Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“When I went to the office today, they were very ......”

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Nov 19,2015
Minithumbup
By: 'Tracy'
Nov 19,2015
2 people found
this helpful
When I went to the office today, they were very helpful and efficient. Very professional and were vey honest in helping me out with my queries. They were happy to take responsibility and help me solve the problems....
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N/a
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“hello,I left score "poor" just because branch manager was ......”

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Nov 18,2015
Minithumbup
By: 'MB'
Nov 18,2015
0 people found
this helpful
hello, I left score "poor" just because branch manager was informed that washing machine was broken even before we moved in to property and he promised to sort that out , but now it's almost a moth that we keep calling and trying to get someone ...
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“Very professional, efficient service. Enabled a very quick turnover of ......”

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Nov 18,2015
Minithumbup
By: 'Tara'
Nov 18,2015
0 people found
this helpful
Very professional, efficient service. Enabled a very quick turnover of potential tenant viewings and also of the new tenants moving in. Highly recommend!...
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“Katie was excellent and helped everything run smoothly. She was ......”

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Nov 18,2015
Minithumbup
By: 'Sam'
Nov 18,2015
0 people found
this helpful
Katie was excellent and helped everything run smoothly. She was very professional and answered all our questions perfectly. Would definatly use Townends again.....
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“I have not met with Diane in person (I live ......”

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Nov 18,2015
Minithumbup
By: 'Melissa'
Nov 18,2015
2 people found
this helpful
I have not met with Diane in person (I live overseas) however that has not prevented me from writing a very positive review of the service I have received from her and her team at Townends Croydon. She is very professional; offers clear, detailed advice ...
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“Working with Regents Chertsey has been a great experience. They're ......”

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Nov 17,2015
Minithumbup
By: 'Rich'
Nov 17,2015
0 people found
this helpful
Working with Regents Chertsey has been a great experience. They're professional, helpful, and highly communicative. Everything you expect, but so rarely experience. I'd have no hesitation in recommending Regents to any prospective buyer or seller...
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“We have used Stirling Ackroyd for the last couple of ......”

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Nov 17,2015
Minithumbup
By: 'Kelly'
Nov 17,2015
0 people found
this helpful
We have used Stirling Ackroyd for the last couple of years to find tenants & fully manage our rental property. They have delivered on both fronts with courtesy, regular communication & impressive efficiency. Suitable tenants have been found with great speed on each of two occasions, whilst ...
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Comment on agent fees
Fees are not the cheapest but the service provided is good, so willing to pay.
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“Scott has always been efficient and fast in finding us ......”

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Nov 16,2015
Minithumbup
By: 'RoweGH'
Nov 16,2015
0 people found
this helpful
Scott has always been efficient and fast in finding us a tenant for our property's. We have never had issues with them after the tenants having moved and and we currently have a 70% renewal rate. They are thoroughly referenced and I would happily recommend the ...
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“We dealt with Justin from day one of the negotiation. ......”

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Nov 16,2015
Minithumbup
By: 'Steve'
Nov 16,2015
0 people found
this helpful
We dealt with Justin from day one of the negotiation. He was very responsive and kept us up-to-date on the progress of the sale. We have achieved an exchange on the property in line with our aspirations....
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“Ricky showed us one property in the Ealing/Northfields area, ......”

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Nov 16,2015
Minithumbup
By: 'Tenant'
Nov 16,2015
0 people found
this helpful
Ricky showed us one property in the Ealing/Northfields area, which we subsequently put forward an offer for. He was very open, honest and friendly when carrying out the viewing. Thanks for your help!...
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Comment on agent fees
Townends fees seem to be substantially higher than other agents in the area such as RSK, which is not particularly favourable!
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“Chris Van Kraayenburg helped me to get hold of tenants ......”

