Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“Chris and Aaron have delivered an excellent professional service and ......”

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Mar 14,2016
Minithumbup
By: 'Jean'
Mar 14,2016
0 people found
this helpful
Chris and Aaron have delivered an excellent professional service and were able to let our property within the same afternoon of being on the market! I found them really helpful, positive, and easy to get in touch with when needed, and would have no hesitation ...
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Good
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“Really polite, helpful and friendly. Took time to explain the ......”

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Mar 11,2016
Minithumbup
Staff profile picture
Dannielle
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Ryan
By: 'James'
Mar 11,2016
0 people found
this helpful
Really polite, helpful and friendly. Took time to explain the market to us and how it works, what to local area was like etc and explained their pro-active approach and checked I was happy with that kind of communication. Rare....
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Comment on agent fees
Average I guess
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“Emilio were very professional and young business man. Quick and ......”

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Mar 11,2016
Minithumbup
By: 'Leon'
Mar 11,2016
4 people found
this helpful
Emilio were very professional and young business man. Quick and srait to the point. Most important thing is I can reach him anytime. He has kind of magic because he let my flat in seconds. Fully recommended to any landlord....
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“Dannielle was really prompt and kept us informed at all ......”

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Mar 11,2016
Minithumbup
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Dannielle
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Ryan
By: 'N'
Mar 11,2016
0 people found
this helpful
Dannielle was really prompt and kept us informed at all times. Her knowledge of the property was very good and she was available to answer any questions we had....
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“I was very impressed with Townends Estate Agents, Sophie and ......”

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Mar 10,2016
Minithumbup
By: 'Jess'
Mar 10,2016
0 people found
this helpful
I was very impressed with Townends Estate Agents, Sophie and Myles, were always very professional, responsive and helpful. They kept all stakeholders informed and up to date with information....
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“Katie and Jenna were really helpful and nice to deal ......”

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Mar 10,2016
Minithumbup
By: 'Ela'
Mar 10,2016
2 people found
this helpful
Katie and Jenna were really helpful and nice to deal with. Always available or called back if not in an office. Strongly recommend!...
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Comment on agent fees
Far too expensive !
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“I first rented my flat in Putney in September 2009. My ......”

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Mar 10,2016
Minithumbup
By: 'Mary'
Mar 10,2016
1 people found
this helpful
I first rented my flat in Putney in September 2009. My first set of tenants stayed 4 years and were fantastic. Erol then worked really hard to get me new suitable tenants (and I stress the word suitable), who stayed for about a year, but only moved ...
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Comment on agent fees
Good. Very fair considering the excellent service
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“From the start of the process we found Luke to ......”

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Mar 10,2016
Minithumbup
By: 'Luke'
Mar 10,2016
0 people found
this helpful
From the start of the process we found Luke to be both professional and knowledgeable, no question went unanswered no matter how small, he always came back to us within the time frame, he ensured both solicitors were fully up to speed and gave us ...
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Comment on agent fees
n/a
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“Stirling Ackroyd has been consistently excellent in providing their service. ......”

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Mar 10,2016
Minithumbup
By: 'Landlord'
Mar 10,2016
0 people found
this helpful
Stirling Ackroyd has been consistently excellent in providing their service. They are professional, personal, empathic, and deliver positive outcomes in a timely manner. Furthermore, they welcome recommendations to improve upon their already-sterling service to strive for better-than-the-best, in their field....
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Comment on agent fees
All of the good comments were mentioned already under 'Review'. Potential improvement could be that in their management capacity, they regularly update Property's profile so not to contact Landlord unnecessarily.
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“We just recently rented a property in SW15 with Townends ......”

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Mar 10,2016
Minithumbup
By: 'Martina'
Mar 10,2016
0 people found
this helpful
We just recently rented a property in SW15 with Townends in Putney, after having no success with other agencies. I cannot stress how brilliant and exceptional Sam and Erol were throughout the whole process. Townends in Putney team delivered on their promise; they were honest, ...
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Comment on agent fees
Fair, they deserve every penny I have paid for!
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“Karl has offered an extremely efficient and effective service in ......”

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Mar 10,2016
Minithumbup
By: 'FENTI-36'
Mar 10,2016
1 people found
this helpful
Karl has offered an extremely efficient and effective service in both managing the transfer of my property to Beresford's management from the old supplier, and the recent management of boiler and heating issues and I am extremely grateful to him for his service....
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“good overall service responsive to all queries and helpful. only ......”

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Mar 10,2016
Minithumbup
By: 'Gavin'
Mar 10,2016
0 people found
this helpful
good overall service responsive to all queries and helpful. only issue was no access to outside space. would recommend to a friend....
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“We have recently completed on a lengthly and complex purchase ......”

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Mar 10,2016
Minithumbup
By: 'Samina'
Mar 10,2016
2 people found
this helpful
We have recently completed on a lengthly and complex purchase of a house ( 4 separate flats) with Myles and Sophie as our contact agents for the Seller. I am pleased of the support they both provided during the months it took to complete on all the ...
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N/A
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“Marion had a friendly, relaxed approach during all of our ......”

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Mar 10,2016
Minithumbup
By: 'Brentford'
Mar 10,2016
0 people found
this helpful
Marion had a friendly, relaxed approach during all of our viewings but she always took forward our positive and negative comments and made sure we didn't view places that would waste our time. She was perceptive in figuring out what would work for us, and ...
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Comment on agent fees
Fine.
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“My husband and I were thrilled with the service that ......”

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Mar 09,2016
Minithumbup
By: 'Mrs'
Mar 09,2016
0 people found
this helpful
My husband and I were thrilled with the service that Townends Northfields provided. They offered really competitive rates and had a very quick and efficient sales team. Marion Pearson was our point of contact from when they marketed the flat through to completion. She was ...
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Comment on agent fees
Very competitive and reasonable.
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“Millie is a joy to work with. She is professional, ......”

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Mar 09,2016
Minithumbup
By: 'Marti'
Mar 09,2016
1 people found
this helpful
Millie is a joy to work with. She is professional, helpful, responsive and ensured that we had smooth communication at all times. She is full of fun and energy which really helped through the entire process....
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n/a
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“Katie was really helpful and nice to deal with. She ......”

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Mar 08,2016
Minithumbup
By: 'Sarah'
Mar 08,2016
1 people found
this helpful
Katie was really helpful and nice to deal with. She was always available to answer queries and gave some useful information on council tax which I had not known about. Thank you....
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“A complete professional who works with and for his clients ......”

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Mar 08,2016
Minithumbup
By: 'Sanjay'
Mar 08,2016
5 people found
this helpful
A complete professional who works with and for his clients till the closure. He only could have done that for me...
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Comment on agent fees
Good
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“Fast and Efficient, did not take long to get the ......”

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Mar 08,2016
Minithumbup
By: 'Reza'
Mar 08,2016
1 people found
this helpful
Fast and Efficient, did not take long to get the tenant. All other procedures were scheduled / arranged by townends. Would recommend them to others...
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Comment on agent fees
Good
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“Louis is extremely professional and helpful through the whole process ......”

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Mar 08,2016
Minithumbup
By: 'Leon'
Mar 08,2016
3 people found
this helpful
Louis is extremely professional and helpful through the whole process of buying properly. He always reply my emails and answer my phones in seconds. That is what I call 5 stars service. I will look forwards to work with him again in future. Highly recommended. Very- ...
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“Emilio and team have been very professional in dealing with ......”

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Mar 08,2016
Minithumbup
By: 'AC'
Mar 08,2016
1 people found
this helpful
Emilio and team have been very professional in dealing with our requirements for a property. They've been proactive to respond to our requirements with the right choices of property making the whole process smooth and quick....
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Comment on agent fees
I find the fees high compared to the other agencies that operate in the area.
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“Friendly, accommodating. Considering Katy has only been with the team ......”

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Mar 07,2016
Minithumbup
By: 'KC3D'
Mar 07,2016
4 people found
this helpful
Friendly, accommodating. Considering Katy has only been with the team for a few weeks, in my experience so far, Katy is doing a good job and seemed confident in her roll. Very professional....
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Comment on agent fees
Obviously, I'd prefer to pay less but if that's the fee, then, that's the fee
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“I was very pleased with service we reciened when purchasing ......”

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Mar 07,2016
Minithumbup
By: 'Natalie'
Mar 07,2016
0 people found
this helpful
I was very pleased with service we reciened when purchasing our property. Henry and all the other agents we spoke to at the branch were extremely helpful and professional. They always kept in contact throughout our purchase and were always there to help when we ...
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“Very happy. I was kept up to date on a ......”

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Mar 07,2016
Minithumbup
By: 'Jan'
Mar 07,2016
0 people found
this helpful
Very happy. I was kept up to date on a regular basis. Found a tenant from the first visit. They were also very polite and respected the previous tenants' privacy and only visited the property at the allocated dates and times. Polite and kind at ...
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“Team at Regents are fab had a few issues with ......”

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Mar 07,2016
Minithumbup
By: 'Alexandra'
Mar 07,2016
0 people found
this helpful
Team at Regents are fab had a few issues with my sale but they were always very helpful and knowledge especially Mark he's a star and I've bent his ear a few times and he's very polite and professional well done team for all your ...
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Comment on agent fees
Good
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“Emma and Chad where very professional and helpful during the ......”

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Mar 07,2016
Minithumbup
By: 'Alex'
Mar 07,2016
0 people found
this helpful
Emma and Chad where very professional and helpful during the buying process.I highly recommend Townends for the efficiency and the great level of service that they provide.Emma and Chad where excellent.Thank you...
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“Townends was the only agency among MANY, we've visited to ......”

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Mar 07,2016
Minithumbup
By: 'Elena'
Mar 07,2016
6 people found
this helpful
Townends was the only agency among MANY, we've visited to find a property to rent. I do not know, whether this is the agency's style in general, or we were lucky with the staff member who was dealing with us, but we are extremely satisfied. ...
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“The branch and the renewals team worked well together.The ......”

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Mar 07,2016
Minithumbup
By: 'Stephen'
Mar 07,2016
0 people found
this helpful
The branch and the renewals team worked well together. The then existing tenant wasn't prepared to give me a small increment at market on one of my Woking flats. A new (and better) tenant was quickly found who offered the asking price with no void ...
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Comment on agent fees
Appropriate
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“We just recently rented a property in SW15 with Townends ......”

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Mar 04,2016
Minithumbup
By: 'Ewa'
Mar 04,2016
0 people found
this helpful
We just recently rented a property in SW15 with Townends in Putney, after having no success with other agencies. I cannot stress how brilliant and exceptional Sam and Erol were throughout the whole process. Townends in Putney team delivered on their promise; they were honest, ...
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Comment on agent fees
Fair, they deserve every penny I have paid for!
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“We brought our current property through Regents and worked with ......”

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Mar 04,2016
Minithumbup
By: 'Williams'
Mar 04,2016
0 people found
this helpful
We brought our current property through Regents and worked with Mark and Joe who we found to be very professional, friendly and kept us well informed and updated throughout the process. I would highly recommend Regents to any of my friends or family....
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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