Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

Contact Us

Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“I recently rented a flat that was advertised through Townends. ......”

Share on :
Nov 26,2015
Minithumbup
By: 'J'
Nov 26,2015
1 people found
this helpful
I recently rented a flat that was advertised through Townends. The service following contract sign and move in has been exceptional. This firm conducts itself with professionalism and will aim to get things resolved for you in a manner that you want. Diane and her ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We got a good fully managed rate from Townends. However ......”

Share on :
Nov 25,2015
Minithumbup
By: 'Anon'
Nov 25,2015
0 people found
this helpful
We got a good fully managed rate from Townends. However I had to chase Townends a few times once before Daniel became my contact and then when Daniel was on leave I left a message for his stand in to contact me and I left ...
read full review
Comment on agent fees
The fees were fine but sometimes get upset that you are paying for a service and not getting the full service.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Becky Hawkins
Nov 25, 2015
View all comments (1)
Thank you for your comments. Your feedback is important to Townends so that we can improve our service. Please email us your contact details to [email protected] so that we can investigate and resolve this matter. ...

“Jessica at Regents acted extremely professional while also making the ......”

Share on :
Nov 25,2015
Minithumbup
By: 'D.Lebbern'
Nov 25,2015
0 people found
this helpful
Jessica at Regents acted extremely professional while also making the process as simple and easy as possible. As a first time tenant everything was new to me, Jessica and her team helped me through the daunting process, keeping me informed and updated at all times. ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We used Townends in Sunbury for both the sale of ......”

Share on :
Nov 25,2015
Minithumbup
By: 'Rhani'
Nov 25,2015
0 people found
this helpful
We used Townends in Sunbury for both the sale of our old house and purchase of our new one and couldn't recommend them highly enough. Chad Newbould at Townends worked really hard to get us the best possible price on our house and was a ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Buying a house through townends was a smooth process and ......”

Share on :
Nov 24,2015
Minithumbup
By: 'Sophie'
Nov 24,2015
0 people found
this helpful
Buying a house through townends was a smooth process and no where near as stressful as expected being first time buyers! Claire was very helpful and helped us through the process...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very glad we chose Townends to sell our home. Dan ......”

Share on :
Nov 24,2015
Minithumbup
By: 'Shazia'
Nov 24,2015
0 people found
this helpful
Very glad we chose Townends to sell our home. Dan and Tommy were extremely professional, courteous and efficient. They were proactive in marketing the property, kept us closely informed about viewings and found us a buyer within the first couple of weeks. Once an offer ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I couldn't give Chris Gann anything other than 5 stars for ......”

Share on :
Nov 24,2015
Minithumbup
By: 'Hannah'
Nov 24,2015
1 people found
this helpful
I couldn't give Chris Gann anything other than 5 stars for his assistance in the sale of my flat. I had a bad experience with a terrible estate agent from a different company but Chris completely restored my faith in the profession. Throughout the entire sale ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We were renting a flat while still abroad, expected it ......”

Share on :
Nov 24,2015
Minithumbup
By: 'Katie'
Nov 24,2015
0 people found
this helpful
We were renting a flat while still abroad, expected it to be a very difficult process but they were very accommodating to multiple viewings by family members and sorting out the rental agreement quickly and easily, always with a friendly and good attitude....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Last month, Ricky showed me a flat in Greenford, after ......”

Share on :
Nov 24,2015
Minithumbup
By: 'Sergio'
Nov 24,2015
0 people found
this helpful
Last month, Ricky showed me a flat in Greenford, after this he was my agent. He made the things easy. Ricky can speak Spanish as well, so it's a positive point. Finally I'm very satisfied with his job. Thank you....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The staff at Stirling Ackrold were a joy to work ......”

Share on :
Nov 24,2015
Minithumbup
By: 'Samantha'
Nov 24,2015
0 people found
this helpful
The staff at Stirling Ackrold were a joy to work with. From the moment we placed the property with them they worked within a professional and timely manner, keeping us updated at all times. I would recommend Stirling Ackrold to anyone looking to rent their ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We were renting from Townends in Chiswick. We had exceptional ......”

