,2015
0 people found
this helpful
Townends is my preferred lettings agency for all our Chiswick Properties. On this occasion the branch really excelled. Matt Huybrechts gave excellent advice on all aspects of the letting of the property. The rental valuation given was the price they managed to secure the type ...
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Comment on agent fees
Townends will accomodate on there standard fees if you have an established relationship with the agency. It is a fair cost paid for the service they run.
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“We have been dealing with Townends, in particular Katrina and ......”

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Nov 04,2015
Minithumbup
By: 'Mark'
Nov 04,2015
3 people found
this helpful
We have been dealing with Townends, in particular Katrina and Diane, for several years now and we always find them to be both courteous and helpful. And are always willing to help in anyway they can....
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“The whole process of selling my property via Regents was ......”

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Nov 03,2015
Minithumbup
By: 'Moira'
Nov 03,2015
0 people found
this helpful
The whole process of selling my property via Regents was very positive. From my initial meeting with Brett and the organisation of the open day, to the vetting of offers received and the ongoing sale process, I was kept informed at all times of the ...
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Comment on agent fees
I got an excellent rate as Regents was new to the area - a real bonus and this made them very good value.
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“Very please with service - Matt managed to get me ......”

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Nov 03,2015
Minithumbup
By: 'Kam'
Nov 03,2015
0 people found
this helpful
Very please with service - Matt managed to get me a tenant within days of contacting him, while the property was still being renovated, who was able to move in within 2 weeks, which was perfect for me to avoid void period. No hassle tenant, so ...
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“As a tenant I have been fairly happy with the ......”

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Nov 02,2015
Minithumbup
By: 'Fred'
Nov 02,2015
3 people found
this helpful
As a tenant I have been fairly happy with the service provided by the Guildford Townends branch. They were very helpful during the viewing process and their property managers have been excellent sorting out the few niggles that we have had with the property i....
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Comment on agent fees
I feel that the Admin fees were a little high considering that on a few occasions property and tenant details were incorrect in documents sent to me which then had to be corrected. Ideally I would not have to correct basic details.
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“Dannielle has been extremely helpful, efficient and friendly throughout the ......”

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Nov 02,2015
Minithumbup
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Dannielle
By: 'Liz'
Nov 02,2015
1 people found
this helpful
Dannielle has been extremely helpful, efficient and friendly throughout the process; first in sending me properties that were suitable to my needs and budget, then in showing me around the property and finally in dealing with my application to let the property....
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“We had previously seen the property with Davis & Gibbs. Danielle ......”

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Nov 02,2015
Minithumbup
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Dannielle
Staff profile picture
Ryan
By: 'Thurane'
Nov 02,2015
1 people found
this helpful
We had previously seen the property with Davis & Gibbs. Danielle contacted us about the property and we explained that we had already seen it and would like to put an offer in. We chose to rent the property through Beresford because Danielle offered to remove ...
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“I decided to rent out my properly and Diane had ......”

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Nov 02,2015
Minithumbup
By: 'Happy'
Nov 02,2015
3 people found
this helpful
I decided to rent out my properly and Diane had been round previously so knew exactly what I was looking for. She called to let me know she had the perfect tenants for me. She was absolutely right. The lovely couple came round and decided ...
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Comment on agent fees
Diane was willing to negotiate which was very much appreciated as it meant that I could afford to use her services. Thank you so much
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“Jessica and the team at Regents were really professional and ......”

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Nov 02,2015
Minithumbup
By: 'Paul'
Nov 02,2015
0 people found
this helpful
Jessica and the team at Regents were really professional and proactive throughout the whole process. Their pool of potential tenants and subsequent administration service was first class and I would not hesitate recommending them to other landlords....
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“I invited Townends to value my flat having been unsuccessful ......”

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Nov 02,2015
Minithumbup
By: 'Geoff'
Nov 02,2015
0 people found
this helpful
I invited Townends to value my flat having been unsuccessful in letting it with two previous agencies. Matthew demonstrated professionalism integrity and guidance as to how i should go about marketing the property to get it let. I am delighted to say he has successfully ...
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“The whole Hamilton chess team were very open and honest ......”

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Nov 02,2015
Minithumbup
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Rav Singh
By: 'Phil'
Nov 02,2015
0 people found
this helpful
The whole Hamilton chess team were very open and honest in our dealings with them. They know the local area and market very well and were not pushy at all. There was none of the usual superficial veneer your get from estate agents. They provided ...
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“Very polite and efficient communication, also our property needs were ......”

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Nov 01,2015
Minithumbup
By: 'Kris'
Nov 01,2015
0 people found
this helpful
Very polite and efficient communication, also our property needs were matched very well. I would certainley recommend Townsends to a friend....
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“A big thank you to Sophie and Myles at Townends. ......”

