Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“Daniella and Emilio were very helpful.They managed to get ......”

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Mar 04,2016
Minithumbup
By: 'Ruvi'
Mar 04,2016
2 people found
this helpful
Daniella and Emilio were very helpful.They managed to get us the house we wanted at a price that was agreeable to both us and the landlord. Really fantastic....
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Comment on agent fees
This is the first time using an agent and the fees seem to be a bit steep, not knowing whether they're inline with the rest of the industry.
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“I was very impressed with the level of service I ......”

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Mar 04,2016
Minithumbup
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Dannielle
By: 'Andrea'
Mar 04,2016
0 people found
this helpful
I was very impressed with the level of service I received from both members of staff, they were extremely accommodating regarding the time I wanted to view the flat. When I emailed to make my offer I received a call straight away and the ball ...
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“From the start Clint had great customer service, I was ......”

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Mar 04,2016
Minithumbup
By: 'First'
Mar 04,2016
0 people found
this helpful
From the start Clint had great customer service, I was confident that he knew what I the customer wanted and that he would be honest and upfront about all aspects of our Landlord Agency relationship. Clint was always reachable and would follow up any queries ...
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Comment on agent fees
Great fees!
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“An absolute pleasure to deal with. Highly professional with a ......”

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Mar 02,2016
Minithumbup
By: 'Matthew'
Mar 02,2016
0 people found
this helpful
An absolute pleasure to deal with. Highly professional with a personal and supportive approach. Michael, Nicola and Harry have each worked extremely hard and seemed to have individually taken ownership of all issues as and when required. Michael is a talented individual and certainly dedicated ...
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Comment on agent fees
Good
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“Taylor is very enthusiastic, helpful and polite. After viewing one ......”

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Mar 02,2016
Minithumbup
By: 'Natasha'
Mar 02,2016
0 people found
this helpful
Taylor is very enthusiastic, helpful and polite. After viewing one property I didn't like , he forced me to see another which I instantly loved! In which i will be moving into on Friday! Thank you Taylor for being so patient and helpful! I look forward ...
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Comment on agent fees
I do believe the agency fees are far too much. Having rented two other places this is the most money I have had to pay.
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“I had a great experience working with Chris. He was ......”

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Mar 02,2016
Minithumbup
By: 'Martina'
Mar 02,2016
2 people found
this helpful
I had a great experience working with Chris. He was courteous, professional and provided all the information I needed. I was very satisfied with the experience and would recommend this agent....
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Comment on agent fees
As far as I know they are in line with the market.
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“always have a great service , the last flat was let ......”

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Mar 02,2016
Minithumbup
By: 'andrewL'
Mar 02,2016
0 people found
this helpful
always have a great service , the last flat was let in 3 days , very happy with this branch , would recommend...
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Comment on agent fees
would prefer them to be less but think overall its good value
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“Spoke to around 7 - 8 different people from Townends. No one ......”

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Mar 01,2016
Minithumbdown
By: 'MJH'
Mar 01,2016
0 people found
this helpful
Spoke to around 7 - 8 different people from Townends. No one passed on information to each other or to us throughout the process. Complete failure to return our calls in the first few months. This lengthened the process (Took around 8 - 9 months from offer acceptance to ...
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Comment on agent fees
N/A
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“Louis has made selling my UK property extremely easy, especially ......”

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Mar 01,2016
Minithumbup
By: 'Sue'
Mar 01,2016
2 people found
this helpful
Louis has made selling my UK property extremely easy, especially since I have done this from New Zealand. He has been prompt, has kept me up-to-date with every step, advised well on the price, and has gone the extra mile to sort out any little ...
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“Chris and Danielle were both incredibly helpful in finding us ......”

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Mar 01,2016
Minithumbup
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Dannielle
By: 'Ellie'
Mar 01,2016
2 people found
this helpful
Chris and Danielle were both incredibly helpful in finding us a flat! We were regularly updated on properties suiting our requirements, and received very quick responses from both whenever we had queries. Danielle was very friendly and honest, and was happy to let us take ...
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“Flexible and efficient. My only suggestion for improvement is that ......”

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Mar 01,2016
Minithumbup
By: 'Mary'
Mar 01,2016
1 people found
this helpful
Flexible and efficient. My only suggestion for improvement is that they cannot always keep flat keys in order at the back of the office....
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Comment on agent fees
Reasonable fees. Discounts if you have more than one flat to rent.
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“Initially, I was adamant I did not want to use ......”

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Mar 01,2016
Minithumbup
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Pete
By: 'Stela'
Mar 01,2016
3 people found
this helpful
Initially, I was adamant I did not want to use the service of estate agents to rent out my property. Luckily for me, amongst a vast number of other estate agents, I was approached by Pete Ranki of Beresford Residential who most definitely stood out ...
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Comment on agent fees
The fees were reasonable.
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“Since my offer on the property, I did not have ......”

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Feb 29,2016
Minithumbup
By: 'Smooth'
Feb 29,2016
0 people found
this helpful
Since my offer on the property, I did not have to worry about anything till the completion of the contracts. Robert & Chad very excellent in keep me updated on the progress. Overall, I have had a very good experience with Townends....
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Comment on agent fees
N/A
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“Can't thanks Michael enough. Kept me informed throughout. Thanks to ......”

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Feb 29,2016
Minithumbup
By: 'Happy'
Feb 29,2016
0 people found
this helpful
Can't thanks Michael enough. Kept me informed throughout. Thanks to all the other staff that helped us through the process. Only reason I gave 4 starts is because we brought through not sold otherwise it would definitely be 5...
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Comment on agent fees
Nothing bad
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“With great trepidation, I put my flat on the market ......”

