Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“Can't recommend these guys enough. They gave us really helpful ......”

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Feb 08,2016
Minithumbup
By: 'Mel'
Feb 08,2016
2 people found
this helpful
Can't recommend these guys enough. They gave us really helpful advice and we could tell they did their very best to get us a good deal. The whole experience was really easy and quick. Thank you!!!...
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Comment on agent fees
Under what we had been quoted by other agents.
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“Pete was very helpful and friendly from the very first ......”

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Feb 08,2016
Minithumbup
Staff profile picture
Pete
By: 'Maria'
Feb 08,2016
0 people found
this helpful
Pete was very helpful and friendly from the very first query I had over the telephone with him. He was well spoken, knowledgeable and pleasant in all his dealings with me. I would definitely recommend friends and/or family to Pete and Beresford Residential Agency....
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“Chad was very professional yet friendly. He made a stressful ......”

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Feb 07,2016
Minithumbup
By: 'Sonal'
Feb 07,2016
1 people found
this helpful
Chad was very professional yet friendly. He made a stressful process somewhat easier with his manner. Thank you very much....
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“My overall experience with the agent was excellent. Bijal Patel ......”

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Feb 07,2016
Minithumbup
By: 'Ankush'
Feb 07,2016
1 people found
this helpful
My overall experience with the agent was excellent. Bijal Patel was the viewing person who showed us the apartments with all Patience. She answered most of our questions and honest about everything. She gave her advise also on certain aspects of renting. She never forced ...
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Comment on agent fees
I think fees is bit high as compared to other agents.
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“Have recently sold my Feltham property using Townsend Sunbury Branch. ......”

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Feb 06,2016
Minithumbup
By: 'ee72ts'
Feb 06,2016
0 people found
this helpful
Have recently sold my Feltham property using Townsend Sunbury Branch. Just had my contract exchanged yesterday. I felt very much like a valued customer, received second to none 5 Star service from the efficient and most helpful sales team, stress free dealing with them and it ...
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Comment on agent fees
Very reasonable for such a good value return of service.
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“Louis has been outstanding from the outset through the process ......”

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Feb 06,2016
Minithumbup
By: 'sallym'
Feb 06,2016
1 people found
this helpful
Louis has been outstanding from the outset through the process of purchasing our property. We had ongoing problems, and he was always on hand to offer help and advice....
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“I have used Townends many times to find me a ......”

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Feb 06,2016
Minithumbup
By: 'Mrs'
Feb 06,2016
1 people found
this helpful
I have used Townends many times to find me a property. They are always efficient and have a very straight forward process. Diane Amstrong and Sonny potter have been very helpful. The service given at townends has been very good, muh better than other agents ...
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Comment on agent fees
For a good service, the fees are worth the money.
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“Mark sold my flat for me then we ran into ......”

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Feb 06,2016
Minithumbup
By: 'Tom'
Feb 06,2016
1 people found
this helpful
Mark sold my flat for me then we ran into some problems and he secured me a new buyer at higher price so I ended up better off. Great job thank you would recommend...
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Comment on agent fees
Good
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By: Mark
Feb 08, 2016
View all comments (1)
Tom we got there in the end and you can now enjoy your new life up north! all the best and hope it goes well for you ...

“Rebecca is extremely helpful, efficient and a pleasure to deal ......”

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Feb 06,2016
Minithumbup
By: 'Michelle'
Feb 06,2016
0 people found
this helpful
Rebecca is extremely helpful, efficient and a pleasure to deal with. She conducted a large number of viewings for my property and has always found me great tenants. She's a hardworker and you always feel she does a great job!...
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Comment on agent fees
I am happy with the fee's
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“Good service throughout the sale of my property, always kept ......”

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Feb 05,2016
Minithumbup
By: 'GJ'
Feb 05,2016
0 people found
this helpful
Good service throughout the sale of my property, always kept in touch and never gave up, even when our 1st purchaser dropped out at the last moment. Michael was very supportive, and introduced our final purchaser within a week. ....
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Comment on agent fees
Industry standard rates
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“Henry helped me secure an amazing flat in Central London ......”

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Feb 05,2016
Minithumbup
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Henry
By: 'Diana'
Feb 05,2016
0 people found
this helpful
Henry helped me secure an amazing flat in Central London and arranged for me to agree terms, sign the contract and move in in literally less than 24 hours! He was very instrumental and effective in dealing with an extremely challenging situation with a stubborn and ...
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“Chris and Joe both really looked after us, and went ......”

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Feb 05,2016
Minithumbup
By: 'Sean'
Feb 05,2016
2 people found
this helpful
Chris and Joe both really looked after us, and went above and beyond what we every expected from an agent. Very personal and we really felt like they made us a priority. Chris found us a perfect property for our requirements. Can't recommend them enough. ...
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Comment on agent fees
Perfectly reasonable.
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“Jenna and Katie were both fantastic at letting the apartment. ......”

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Feb 05,2016
Minithumbup
By: 'Claire'
Feb 05,2016
2 people found
this helpful
Jenna and Katie were both fantastic at letting the apartment. They were professional throughout, communicated regularly with myself and handled the viewings and negotiations well. I have already recommended the lettings department at Townends to other landlords and would do so again....
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Comment on agent fees
Good
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“Thank you for helping us find and secure our perfect ......”

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Feb 05,2016
Minithumbup
By: 'Noemie'
Feb 05,2016
2 people found
this helpful
Thank you for helping us find and secure our perfect rental property! Chris from Beresford was amazing - so dedicated, hard working and driven to help us find our perfect place. After taking down our requirements, he proceeded to find the perfect property which amazingly ...
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Comment on agent fees
The fees seem a tiny bit higher than some other agents but worth it for the excellent service
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“Claire has a refreshing no nonsense can do attitude which ......”

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Feb 05,2016
Minithumbup
By: 'Julie'
Feb 05,2016
1 people found
this helpful
Claire has a refreshing no nonsense can do attitude which instills confidence in both the buyer and seller making a stressful time that little bit easier! Calm under pressure and always honest....
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“Rebecca was very helpful, friendly, knowledgable. A professional service which ......”

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Feb 04,2016
Minithumbup
By: 'Stephen'
Feb 04,2016
0 people found
this helpful
Rebecca was very helpful, friendly, knowledgable. A professional service which made the letting process, dare I say, enjoyable. I will definitely consider Townends again should I consider letting a property in the future....
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Comment on agent fees
Good
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“We had previously rented out our property with Townends for 6 ......”

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Feb 04,2016
Minithumbup
By: 'SB'
Feb 04,2016
2 people found
this helpful
We had previously rented out our property with Townends for 6 years, with great service. We felt confident they would also do the same with the sale. Sophie was always a pleasure to deal with, and very efficient and communicative with regards to viewings/ feedback. The ...
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Comment on agent fees
Standard
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“Rebecca has been a dream to work with !!! As a ......”

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Feb 04,2016
Minithumbup
By: 'Dave'
Feb 04,2016
0 people found
this helpful
Rebecca has been a dream to work with !!! As a first time landlord, i obviously had quite a few questions concerning the letting of my property. Rebecca was always on hand to provide the answers and put my mind at ease. She came to view ...
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Comment on agent fees
I was very happy with the deal, very competitive.
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“We were very happy with the service and communication received ......”

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Feb 04,2016
Minithumbup
By: 'Helena'
Feb 04,2016
1 people found
this helpful
We were very happy with the service and communication received from Richard, he has a calm and professional manner which instils confidence in the process of moving. We did however find Charlie less calm, and at times pushy when looking for progress, facing us with ...
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Comment on agent fees
N/A
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“Katie was incredibly efficient and listened to exactly what requirements ......”

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Feb 04,2016
Minithumbdown
By: 'R'
Feb 04,2016
0 people found
this helpful
Katie was incredibly efficient and listened to exactly what requirements we had. She was knowledgeable of the local area and gave us a good tour of 2x properties. I liked her style and her cheerful attitude and would rate her highly....
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“We have been very happy with Townends professional service. We ......”

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Feb 04,2016
Minithumbup
By: 'AM'
Feb 04,2016
0 people found
this helpful
We have been very happy with Townends professional service. We have dealt with Rebecca and are very happy with the service. Our property has been let out in less than two weeks at the price that we wanted, very good communcation and service. it was ...
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Comment on agent fees
The fees are reasonable and the service is excellent.
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“Hi, James thanks for your service i appreciate it good ......”

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Feb 03,2016
Minithumbup
By: 'Charles'
Feb 03,2016
0 people found
this helpful
Hi, James thanks for your service i appreciate it good work done keep it on and good luck in the future thanks....
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Comment on agent fees
Good
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“In our experience, the best in the area. Two properties ......”

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Feb 03,2016
Minithumbup
By: 'Outstanding'
Feb 03,2016
0 people found
this helpful
In our experience, the best in the area. Two properties sold at asking price, and we bought a new buy to let through them, to which they found lovely tenants to lease our property. All of this over the last two years. Very honest and ...
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Comment on agent fees
good
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“Both were always available for questions, made the process as ......”

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Feb 03,2016
Minithumbup
By: 'MR'
Feb 03,2016
1 people found
this helpful
Both were always available for questions, made the process as seamless as possible. Great customer service provided from start to finish....
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“Unfortunately we engaged the services of this branch when it ......”

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Feb 03,2016
Minithumbdown
By: 'Concerned'
Feb 03,2016
1 people found
this helpful
Unfortunately we engaged the services of this branch when it was newly opened. There was a deal on the commission price which was fixed. It seemed like a good idea at the time. However once the valuation had been completed by the manager of another ...
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Comment on agent fees
The fees were good which was possible the cause of the bad service. Had we paid full price we may have got a better service.
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“The Townends team of Darren and (especially) Shelley have been ......”

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Feb 03,2016
Minithumbup
By: 'Best'
Feb 03,2016
1 people found
this helpful
The Townends team of Darren and (especially) Shelley have been fantastic. I only spoke to those Estate Agents my research showed were the 3 best and most reliable Estate Agents, and Shelley made choosing Townends very easy – not only by being very honest in the valuation ...
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Comment on agent fees
Fees were extremely competitive, and felt no need to try and 'bargain'
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“Choosing an agent was difficult. They all seemed to offer ......”

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Feb 03,2016
Minithumbup
By: 'John'
Feb 03,2016
0 people found
this helpful
Choosing an agent was difficult. They all seemed to offer the same service. We chose Townends because they were slightly cheaper and gave a higher valuation, but mostly because they seemed keen to sell our house without being overbearing . We were pleased with the number ...
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Comment on agent fees
Good value for money.
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“We have been really happy with the service we have ......”

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Feb 03,2016
Minithumbup
By: 'Emma'
Feb 03,2016
0 people found
this helpful
We have been really happy with the service we have received from Karl, even during extremely busy periods for Beresford....
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Comment on agent fees
The fees seem fair and competitive.
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“HiWe used Townends to manage our house for 3 years and ......”

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Feb 02,2016
Minithumbup
By: 'San'
Feb 02,2016
0 people found
this helpful
Hi We used Townends to manage our house for 3 years and then to sell our house in the end of 2015. We found their service to be professional, informative and friendly. The staff were v good at keeping us up to date, returning emails and helping ...
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Comment on agent fees
Good
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“I had a great experience with Townsend from the very ......”

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Feb 02,2016
Minithumbup
By: 'Mr'
Feb 02,2016
0 people found
this helpful
I had a great experience with Townsend from the very start. Daniel was great when showing me around a rental property, very polite and was able to answer all of my questions about the property on the spot. I then had dealings with Joanna who ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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