Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
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Latest Properties

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Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“A very positive letting experience. I am new to Williams ......”

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Dec 16,2020
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Onal
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Adriana
By: 'Jack'
Dec 16,2020
0 people found
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A very positive letting experience. I am new to Williams Lynch and they made life easy and were very responsive throughout process - from finding the right property to ensuring settled in. Big thanks to Adriana and Onal for your continued assistance....
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By: Mark Williams
Dec 16, 2020
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Thank you for your kind comments Jack ? ...

“Good service...”

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Dec 14,2020
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Karina
By: 'Tabitha'
Dec 14,2020
0 people found
this helpful
My partner and I have very much enjoyed living where we are and our agent, Karina, has made the experience that much better. We have had a few issues with the property, but whenever we have Karina has picked up our calls, responded to our ...
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“After contacting Townends HQ, I was helped by......”

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Dec 11,2020
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Antonios
By: 'Mrs'
Dec 11,2020
1 people found
this helpful
After contacting Townends HQ, I was helped by Antonios, who was willing to take the time to find a solution to my problem regarding my property in Woking. I found him to be professional, knowledgeable, and very helpful....
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“Very impressed! Fast and efficient in how the......”

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Dec 11,2020
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Lia
By: 'JOYCE'
Dec 11,2020
0 people found
this helpful
Very impressed! Fast and efficient in how they handled my search for a new home. I would highly recommend them. Lia was very helpful and very friendly and made everything very easy and straightforward for us to move....
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“Gavin is a fat ugl** lier.. avoid these crook......”

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Dec 03,2020
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Gavin
By: 'Omar'
Dec 03,2020
0 people found
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Gavin is a fat ugl** lier.. avoid these crooks at all cost. Classic example of you local dodgy estate agents.....
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“I have been very happy with the services offe......”

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Dec 03,2020
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Karina
By: 'Bob'
Dec 03,2020
0 people found
this helpful
I have been very happy with the services offered by Beresford Residential. They have done everything they said they would at a reasonable charge. Karina has always kept us up to speed with what's going on....
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“Gavin in South Norwood is a big fat liar...”

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Dec 02,2020
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Gavin
By: 'Rizwan'
Dec 02,2020
0 people found
this helpful
Agents are liars and have zero morality. I had one of the worst experience dealing with the crooks in South Norwood branch. Gavin the letting manager lied to my face multiple times and gave conflicting statements. They can sell their soul for small amount of ...
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By: Amber Brackley
Dec 02, 2020
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Hi Rizwan, I would love an opportunity to discuss this further with you and to understand how we may help. Please do contact me at [email protected] and provide your contact number. Regards - Amber ...

“Excellent!...”

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Dec 01,2020
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Karina
By: 'Melissa'
Dec 01,2020
0 people found
this helpful
Karina Selway has been such an excellent point of contact, helping everything run smoothly when I was moving into my property. A really professional and friendly property manager who goes the extra mile. I would definitely recommend Karina and she delivered amazing customer service which ...
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“Agent arivedPunctual to the viewing apointme......”

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Dec 01,2020
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Paris
By: 'Borja'
Dec 01,2020
0 people found
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Agent arived Punctual to the viewing apointment, very polite and straight forward service with everything sorted in a couple of days....
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“Excellent and very efficient. Very personable......”

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Nov 27,2020
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Lia
By: 'Sally'
Nov 27,2020
0 people found
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Excellent and very efficient. Very personable and responsive. I would highly recommend to anyone dealing with and working with Lia...
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“Karina Selway manages my properties in London......”

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Nov 24,2020
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Karina
By: 'James'
Nov 24,2020
0 people found
this helpful
Karina Selway manages my properties in London and has done a brilliant job this year. I really appreciate all her help and hard work thank you, James Wilson...
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“Excellent service...”

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Nov 23,2020
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Catherine
By: 'Angela'
Nov 23,2020
0 people found
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Excellent service. We purchased our house through this agency and so impressed we are now using them as agents to rent our property out too....
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By: Mark Williams
Nov 23, 2020
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Hi Angela Thank you for the valued feedback ? ...

“I requested a visit to a property based in SW......”

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Nov 23,2020
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Lia
By: 'Juan'
Nov 23,2020
0 people found
this helpful
I requested a visit to a property based in SW19 2RP and we had to delay it 14 days due to tenants were in quarantine. Fair enough. We did a visit and the agent informed me correctly about everything. All that she said was accurate, she ...
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“A short note to say a huge thank you to Max a......”

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Nov 22,2020
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By: 'Graeme'
Nov 22,2020
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A short note to say a huge thank you to Max and Toby - they were both professional and hugely helpful when we working through a letting last month. A pleasure to work with them both....
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“HI,Lia was really helpful from beginning to ......”