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Feb 29,2016
Minithumbup
By: 'A'
Feb 29,2016
0 people found
this helpful
With great trepidation, I put my flat on the market just before going to Australia for three months. Tom and Tim at Townends arranged everything--valuing the flat (they were spot on) ensuring the flat was presentable, organising the viewings very efficiently, and describing in detail ...
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Comment on agent fees
The fees were very reasonable for the service I received
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“Emilio was very helpful when advising me to put in ......”

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Feb 29,2016
Minithumbup
By: 'Good'
Feb 29,2016
2 people found
this helpful
Emilio was very helpful when advising me to put in an offer- I did not feel pressured to increase the offer above our budget. He always returned my calls....
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Comment on agent fees
Fees for administration were higher than expected and not detailed
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“A fast and efficient service with questions answered and action ......”

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Feb 29,2016
Minithumbup
By: 'Ryan'
Feb 29,2016
0 people found
this helpful
A fast and efficient service with questions answered and action taken just as needed. Happy to do business with townends and Ryan again....
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“Very accommodating and easy to reach. Very professional in dealing ......”

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Feb 29,2016
Minithumbup
By: 'sobron'
Feb 29,2016
2 people found
this helpful
Very accommodating and easy to reach. Very professional in dealing with us. Always updating us with progress. No negative comments in general....
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Comment on agent fees
Let says its competitive
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“I was very impressed with the lettings staff at the ......”

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Feb 29,2016
Minithumbup
By: 'Daniel'
Feb 29,2016
0 people found
this helpful
I was very impressed with the lettings staff at the Staines branch. Friendly and professional from the moment i gave Toby the details of what i was looking for. Toby contacted me regularly and i felt they had my best interests at heart and cared ...
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Comment on agent fees
The fees may not be the cheapest, but given the quality of staff and service, it might just be worth it for the good experience.
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“Huw and Charlie have recently assisted us in finding a ......”

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Feb 29,2016
Minithumbup
By: 'Recommend'
Feb 29,2016
0 people found
this helpful
Huw and Charlie have recently assisted us in finding a good tenant in Kings Cross area. We would strongly recommend their professional services to other landlords and tenants....
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Comment on agent fees
reasonable
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“I have never felt so welcome by an estate agent. ......”

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Feb 29,2016
Minithumbup
By: 'ZLevine'
Feb 29,2016
1 people found
this helpful
I have never felt so welcome by an estate agent. From the moment we spoke on the phone Joanna made me feel at ease! She was friendly and professional and showed me so much support during what was such a worrying process for me and ...
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“Brilliant service from the team. From getting my property valued ......”

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Feb 29,2016
Minithumbup
By: 'Laura'
Feb 29,2016
0 people found
this helpful
Brilliant service from the team. From getting my property valued to exchange I've found them to be professional and really know the market. They've constantly kept me updated with the progress and been more than helpful throughout. I've already recommended their services to my family ...
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Comment on agent fees
I negotiated the terms which I'm happy with
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“Daniella was realistic with the market but didn't push us ......”

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Feb 29,2016
Minithumbup
By: 'EPWW'
Feb 29,2016
1 people found
this helpful
Daniella was realistic with the market but didn't push us or oversell anything. We appreciate Daniella's swift, polite, thorough work throughout the process thus far....
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Comment on agent fees
On the high side that I have experienced but we consider the price worth it for this property and level of service thus far.
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“Honestly, it was my first time searching for a propriety ......”

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Feb 29,2016
Minithumbup
By: 'Ruxandra'
Feb 29,2016
0 people found
this helpful
Honestly, it was my first time searching for a propriety in the UK, never the less, London, and to my surprise I was guided all the way through by the best, Roddy Allan, to whom I cannot say thank you enough. I was in a ...
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“This was our first ever property purchase. Sophie and in ......”

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Feb 29,2016
Minithumbup
By: 'Neo'
Feb 29,2016
1 people found
this helpful
This was our first ever property purchase. Sophie and in general Townends have supported us throughout the process, providing us with regular updates and keeping the lines of communication open between us and the sellers. For this reason following our purchase we decided to get ...
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“I have dealt with Taylor on a few occasions over ......”

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Feb 29,2016
Minithumbup
By: 'Aimee'
Feb 29,2016
0 people found
this helpful
I have dealt with Taylor on a few occasions over the past few years both with searching for a property and now letting my own property. On every occasion he has been absolutely fantastic! Very professional and one of the most proactive negotiators I have ...
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Comment on agent fees
Excellent fees and service. A very proactive agency
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“Katie went out of he way to help us find ......”

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Feb 29,2016
Minithumbup
By: 'JJ'
Feb 29,2016
1 people found
this helpful
Katie went out of he way to help us find a place a perfect agent with a great passion for her work Thanks for all your help JJ...
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Comment on agent fees
Good
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“Townends provided an excellent service. All queries were dealt with ......”

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Feb 28,2016
Minithumbup
By: 'J'
Feb 28,2016
0 people found
this helpful
Townends provided an excellent service. All queries were dealt with promptly and efficiently ensuring our move had minimal stress. They connected us to third parties who gave good service too....
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“I would like to say that the whole experience was ......”

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Feb 27,2016
Minithumbup
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Pete
By: 'Great'
Feb 27,2016
0 people found
this helpful
I would like to say that the whole experience was fantastic, Pete made the house viewing feel very relaxed and conformable which had an inpact on choosing the property. Also Michael customer service was great and efficient and met my expectations. The service was great. ...
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“Great support..All of the team....Always keen on helping ......”

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Feb 26,2016
Minithumbup
By: 'Liju'
Feb 26,2016
0 people found
this helpful
Great support..All of the team....Always keen on helping and supporting. We will definitely recommend Regents to anyone. A big thank you! !!...
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Comment on agent fees
As per company policy...can't really complain
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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