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Nov 16,2015
Minithumbup
By: 'Vijay'
Nov 16,2015
0 people found
this helpful
Chris Van Kraayenburg helped me to get hold of tenants quickly. Chris is so efficient and proactive. Chris has taken professional photographs with in 30 mins after we have decided to market the property with Town ends. Chris was always available to answer your queries either ...
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“James has helped us through our move in many ways, ......”

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Nov 14,2015
Minithumbup
By: 'Rhyssimpson'
Nov 14,2015
0 people found
this helpful
James has helped us through our move in many ways, he has kept us updated all the way if we needed anything he was there to help he was very quick and efficient, he stuck to his word and we are great full for all ...
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“what a lovely agency..I've had absolute nightmares with agencies ......”

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Nov 14,2015
Minithumbup
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Pete
By: 'Letitia'
Nov 14,2015
0 people found
this helpful
what a lovely agency..I've had absolute nightmares with agencies in the past so decided to give Beresford 7 days to place a tenant in my property...they managed it in 8 and I couldn't be happier, polite funny helpful and just a total joy all round, ...
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“This is the second year running that I have used ......”

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Nov 13,2015
Minithumbup
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Ryan
By: 'laura'
Nov 13,2015
1 people found
this helpful
This is the second year running that I have used Beresfords and I've been treated really well. Ryan Enwright worked really hard to get me good tenants and all the staff including Joe Casey and Karl Reynolds were always available to deal with my enquiries. ...
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Comment on agent fees
I think the fees are fair and reflect a really good service
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“We recently bought a property through your company. Matt Clifford ......”

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Nov 13,2015
Minithumbup
By: 'Matt'
Nov 13,2015
0 people found
this helpful
We recently bought a property through your company. Matt Clifford was the agent dealing with the purchase. Matt was extremely helpful, always going the extra mile and following up on every detail to expedite the transaction. He made what can be a stressful process much ...
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Not applicable
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“I am a fledgling landlord with a full time job ......”

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Nov 13,2015
Minithumbup
By: 'Peter'
Nov 13,2015
1 people found
this helpful
I am a fledgling landlord with a full time job as well. I put my property with Diane Armstrong at Townends in Croydon only a short time ago. I found her enthusiasm and professional knowledge of the rental market in the area second to none. ...
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Comment on agent fees
I thought the agent fees were very reasonable for the level of service offered.
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“Excellent communication and very good knowledge of local property market,......”

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Nov 12,2015
Minithumbup
By: 'John'
Nov 12,2015
0 people found
this helpful
Excellent communication and very good knowledge of local property market, Paperwork quickly dealt with and liaison between parties also very good. Would recommend to any of my neighbours and family....
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“I was really impressed with the whole service from Beresford. ......”

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Nov 12,2015
Minithumbup
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Pete
By: 'Hannah'
Nov 12,2015
0 people found
this helpful
I was really impressed with the whole service from Beresford. I'd called into the office in Camberwell on the off chance because I was walking past. The viewing was booked promptly, the service was really friendly and the amount of rent they suggested was exactly ...
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“Initially dealing with Brett, Amanda and then a couple of ......”

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Nov 11,2015
Minithumbup
By: 'Caroline'
Nov 11,2015
0 people found
this helpful
Initially dealing with Brett, Amanda and then a couple of other members of staff due to a protracted sale, we found the agents to be helpful, especially when solicitors held up the proceedings. The open day was well advertised to prospective purchasers and thus well ...
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Comment on agent fees
Fees are always a moot point. No one is ever completely happy with them. However in this instance with the amount of effort which was put into the sale, I feel that Regents costs were fair.
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“Mr Myles Moloney was most professional to his approach explaining ......”

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Nov 11,2015
Minithumbup
By: 'e'
Nov 11,2015
2 people found
this helpful
Mr Myles Moloney was most professional to his approach explaining the best way of pricing and marketing the property; which brought excellent results and the sale of the property. Ms Sofie Sterling was very professional giving information on the process of the sale and most ...
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“Dannielle was professional and helpful, always keeping communication open with ......”