Share on :
Nov 24,2015
Minithumbup
By: ''
Nov 24,2015
0 people found
this helpful
We were renting from Townends in Chiswick. We had exceptional service from Rebecca Grant who was their Client Relationship Manager. Anything we needed help with was handled immediately, which was such a help! She was wonderful!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very good and professional, kept up to date on all ......”

Share on :
Nov 24,2015
Minithumbup
By: 'susanchris'
Nov 24,2015
0 people found
this helpful
Very good and professional, kept up to date on all updates, and really good at communicating. Also communicated well with my estate agent as well...
read full review
Comment on agent fees
I didnt pay any, I bought the house
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We have had a pleasant experience with Regents, mainly Matthew, ......”

Share on :
Nov 24,2015
Minithumbup
By: 'Matthew'
Nov 24,2015
0 people found
this helpful
We have had a pleasant experience with Regents, mainly Matthew, Henry and Amanda. Your patience has been greatly appreciated. The sale of our property dragged a bit but it was through no fault of Regents. We were kept informed all the time and in some ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Really appreciated the help given by both Josh and Sam.......”

Share on :
Nov 24,2015
Minithumbup
By: 'Andrew'
Nov 24,2015
0 people found
this helpful
Really appreciated the help given by both Josh and Sam. They were very accommodating and always willing to help out in any way they could. Everything happened really quickly and easily, so if you are looking for a clear and simple way to rent, these ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Guy demonstrated an in-depth knowledge of the market, supported by ......”

Share on :
Nov 24,2015
Minithumbup
By: 'Helena'
Nov 24,2015
5 people found
this helpful
Guy demonstrated an in-depth knowledge of the market, supported by graphs and statistics which he applied to our property in arriving at a suggested marketing price. He was flexible in accommodating our wish for a discreet and speedy marketing process, and together with James and ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Guy Hodge
Dec 23, 2015
View all comments (1)
Thank you for such a wonderful review Helena. It was an absolute pleasure to deal with you and your home and I am delighted at the result we achieved. I hope that 2016 is a great year for you and we are hear if your daughter decides to buy a flat in Guildford! Kind regards, Guy Hodge Local Director [email protected] ...

“I contacted Townends after having no success with another agency. ......”

Share on :
Nov 24,2015
Minithumbup
By: 'Geoffrey'
Nov 24,2015
0 people found
this helpful
I contacted Townends after having no success with another agency. Within 24 hours Townends had provided a prospective tenant who eventually signed a contract and has now moved in. The Townends staff were helpful and professional throughout and I would have no hesitation in recommending them ...
read full review
Comment on agent fees
In line with others in the area
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very quick and efficient service - a suitable tenant was ......”

Share on :
Nov 23,2015
Minithumbup
By: 'MB74'
Nov 23,2015
0 people found
this helpful
Very quick and efficient service - a suitable tenant was found less than a week after being advertised and all the paperwork completed in time for them to move in little more than a week later. The process could not have gone more smoothly....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Alex worked very hard to complete sale and purchase of ......”

Share on :
Nov 23,2015
Minithumbup
By: 'Thiru'
Nov 23,2015
0 people found
this helpful
Alex worked very hard to complete sale and purchase of my property , we had so many issue with my purchase but Alex and Paul deals with professionally , I am so happy with their services....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I had previously received leaflets in the post regarding Townends ......”

Share on :
Nov 23,2015
Minithumbup
By: 'Pervell'
Nov 23,2015
0 people found
this helpful
I had previously received leaflets in the post regarding Townends services so when I decided to sell my property contacted the Croydon branch. Shelley Baker took on my sale and offered me the most competitive agent fees around. Shelley and her team were very professional ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very happy with the service! Joe was knowledgeable, flexible and ......”

Share on :
Nov 23,2015
Minithumbup
By: 'Rhansie'
Nov 23,2015
1 people found
this helpful
Very happy with the service! Joe was knowledgeable, flexible and also provided honest input that helped me to make quick decisions. Was also very pleased that the team brought a prospective tenant for a viewing in less than 1 hour after agreeing to let through them! ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“My husband and I recently viewed a property in a ......”

