Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
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Latest Properties

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Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“Largely a very good and swift experience overall. Dannielle was ......”

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Dec 23,2015
Minithumbup
Staff profile picture
Dannielle
By: 'MojoJojo'
Dec 23,2015
0 people found
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Largely a very good and swift experience overall. Dannielle was quick to respond to questions or concerns, and did a good job of figuring out what might be relevant to us....
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“I found regents to be very professional and informative in ......”

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Dec 23,2015
Minithumbup
By: 'tom'
Dec 23,2015
0 people found
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I found regents to be very professional and informative in their attitude towards finding a suitable property for me. Jessica has been friendly, helpful and polite....
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“Jessica was very professional from the beginning to the end ......”

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Dec 23,2015
Minithumbup
By: 'Simon'
Dec 23,2015
0 people found
this helpful
Jessica was very professional from the beginning to the end of our search. When toing and froing between her and the landlord when trying to finalise details she was always very timely in forwarding responses etc. Any questions or queries we had were promptly responded ...
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“James provided an excellent service, with prompt updates that ensured ......”

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Dec 23,2015
Minithumbup
By: 'Chris'
Dec 23,2015
0 people found
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James provided an excellent service, with prompt updates that ensured we were fully informed through the process. It ensured a seamless transition to our new property....
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“I recently moved into my flat through Townends in Guildford ......”

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Dec 22,2015
Minithumbup
By: 'James'
Dec 22,2015
3 people found
this helpful
I recently moved into my flat through Townends in Guildford and we found it the most pleasant experience to possibly have moving home. They were the only estate agents to take the time and ask us what we needed in a home and made us ...
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By: Chris
Dec 22, 2015
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Thank you for your glowing review James and pleased you were happy with the service delivered by my team and I. Feel free to get in touch if you have any questions or queries. ...

“dont believe this branch could be 21 out of 21! Claire was ......”

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Dec 22,2015
Minithumbup
By: 'no'
Dec 22,2015
1 people found
this helpful
dont believe this branch could be 21 out of 21! Claire was most helpful and patient at each stage of viewing process. Mark fielede a couple phone calls and ensured continuity but all credit to Claire. would def recommend. and without better knowledge would expect o use ...
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“Enduring impression of Toby - this guy has "people skills" ......”

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Dec 21,2015
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By: 'R'
Dec 21,2015
0 people found
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Enduring impression of Toby - this guy has "people skills" and just love his visible and genuine enthusiasm. Stacey is the reason I moved to Regents if I stay it will be because of her professional approach....
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What agent could do to change your mind?
Regents policy and procedures in flexible.
Attached Filesnbsp;
Comment on agent fees
Not really competitive.
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“I was extremely pleased with the way Regents handled the ......”

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Dec 21,2015
Minithumbup
By: 'Andrew'
Dec 21,2015
0 people found
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I was extremely pleased with the way Regents handled the sale of my property. They were very professional at all times and I never felt pushed into a corner. I was given honest advise and left to decide on my own accord. I was also ...
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“Very positive experience, everyone from Townends was very helpful and ......”

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Dec 21,2015
Minithumbup
By: 'Buyer'
Dec 21,2015
0 people found
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Very positive experience, everyone from Townends was very helpful and efficient. Would not hesitate to recommend them or use them again myself....
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“I would highly recommend Hamilton Chess as agents in Windsor, ......”

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Dec 21,2015
Minithumbup
By: 'Anna'
Dec 21,2015
0 people found
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I would highly recommend Hamilton Chess as agents in Windsor, they were very knowledgable about the area and responded to our initial enquiries very promptly. Toby Parkinson in particular went above and beyond in helping us secure a local builder when remedial work was required ...
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“Very friendly and pro active service from staff, unlike some ......”

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Dec 21,2015
Minithumbup
By: 'David'
Dec 21,2015
3 people found
this helpful
Very friendly and pro active service from staff, unlike some agents and found me a property that suited me without me having to constantly remind them...
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By: Guy Hodge
Dec 23, 2015
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Thank you Mr Treble. Very kind of you to leave the feedback. I hope we can help you again in the future. Kind regards, Guy Hodge. Local Director [email protected] ...

“After a long and disappointing few months searching for a ......”

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Dec 21,2015
Minithumbup
By: 'Karyn'
Dec 21,2015
0 people found
this helpful
After a long and disappointing few months searching for a decent flat to rent to no avail, it was a relief to liaise with Josh at Townends Southfields. He was prompt and professional with viewings, extremely helpful with our paperwork and, more than anything, honest ...
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“We welcomed new tenants to our property today and have ......”

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Dec 21,2015
Minithumbup
By: 'Andrew'
Dec 21,2015
0 people found
this helpful
We welcomed new tenants to our property today and have been delighted with how Becky at Townends has supported us through our first rental process. Becky and her colleagues at the Twickenham branch been friendly and professional from the start, really understanding our needs and ...
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“I have enjoyed dealing with Jessica. From start to finish ......”

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Dec 21,2015
Minithumbup
By: 'AMS'
Dec 21,2015
0 people found
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I have enjoyed dealing with Jessica. From start to finish her approach has been professional and I would definitely recommend Regents to prospective landlords....
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“Alex and his team provided us with an excellent service. ......”

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Dec 18,2015
Minithumbup
By: 'Nick'
Dec 18,2015
0 people found
this helpful
Alex and his team provided us with an excellent service. Helping the sale progress to a successful ending. We were kept in the loop with all aspects of the transaction....
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“Very good, Courteous, Helpful. Great. Would recommend Townends Guildford to ......”

