Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“Excellent all round - very personable. great ......”

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Oct 20,2020
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By: 'Josh'
Oct 20,2020
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Excellent all round - very personable. great service provided and am confident as a new tenant that it will continue....
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“Great experience, no complaints.Always very......”

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Oct 20,2020
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By: 'Matthew'
Oct 20,2020
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Great experience, no complaints. Always very responsive and kept us in the loop throughout the process. Great to have a South African welcome you to your new home....
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“I’ve been renting with Red Bear for the last ......”

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Oct 19,2020
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By: 'Anton'
Oct 19,2020
0 people found
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I’ve been renting with Red Bear for the last 18 months. I haven’t had a single issue whatsoever. All repairs were easy to lodge/request. I’ve also had to extend my contract on a very short notice due to the COVID lockdown and ...
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“Lia has been fantastic, with quick response t......”

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Oct 19,2020
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By: 'Tom'
Oct 19,2020
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Lia has been fantastic, with quick response time and an always friendly manner it has been an absolute pleasure to work with her...
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“Red Bear was helpful and accommodating when I......”

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Oct 19,2020
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By: 'Lauren'
Oct 19,2020
0 people found
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Red Bear was helpful and accommodating when I was trying to move to London in the midst of the pandemic. Working within the confines of the situation, Lia was fast to respond and moved quickly to help me secure my place. All my interactions with ...
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“Very competent and helpful. Quick reaction time....”

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Oct 17,2020
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By: 'Grace'
Oct 17,2020
0 people found
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Overall we had a very good experience. Lia is competent and very helpful in all matters. Her reaction time is quick and she can be reached on various channels, which makes the whole experience very uncomplicated, especially in today's times and especially when moving in ...
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“I personally think Lia Kitsopoulos is a great......”

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Oct 17,2020
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By: 'Elizabeth'
Oct 17,2020
0 people found
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I personally think Lia Kitsopoulos is a great Property Consultant. She is hard working and caring. She would assist you with any questions and is always ready to answer or help, even out of the scheduled working hours. She is really friendly, understanding and truthful ...
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“Thanks Lia, you are a star!!!!...”

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Oct 17,2020
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By: 'Sophie'
Oct 17,2020
0 people found
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Great experience - Lia was always professional and very responsive when securing my apartment. Nothing was too much, always available on the phone and went above and beyond even when I moved in!!...
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“Great experience...”

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Oct 17,2020
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By: 'Joseph'
Oct 17,2020
0 people found
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Just moved into a new flat and couldn’t be happier with the experience! Both Ben & Adriana we’re extremely helpful along the way. Thanks both!...
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“Best agent we have ever worked with...”

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Oct 17,2020
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By: 'Etienne'
Oct 17,2020
0 people found
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From day one, Lia Kitsopoulos at Red Bear have been amazing. Really straight forward and honest approach which is really rare with estate agents. Having been burnt in the past with other agencies , with Lia we knew exactly what to expect and she took the ...
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“I can't thank Lia enough for all the effort p......”

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Oct 16,2020
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By: 'Kayleigh'
Oct 16,2020
0 people found
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I can't thank Lia enough for all the effort put in to showing me around flats when I was looking to make the move from flat share to a 1 bed. She was always personable and professional in her approach and the countless hours searching with ...
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“Painless from start to finish...”

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Oct 16,2020
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By: 'Jordan'
Oct 16,2020
0 people found
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We recently moved into our new flat at the end of September and with the current Covid climate, this was bound to be a stressful situation. Lia provided us with information about the property we moved into whenever we asked, she was very helpful and ...
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“I haven’t rented for many years and Lia looke......”

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Oct 16,2020
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By: 'Polly'
Oct 16,2020
0 people found
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I haven’t rented for many years and Lia looked after me every step of the way. She makes enormous effort, more than the average letting agency — more like a concierge service!...
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“Lia is a exceptional on the details. Even aft......”

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Oct 16,2020
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By: 'Paulo'
Oct 16,2020
0 people found
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Lia is a exceptional on the details. Even after longs months, when we call, she remembers the person name and where we are, that make much more easy to put forward our needs. I can believe that simple things matter in a business relationship and ...
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“My experience with Red Bear was super positiv......”

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Oct 16,2020
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By: 'Silvia'
Oct 16,2020
0 people found
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My experience with Red Bear was super positive especially thanks to the agent who managed my process - Lia was on top of everything: punctual and personable, she went out of her way to accomodate my super tight timing and she made the process seem ...
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“Great job...”

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Oct 16,2020
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By: 'Andrea'
Oct 16,2020
0 people found
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Lia did a great job showing me around and keeping a friendly and helpful attitude all along the process. She also helped me with my tight schedule, including taking calls out of hours. Thank you very much....
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“I've rented properties across London for many years - Red ......”

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Oct 16,2020
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By: 'Jack'
Oct 16,2020
1 people found
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I've rented properties across London for many years - Red Bear Management is the worst I've come across. Terrible communication to the point of being ignored for weeks on end, rude senior management and haphazard maintenance that will even leave you without a working toilet ...
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“Overall we had a good experience with this ag......”

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Oct 15,2020
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By: 'Pedro'
Oct 15,2020
0 people found
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Overall we had a good experience with this agency. Lia was helpful, friendly and knowledgable. We would highly recommend to others....
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“I have been working with them for 2 years and......”

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Oct 15,2020
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By: 'Sila'
Oct 15,2020
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I have been working with them for 2 years and I am very happy to rent my flat via Red Bear Property. They are a very responsible company and especially Ms Lia Kitsopoulos is always helpful whenever I need something. Thank you Red Bear Property Management....
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Oct 15,2020
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By: 'Alexandra'
Oct 15,2020
0 people found
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Since the very beginning, Lia has demonstrated a great level of customer care and professionalism. She has gone above and beyond her duties by always making herself available to answer our queries and solve our issues, even when this involved setting up a call at 7...
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“Thanks to Lia and Dean this was the best expe......”

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Oct 15,2020
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By: 'Houari'
Oct 15,2020
0 people found
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Thanks to Lia and Dean this was the best experience with an agency I've ever had in my life. This was perfect end to end everything was made to facilitate my life from the beginning to the end. Thank you very much for your great ...
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“Lia was great. Walked us through our property......”

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Oct 15,2020
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By: 'Matthew'
Oct 15,2020
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Lia was great. Walked us through our property and really sold the place to us! Very happy with her service!...
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“Lia was the perfect real estate agent.......”

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Oct 15,2020
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By: 'Jaberdine'
Oct 15,2020
0 people found
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Lia was the perfect real estate agent to find my partner and I our first rental property That we would be living in together. Lia was very organised from the get go and had both a professional and friendly approach to her customer service in ...
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“Lia was great to deal with throughout the pro......”

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Oct 15,2020
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By: 'Emily'
Oct 15,2020
0 people found
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Lia was great to deal with throughout the process, she was very efficient and friendly and kept us updated every step of the way...
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“Tenant - excellent service...”

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Oct 15,2020
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By: 'James'
Oct 15,2020
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An excellent service while arranging a tenancy with Lia Kitsopoulos at Red Bear. She responded promptly and thoroughly whenever contacted....
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“Lia has been really helpful and patient with ......”

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Oct 15,2020
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By: 'Jonathan'
Oct 15,2020
0 people found
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Lia has been really helpful and patient with all my questions before renting the property. She is very nice and polite and has been extremely diligent with all my inquiries....
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“She was very helpful and flexible She was ve......”

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Oct 15,2020
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By: 'Aziza'
Oct 15,2020
0 people found
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She was very helpful and flexible She was very hard working in simplify all the steps of the renting,answered all the phone call and reply back all my message...
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“Lia is the best ♥️??We viewed an apartme......”

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Oct 15,2020
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By: 'Alina'
Oct 15,2020
0 people found
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Lia is the best ♥️?? We viewed an apartment in January and really wanted something similar at the higher floor. It was incredible how Lia remembered exactly what we wanted and contacted us 4 months later when it was available and it was perfect. She is so ...
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“Very bad services, delayed with no realistic expectations, very slow ......”

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Sep 29,2020
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By: 'Remus'
Sep 29,2020
0 people found
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Very bad services, delayed with no realistic expectations, very slow and funny requests During this process of trying to get a house to rent I felt like they are important and I, as a customer I am not important at all. In a competitive market ...
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“I have been using Beresford for a number of y......”

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Sep 10,2020
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By: 'Cosmo'
Sep 10,2020
0 people found
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I have been using Beresford for a number of years. They manage my gradually expanding BTL portfolio of 6 properties to date. I am please to say how helpful, friendly and professional they have been in all their dealings with me over the years. Its all ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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