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Nov 11,2015
Minithumbup
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Dannielle
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Ryan
By: 'Miranda'
Nov 11,2015
2 people found
this helpful
Dannielle was professional and helpful, always keeping communication open with us. The process was quick, painless and Dannielle was really easy to deal with and polite....
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“I would like to commend Townends (specifically Jenna) for helping ......”

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Nov 11,2015
Minithumbup
By: 'Geeta'
Nov 11,2015
0 people found
this helpful
I would like to commend Townends (specifically Jenna) for helping me process and move into a new apartment. Having seen a property online, Townend's were accomodating in letting me see the property within the same day. My liaison, Jenna, met me at the property and ...
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Comment on agent fees
It would be good to understand what the agency admin fees are specifically for (broken down) and have these upfront on a website.
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“After many months of our house on the market with ......”

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Nov 11,2015
Minithumbup
By: 'Theresa'
Nov 11,2015
0 people found
this helpful
After many months of our house on the market with very little movement I contacted Stirling Ackroyd. Initially met Athos who arranged for his team to visit the house. This was on the Monday. By the following Sunday we had a firm offer on the ...
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“Katie was very helpful. She responded quickly to my queries ......”

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Nov 11,2015
Minithumbup
By: 'Louise'
Nov 11,2015
0 people found
this helpful
Katie was very helpful. She responded quickly to my queries and followed up with me to gauge my interest after the appointment....
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“Jessica gave us all of the required information up front ......”

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Nov 09,2015
Minithumbup
By: 'Ian'
Nov 09,2015
0 people found
this helpful
Jessica gave us all of the required information up front and so there were no surprises. She worked tirelessly to find prospective tenants and to show them round the property. In the end she found us a (so far) ideal tenant. Overall we couldn't have ...
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“We used regents estate agents to rent our house to ......”

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Nov 07,2015
Minithumbup
By: 'Jenny'
Nov 07,2015
0 people found
this helpful
We used regents estate agents to rent our house to tenants in August. We decided to use regents partially because of their favourable reviews, but also due to the enthusiasm and professionalism of the team. We dealt with both Stacey and Sarah, who brought prospective ...
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“We bought a property through Hamilton Chess and they are ......”

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Nov 07,2015
Minithumbup
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Serena
By: 'Helen'
Nov 07,2015
0 people found
this helpful
We bought a property through Hamilton Chess and they are now our letting agents. I must say the service we received through the purchase was excellent. We dealt with Toby Parkinson and Rav Singh. Toby was extremely helpful at all times. We now let the ...
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“Both of the agents have been very helpful and supportive ......”

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Nov 06,2015
Minithumbup
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Serena
By: 'Adam'
Nov 06,2015
0 people found
this helpful
Both of the agents have been very helpful and supportive throughout the whole process of finding us the right property and thy have delivered an outstanding and quick service. I'm really pleased with the Windsor branch and the agents definitely deserve a credit for all ...
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Comment on agent fees
All fees are understandable and reasonable, am really happy with the result and will now have a peaceful mind:)
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“Rob recommended us to view this house as it had ......”

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Nov 06,2015
Minithumbup
By: 'Inez'
Nov 06,2015
0 people found
this helpful
Rob recommended us to view this house as it had come back on the market. The price range was actually over our budget, but we loved the house and location and managed to negotiate a price with the seller which was comfortable. Chad showed us ...
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“Chris Jones ,Excellent service.We contacted few agancies in Guildford ......”

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Nov 06,2015
Minithumbup
By: 'Tas,'
Nov 06,2015
4 people found
this helpful
Chris Jones ,Excellent service. We contacted few agancies in Guildford but Chris was the only one who offered us a service we expected . He found a good tenant for our property and it was rented within a week. We found Chris and his team very ...
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By: Chris
Nov 07, 2015
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Thanks for your review Tas and pleased we were able to meet your expectations. Feel free to get in touch if you need anything. Chris ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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