Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“We didn't intend to use an agent to let the ......”

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Dec 15,2015
Minithumbup
By: 'Cynthia'
Dec 15,2015
0 people found
this helpful
We didn't intend to use an agent to let the flat as we had had such bad service from our previous letting agent but we were impressed by Regents attitude and thought we would give them a try. So far we have had excellent service ...
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Comment on agent fees
Compared very well with other local agents.
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“Excellent speed in finding new tenants. Always deal with paperwork ......”

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Dec 14,2015
Minithumbup
By: 'John'
Dec 14,2015
2 people found
this helpful
Excellent speed in finding new tenants. Always deal with paperwork and administration very efficiently and great personal service from the Guildford branch....
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“Ricky is an absolute star and professional and personable through ......”

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Dec 14,2015
Minithumbup
By: 'Tina'
Dec 14,2015
0 people found
this helpful
Ricky is an absolute star and professional and personable through and through. he is a credit to the agency and goes above and beyond the call of duty to make things run as smoothly as possible. i highly recommend Townends and in particular Ricky...
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“I have used Townsend twice now to find tenants and ......”

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Dec 14,2015
Minithumbup
By: 'KP'
Dec 14,2015
2 people found
this helpful
I have used Townsend twice now to find tenants and manage my property. The tenants have been professional people with good incomes and so far have caused no problems. On several occasions I have had to get some small maintenance problems corrected and Townsend have ...
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Comment on agent fees
No agencies fees are cheap and you get what you pay for. I pay 15% monthly fee and for that I get peace of mind and a good professional service that so far has been very good. As I have said before I do not want the hassle of dealing direct with the tenants who believe that you are constantly at their bec and call. I live 40 miles away from my rented property so a local estate agency to manage my property works for me.
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“James was very efficient and effective throughout our search and ......”

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Dec 14,2015
Minithumbup
By: 'Edward'
Dec 14,2015
0 people found
this helpful
James was very efficient and effective throughout our search and move. He arranged viewings for the same day as our initial enquiry, up to 5 days quicker than other agents in the area! Most importantly he listened to what we wanted from our search, this coupled ...
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“the viewing went well! We had mentioned that we really ......”

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Dec 14,2015
Minithumbdown
By: 'Disappointed'
Dec 14,2015
0 people found
this helpful
the viewing went well! We had mentioned that we really liked the place and if needed would be prepared to Pay a little more than asking price to sway in our direction... As far as I am aware this wasn't upped slightly it went up ...
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What agent could do to change your mind?
Better Communication Faster response to maintenance issues Better comminication with the landlords
Attached Filesnbsp;
Comment on agent fees
We paid over ‚£4000 deducting 1750 for deposit and 900 for the reduce in rent per month leave over 1500 approximately of letting fee's for 2 people
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“I have had a positive experience working with this agency ......”

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Dec 14,2015
Minithumbup
By: 'Hulya'
Dec 14,2015
0 people found
this helpful
I have had a positive experience working with this agency - they continue to demonstrate good customer service, proactive approach, ability to follow through outstanding actions and good mannerism. I would work with this team again....
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“I received from Chris and Katleen a good support, I ......”

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Dec 14,2015
Minithumbup
By: 'Stefano'
Dec 14,2015
6 people found
this helpful
I received from Chris and Katleen a good support, I can say that they are available and kind to solve the problem that I met during the first phase of the rent....
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“Jessica provided an excellent service from first enquiry to our ......”

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Dec 12,2015
Minithumbup
By: 'New'
Dec 12,2015
0 people found
this helpful
Jessica provided an excellent service from first enquiry to our current position with tenants in place. As first time landlords we had lots of queries and felt all these were responded too efficiently. Charges were clear and competitive. We would recommend Regents in this capacity...
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Comment on agent fees
Competitive and clear
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“Townends were very helpful and professional. All my concerns and ......”

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Dec 12,2015
Minithumbup
By: 'Kash'
Dec 12,2015
0 people found
this helpful
Townends were very helpful and professional. All my concerns and queries were answered as the sale progressed. The value for money is very good with Townends and I would highly recommend them....
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Comment on agent fees
Very good price.
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“The whole process of finding a new tenant was completely ......”

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Dec 12,2015
Minithumbup
By: 'Catherine'
Dec 12,2015
2 people found
this helpful
The whole process of finding a new tenant was completely seamless. I really like Chris' positive and can-do attitude. Every query I had was answered very promptly by email or referred to the correct department straight away. I've been extremely impressed with the service I've ...
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“Townends team is very proactive. Their communication is good. Returning ......”

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Dec 11,2015
Minithumbup
By: 'Eka'
Dec 11,2015
2 people found
this helpful
Townends team is very proactive. Their communication is good. Returning calls timely. Giving advise. Following up on queries. Closing deals. Overall I have been their customer or 4 hours, returning every year to the same team. Very happy client....
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“Great service, it was a lengthy process however they kept ......”

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Dec 11,2015
Minithumbup
By: 'Helen'
Dec 11,2015
0 people found
this helpful
Great service, it was a lengthy process however they kept me up to date as much as possible. Will definitely use them when we sell Best estate in twickenham by far...
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“We were extremely grateful for the professional and supportive service ......”

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Dec 10,2015
Minithumbup
By: 'Katherine'
Dec 10,2015
0 people found
this helpful
We were extremely grateful for the professional and supportive service Stirling Ackroyd provided to enable us to sell our flat. We felt that all the staff at the Chatsworth Road, Hackney Branch were very accommodating and approachable in supporting us through the whole process. I ...
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Comment on agent fees
We felt we got value for money.
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“I reached Townends on urgent basis as a rogue tenant ......”