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Nov 21,2020
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Lia
By: 'Issam'
Nov 21,2020
0 people found
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HI, Lia was really helpful from beginning to end, and still is, very good transparent communication that makes the process less stressful, and quicker, I personally had a very tight moving deadline, that could not have been met without her help....
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“Khalisha is amazing!...”

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Nov 18,2020
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Khalisha
By: 'Igran'
Nov 18,2020
0 people found
this helpful
I was given a warm welcome by Khalisha, not only did she help me find my dream flat but she was also attentive to me as a customer. I trusted her completely and it paid off! Her work ethic and how I was dealt with ...
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“My experience with Lia has been wonderful. Fi......”

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Nov 17,2020
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Lia
By: 'Ayomide'
Nov 17,2020
0 people found
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My experience with Lia has been wonderful. First of all, the apartment has been nothing short of perfect for my partner and I. Not only in terms of the amenities in the house but also the location as well as the amount. And Lia was ...
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“Super friendly and professional.Always kept ......”

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Nov 17,2020
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Lia
By: 'Natalia'
Nov 17,2020
0 people found
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Super friendly and professional. Always kept me updated through out the process and was very understanding and easy to communicate with....
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“Avoid at all costs...”

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Nov 16,2020
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By: 'Roberts'
Nov 16,2020
0 people found
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Avoid at all cost. They leased me a property that wasn't cleaned at all, with dirt and disgusting mould like patches on the walls and by the windows. Agency and the landlord claimed that it is professionally cleaned which was obviously not true (see from ...
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“My family was relocated to London In July, an......”

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Nov 12,2020
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Lia
By: 'Epo'
Nov 12,2020
0 people found
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My family was relocated to London In July, and we are lucky to have Lia to be the agent helping us arrange the virtual tour during the pandemic. Lia is very responsive and helpful to my questions....
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“Lia was helpful and understanding...”

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Oct 30,2020
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Lia
By: 'Alexandra'
Oct 30,2020
0 people found
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As a tenant, I was in direct contact with Lia. Not only was she friendly, but she was also very helpful and understanding....
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“Great service even during lockdown...”

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Oct 30,2020
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Lia
By: 'Lewis'
Oct 30,2020
0 people found
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Our agent Lia was friendly and was able to do a viewing in the evening to align with our work schedules. The move in was arranged conveniently and done with 0 physical contact. Lia reassured us of her support and was available to contact if required. ...
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“I had a fantastic experience with Redbear esp......”

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Oct 29,2020
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Lia
By: 'Silvia'
Oct 29,2020
0 people found
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I had a fantastic experience with Redbear especially due to Lia who is amazing. She has been always very helpful and very nice to me. She suggested the right flat for me and she is always ready to help if I have any problems. Well ...
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“Really helpful at the start and always availa......”

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Oct 27,2020
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Lia
By: 'Siannan'
Oct 27,2020
0 people found
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Really helpful at the start and always available over text or call for any queries or concerns we had prior to the sale....
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“So grateful to Taija for helping us to find o......”

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Oct 26,2020
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Taija
By: 'Grace'
Oct 26,2020
0 people found
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So grateful to Taija for helping us to find our dream flat! She was helpful and efficient throughout the process...
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“Helpful and Friendly...”

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Oct 26,2020
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Lia
By: 'Denys'
Oct 26,2020
0 people found
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Everything has been super easy and great with redbear management. They are usually very quick to fix any issues that you may encounter. Our agent Lia is super friendly and helpful even after almost 2 years after letting us the property she is always by the ...
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“Lia Kitsopoulos has been awesome. Always help......”

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Oct 25,2020
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Lia
By: 'Brendan'
Oct 25,2020
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Lia Kitsopoulos has been awesome. Always helpful and friendly. I forgot my keys when returning to the property from a long trip away and Lia was there to meet me very late on a Friday night at a moments notice - literally saved me! Lia ...
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“bermondsey flat...”

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Oct 24,2020
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Adriana
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Ben
By: 'Alberto'
Oct 24,2020
0 people found
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I had a great experience with Adriana and Ben! I think they take care of their clients in the best way!...
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“Good service provided from day one. I have no......”

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Oct 24,2020
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Lia
By: 'Sarune'
Oct 24,2020
0 people found
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Good service provided from day one. I have now moved into the property and the quality of service has still been maintained at the expected level by the agent, Lia. Thank you....
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“Lia @ RedBear. Super helpful and informative. Made it so eas......”

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Oct 23,2020
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Lia
By: 'Matthew'
Oct 23,2020
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Super helpful and informative. Made it so easy, especially as we sorted it all out and moved in during the Covid-19 period....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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