Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“Purchased our new home through Townends Staines Branch. Dealt initially ......”

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Mar 18,2016
Minithumbup
By: 'Jay'
Mar 18,2016
1 people found
this helpful
Purchased our new home through Townends Staines Branch. Dealt initially with young Harry who was both professional and knowledgable. Later in the process we dealt with Micheal. Again very professional and always available whenever we had a question. Also communication with Micheal was always quick ...
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n/a
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“Beresford were excellent in support and advice. I felt at ......”

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Mar 18,2016
Minithumbup
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Ryan
By: 'Seller'
Mar 18,2016
0 people found
this helpful
Beresford were excellent in support and advice. I felt at all times that they were up to date on progress and that they were doing all they could to see the sale through....
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Comment on agent fees
Good
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“Chris, what can I say. He is one of the ......”

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Mar 18,2016
Minithumbup
By: 'Dominic'
Mar 18,2016
0 people found
this helpful
Chris, what can I say. He is one of the most efficient, hardworking and brilliant estate agents out there. He sold our flat within a week and when that fell through had already lined up another open day and again sold within the week and ...
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Comment on agent fees
The fees were very reasonable, especially given how much work he put in that was above and beyond.
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“Both Chris and Dannielle were very helpful in my house ......”

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Mar 17,2016
Minithumbup
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Dannielle
By: 'Mr'
Mar 17,2016
2 people found
this helpful
Both Chris and Dannielle were very helpful in my house search and were not pushy in anyway. When it came to putting in an offer, Dannielle was very quick and clear with what needed to be completed....
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Comment on agent fees
They are not the worst, but not the best. I was initially told they are ‚£150 per tenant, but was not told about the fixed tenancy set up fee of ‚£150.
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“Both James and Taylor were responsive, hard working and professional ......”

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Mar 17,2016
Minithumbup
By: 'Ian'
Mar 17,2016
0 people found
this helpful
Both James and Taylor were responsive, hard working and professional in taking on my property and letting it within 3 days for an excellent rental figure! They achieved 2 offers over my target rental amount and found me suitable tenants. Everything else up to the start of ...
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Comment on agent fees
Fees are very competitive.
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“Stacey was very helpful and wonderful with us. Did helped ......”

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Mar 17,2016
Minithumbup
By: 'Roberta'
Mar 17,2016
0 people found
this helpful
Stacey was very helpful and wonderful with us. Did helped us a lot. I would recommend this agency to my friends....
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Comment on agent fees
Good
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“Katie was great to work with; nothing seemed a problem ......”

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Mar 17,2016
Minithumbup
By: 'Overall'
Mar 17,2016
3 people found
this helpful
Katie was great to work with; nothing seemed a problem for her; great customer her; less positive experience with Jenna - when I called to express upset about service received from their contractor I felt that she wasn't listening to all my concerns but talked ...
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Comment on agent fees
Far too expensive !!!
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“After looking for an apartment in Pump House Crescent for ......”

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Mar 17,2016
Minithumbup
By: 'PHC'
Mar 17,2016
1 people found
this helpful
After looking for an apartment in Pump House Crescent for a number of weeks and dealing with a numerous agencies Sam finally managed to find me the right one which I had in mind. His customer service was absolutely amazing eventhough we met a few ...
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Comment on agent fees
Good and competitive
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“We choose to use Townends over other estate agents as ......”

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Mar 16,2016
Minithumbup
By: 'Patricia'
Mar 16,2016
0 people found
this helpful
We choose to use Townends over other estate agents as they were very professional and followed through on any request we made. I found that Simon and the team were very approachable. Simon has always been very supportive and was always good at keeping in ...
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Comment on agent fees
Excellent
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“These estate agents provided a good and efficient service. I ......”

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Mar 16,2016
Minithumbup
By: 'Anon'
Mar 16,2016
1 people found
this helpful
These estate agents provided a good and efficient service. I found the staff to be polite and helpful. Competitive rates....
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“Written as landlord of rental property: clear, helpful advice on ......”

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Mar 16,2016
Minithumbup
By: 'Michael'
Mar 16,2016
1 people found
this helpful
Written as landlord of rental property: clear, helpful advice on marketing of my property. Tenants found quickly with follow up to ensure that both parties were happy with the tenancy....
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Comment on agent fees
Fees are based on the type of service provided during tenancy. As an existing customer I was aware off these but correctly the charging basis was made clear to me.
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“Jessica and team rented out my property for the second ......”

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Mar 16,2016
Minithumbup
By: 'Karen'
Mar 16,2016
0 people found
this helpful
Jessica and team rented out my property for the second time. When Jessica wasn't available, she always left instructions with her colleagues so there was never any interruption to the process. All problems were resolved and handled as a priority. I would highly recommend the ...
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Comment on agent fees
Great value for money.
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“The Service I received from Stacey and Digory was fantastic. ......”

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Mar 16,2016
Minithumbup
By: 'Richard'
Mar 16,2016
0 people found
this helpful
The Service I received from Stacey and Digory was fantastic. They kept me informed throughout the process and made the letting almost stress free. This despite some unusual circumstances which they handled with ease. Anyone looking to let a property should give these guys a ...
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Comment on agent fees
I had no issue with the fees charged. All were reasonable and fair
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“We dealt with a few members of staff whilst selling ......”

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Mar 16,2016
Minithumbup
By: 'Laura'
Mar 16,2016
1 people found
this helpful
We dealt with a few members of staff whilst selling our property, one I couldn't add to the list is James hay who also delivered a 5 star service. We were very happy with Townends and got quick and honest feedback about all our viewings....
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Comment on agent fees
Good
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“Taylor made this process very easy and simple. Great guy ......”

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Mar 16,2016
Minithumbup
By: 'hbs27'
Mar 16,2016
1 people found
this helpful
Taylor made this process very easy and simple. Great guy with a positive attitude in helping others get what they want....
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Comment on agent fees
Good
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“Offers via e-mail fit all to my requests and any ......”

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Mar 16,2016
Minithumbup
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Ryan
By: 'Chris'
Mar 16,2016
2 people found
this helpful
Offers via e-mail fit all to my requests and any viewing was short dated, uncomplicated and in the end I've got the flat I liked the most. A plus for being very honest with me and for not trying to roll any s*** in glitter!...
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Comment on agent fees
Good fee compared to what I have seen before in this area.
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“The agent assisted me find a property in the region ......”

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Mar 16,2016
Minithumbup
By: 'Ed'
Mar 16,2016
1 people found
this helpful
The agent assisted me find a property in the region and was highly informative with questions asked. Processing of my application was done quickly with ease....
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Comment on agent fees
The fees are adequate
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“Sam was highly professional from the first minute we met ......”

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Mar 16,2016
Minithumbup
By: 'Top'
Mar 16,2016
1 people found
this helpful
Sam was highly professional from the first minute we met him. He was very helpful and responded to all our enquiries in minutes. Very friendly and treats clients with respect. Highly recommended agent.We've already passed on his contact details to others. Thank you Sam!...
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“Very proactive in selecting prospective properties that matched my specifications, ......”

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Mar 15,2016
Minithumbup
By: 'E'
Mar 15,2016
0 people found
this helpful
Very proactive in selecting prospective properties that matched my specifications, arranging viewings and answering general queries. Made the process of finding property as smooth as these can be...
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Comment on agent fees
Standard
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“I am very happy with the service Taylor offers in ......”

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Mar 15,2016
Minithumbup
By: 'Tina'
Mar 15,2016
0 people found
this helpful
I am very happy with the service Taylor offers in supporting me searching for rental properties... from start to finish, he has been very efficient and professional making the search for me - so much easier and smooth....
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“since the moment I contacted Josh and Sam, they were ......”

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Mar 15,2016
Minithumbup
By: 'Alan'
Mar 15,2016
0 people found
this helpful
since the moment I contacted Josh and Sam, they were extremely helpful, and most importantly very open on the options and the market's movement in the last couple of months, so I could have a better idea on the area I was looking for. During ...
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Comment on agent fees
average rated fees, much lower than its competitors and better suited than the ones with similar prices, but terrible service
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“A very professional, polite and friendly agent - I would ......”

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Mar 15,2016
Minithumbup
By: 'Mrs'
Mar 15,2016
6 people found
this helpful
A very professional, polite and friendly agent - I would have no hesitation at recommending Zack to others looking for property in the Woking area....
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“Excellent from start to finish, dedicated team from top to ......”

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Mar 15,2016
Minithumbup
By: 'DH'
Mar 15,2016
6 people found
this helpful
Excellent from start to finish, dedicated team from top to bottom. Did everything they could for us and for the best rates. Can't fault in any way....
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Comment on agent fees
Fees were excellent
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“Mr Byrne is the best negotiator I have ever met ......”

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Mar 15,2016
Minithumbup
By: 'Anita'
Mar 15,2016
2 people found
this helpful
Mr Byrne is the best negotiator I have ever met in Surrey. He made good impression first time we met to view the potential house and during the letting procedure he was very helpful and worked fast. He knows what to do to make the ...
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Comment on agent fees
Agent`s fees were reasonable
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“Very helpful when helping us find the perfect home and ......”

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Mar 15,2016
Minithumbup
By: 'Chris'
Mar 15,2016
3 people found
this helpful
Very helpful when helping us find the perfect home and efficient once we put in offer to get us moved in asap...
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“This is the second time we have used Townends and ......”

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Mar 15,2016
Minithumbup
By: 'Tammy'
Mar 15,2016
2 people found
this helpful
This is the second time we have used Townends and have found service great. We will always use in future....
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Comment on agent fees
Good
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“As a relocation agent I use TOWNENDS frequently when searching ......”

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Mar 15,2016
Minithumbup
By: 'Paul'
Mar 15,2016
6 people found
this helpful
As a relocation agent I use TOWNENDS frequently when searching in Woking. Zack has a professional and friendly attitude and is a pleasure to deal with....
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“Emma was fabulous to deal with and the whole process ......”

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Mar 14,2016
Minithumbup
By: 'Sheelagh'
Mar 14,2016
0 people found
this helpful
Emma was fabulous to deal with and the whole process went very smoothly. It was also a pleasure to deal with Emma Western whilst finalising the sale....
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“Matthew and Sam have been very professional and organised in ......”

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Mar 14,2016
Minithumbup
By: 'Rohit'
Mar 14,2016
1 people found
this helpful
Matthew and Sam have been very professional and organised in finding the most suitable tenant for my apartment keeping in mind my very strict requirements. I highly recommend them....
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Comment on agent fees
Agent fee was made very clear and there are no hidden extras.
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“The service we received from the staff at Townends, especially ......”

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Mar 14,2016
Minithumbup
By: 'Peter'
Mar 14,2016
0 people found
this helpful
The service we received from the staff at Townends, especially John Catchpole, was first rate. They are professional, efficient, helpful and friendly. They always seem willing to go the extra mile....
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Comment on agent fees
Fair enough. They earned their money.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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