Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“Very friendly and helpful. Great knowledge of the local area ......”

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Jan 20,2016
Minithumbup
By: 'harp88'
Jan 20,2016
0 people found
this helpful
Very friendly and helpful. Great knowledge of the local area and enabled us to make an informed decision about the property we finally purchased....
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“I reviewed 6x agents locally and chose Townsend on price ......”

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Jan 20,2016
Minithumbup
By: 'Adam'
Jan 20,2016
0 people found
this helpful
I reviewed 6x agents locally and chose Townsend on price and personality. Being brutally honest It was a little rocky at first, I was concerned for marketing detail and lack of communication. Sebastian took on my concerns and restored confidence. After three weeks of marketing ...
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Comment on agent fees
Willing to negotiate and show commitment in costs
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“I am a landlord who has had experience with several ......”

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Jan 19,2016
Minithumbup
By: 'Tony'
Jan 19,2016
3 people found
this helpful
I am a landlord who has had experience with several other local lettings agent, and will request prospective landlords, relocation cos. and prospective tenants NOT to miss the opportunity of working with Diane Armstrong. Diane is more than an agent, she is passionate in listening ...
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“James and Hayley and Townends generally get a five star ......”

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Jan 19,2016
Minithumbup
By: 'DanChiswick'
Jan 19,2016
0 people found
this helpful
James and Hayley and Townends generally get a five star review from us. I send some positive feedback separate and apart from this review. The process moved swiftly. James understood that we knew the neighbourhood and tuned into exactly what we needed. We struck a ...
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Comment on agent fees
I think the fees were high. However, I have not rented a property in this price band (generally the more you pay in rent, the lower the fees) The net result was that we got a good price overall. The landlord, Towends and the tenant did well
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“Very good, effective letting agency with professional staff and competitive ......”

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Jan 19,2016
Minithumbup
By: 'Josh'
Jan 19,2016
0 people found
this helpful
Very good, effective letting agency with professional staff and competitive fees. Whole process was handled in an effective and highly profesional way. Highly recommended...
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Comment on agent fees
Reasonable and competitive
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“Sam took on board the type of property i was ......”

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Jan 19,2016
Minithumbup
By: 'Mark'
Jan 19,2016
1 people found
this helpful
Sam took on board the type of property i was looking for and didn't waste his/my time showing me sub standard accommodation, i felt he had a lot of enthusiasm for his work and would recommend Townends (and Sam) to others in a similar ...
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Comment on agent fees
Agents fees are pretty much the same across the board so no real choice, i feel it is high for the amount of work undertaken.
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“Sam was very professional and pleasant throughout the process and ......”

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Jan 19,2016
Minithumbup
By: 'David'
Jan 19,2016
1 people found
this helpful
Sam was very professional and pleasant throughout the process and made it as easy and stress free as possible for us. Very happy with Townends and most definitely recommend them to anyone looking for a new home more than any other high street estate agent....
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Comment on agent fees
Happy with all the fees.
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“I would like to recommend Mark and Townends for selling ......”

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Jan 19,2016
Minithumbup
By: 'Richard'
Jan 19,2016
0 people found
this helpful
I would like to recommend Mark and Townends for selling my house achieving exactly what he said I would get, but also going the extra mile to get my sale through as my buyer was a little challenging at times. Thank you again and hope ...
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Comment on agent fees
Excellent value
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By: Mark
Feb 08, 2016
View all comments (1)
Thank you Richard, yes we had are challenges but there in the end. Good luck in the future Mark ...

“* Agreed fees and they got on with the job. What's ......”

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Jan 18,2016
Minithumbup
By: 'Did'
Jan 18,2016
0 people found
this helpful
* Agreed fees and they got on with the job. What's more they beat other agents to get on and let the property. Well done....
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Comment on agent fees
Good fees
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“Erol was extremely helpful in ensuring that our search for ......”

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Jan 18,2016
Minithumbup
By: 'Mike'
Jan 18,2016
0 people found
this helpful
Erol was extremely helpful in ensuring that our search for accommodation went ahead smoothly. Nothing seemed too much trouble and other members of staff were always keen to assist if necessary....
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“I was very happy with the agent, the price for ......”

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Jan 18,2016
Minithumbup
By: 'Tina'
Jan 18,2016
0 people found
this helpful
I was very happy with the agent, the price for the property was good and they worked hard and fast to sell it at a reasonable price. The only comment I would make is that it would have been better and less stressful for me ...
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“James was managed quite well the viewing and was helpful ......”

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Jan 18,2016
Minithumbup
By: 'Federico'
Jan 18,2016
0 people found
this helpful
James was managed quite well the viewing and was helpful whenever I had a question Hayley handled promptly the correction of documents for e-signature...
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“professional fast service with good landlord /tenant communication to achieve ......”

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Jan 18,2016
Minithumbup
By: 'castlefund'
Jan 18,2016
1 people found
this helpful
professional fast service with good landlord /tenant communication to achieve a satisfactory letting for both parties Efficient financial referencing and contract preperation...
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“Stacey Melville Was Amazing, supportive I'm formative and very professional. ......”

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Jan 18,2016
Minithumbup
By: 'Sabra'
Jan 18,2016
0 people found
this helpful
Stacey Melville Was Amazing, supportive I'm formative and very professional. She's approachable and gives great advice. The after service team (Sarah) was great....
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Comment on agent fees
Abut expensive to be honest
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“Prompt, Informative and Capable were the three words I would ......”

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Jan 18,2016
Minithumbup
By: 'Sam'
Jan 18,2016
1 people found
this helpful
Prompt, Informative and Capable were the three words I would use. Sam responded quickly and clearly to my requests, most of which fell outside of standard working hours. Thanks for the help!...
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Comment on agent fees
High - but considering it is Central London, not too bad.
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“Both members of staff have been a delight to deal ......”

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Jan 16,2016
Minithumbup
By: 'Nat'
Jan 16,2016
0 people found
this helpful
Both members of staff have been a delight to deal with. I was struggling to find somewhere to buy and the whole process confused me. Erika was very helpful and was able to explain everything to me. Also they helped me find the cheapest mortgage ...
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“Both Matt and Sam were courteous and informative, and kept ......”

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Jan 16,2016
Minithumbup
By: 'WilliamT'
Jan 16,2016
1 people found
this helpful
Both Matt and Sam were courteous and informative, and kept me up-to-date with all viewings, offers and information regarding the letting of my flat. They have given me faith in Townends as a company and will very likely use them again in the future....
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Comment on agent fees
Matt helped reduce the fees and I found them very competitive.
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“Sonny has been really helpful and proffessional. He listened to ......”

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Jan 15,2016
Minithumbup
By: 'Mr'
Jan 15,2016
1 people found
this helpful
Sonny has been really helpful and proffessional. He listened to what i wanted and found me the perfext property. The team at townends have also been helpful and the move in process was very straight forward....
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“Townends provide a very fast and efficient service. Kept us ......”

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Jan 15,2016
Minithumbup
By: 'Thackray'
Jan 15,2016
0 people found
this helpful
Townends provide a very fast and efficient service. Kept us appraised at all times and would not hesitate to use again....
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“Both Chad and Emma provided excellent customer service, the correct ......”

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Jan 15,2016
Minithumbup
By: 'Glenn'
Jan 15,2016
0 people found
this helpful
Both Chad and Emma provided excellent customer service, the correct balance is always key and they achieved this balance. Response to enquiries and in person contact was always first class....
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“We have just moved into our new home, purchased via ......”

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Jan 15,2016
Minithumbup
By: 'Home'
Jan 15,2016
0 people found
this helpful
We have just moved into our new home, purchased via Townends. The process was traumatic to say the least due to many problems with our buyers but without the hard work of Daniel and the team our move would certainly have fallen through. Always kind, ...
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Comment on agent fees
N/A
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“Townends provided very good service. Tommy was very professional and ......”

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Jan 15,2016
Minithumbup
By: 'Abhi'
Jan 15,2016
0 people found
this helpful
Townends provided very good service. Tommy was very professional and efficient. The first house we chose to look through them and now it's our home. I would highly recommend them....
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Comment on agent fees
Good
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“Fantastic! I have never had such an easy and honest ......”

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Jan 14,2016
Minithumbup
By: 'Aidan'
Jan 14,2016
1 people found
this helpful
Fantastic! I have never had such an easy and honest interaction with realtors in my life. Moving into the country was made easier by the lovely staff of the 91 Acre Lane Beresford Residential office who gave us honest advice and help through every step. With ...
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Comment on agent fees
On par or cheaper than others we contacted...and we contacted a lot! Definitely not an issue.
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“It has been a pleasure dealing with Sam and his ......”

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Jan 14,2016
Minithumbup
By: 'Property'
Jan 14,2016
1 people found
this helpful
It has been a pleasure dealing with Sam and his colleagues at Townends in Chiswick. Sam secured me a suitable tenant quickly, with no fuss and has been professional, personable, efficient, helpful and reliable in all my communication with him. I actually feel that he ...
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Comment on agent fees
I am happy with the fees.
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“Shelley provided good support throughout the process. I would definitely ......”

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Jan 14,2016
Minithumbup
By: 'BRIAN'
Jan 14,2016
0 people found
this helpful
Shelley provided good support throughout the process. I would definitely recommend her again to anyone looking to sell or buy a property....
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“Josh and Sam have both continually and consistently offered an ......”

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Jan 13,2016
Minithumbup
By: 'Katie'
Jan 13,2016
0 people found
this helpful
Josh and Sam have both continually and consistently offered an excellent, efficient and professional service with both the management of our properties and their attention to finding new and appropriate tenants....
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Comment on agent fees
Good fees
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“Both Bijal and Diane have been extremely helpful and efficient ......”

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Jan 13,2016
Minithumbup
By: 'Shareen'
Jan 13,2016
1 people found
this helpful
Both Bijal and Diane have been extremely helpful and efficient in helping my partner and I secure our property to rent. They have been flexible with our requirements and realistic in their expectations of us. Thank you both for your continued attention...
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Comment on agent fees
Good
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“This was a sale that took nearly 7 months to complete ......”

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Jan 13,2016
Minithumbup
By: 'House'
Jan 13,2016
0 people found
this helpful
This was a sale that took nearly 7 months to complete because of problems with chains, most of which were beyond the influence of the Townends staff, although at times their back office monitoring of the overall status of the chain (and feedback to me) could ...
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Comment on agent fees
Agent fees were good based on comparison to other agents, and Townends were open to negotiation when I needed to switch from single to multi agent.
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“This was the first time I dealt with Townends. I ......”

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Jan 13,2016
Minithumbup
By: 'Golnaz'
Jan 13,2016
1 people found
this helpful
This was the first time I dealt with Townends. I was impressed with Diane who provided an exceptional, professional and friendly service. I would highly recommend Diane and her team....
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Comment on agent fees
Good
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“I found Misty's service exceptional. It was a difficult and ......”

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Jan 13,2016
Minithumbup
By: 'KPW'
Jan 13,2016
0 people found
this helpful
I found Misty's service exceptional. It was a difficult and very stressful sale. I felt that Misty was the one constant that could be relied upon throughout....
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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