Share on :
Nov 23,2015
Minithumbup
By: 'ZAID'
Nov 23,2015
0 people found
this helpful
My husband and I recently viewed a property in a highly sought after area and were supported greatly by Taylor McNeil. As soon as we met Taylor we recognised that he provided a very high classed service and we immediately felt we could place our ...
read full review
Comment on agent fees
My only comment is I think the admin fees are slightly higher than expected.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Fast, friendly and efficient service. Nothing was too much trouble ......”

Share on :
Nov 23,2015
Minithumbup
By: 'Mrs'
Nov 23,2015
0 people found
this helpful
Fast, friendly and efficient service. Nothing was too much trouble and this was as stress free as moving can be!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Danielle has been a very competent and selfless agent. It ......”

Share on :
Nov 23,2015
Minithumbup
Staff profile picture
Dannielle
By: 'Claudia'
Nov 23,2015
0 people found
this helpful
Danielle has been a very competent and selfless agent. It has helped us to find the right flat even in difficult times. She has always responded to us immediately....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The Townends team managed to find me a new tenant ......”

Share on :
Nov 23,2015
Minithumbup
By: 'Mike'
Nov 23,2015
2 people found
this helpful
The Townends team managed to find me a new tenant to take over the day after the old one moved out, ensuring no void period at all and at an increased rent that I was targeting. With any luck the tenant will also be in ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We recently bought a property through Townends Egham and as ......”

Share on :
Nov 21,2015
Minithumbup
By: 'SettledinEgham'
Nov 21,2015
3 people found
this helpful
We recently bought a property through Townends Egham and as a result of the initial high level of customer service, we also decided to sell our house using Townends Egham. When we had made the decision to sell our property, we were reluctant to speak ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I contacted Regents Addlestone with regards to an alert from ......”

Share on :
Nov 21,2015
Minithumbup
By: 'Lorraine'
Nov 21,2015
0 people found
this helpful
I contacted Regents Addlestone with regards to an alert from Righmove. The property in question is now my new home. Jessica and Alex could not have been more helpful and accommodating. A truly very professional and Personal team that looked after us every step of ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Louis was very understanding and answered or found answers to ......”

Share on :
Nov 20,2015
Minithumbup
By: 'Nigel'
Nov 20,2015
3 people found
this helpful
Louis was very understanding and answered or found answers to all the questions we had along the way. The purchase took a long time and he kept the vendor and us informed as to how the sale was progressing. Ollie was always very pleasant and ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Emilio has been absolutely fantantasic, we couldn't have asked for ......”

Share on :
Nov 20,2015
Minithumbup
By: 'Olivia'
Nov 20,2015
3 people found
this helpful
Emilio has been absolutely fantantasic, we couldn't have asked for anyone better to help us with our move, he found us the perfect property and knew we would love it straight away! He's been on the ball throughout and always kept me in the loop ...
read full review
Comment on agent fees
I do feel the fee's are very expensive and quite different in compassion to what we paid previous with another agent, but that is the only thing I can fault with Townsend.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Staff at Stirling Ackroyd were excellent in finding prospective tenants ......”

Share on :
Nov 20,2015
Minithumbup
By: 'JOSEPH'
Nov 20,2015
0 people found
this helpful
Staff at Stirling Ackroyd were excellent in finding prospective tenants and dealing with the change over of the tenants during October 2015. Scott Murray and his colleagues have dealt with queries effectively and promptly, completing the relevant checks on time. Various jobs were carried out on ...
read full review
Comment on agent fees
The against fees seem appropriate for the standard of service offered.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Great communication, provided advice and got the property tenanted in ......”

Share on :
Nov 19,2015
Minithumbup
By: 'Am'
Nov 19,2015
3 people found
this helpful
Great communication, provided advice and got the property tenanted in a very short period of time. I would highly recommendation them....
read full review
Comment on agent fees
x% of rental and administration fee
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

Awards won by Stirling Ackroyd

Regional Awards won by Stirling Ackroyd

Individual Branch Awards



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn