Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

Contact Us

Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“I found the agent extremely helpful and understanding, went the ......”

Share on :
Dec 05,2015
Minithumbup
By: 'Mp64'
Dec 05,2015
0 people found
this helpful
I found the agent extremely helpful and understanding, went the extra mile to make sure the move in went as hassle free as possible. I will definitely recommend to family and friends, thank you....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Great service and a pleasure to deal with. Sam has ......”

Share on :
Dec 04,2015
Minithumbup
By: 'Tom'
Dec 04,2015
0 people found
this helpful
Great service and a pleasure to deal with. Sam has answered all of our questions in a timely manner and been helpful throughout...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have been extremely pleased with the service provided by ......”

Share on :
Dec 04,2015
Minithumbup
By: 'Aurora'
Dec 04,2015
0 people found
this helpful
I have been extremely pleased with the service provided by Sam. He was professional, efficient and very personable. He took the time to make sure he understood exactly what we were looking for and kept in constant touch with us updating us on every single ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“From our first appointment with Darren- he was polite, helpful ......”

Share on :
Dec 04,2015
Minithumbup
By: 'Eve'
Dec 04,2015
0 people found
this helpful
From our first appointment with Darren- he was polite, helpful and engaging. After experiencing a series of properties falling through (due to issues out of Townends' control) Darren continued to work hard to find us our new home- he was always honest with us, was ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We were pleasantly surprise by the listening skill of the ......”

Share on :
Dec 04,2015
Minithumbup
By: 'Saverio'
Dec 04,2015
0 people found
this helpful
We were pleasantly surprise by the listening skill of the gentleman that helped us. He did asked few questions to identify what we were after and made a very clear recommendation on the available products and costs. My partner and I have been actively looking ...
read full review
Comment on agent fees
I feel the agent fees are justified by the great customer service.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The service was excellent. The sales advisor was not pushy ......”

Share on :
Dec 04,2015
Minithumbup
By: 'Kristofer'
Dec 04,2015
0 people found
this helpful
The service was excellent. The sales advisor was not pushy and got me to see the property and a few others at the same time! (Giorgi Smith). I saw the property on my own not in a queue of other which has put me off ...
read full review
Comment on agent fees
Fees were reasonable. Paid ‚£350 for the Mortgage service
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent service from probate valuation through to final sale. House ......”

Share on :
Dec 03,2015
Minithumbup
By: 'James'
Dec 03,2015
0 people found
this helpful
Excellent service from probate valuation through to final sale. House sold at expected price on first open day after property was put on the market....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Beresford Residential sold our property and we were really pleased ......”

Share on :
Dec 03,2015
Minithumbup
Staff profile picture
Ryan
By: 'Beverley'
Dec 03,2015
0 people found
this helpful
Beresford Residential sold our property and we were really pleased with the service provided. From the outset they were informative, thorough, and prioritised our sale. They were optimistic yet realistic about what could be achieved, and made every effort to do what they promised. Our ...
read full review
Comment on agent fees
Beresford Residential were able to combine competitive rates with excellent value for money.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We have been dealing with Diane for many years, she ......”

Share on :
Dec 02,2015
Minithumbup
By: 'M'
Dec 02,2015
1 people found
this helpful
We have been dealing with Diane for many years, she is an expert in her field and always goes the extra mile. She makes this process much more bearable....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Louis Devlins and the Townends team at both Egham and ......”

Share on :
Dec 02,2015
Minithumbup
By: 'Graham'
Dec 02,2015
1 people found
this helpful
Louis Devlins and the Townends team at both Egham and Staines were thrououghly helpful thought the entire purchasing process. My property deal was particularly problematic and drawn out, but the team consistently kept me in the loop and were proactive in communications with the chain ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I recently had the pleasure of using Regents Estate Agents, ......”

Share on :
Dec 02,2015
Minithumbup
By: 'Marcus'
Dec 02,2015
0 people found
this helpful
I recently had the pleasure of using Regents Estate Agents, specifically their branch in Goldsworth Park. I worked directly with Brett Foulser who came out to my property with Mark Beman. I was very pleased with the attitude that Brett projected, he answered all my ...
read full review
Comment on agent fees
The agents fees were more than acceptable as they had a special on at the time.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I originally came into the branch and spoke to Morgan ......”

Share on :
Dec 02,2015
Minithumbup
By: 'Bernadette'
Dec 02,2015
0 people found
this helpful
I originally came into the branch and spoke to Morgan directly. He was really helpful, he took all my requirements and identified the best matches. Morgan took time to spend with me, he was not rushed and I felt very comfortable and relaxed as he ...
read full review
Comment on agent fees
I originally came into the branch and spoke to Morgan directly. He was really helpful, he took all my requirements and identified the best matches. Morgan took time to spend with me, he was not rushed and I felt very comfortable and relaxed as he was very accommodating. Morgan took me to see various viewings and was always so friendly, he seemed to really care and exceeded my expectations giving me advice about what property would suit me. I was quite impressed by this and noted again how helpful he was. I would definitely recommend Morgan for the time he spent with me, listening to my needs, following up with me - not many people do this! Also, Morgan acted more like a friend that an estate agent which I noted several times for when you are viewing a property on your own, it is so important to have someone to bounce your thoughts off! Thank you Morgan - fantastic service provided!!
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I found Alex from Sterling Ackroyd very professional, helpful, and ......”

Share on :
Dec 01,2015
Minithumbup
By: 'JG'
Dec 01,2015
0 people found
this helpful
I found Alex from Sterling Ackroyd very professional, helpful, and responsive. Whilst Alex's priority initially was getting the best price for his client, I found Alex understood my needs and budget and following acceptance of my offer he was hugely instrumental in closing the sale ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I found everyone at regents, polite friendly and efficient. They ......”

Share on :
Dec 01,2015
Minithumbup
By: 'A'
Dec 01,2015
0 people found
this helpful
I found everyone at regents, polite friendly and efficient. They called back when requested and answered all questions I had. A good experience...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“My first contact was Jenna. She was so easy to ......”

Share on :
Dec 01,2015
Minithumbup
By: 'Dobrina'
Dec 01,2015
0 people found
this helpful
My first contact was Jenna. She was so easy to talk to and such a pleasure to deal with. As Jenna was taking an annual leave after our initial meeting, my point of contact in her absence was Taylor ( collegue from Sunbury brunch). I can ...
read full review
Comment on agent fees
Very happy with all agreed
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent person and very professional. The way he approached us ......”

Share on :
Nov 30,2015
Minithumbup
By: 'Mohammad'
Nov 30,2015
0 people found
this helpful
Excellent person and very professional. The way he approached us during all the time of references that was amazing. Really appreciate that....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Robert was very helpful. We stumbled into Townends on the ......”

Share on :
Nov 30,2015
Minithumbup
By: 'Jay'
Nov 30,2015
0 people found
this helpful
Robert was very helpful. We stumbled into Townends on the off chance that they may have something on the books that met our requirements whilst waiting for an agent from another firm to show us a different property. Robert has a very relaxed approach to ...
read full review
Comment on agent fees
A little high compared to their competitors.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Townends staff are very polite with great customer services, definitely ......”

Share on :
Nov 30,2015
Minithumbup
By: 'Adeel'
Nov 30,2015
1 people found
this helpful
Townends staff are very polite with great customer services, definitely recommend everyone All of them courteous and helpful & are always willing to help in anyway they can....
read full review
Comment on agent fees
Administration fees is little too high
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I am a landlord and Joanna has just rented out ......”

Share on :
Nov 30,2015
Minithumbup
By: 'Lynn'
Nov 30,2015
0 people found
this helpful
I am a landlord and Joanna has just rented out my house to new tenants. I do not live near the property and there were a few snags at the property due to the previous tenants (checked out by another agent). I could not get ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We recently shifted into a rented property through Townends in ......”

Share on :
Nov 30,2015
Minithumbup
By: 'Tushar'
Nov 30,2015
1 people found
this helpful
We recently shifted into a rented property through Townends in Croydon. Initially we interacted with Bijal Patel and later we dealt with Diane Armstrong. We found the branch staff very helpful. I dealt with other letting agents and I feel Townends are very professional and ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Found the service of Townends very professional throughout without being ......”

Share on :
Nov 30,2015
Minithumbup
By: 'GB'
Nov 30,2015
0 people found
this helpful
Found the service of Townends very professional throughout without being over bureaucratic (as I have experienced elsewhere). Chad was very helpful, managing all parties very effectively, especially leading up to exchange time....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We've just bought a property through the Egham branch, and ......”

Share on :
Nov 28,2015
Minithumbup
By: 'Chris'
Nov 28,2015
4 people found
this helpful
We've just bought a property through the Egham branch, and I have to say that the two guys we dealt with were absolutely professional, friendly and helpful. Every call was picked up promptly, and every question answered properly. Louis and Ollie are wonderful. The house ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Rob has been a pleasure to deal with over the 6 ......”

Share on :
Nov 28,2015
Minithumbup
By: 'Jennifer'
Nov 28,2015
0 people found
this helpful
Rob has been a pleasure to deal with over the 6 month period it took to get my property. From the first viewing he has always been extremely professional and helpful with any questions I may have had, even if thy were tedious (I am a ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We asked 3 estate agents to give us quotes for selling ......”

Share on :
Nov 28,2015
Minithumbup
By: 'S.'
Nov 28,2015
0 people found
this helpful
We asked 3 estate agents to give us quotes for selling my Mothers property on her behalf and whilst Townends were not the cheapest they were the ones who wanted the business the most and the first ones to call back to get our decision. They ...
read full review
Comment on agent fees
Although the fees were higher than other agents the sale of the house was so quick I couldn't complain
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Alex was fantastic. Being a first time buyer I had ......”

Share on :
Nov 28,2015
Minithumbup
By: 'Mimi'
Nov 28,2015
0 people found
this helpful
Alex was fantastic. Being a first time buyer I had a lot of questions and he held my hand through the process. He was very responsive and always responded quickly whenever I called or email. He made me feel like he wasn't just on the ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have been a registered Landord with Townends for over ......”

Share on :
Nov 28,2015
Minithumbup
By: 'E'
Nov 28,2015
0 people found
this helpful
I have been a registered Landord with Townends for over four years now. They have consistently proved to be very professional, efficient and honest to work with and always found me great tenants. I would be very happy to recommend them as an agent to ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have had good service from Diane Armstrong at the ......”

Share on :
Nov 27,2015
Minithumbup
By: 'Jean'
Nov 27,2015
1 people found
this helpful
I have had good service from Diane Armstrong at the Croydon Office. She is always prompt in returning my calls/emails and sorting out problems which arise re my flat. She is unfailing cheerful and helpful....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Amazing customer service. Both Katie and Rebecca understood exactly what ......”

Share on :
Nov 27,2015
Minithumbup
By: 'Monica'
Nov 27,2015
0 people found
this helpful
Amazing customer service. Both Katie and Rebecca understood exactly what were my needs and provided targeted options in an extremely efficient and professional way....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“They succeeded in getting a lot of people through the ......”

Share on :
Nov 27,2015
Minithumbup
By: 'David'
Nov 27,2015
4 people found
this helpful
They succeeded in getting a lot of people through the door and helped us sell the home quickly and at the asking price. They were generally very prompt with correspondence....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“This is the worst experience I have ever had from ......”

Share on :
Nov 27,2015
Minithumbdown
By: 'Chrissy'
Nov 27,2015
2 people found
this helpful
This is the worst experience I have ever had from a viewing. The estate agent turned up twenty minutes late, I was shown to a shed at the end of a garden littered with rubbish. Inside the property, there were light fittings missing, with exposed ...
read full review
Attachments

Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

Awards won by Stirling Ackroyd

Regional Awards won by Stirling Ackroyd

Individual Branch Awards



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn