Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“Spoke to Hisham on the phone regarding renting a property. ......”

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Feb 26,2016
Minithumbup
By: 'Cathy'
Feb 26,2016
0 people found
this helpful
Spoke to Hisham on the phone regarding renting a property. Was very helpful and polite. I would use your company again going on the service provided...
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Comment on agent fees
good
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“Both Katie and Jenna were an absolute delight to work ......”

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Feb 26,2016
Minithumbup
By: 'Laura'
Feb 26,2016
2 people found
this helpful
Both Katie and Jenna were an absolute delight to work with from the moment I met them. They did their upmost best to let our property for us and were professional throughout. I look forward to working with them in the future....
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“Townends has been a breathe of fresh air. They were ......”

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Feb 25,2016
Minithumbup
By: 'Christine'
Feb 25,2016
0 people found
this helpful
Townends has been a breathe of fresh air. They were upfront with what was needed to be done. Philip was friendly, personable and very helpful with any queries I had. Frances was also very helpful. The referencing process was straight forward and i was able ...
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Comment on agent fees
Okay
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“After showing us a few possible places, we finally found ......”

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Feb 25,2016
Minithumbup
By: 'Nestor'
Feb 25,2016
0 people found
this helpful
After showing us a few possible places, we finally found the perfect home. Aaron guided us through the whole process. He was friendly and approachable and helped us with all our queries....
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“Very happy with the service from Regents. They found a ......”

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Feb 24,2016
Minithumbup
By: 'Scott'
Feb 24,2016
0 people found
this helpful
Very happy with the service from Regents. They found a Tennant to rent my flat within a week and the cost of the service was very reasonable....
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Comment on agent fees
Very reasonable
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“Thanks to James for all his help in finding us ......”

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Feb 24,2016
Minithumbup
By: 'Bob'
Feb 24,2016
0 people found
this helpful
Thanks to James for all his help in finding us a property recently. very professional and diligent...
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“Having arrange to meet with Diane to view a property, ......”

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Feb 23,2016
Minithumbup
By: 'Janet'
Feb 23,2016
0 people found
this helpful
Having arrange to meet with Diane to view a property, she arrived very promptly. Diane was very professional in her approach, was knowledgeable about the property and very helpful. She responds very quickly to emails, telephone calls and returns calls if she is unavailable at ...
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Comment on agent fees
I feel the fees are excessive but I presume they are in line with local competitors.
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“Excellent service. Very friendly and sold the house within the ......”

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Feb 23,2016
Minithumbup
By: 'Lisa'
Feb 23,2016
0 people found
this helpful
Excellent service. Very friendly and sold the house within the first week of marketing. Also ensured that conveyancing progressed smoothly to a tight deadline....
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Comment on agent fees
Very competitive
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“I was very happy with the service I received from ......”

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Feb 22,2016
Minithumbup
Staff profile picture
Ryan
By: 'Rachael'
Feb 22,2016
1 people found
this helpful
I was very happy with the service I received from Sam. He was friendly and informative and gave us the space to make a decision. When we decided to make an offer he was very good at explaining the process of placing an offer and ...
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Comment on agent fees
Having previously used a private landlord and therefore new to agents fees I would say they seem quite good.
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“I thought estate agents were all the same... I won't ......”

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Feb 22,2016
Minithumbup
By: 'Terry'
Feb 22,2016
3 people found
this helpful
I thought estate agents were all the same... I won't go into the examples that most of us hold in our minds of the general profile of an estate agent. My experience with working with people like Morgan and the rest of the team at ...
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“Talked to Sam on the phone and Danielle showed us ......”

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Feb 22,2016
Minithumbup
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Dannielle
By: 'Simon'
Feb 22,2016
0 people found
this helpful
Talked to Sam on the phone and Danielle showed us around the property. Both were super friendly and helpful. Very quick to answer questions, phone calls and texts. We had a few questions about the property and Danielle had the answers in half an hour. ...
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Comment on agent fees
As expected
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“Jenna has been a delight to deal with from the ......”

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Feb 21,2016
Minithumbup
By: 'Sam'
Feb 21,2016
2 people found
this helpful
Jenna has been a delight to deal with from the first time I met her at my flat in Isleworth, which was being refurbished at the time. We discussed what was required from me as a landlord and what services her company would supply for ...
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Comment on agent fees
Fees were reasonable and in line with most agents in the area.
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“I recently helped my brother buying a new home.My ......”

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Feb 19,2016
Minithumbup
By: 'Kym'
Feb 19,2016
0 people found
this helpful
I recently helped my brother buying a new home.My brother is in a wheel chair so the search was very difficult. But Mark never gave up looking, did not waste my time in showing me properties that would not be suitable like so many ...
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Comment on agent fees
N/A as we were only buying.
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“Great customer service with these guys. Quick and efficient and ......”

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Feb 19,2016
Minithumbup
By: 'Simon'
Feb 19,2016
0 people found
this helpful
Great customer service with these guys. Quick and efficient and would highly recommend. Have rented out 2 properties very quickly for excellent rentals and sold 1 for very good price....
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Comment on agent fees
Fees are good value.. Makes the whole process hassle free
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“Absolutely exceptional service from Shelley and her team.She pushed ......”

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Feb 19,2016
Minithumbup
By: 'Private'
Feb 19,2016
0 people found
this helpful
Absolutely exceptional service from Shelley and her team. She pushed through a tough sale, and got it to happen. Cannot recommend Townends enough. I have already given Shelley my next property to sell for me, even though it is probably just outside her catchment area....
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Comment on agent fees
Good price too.
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“Townends assisted me in letting my property. I took the ......”

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Feb 19,2016
Minithumbup
By: 'James'
Feb 19,2016
1 people found
this helpful
Townends assisted me in letting my property. I took the managed service option and have been extremely happy with the quick, professional and helpful service and staff. Diane Armstrong is my contact and she has helped me through the entire process....
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Comment on agent fees
Good
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“An extremely pleasant experience letting out our property with Hamilton ......”

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Feb 19,2016
Minithumbup
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Staff profile picture
Mitch Moth
By: 'Steph'
Feb 19,2016
0 people found
this helpful
An extremely pleasant experience letting out our property with Hamilton Chess! Everything was handled perfectly and they found us a tenant very quickly. Mitch and Matthew were great to deal with! Will definitely use Hamilton Chess again....
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“Kellie showed professionalism and care in helping find us a ......”

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Feb 19,2016
Minithumbup
By: 'Steph'
Feb 19,2016
0 people found
this helpful
Kellie showed professionalism and care in helping find us a property, she was contactable and very efficient in finding the right house , this stressful experience has been made much more bearable with the help and customer service from kellie and Townsend staff....
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Comment on agent fees
There are lower prices out there
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“Chris was wonderful and has entirely reformed our view of ......”

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Feb 19,2016
Minithumbup
By: 'Kirsty'
Feb 19,2016
0 people found
this helpful
Chris was wonderful and has entirely reformed our view of estate agents (actually we still think he is a one off!). Not only was he frank and honest throughout, he was he quick to respond to our concerns, informed us of what was next in ...
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“I wanted to put Karl in this as well but ......”

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Feb 19,2016
Minithumbup
By: 'sdedola'
Feb 19,2016
0 people found
this helpful
I wanted to put Karl in this as well but he seems to be listed under Brixton...anyway thank you so much to Misty and Karl for taking over our tenancy at the end. You have both been brilliant. It was so good to get ...
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“Excellent lettings service provided by Chris and Aaron at Townends ......”

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Feb 19,2016
Minithumbup
By: 'Imran'
Feb 19,2016
0 people found
this helpful
Excellent lettings service provided by Chris and Aaron at Townends Ealing Branch. Townends provided me (as the landlord of a property) a hassle free lettings service....
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“I recently sold a flat I owned through Townsend's Earlsfield ......”

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Feb 19,2016
Minithumbup
By: 'Mrs'
Feb 19,2016
0 people found
this helpful
I recently sold a flat I owned through Townsend's Earlsfield branch. My flat had previously been up for sale with one of the major estate agents who had proved to be useless pricing my flat far too high and them getting minimal viewers through the ...
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Comment on agent fees
Fees were very reasonable
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“I bought an ideal investment property from Mark in Townends, ......”

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Feb 19,2016
Minithumbup
By: 'Rehman'
Feb 19,2016
2 people found
this helpful
I bought an ideal investment property from Mark in Townends, Englefield Green. The transaction went through in no time and I was helped all along the way. I will be looking to buy another one now so will need Marks help again, so hopefully it ...
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“Smooth process and courteous service from Shelley and her Sales ......”

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Feb 19,2016
Minithumbup
By: 'Michael'
Feb 19,2016
0 people found
this helpful
Smooth process and courteous service from Shelley and her Sales team from offer to exchange. Diane and her Lettings team also very helpful indeed and sourced a suitable tenant very quickly, in addition to providing a fully managed service at very reasonable fees. Michelle also ...
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Comment on agent fees
Lettings fees very reasonable (I have not sold a property with them so cannot comment on Sales fees)
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“Misty was fantastic. Excellent communication between myself and the owner, ......”

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Feb 19,2016
Minithumbup
By: 'Alicia'
Feb 19,2016
0 people found
this helpful
Misty was fantastic. Excellent communication between myself and the owner, always going above and beyond to help. Now I have my dream flat - thanks to Misty and her colleague at the Brixton branch Deepika Goordin. Thanks to you both for making this the best ...
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“Alex didn't need to do much as the property sold ......”

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Feb 19,2016
Minithumbdown
By: 'Woodland'
Feb 19,2016
0 people found
this helpful
Alex didn't need to do much as the property sold its self and it's what I picked that's why I bought it . Alex is a pleasant chap but didn't have much to do with it ,if I needed to see the house he would make ...
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Comment on agent fees
No fees paid
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“Katie provided excellent service, even though we did not end ......”

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Feb 18,2016
Minithumbup
By: 'Shaz'
Feb 18,2016
1 people found
this helpful
Katie provided excellent service, even though we did not end up buying a property with Townsend Katie and her team were not pushy or have a change of attitude. She contacted me quickly compared to other agents which also saved me time as I did ...
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Comment on agent fees
Fee's are way to over priced which is the bad side to the company other than that everything else is great.
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“Sam was great with showing us the property and even ......”

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Feb 18,2016
Minithumbup
By: 'Tim'
Feb 18,2016
0 people found
this helpful
Sam was great with showing us the property and even met us at the property twice after we'd already signed the lease. Erol was really great with helping sort out a number of things before we moved in. He knew what he was talking about ...
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“I am very pleased with the services provided by Sam. ......”

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Feb 18,2016
Minithumbup
By: 'Antonio'
Feb 18,2016
0 people found
this helpful
I am very pleased with the services provided by Sam. He kept me well updated with the new properties that were available, provided me with all the needed details, and quickly organized the viewing of them. He was very professional and friendly. I appreciate very ...
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“Having dealt with Stacey on our viewings and subsequent move ......”

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Feb 18,2016
Minithumbup
By: 'Rob'
Feb 18,2016
0 people found
this helpful
Having dealt with Stacey on our viewings and subsequent move we have found her to be very accommodating and extremely professional in all areas during the process. We are really grateful to her for the extra work that she had put in to help make ...
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Comment on agent fees
Acceptable.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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