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Oct 31,2015
Minithumbup
By: 'Sara'
Oct 31,2015
2 people found
this helpful
A big thank you to Sophie and Myles at Townends. They were very diligent and helpful. They supported the lengthy process of our purchase which was delayed due to a sitting tenant. We were delighted to buy our flat with their support....
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“Dannielle was professional and friendly when she showed us around ......”

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Oct 31,2015
Minithumbup
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Dannielle
By: 'Nick'
Oct 31,2015
0 people found
this helpful
Dannielle was professional and friendly when she showed us around the house. She provided some useful information about the area (i.e. transport links) but I would suggest even more information (i.e. nearest GP and pharmacy) could be provided....
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Comment on agent fees
Given the limited time spent liaising with Beresford and that we filled in most of the paperwork the fees seem excessive
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“It was and still a pleasure to deal with Chris, ......”

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Oct 31,2015
Minithumbup
By: 'Dr'
Oct 31,2015
2 people found
this helpful
It was and still a pleasure to deal with Chris, he was very helpful, showed me two properties and I put an offer for the second one I saw. He was professional, convincing but not pushy....
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“Wonderful staffs,good hospitality,very reliable and they keep in ......”

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Oct 31,2015
Minithumbup
By: 'Kushum'
Oct 31,2015
0 people found
this helpful
Wonderful staffs,good hospitality,very reliable and they keep in touch with you all the times. They keep their customer always first....
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Comment on agent fees
They are reliable and price we paid is quite good comparing to other agents.
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“Great service and very professional. After our buyer pulling out ......”

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Oct 31,2015
Minithumbup
By: 'Lee'
Oct 31,2015
3 people found
this helpful
Great service and very professional. After our buyer pulling out townends really pulled out all the stops to get us sold so we didn't lose our original purchase. They made it as stress free as possible and were always very friendly and cooperative....
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“I have been a client of Townends for 10 years. The 1......”

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Oct 30,2015
Minithumbup
By: 'Julie'
Oct 30,2015
3 people found
this helpful
I have been a client of Townends for 10 years. The 1st 3 years as a tenant of my flat which I subsequently bought off my landlady through Townends. 5 years ago I moved country for work to Australia and went back to Townends as a landlady this ...
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By: Chris
Oct 30, 2015
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Thank you for your review Julie and glad that my team and I can be of assistance. You know where i am if you ever need anything. Chris ...

“We sold a property through this estate agents on behalf ......”

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Oct 30,2015
Minithumbup
By: 'Mrs'
Oct 30,2015
0 people found
this helpful
We sold a property through this estate agents on behalf my father. My father is 90 years old and they dealt with him in considerate manner. We were keptIin formed at all times. I felt we were treated in a professional mannerand the service we received ...
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“I had an offer accepted to buy a property in ......”

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Oct 30,2015
Minithumbdown
By: 'anon365365'
Oct 30,2015
0 people found
this helpful
I had an offer accepted to buy a property in Earlsfield and only after my offer was accepted did they tell me the property had knotweed. This materially affected the value of the property yet, when they sent me the knotweed report to read, they ...
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What agent could do to change your mind?
Be transparent about problems with the property and stop lying and misrepresenting the facts.
Attached Filesnbsp;
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By: Townends
Nov 02, 2015
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We are sorry for your experience. We take all feedback very seriously and would like to do all we can to investigate the issues raised. In order to do this, please can we ask that you email [email protected] with your full name, and the full details of the issue, so that this can be investigates? Your feedback is very important to us. Many thanks. ...

“Amilcar was very helpful and pleasant throughout the process of ......”

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Oct 30,2015
Minithumbup
By: 'Louise'
Oct 30,2015
3 people found
this helpful
Amilcar was very helpful and pleasant throughout the process of moving in. Always returned calls and kept us up to date with all aspects of the move....
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Comment on agent fees
Fees are very expensive for a rental market.
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“The whole experience was very good. I am satisfied with ......”

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Oct 30,2015
Minithumbup
By: 'Ioannis'
Oct 30,2015
3 people found
this helpful
The whole experience was very good. I am satisfied with the agency. Amilcar was very helpful. The only downside was the cost of fees which was higher comparing to other agencies....
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Comment on agent fees
Fees were expensive. They should be less.
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“Everyone at Regents in Sunbury, whenever I rang, were always ......”

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Oct 30,2015
Minithumbup
By: 'Marsha'
Oct 30,2015
0 people found
this helpful
Everyone at Regents in Sunbury, whenever I rang, were always professional and extremely helpful. The process was easy and quick. Thank you Regents....
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“Mr tufael chowdhury, was excellent and provided all the required ......”

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Oct 29,2015
Minithumbup
By: 'VIPUL'
Oct 29,2015
0 people found
this helpful
Mr tufael chowdhury, was excellent and provided all the required information and also talked us through the process which beresford would take to find the appropriate tenants for the flat. Mr chowdhury kept us up-to date at every stage, and was very accommodating in answering ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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