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Dec 18,2015
Minithumbup
By: 'c'
Dec 18,2015
1 people found
this helpful
Very good, Courteous, Helpful. Great. Would recommend Townends Guildford to anyone. Sold within 6 weeks. I had such an easy time of going through the process...
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Comment on agent fees
Great
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By: Guy Hodge
Dec 23, 2015
View all comments (1)
Thank you very much indeed for the positive feedback. I know that there were some last minute challenges but am extremely grateful for your patience and courtesy. Have a great Christmas Mrs C. Kind regards, Guy Hodge Local Director [email protected] ...

“Once I had submitted my inquiry via the website, within 15 ......”

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Dec 18,2015
Minithumbup
By: 'roobs710'
Dec 18,2015
0 people found
this helpful
Once I had submitted my inquiry via the website, within 15 minutes Michael called me to discuss it. He then gave me a number of available times to view the property, and agreed to meet us there at 9am the following day. On the day, he ...
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“I had 3 estate different agents around to value my house, ......”

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Dec 17,2015
Minithumbup
By: 'Seller'
Dec 17,2015
0 people found
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I had 3 estate different agents around to value my house, asked similar questions and the responses I got from Victor was the reason I chose Townends (& the reviews on this site). I only had to chase him on one issue but outside that, if he ...
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“I am happy to report that after selling my first ......”

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Dec 17,2015
Minithumbup
By: 'Juliet'
Dec 17,2015
0 people found
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I am happy to report that after selling my first house due to downsizing, the whole team at Townsends worked tremendously hard to help me secure the house of my dreams as a Buyer. Each Member of Staff from Nigel, Darren and Sukeena took into ...
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“Very professional. . Both gave me a great service and follow ......”

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Dec 17,2015
Minithumbup
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Sukina
By: 'simone'
Dec 17,2015
0 people found
this helpful
Very professional. . Both gave me a great service and follow ups Would definitely recommend people to use them. Credit to the Townsends team. Trusted the information they gave which turned out to be absolutely accurate. . They know their business well and deserve to be recognised!!!!...
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“Townends have been brilliant - sukina, al and victor in ......”

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Dec 17,2015
Minithumbup
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Sukina
By: 'Anna'
Dec 17,2015
0 people found
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Townends have been brilliant - sukina, al and victor in particular are great to work with. They are dedicated, knowledgable and honest, and this really marks them out from other agents!!...
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“I have been a landlord client of Townends for a ......”

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Dec 17,2015
Minithumbup
By: 'Landlord'
Dec 17,2015
1 people found
this helpful
I have been a landlord client of Townends for a number of years. I appreciated the prompt proposal from Rebecca for an appropriate calibre of tenant for a long term letting when the property became vacant. The rent level attained was above initial expectations. The ...
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“The agent showed me the property and explained extra work ......”

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Dec 16,2015
Minithumbup
By: 'Anna'
Dec 16,2015
0 people found
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The agent showed me the property and explained extra work that needed to be done. She understood my situation and was extremely supportive and patient. Responded to all queries very quickly even outside her working hours....
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“Chris and the staff were helpful and efficient, as I ......”

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Dec 16,2015
Minithumbup
By: 'Philomena'
Dec 16,2015
3 people found
this helpful
Chris and the staff were helpful and efficient, as I live a long way from the property they also helped with getting keys cut and organising access for repair work....
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“Both the agents I have named put themselves out to ......”

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Dec 16,2015
Minithumbup
By: 'Mrs'
Dec 16,2015
3 people found
this helpful
Both the agents I have named put themselves out to help me when I had problems that needed resolving. As they had nothing to gain by going the extra mile I would not hesitate to recommend them....
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“In more than two years dealing with Diane I have ......”

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Dec 16,2015
Minithumbup
By: 'Frank'
Dec 16,2015
0 people found
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In more than two years dealing with Diane I have always received a professional, friendly and very knowledgeable approach from her. Diane always demonstrates a high level of customer care during our discussions and I appreciate that very much....
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“The service I have received from the guys at the ......”

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Dec 16,2015
Minithumbup
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Sukina
By: 'Stephanie'
Dec 16,2015
0 people found
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The service I have received from the guys at the Thornton Heath branch has been amazing. They are always there to help and answer any questions I have. They have been patient and also very honest. They didn't just tell me what I wanted to ...
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“Stirling Ackroyd were excellent throughout in the recent sale of ......”

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Dec 15,2015
Minithumbup
By: 'Hugh'
Dec 15,2015
0 people found
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Stirling Ackroyd were excellent throughout in the recent sale of my former property. Marketing materials and photos in particular, were of a high standard, and clearly better in my view than the photos than when I purchased the flat a few years ago. The listing ...
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“David and Richard work very well together. They work extremely ......”

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Dec 15,2015
Minithumbup
By: 'Sue'
Dec 15,2015
0 people found
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David and Richard work very well together. They work extremely hard and always make time to help me where necessary. They work beyond their duties. I would highly recommend them....
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“Paul Smith gave me an honest appreciation of the house ......”

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Dec 15,2015
Minithumbup
By: 'Alex'
Dec 15,2015
0 people found
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Paul Smith gave me an honest appreciation of the house value and current state of the market-something that the two other agencies who were tendering for my business failed to grasp. Alex Stone handled all the sale negotiations/queries and usual sticking points that all ...
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Comment on agent fees
I found the fees charged by Townends to be very fair and value for money
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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