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Dec 10,2015
Minithumbup
By: 'Eduardo'
Dec 10,2015
0 people found
this helpful
I reached Townends on urgent basis as a rogue tenant frustrated my moving to a property I had let agreed and waited for 2 months with another agent. Explained my situation to Katie who on short notice (less than 24 hours) managed to squeeze a viewing of ...
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Comment on agent fees
Usual prices for London. Can't complain.
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“James was very professional and quick to respond to queries. ......”

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Dec 10,2015
Minithumbup
By: 'G'
Dec 10,2015
0 people found
this helpful
James was very professional and quick to respond to queries. He gave an overall very good impression about Townends and the company's values. I would definitely recommend this estate agency....
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“A very smooth and painful process. Dan was polite, professional ......”

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Dec 10,2015
Minithumbup
By: 'Jules'
Dec 10,2015
0 people found
this helpful
A very smooth and painful process. Dan was polite, professional and knowledgable throughout the whole process. We have dealt with afew estate agents over the years and Townends are definitely the most helpful and friendly ones out there....
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“Ryan was really helpful and friendly when helping us find ......”

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Dec 09,2015
Minithumbup
By: 'Natalie'
Dec 09,2015
0 people found
this helpful
Ryan was really helpful and friendly when helping us find a property. Once we had decided on one he went the extra mile to help us secure the property and now we have a lovely stress free flat! Very happy with Townends and our agent....
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“I recently revisited with townends estate agents looking for a ......”

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Dec 09,2015
Minithumbup
By: 'Romas.staniulis'
Dec 09,2015
0 people found
this helpful
I recently revisited with townends estate agents looking for a property to buy. I must say they are by far the stand out agent in the area I really felt that Erika cared about what I was looking for and she really took the time ...
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“Spot on first class service all the way honest valuation .......”

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Dec 09,2015
Minithumbup
By: 'Becky'
Dec 09,2015
0 people found
this helpful
Spot on first class service all the way honest valuation .no hassle phone calls decent price for service .most importantly got plenty of bodies threw the door.hence quick sale...
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“I would like to share my perfect experience that Townends ......”

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Dec 09,2015
Minithumbup
By: 'Tihomir'
Dec 09,2015
0 people found
this helpful
I would like to share my perfect experience that Townends and personally Mr. Sam Miles provided me with. At the time I signed the contract with Townends Sam promised me to find a tenant within a week. I was so impress and I could not ...
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“We have been with Townends since April 2009.Diane and Katrina ......”

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Dec 09,2015
Minithumbup
By: 'Thillaivasan'
Dec 09,2015
0 people found
this helpful
We have been with Townends since April 2009.Diane and Katrina at Croydon branch were responsible for all the letting arrangements in connection with the property for past several years.They are always courteous and efficient and as experts in this field,the outcome at the ...
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Comment on agent fees
satisfactory
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“Hamilton Chess understood our housing requirements immediately. Both agents we ......”

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Dec 08,2015
Minithumbup
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Rav Singh
By: 'peterlowe'
Dec 08,2015
0 people found
this helpful
Hamilton Chess understood our housing requirements immediately. Both agents we dealt with were very friendly and helpful thoughout the process of buying our first property. We would definitely use Hamilton Chess again....
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“I was initially looking through many different agents for a ......”

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Dec 07,2015
Minithumbup
By: 'Marco'
Dec 07,2015
0 people found
this helpful
I was initially looking through many different agents for a flat to rent, but when me and my partner met Sam we felt he was the guy we wanted to find a flat with. He was very professional and really seemed to care about our ...
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“I visited Townends Sunbury to look for a property to ......”

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Dec 07,2015
Minithumbup
By: 'Liza'
Dec 07,2015
0 people found
this helpful
I visited Townends Sunbury to look for a property to rent in the local area, Taylor was my first point of contact and he was absolutely lovely, very friendly and very helpful in my search. Unfortunately there was nothing on the market which suited my ...
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“I contacted Hamilton Chess when I wanted to find a ......”

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Dec 07,2015
Minithumbup
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Serena
By: 'Kevin'
Dec 07,2015
0 people found
this helpful
I contacted Hamilton Chess when I wanted to find a new private tenant for my rental property, I found them to be thorough, professional and courteous, within several days of the property going to market we had an offer of the full rental price from ...
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Comment on agent fees
I was offered a very competitive rate and am completely happy with the fees I pay Hamilton Chess.
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“Dannielle really helped us secure our flat as we were ......”

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Dec 07,2015
Minithumbup
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Dannielle
By: 'Sarah'
Dec 07,2015
0 people found
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Dannielle really helped us secure our flat as we were going up against a lot of other people! I was incredible happy with the service, she was friendly and professional throughout....
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Comment on agent fees
The agents fee's are pretty standard and are the same as other agents I have used so I was happy with these.
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“Millie was friendly and very helpful from the first phone ......”

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Dec 07,2015
Minithumbup
By: 'Mrs'
Dec 07,2015
3 people found
this helpful
Millie was friendly and very helpful from the first phone call to the conclusion of the purchase. She responded to any calls or emails immediately, and did everything she could to keep the conveyancing process running smoothly between the solicitors....
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“Agent (Sam) was very attentive and receptive to our requirements. ......”

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Dec 07,2015
Minithumbup
By: 'Mazen'
Dec 07,2015
0 people found
this helpful
Agent (Sam) was very attentive and receptive to our requirements. We saw properties with several other agents/companies and Sam was actually the only one that kept showing us properties that corresponded to what we were looking for. All of them were quality viewings and ...
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“Taylor provided a highly personalised and responsive service. In addition ......”

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Dec 05,2015
Minithumbup
By: 'David'
Dec 05,2015
0 people found
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Taylor provided a highly personalised and responsive service. In addition I felt he was giving it his best shot, working hard to promote the property and keeping me informed in an open and timely way....good work !...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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