Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“Both Chad and Emma were very very professional throughout. Although ......”

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Feb 01,2016
Minithumbup
By: 'Sonay'
Feb 01,2016
0 people found
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Both Chad and Emma were very very professional throughout. Although they were hired by sellers and quite clearly put their interests first, we also felt that they were completely honest and honourable in their dealings with us....
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NA
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“I have found Claire to be extremely helpful in answering ......”

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Jan 29,2016
Minithumbup
By: 'DW'
Jan 29,2016
0 people found
this helpful
I have found Claire to be extremely helpful in answering questions regarding the flat that I am buying via Townends. Both on the phone and when calling into the Englefield Green branch she has been able to answer all my queries either directly or by ...
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“Mark has been absolutely brilliant in helping me and my ......”

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Jan 29,2016
Minithumbup
By: 'Sheetal'
Jan 29,2016
1 people found
this helpful
Mark has been absolutely brilliant in helping me and my business partner find a property that meets our requirements. Throughout the purchase process he has been professional, supportive, and helped ensure that we got through to a successful completion. I look forward to working with ...
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By: Mark
Feb 08, 2016
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Thank you Sheetal I am pleased to know that you are happy with this purchase and understand what you are now looking for on the next so will keep my eyes open for you Mark ...

“Shelley and her colleagues exceeded expectations with our sale. They ......”

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Jan 29,2016
Minithumbup
By: 'Corinne'
Jan 29,2016
1 people found
this helpful
Shelley and her colleagues exceeded expectations with our sale. They went out of their way to make visits out of working hours to obtain vital information that was required....
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“Well what can I say!We have purchased 2 properties with ......”

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Jan 29,2016
Minithumbup
By: 'Suzanne'
Jan 29,2016
0 people found
this helpful
Well what can I say! We have purchased 2 properties with Sharon and Townends. The second purchase proved to be a very complicated and extremely stressful process Sharon was simply brilliant she remained positive and supportive throughout and I highly recommend her services...
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good
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“Townends have been excellent. Bijal kept me updated with properties ......”

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Jan 28,2016
Minithumbup
By: 'Angela'
Jan 28,2016
2 people found
this helpful
Townends have been excellent. Bijal kept me updated with properties coming on the market. She especially paid attention to what I was looking for. Sonny showed me around the property and was also very helpful. I really appreciate both their help durig my property search. ...
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Comment on agent fees
Okay
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“Dannielle was great, she took the time to understand what ......”

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Jan 27,2016
Minithumbup
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Dannielle
By: 'John'
Jan 27,2016
0 people found
this helpful
Dannielle was great, she took the time to understand what we wanted in a property and once she had a property that she knew would suit she had amazing perseverance to arrange a viewing....
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“Great agency, all staff members are very proactive, many thanks ......”

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Jan 27,2016
Minithumbup
By: 'Maria'
Jan 27,2016
0 people found
this helpful
Great agency, all staff members are very proactive, many thanks to James, Sam and Matt that helped me and my husband find a lovely appartment !...
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“I found Sebastian an active and helpful partner in completing ......”

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Jan 27,2016
Minithumbup
By: 'William'
Jan 27,2016
0 people found
this helpful
I found Sebastian an active and helpful partner in completing on my property in Clapham. He was realistic with the valuation and also have the knowledge of the the property websites to ensure that my flat gained maximum exposure. The price I received was generous ...
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Comment on agent fees
The fees were very reasonable. Worth every penny.
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“Sharon has been amazing throughout the process. She has not ......”

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Jan 27,2016
Minithumbup
By: 'Mrs'
Jan 27,2016
0 people found
this helpful
Sharon has been amazing throughout the process. She has not only ensured that everything went as smoothly as it possibly could, but she has practically been a personal counsellor; metaphorically holding my hand during some very stressful periods I personally encumbered which were nothing to ...
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N/A
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“Very friendly and easy to contact team, Sympathetic to my ......”

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Jan 26,2016
Minithumbup
By: 'ESmee'
Jan 26,2016
2 people found
this helpful
Very friendly and easy to contact team, Sympathetic to my long working hours and complete ignorance of the property market! Kept me well informed when the purchase was delayed....
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“Great and honest service from Claire. Thank you very much ......”

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Jan 26,2016
Minithumbup
By: 'Miraj'
Jan 26,2016
0 people found
this helpful
Great and honest service from Claire. Thank you very much for assisting with all inenqiuries promptly and professionally. Would differently recommend Claire for anyone looking to purchase an property in Egham....
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By: Claire Tacey-Green
Jan 27, 2016
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Thank you very much for your review, it's good to know you were happy with the service. ...

“We've just completed on our first home with the help ......”

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Jan 25,2016
Minithumbup
By: 'Abi'
Jan 25,2016
0 people found
this helpful
We've just completed on our first home with the help of Townends. Due to our specific circumstances we wanted to complete as quickly as possible and one and a half months later, we're in our new home! Dan was incredibly helpful, professional and patient throughout. ...
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“Regents offer a great service, estate agents seem to get ......”

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Jan 25,2016
Minithumbup
By: 'Chris'
Jan 25,2016
0 people found
this helpful
Regents offer a great service, estate agents seem to get a bad reputation, but not with Regents. Mark Harrison was extremely helpful, positive and understanding. Mark always returned my calls and proactively managed any issues to ensure prompt resolution. I also had comms with other ...
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“The whole Regent's team provided an excellent and responsive service ......”

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Jan 25,2016
Minithumbup
By: 'Ed'
Jan 25,2016
0 people found
this helpful
The whole Regent's team provided an excellent and responsive service throughout - we had lots of questions which were never too much trouble for Jess and Sarah. A refreshing change to many other experiences we've had with estate agents....
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Comment on agent fees
Easy to understand and very competitive
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“Very friendly, personable staff. We were satisfied by the proffesional ......”

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Jan 25,2016
Minithumbup
By: 'Adam'
Jan 25,2016
0 people found
this helpful
Very friendly, personable staff. We were satisfied by the proffesional and efficient level of service provided. We would definitely recommend Townends Northfields to anyone looking for property in the area....
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“Good service received from everyone we dealt with, including Phillip, ......”

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Jan 23,2016
Minithumbup
By: 'Jo'
Jan 23,2016
0 people found
this helpful
Good service received from everyone we dealt with, including Phillip, Colin, Frances & Fiona The service was efficient and quick, thankyou...
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Comment on agent fees
There's quite a few fee's to take on board especially if using the Rent Protection Scheme as you then have to pay for an inventory as well
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“Sam was very helpful and made sure everything was going ......”

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Jan 22,2016
Minithumbup
By: 'Samantha'
Jan 22,2016
1 people found
this helpful
Sam was very helpful and made sure everything was going through nicely as myself and my partner were in a rush to find a new place. Would definitely recommend Townends as they were much nicer agents than most others which we have dealt with before....
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Comment on agent fees
Cant complain about the fees as the service we received was amazing.
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“My experience with Regents at Sunbury cross in particular with ......”

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Jan 22,2016
Minithumbup
By: 'David'
Jan 22,2016
0 people found
this helpful
My experience with Regents at Sunbury cross in particular with Matt Clifford was great and I would highly recommend him to friends. Matt was honest, straight forward and efficient to deal with and treated out situation with the upmost respect and professionalism. From valuation to ...
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“Jenna has been amazing really from the start. She was ......”

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Jan 22,2016
Minithumbup
By: 'Anngillian'
Jan 22,2016
0 people found
this helpful
Jenna has been amazing really from the start. She was so positive and cheerful, which is why I chose her to begin with. She found a tenant very quickly and despite a few delays with the moving in date she kept me informed every step ...
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Comment on agent fees
Very reasonable fees.
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“I would like to thank Josh Everton for his help ......”

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Jan 22,2016
Minithumbup
By: 'Josh'
Jan 22,2016
0 people found
this helpful
I would like to thank Josh Everton for his help he was professional, and accurate in his timing and follow up. I had everything on time, and as agreed, on the first place. I would like to thank also Lucinda Bale, she was following up ...
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Comment on agent fees
very good
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“They replied to my emails and telephone calls efficiently. They ......”

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Jan 22,2016
Minithumbup
By: 'Rosanna'
Jan 22,2016
0 people found
this helpful
They replied to my emails and telephone calls efficiently. They also answered any queries that I raised clearly and fully....
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Comment on agent fees
Average
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“Very high standard of professional customer service received from James ......”

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Jan 21,2016
Minithumbup
By: 'Anant'
Jan 21,2016
0 people found
this helpful
Very high standard of professional customer service received from James and Taylor as we re-rented out our property in Feltham. All our questions were handled promptly and courteously even though it was the busy Christmas period....
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Comment on agent fees
Good
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“I had a very good experience buying a property with ......”

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Jan 21,2016
Minithumbup
By: 'Good'
Jan 21,2016
1 people found
this helpful
I had a very good experience buying a property with Townends and particularly the agent Louis who I dealt with. He was very professional and at the same time personable, open and honest and just great to do business with. I would be very happy ...
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“Good service specifically from Alex Stone, he always kept us ......”

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Jan 21,2016
Minithumbup
By: 'happy'
Jan 21,2016
0 people found
this helpful
Good service specifically from Alex Stone, he always kept us up to date with what was happening with our purchase...
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“Very good experience buying a property through Townends Croydon estate ......”

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Jan 21,2016
Minithumbup
By: 'JS'
Jan 21,2016
1 people found
this helpful
Very good experience buying a property through Townends Croydon estate agents. Did everything to ensure purchase was completed. Would recommend....
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“I have had a very positive experience with Townends. Giorgi ......”

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Jan 21,2016
Minithumbup
By: 'Charlotte'
Jan 21,2016
1 people found
this helpful
I have had a very positive experience with Townends. Giorgi has gone above and beyond during my property search. Her Customer service was very good. I am a first time buyer and the knowledge that giorgi passed on to me really helped make the buying ...
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“Shelley Baker and her team did an excellent job of ......”

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Jan 21,2016
Minithumbup
By: 'Naheel'
Jan 21,2016
1 people found
this helpful
Shelley Baker and her team did an excellent job of 'looking after us' and ensuring we got the best price for our property. Shelley worked extremely hard to bring in prospective buyers and provided us with regular updates and feedback from potential buyers which was ...
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Comment on agent fees
Fair
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“I was recommended this agent and in particular Matt Clifford ......”

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Jan 21,2016
Minithumbup
By: 'Siancollins'
Jan 21,2016
1 people found
this helpful
I was recommended this agent and in particular Matt Clifford by a friend who had recently sold with them. We had a very tight schedule in which to sell our house as we had lost a potential buyer already as we were listed with another ...
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Comment on agent fees
Very good
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“Paul was terrible. Shortly after our offer on a property ......”

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Jan 21,2016
Minithumbdown
By: 'RJ'
Jan 21,2016
0 people found
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Paul was terrible. Shortly after our offer on a property was accepted, the vendors pulled out - Paul didn't tell us this and continued to tell me that they were actively looking for properties to buy for a couple of months following. I was concerned ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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