Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“Sam has done a great job, all the way from ......”

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Jan 12,2016
Minithumbup
By: 'wilkinson20011'
Jan 12,2016
1 people found
this helpful
Sam has done a great job, all the way from showing me the flat to liasing as the purchase process has gone through. All dealt with appropriately and quickly....
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n/a
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“From the initial meeting with Sam Miles, to signing the ......”

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Jan 12,2016
Minithumbup
By: 'J'
Jan 12,2016
0 people found
this helpful
From the initial meeting with Sam Miles, to signing the tenancy agreement only a matter of weeks later, the process was an absolute pleasure. Our main dealings were with Josh Everton who was an absolute delight to deal with and very professional and prompt whenever ...
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Comment on agent fees
Very competitive fees. It was the best rate we were offered.
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“Very smooth process throughout with Beresford - helpful and informative ......”

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Jan 12,2016
Minithumbup
By: 'Andy'
Jan 12,2016
1 people found
this helpful
Very smooth process throughout with Beresford - helpful and informative from the outset. Would definitely recommend to any friends looking to buy....
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“Fantastic service from both Matt and Hayley. They took over ......”

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Jan 12,2016
Minithumbup
By: 'Great'
Jan 12,2016
0 people found
this helpful
Fantastic service from both Matt and Hayley. They took over the re-letting and management of my property. I am based in NY so a long distance and a few time-zones away. Great service. Really quick to respond to questions and always helpful....
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Comment on agent fees
Fee structure in the context of what we were doing - we had found our own tenant through friends but wanted the property managed professionally - was fine
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“Diane and her team are thorough, efficient and pleasant to ......”

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Jan 12,2016
Minithumbup
By: 'Nathalie'
Jan 12,2016
1 people found
this helpful
Diane and her team are thorough, efficient and pleasant to deal with. They found me a tenant where others failed and over a quiet Christmas / New Year period. Excellent service. Would definitely recommend....
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Comment on agent fees
V good
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“I have been absolutely delighted with the service from Beresford ......”

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Jan 12,2016
Minithumbup
By: 'Lucie'
Jan 12,2016
1 people found
this helpful
I have been absolutely delighted with the service from Beresford Residential so far. My family and I decided that Sam was probably the nicest estate agent we had ever met (apart from my brother who is also not too bad!). Sam was honest, empathetic, keen ...
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N/A
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“I had a good experience with Beresford after a chance ......”

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Jan 12,2016
Minithumbup
By: 'Marie'
Jan 12,2016
0 people found
this helpful
I had a good experience with Beresford after a chance call with Misty Dowson. The team were very friendly and got stuck into finding me a tenant straight away. In fact it didn't take very long for someone to put an offer in and they ...
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Comment on agent fees
Very Good
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“Very helpful and fast service. All the properties shown in ......”

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Jan 11,2016
Minithumbup
By: 'Elliot'
Jan 11,2016
0 people found
this helpful
Very helpful and fast service. All the properties shown in keeping with the requirement and had a successful let on the first round of viewings....
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“I chose Townends to sell my property based on the ......”

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Jan 11,2016
Minithumbup
By: 'Natalia'
Jan 11,2016
1 people found
this helpful
I chose Townends to sell my property based on the previous reviews and was not disappointed with my choice. Chris valued the property accurately and it was a straight forward deal. When he and Marion marketed the property they found a buyer on the Open ...
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Comment on agent fees
Good comparing to other estate agents fees
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“Met Katie on Saturday and was our first time dealing ......”

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Jan 11,2016
Minithumbup
By: 'John'
Jan 11,2016
1 people found
this helpful
Met Katie on Saturday and was our first time dealing with Townends. Houses were unfortunately not for us but was a good blend of houses to look at. She drove us around to all the places and showed brilliant customer service at all times. Highly ...
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“Danielle was enthusiastic and friendly. She was really helpful giving ......”

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Jan 08,2016
Minithumbup
Staff profile picture
Dannielle
By: 'Sophie'
Jan 08,2016
0 people found
this helpful
Danielle was enthusiastic and friendly. She was really helpful giving us advice and made sure we were completely satisfied with our viewing. My boyfriend and I both agreed that Danielle was one of the top two estate agents we had dealt with in our search. ...
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Comment on agent fees
Standard
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“The estate agent was personable and made us feel like ......”

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Jan 07,2016
Minithumbup
By: 'sandringham'
Jan 07,2016
0 people found
this helpful
The estate agent was personable and made us feel like the house would be a good home. He was also a help in getting us set up to move into the property....
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“Townends were very accommodating and very helpful throughout the buying ......”

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Jan 06,2016
Minithumbup
By: 'Buyer'
Jan 06,2016
0 people found
this helpful
Townends were very accommodating and very helpful throughout the buying process, particularly the agent! Not sure what happened with the person who was supposed to look after us after the sale, we only ever dealt with the original agent. Which suited us! A good all ...
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N/a
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“Agent was excellent throughout. Made proceed excellent easy and fast. 10/10. ......”

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Jan 05,2016
Minithumbup
By: 'Benji'
Jan 05,2016
0 people found
this helpful
Agent was excellent throughout. Made proceed excellent easy and fast. 10/10. Put up with me being very impatient also and made dealing with vendor hassle free....
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“George was always available when we had questions on the ......”

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Jan 05,2016
Minithumbup
By: 'Matthew'
Jan 05,2016
3 people found
this helpful
George was always available when we had questions on the property and the whole process was handled swiftly which made the move much easier. All our questions have been answered right away and we have always been able to contact the Guildford branch easily which ...
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“I have had a very positive experience with Townends, Egham ......”

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Jan 05,2016
Minithumbup
By: 'Martine'
Jan 05,2016
2 people found
this helpful
I have had a very positive experience with Townends, Egham branch and would highly recommend. From the moment Louis Devins came through the door, full of confidence and enthusiasm, I knew it had to be Townends I used to sell my property. He recommended an ...
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Comment on agent fees
Good
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“From the viewing of the property to completion Feroza and ......”

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Jan 05,2016
Minithumbup
By: 'Bianca'
Jan 05,2016
0 people found
this helpful
From the viewing of the property to completion Feroza and Juliana were very helpful and supportive and helped chase my own solicitors for updates. I would recommend this professional estate agency and must say its the best service I have received from any estate agency. ...
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“From the viewing of the property to completion Feroza and ......”

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Jan 05,2016
Minithumbup
By: 'Bianca'
Jan 05,2016
0 people found
this helpful
From the viewing of the property to completion Feroza and Juliana were very helpful and supportive and helped chase my own solicitors for updates. I would recommend this professional estate agency and must say its the best service I have received from any estate agency. ...
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“I rented my flat with Townends for 15 years and they ......”

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Jan 04,2016
Minithumbup
By: 'Julie'
Jan 04,2016
2 people found
this helpful
I rented my flat with Townends for 15 years and they never let me down. When it was time to sell the flat it made sense to stick with Townends. I have been delighted with the service they have given me. I felt in extremely safe ...
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Comment on agent fees
The Agency fees were fair and competitive.
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“As always, Diane, Katrina and the team found us a ......”

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Dec 31,2015
Minithumbup
By: 'Patricia'
Dec 31,2015
0 people found
this helpful
As always, Diane, Katrina and the team found us a great tenant, and most importantly we didn't have any gaps. The team at Townends are a delight to work with - they always listen to our requirements and they are not pushy like some other ...
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“It has been an utter nightmare dealing with Regents post ......”

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Dec 31,2015
Minithumbdown
By: 'Kay'
Dec 31,2015
0 people found
this helpful
It has been an utter nightmare dealing with Regents post move-in. Prior to that, everything was fine. However, from the moment the move-in fees cleared from my account, the problems began. 1. I was given the wrong move-in date/time. I travelled two hours, packed vehicle ...
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Comment on agent fees
Exorbitant! Not commensurate with level of service of attention to tenant needs AT ALL!
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“During the finding, offer and reference collecting process I found ......”

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Dec 30,2015
Minithumbup
By: 'Dave'
Dec 30,2015
1 people found
this helpful
During the finding, offer and reference collecting process I found the service to be exemplary in the lead up to the holidays working up against a very compressed timeline! The service was professional, curtious and friendly. We were kept informed of progress and received requests ...
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“I would like to thank you to Townends team at ......”

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Dec 29,2015
Minithumbup
By: 'Daniel'
Dec 29,2015
0 people found
this helpful
I would like to thank you to Townends team at Croydon branch a specially to Shelly Baker which look after my sale matter from the beginning to the end. They have sold my house with in 5 days with a very good offer. They have always ...
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“Chris Gann was the third estate agent to come through ......”

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Dec 29,2015
Minithumbup
By: 'Elizabeth'
Dec 29,2015
0 people found
this helpful
Chris Gann was the third estate agent to come through my door. The first two did not inspire me with confidence. Chris was suited, booted, looked the part and acted it too as he listened and asked the right questions. I decided there was only ...
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“Emilio is very hard working and has managed to find ......”

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Dec 24,2015
Minithumbup
By: 'Emilio'
Dec 24,2015
0 people found
this helpful
Emilio is very hard working and has managed to find good tenants for my two rental properties in Virginia Water. He is good at keeping in contact with me and letting me know what's happening in terms of potential candidates and viewings. I find Townends ...
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“Amilcar helped us out in an unfortunate situation whereby our ......”

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Dec 24,2015
Minithumbup
By: 'Garbhan'
Dec 24,2015
1 people found
this helpful
Amilcar helped us out in an unfortunate situation whereby our move in date was moved due to a misunderstanding with the current tenant. Amilcar was very understanding and ultimately resolved the situation to leave all parties satisfied. He was professional, courteous and did everything he ...
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“Robert McPeake found a SUITABLE tenant more quickly than other ......”

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Dec 24,2015
Minithumbup
By: 'Hazel'
Dec 24,2015
0 people found
this helpful
Robert McPeake found a SUITABLE tenant more quickly than other competing local agents at the asking price. He and Ricky seem to work well as a team handing the let between them according to availability. I was able to negotiate competitive terms with Robert. My ...
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Comment on agent fees
Only one agent offered a better rate and several were approximately the same. However as a new landlord I was surprised to find that various extras were added over the agreed rate eg for admin or drawing up the contract which I thought was a major reason for appointing agents......
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“Danielle was lovely, bright and attentive. Showed around a lovely ......”

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Dec 24,2015
Minithumbup
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Dannielle
By: 'Daniel'
Dec 24,2015
0 people found
this helpful
Danielle was lovely, bright and attentive. Showed around a lovely property which we later chose to rent. She was very easy to contact and let me know by text that I could view the property early as she was in the area. This was great ...
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Comment on agent fees
The fees from Beresford were not exceptionally high. Similar to other letting agents.
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“I had a very good experience with Townends, I tend ......”

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Dec 23,2015
Minithumbup
By: 'Ray'
Dec 23,2015
3 people found
this helpful
I had a very good experience with Townends, I tend to be busy and not often available but they have been very helpful. One my tenant left, they managed to find a new one in less than a week and their will be no delayed ...
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“Ricky is been amazing, helped me and my wife find ......”

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Dec 23,2015
Minithumbup
By: 'Luca'
Dec 23,2015
0 people found
this helpful
Ricky is been amazing, helped me and my wife find the perfect place for us. Alway polite (despite all my calls) and tried to find the solution to our problem....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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