Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“So sorry Mathew as it has taken so long to ......”

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Mar 28,2016
Minithumbup
By: 'shears'
Mar 28,2016
0 people found
this helpful
So sorry Mathew as it has taken so long to get round to wright this but i have been verry busy, but i must say that he is the most helpfull and under standing agent i have meet in years, he under stood all the ...
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“I chose Townends as my first choice and I highly ......”

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Mar 28,2016
Minithumbup
By: 'Diogo'
Mar 28,2016
0 people found
this helpful
I chose Townends as my first choice and I highly recommend this particular estate agency as it is very professional and the agents deal with your situation efficiently. Miss Harris is a polite and has excellent customer service skills. A very positive and intellectual lady....
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Quality at a good price!
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“George is on the ball and on the case constantly. ......”

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Mar 28,2016
Minithumbup
By: 'HPBS'
Mar 28,2016
0 people found
this helpful
George is on the ball and on the case constantly. Always responds quickly and suitably to queries. If only all agents were this polite and efficient......!...
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Comment on agent fees
Fair
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“Renae is an incredible real estate agent, which immediately understood ......”

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Mar 26,2016
Minithumbup
By: 'adriana'
Mar 26,2016
0 people found
this helpful
Renae is an incredible real estate agent, which immediately understood our needs (a great breath of fresh air!). She has consistently showed us relevant properties which fitted our criteria, and provided us with great advice. She is a delightful, sincere and straightforward lady with great ...
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“Millie was extremely helpful and proactive throughout the selling procedure, ......”

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Mar 26,2016
Minithumbup
By: 'D'
Mar 26,2016
0 people found
this helpful
Millie was extremely helpful and proactive throughout the selling procedure, and her cheerful and positive manner was an added bonus....
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“Chris did a good job of persuading me of townends ......”

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Mar 25,2016
Minithumbup
By: 'Mr'
Mar 25,2016
0 people found
this helpful
Chris did a good job of persuading me of townends ability. Marion made sure I followed to my sale to completion with no trouble....
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Good
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“The Lettings team of Townends have come up trumps sorting ......”

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Mar 25,2016
Minithumbup
By: 'International'
Mar 25,2016
0 people found
this helpful
The Lettings team of Townends have come up trumps sorting a complex housing situation for us. Kellie and Clint have been great communicators and worked together to get our property re-marketed and tenanted as quickly as they could and getting a current market value for ...
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“Excellent service provided by Clint and Kellie. Professional, friendly, found ......”

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Mar 25,2016
Minithumbup
By: 'C'
Mar 25,2016
0 people found
this helpful
Excellent service provided by Clint and Kellie. Professional, friendly, found good tenants quickly, and achieved the rental required. The fully managed service provides a great service for me and my tenants...
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Comment on agent fees
Good
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“The property was damaged after the viewing. The day before ......”

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Mar 25,2016
Minithumbdown
By: 'M'
Mar 25,2016
1 people found
this helpful
The property was damaged after the viewing. The day before the check in I was contacted several times from the agency to make sure I had paid everything and at no point anybody mentioned the issue. The inventory was not update with the damage. I ...
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“Both Nicola and Michael were tremendous in their efforts in ......”

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Mar 25,2016
Minithumbup
By: 'Deep'
Mar 25,2016
1 people found
this helpful
Both Nicola and Michael were tremendous in their efforts in finding the right buyer for my property. They also were very cooperative in making the process from accepting an offer to completing the sale extremely easy....
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Comment on agent fees
Good, for the service they provide well worth it !
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“I arranged for the local agents on Northfields Avenue to ......”

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Mar 25,2016
Minithumbup
By: 'Mr'
Mar 25,2016
0 people found
this helpful
I arranged for the local agents on Northfields Avenue to value my property and by far I found Marion Pearson the most knowledgeable, thorough, honest and personable. I made the right choice to instruct Townends but in particular putting my most valuable asset in the ...
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“Marion has been so informative and helpful. She was understanding ......”

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Mar 25,2016
Minithumbup
By: 'Sama'
Mar 25,2016
0 people found
this helpful
Marion has been so informative and helpful. She was understanding when I had to take my kids with me to view houses. She amazingly got me interested a property I had previously disregarded due to the state and the price. She had lots of ideas ...
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“Am just about to move in to my new house. ......”

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Mar 25,2016
Minithumbup
By: 'Holly'
Mar 25,2016
0 people found
this helpful
Am just about to move in to my new house. I have to say this is one of the best estate agents Iv dealt with before. Emma made the whole process so much smoother and contacted me regularly to keep me upto date on what ...
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“I had a Great Experience working with them .They were ......”

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Mar 25,2016
Minithumbup
By: 'Pushpa'
Mar 25,2016
2 people found
this helpful
I had a Great Experience working with them .They were very helpful and friendly Staff. I would recommend them without hesitation....
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Comment on agent fees
Good
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“Good service and faster turnaround time he was very helpful ......”

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Mar 25,2016
Minithumbup
By: 'Gurpreet'
Mar 25,2016
0 people found
this helpful
Good service and faster turnaround time he was very helpful and contacted me in India even before I moved to Guildford...
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Comment on agent fees
Good
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“Thanks to Louis we are now settled in our first ......”

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Mar 25,2016
Minithumbup
By: 'Sophie'
Mar 25,2016
1 people found
this helpful
Thanks to Louis we are now settled in our first home together and couldn't be happier! From the very start it was a professional service and any questions we had were answered quickly and efficiently. A personal touch goes and long way and you Louis ...
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“Tylor is the best agent. I recomend to all of ......”

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Mar 25,2016
Minithumbup
By: 'Tylor'
Mar 25,2016
0 people found
this helpful
Tylor is the best agent. I recomend to all of you. He is very responsible, professional and helpful agent with the great attitude. Thank you so much to him for all his hard work....
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Comment on agent fees
The Best Agent
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“Very satisfied with the service given by Tim and a ......”

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Mar 25,2016
Minithumbup
By: 'Andrew'
Mar 25,2016
0 people found
this helpful
Very satisfied with the service given by Tim and a number of his associates during the process of selling my mothers house. I was always kept up to date with how things were progressing....
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Comment on agent fees
Good
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“Kieran was very helpful, professional and tentative to my requests/......”

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Mar 24,2016
Minithumbup
By: 'S.Y'
Mar 24,2016
0 people found
this helpful
Kieran was very helpful, professional and tentative to my requests/needs in helping me secure the flat. I would highly recommend Kieran...
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“Robert was able to secure the sale of this property ......”

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Mar 24,2016
Minithumbup
By: 'T'
Mar 24,2016
0 people found
this helpful
Robert was able to secure the sale of this property before we got to the open day. Emma has kept me up to date with progress and has been in regular contact with the solicitors to keep things moving. I have been happy with the ...
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“We have been very grateful for all the support we ......”

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Mar 23,2016
Minithumbup
By: 'El'
Mar 23,2016
2 people found
this helpful
We have been very grateful for all the support we have received from Sophie and Myles for the purchase of our first flat. Our main contact was Emma Western from Townends Move Team. She was extremely efficient and pro active. The whole team worked well ...
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“Good communication Willing to help me find a flat as ......”

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Mar 23,2016
Minithumbup
By: 'Tenant78'
Mar 23,2016
0 people found
this helpful
Good communication Willing to help me find a flat as per my criteria Given advise re renting a flat in general...
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Comment on agent fees
Bad
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“Emilio has been professional, helpful, friendly and understanding in our ......”

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Mar 23,2016
Minithumbup
By: 'Tamryn'
Mar 23,2016
4 people found
this helpful
Emilio has been professional, helpful, friendly and understanding in our needs as tenants and we would highly recommend his services....
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Comment on agent fees
Slightly high for us, but taking the service into consideration, we decided to look past this.
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“Well now, it is rare in the lettings business, from ......”

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Mar 23,2016
Minithumbup
By: 'Jules'
Mar 23,2016
1 people found
this helpful
Well now, it is rare in the lettings business, from my experience, to be charmed to the point that the memory of people lingers, but I have to say that I have never met two more wonderful agents than Toby and Stacey. They treated my ...
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Good
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“We bought our property through Townends around 7 years ago and ......”

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Mar 21,2016
Minithumbup
By: 'Sugarbabe'
Mar 21,2016
0 people found
this helpful
We bought our property through Townends around 7 years ago and they manage the rental for us.I have nothing but great things to say about their team, in particular Matthew Huybrechts who always returns e mails and telephone calls immediately and Vernon the Lettings Accounts ...
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Comment on agent fees
Our property is managed and the fees are reasonable for the service we receive
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“A fast, effective and clearly well designed service that kept ......”

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Mar 21,2016
Minithumbup
By: 'Jon'
Mar 21,2016
1 people found
this helpful
A fast, effective and clearly well designed service that kept the paperwork simple and minimal, whilst taking care of all my requirements....
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Comment on agent fees
Very competitive indeed
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“a very professional &diligent agent , determined to get the best ......”

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Mar 21,2016
Minithumbup
By: 'george'
Mar 21,2016
0 people found
this helpful
a very professional &diligent agent , determined to get the best price and best advice for the client. diligent in liaising between the buyer and the seller in negotiating all the details and solving outstanding points good market knowledge thank you!...
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“James was an extremely effective negotiator. He helped us a ......”

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Mar 20,2016
Minithumbup
By: 'J'
Mar 20,2016
0 people found
this helpful
James was an extremely effective negotiator. He helped us a huge amount to resolve any difficulties, particularly in relation to negotiations with the landlord over a new carpet. He is extremely conscientious and effective, and always take the time to go the extra mile to ...
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“I have been very impressed with Claire as an agent, ......”

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Mar 19,2016
Minithumbup
By: 'Steve'
Mar 19,2016
1 people found
this helpful
I have been very impressed with Claire as an agent, I have been looking for a house for a while now and have had dealings with lots of agents and have not been happy with any of them until I came to Townends. Claire has ...
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“Both Chris Jones and Amilcar Caires have been outstanding in ......”

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Mar 19,2016
Minithumbup
By: 'Gurinder'
Mar 19,2016
2 people found
this helpful
Both Chris Jones and Amilcar Caires have been outstanding in helping out in dificult situation like the water leak by helping in sending plumber in cordination with maintenance department during anxious times. Also helping in finding correct tenants on time....
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Comment on agent fees
good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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