Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“I have been very impressed with the team at Townends, ......”

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Apr 06,2016
Minithumbup
By: 'Santi'
Apr 06,2016
2 people found
this helpful
I have been very impressed with the team at Townends, especially Claire. I have been looking for a buy to let property for a year and a half now and unfortunately for different reasons I needed to pull out of the sale. However Claire found ...
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“Professional, efficient, effective with a lovely friendly manner, I would ......”

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Apr 05,2016
Minithumbup
By: 'Cathy'
Apr 05,2016
1 people found
this helpful
Professional, efficient, effective with a lovely friendly manner, I would recommend Stacey to anyone wishing to rent out their property. Stacey managed the end of a tricky tenancy exceptionally well keeping me well informed throughout the process, and proactively managed a seamless transition from one ...
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Comment on agent fees
Although the Agent's fees are higher than competitors I went with Regents based on their excellent reviews.
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“I have had the pleasure of dealing with Jessica while ......”

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Apr 04,2016
Minithumbup
By: 'Alex'
Apr 04,2016
0 people found
this helpful
I have had the pleasure of dealing with Jessica while renting out my property for the first time. She has always been very helpful and courteous....
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Comment on agent fees
The fees seeming in line with other agents on the market, though the rental valuation was quite optimistic in the end.
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“I would definitely recommend Regents Sunbury, Alex was very friendly ......”

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Apr 04,2016
Minithumbup
By: 'Alex'
Apr 04,2016
0 people found
this helpful
I would definitely recommend Regents Sunbury, Alex was very friendly and professional. He worked very hard to find a tenant before I had completed on the property and enabled eveything to run smoothly....
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“Hi!!! I'm glad to choose this agency!!! It was everything ......”

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Apr 04,2016
Minithumbup
By: 'Ruben'
Apr 04,2016
0 people found
this helpful
Hi!!! I'm glad to choose this agency!!! It was everything easy to deal with!!!! The staff is extremely professional!!!!!...
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I'm glad to choose this agency!!! It was very easy to deal with!!! The staff was amazing!!!!
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“Brett provided a prompt and professional service throughout, courteous and ......”

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Apr 04,2016
Minithumbup
By: 'NICK'
Apr 04,2016
0 people found
this helpful
Brett provided a prompt and professional service throughout, courteous and informative at all times and always kept me up to date, i couldnt have asked for an easier sale of my property. Would recommend both him and Regents without hesitation....
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Comment on agent fees
very fair !
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“Hamilton Chess is knowledgable and friendly .Queries and information are ......”

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Apr 04,2016
Minithumbup
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Rav Singh
By: 'Good'
Apr 04,2016
0 people found
this helpful
Hamilton Chess is knowledgable and friendly .Queries and information are dealt with quickly and efficiently. The overall service is reliable and professional....
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Good
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“Millie has shown that the good old fashioned professional service ......”

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Apr 04,2016
Minithumbup
By: 'Holly'
Apr 04,2016
1 people found
this helpful
Millie has shown that the good old fashioned professional service that estate agents can offer is still alive! She was exceptionally attentive throughout our whole process from finding a property, to chasing solicitors, being a great go-between for us and the vendor and making sure ...
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n/a
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“I was up against a very short deadline (2 months) to ......”

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Apr 04,2016
Minithumbup
By: 'Sol'
Apr 04,2016
1 people found
this helpful
I was up against a very short deadline (2 months) to complete and exchange before the 1st April increase in stamp duty. Millie Lamb proved to be very proactive in dealing with the many problem areas that arose, particularly given the seller lived in Australia. There ...
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“Always helpful and available when you need extra information or ......”

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Apr 04,2016
Minithumbup
Staff profile picture
By: 'Virginia'
Apr 04,2016
0 people found
this helpful
Always helpful and available when you need extra information or viewing. We went through the all process with Hamilton Chess and Dezrez mortgage - very happy....
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“I found Amanda very helpful, she was very communicative about ......”

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Apr 01,2016
Minithumbup
By: 'Nathan'
Apr 01,2016
0 people found
this helpful
I found Amanda very helpful, she was very communicative about all aspects of the purchase from start to finish and i felt fully informed. She was quick to address issues that came up and i never felt that i had to chase for things to ...
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n/a
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“Stacey was just OUTSTANDING in every aspect of my propery ......”

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Apr 01,2016
Minithumbup
By: 'Sarah'
Apr 01,2016
0 people found
this helpful
Stacey was just OUTSTANDING in every aspect of my propery rental . From the very first meeting to the new tenants moving she always kepted me well informed on everything going on. I originally rented my house out privately to a friend as was hesitate about ...
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Comment on agent fees
Negiotated a very good rate that I was happy with
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“This was our first house purchase, so being complete novices ......”

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Apr 01,2016
Minithumbup
By: 'Twickenham'
Apr 01,2016
0 people found
this helpful
This was our first house purchase, so being complete novices we were hoping for some support through the buying process. The support we had from Townsends was fantastic. Quick responses, regular updates and letting us in and out if the property as we required, sometimes ...
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N/A
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“Stacey is a very friendly and approachable estate agent. She ......”

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Apr 01,2016
Minithumbup
By: 'Landlady'
Apr 01,2016
0 people found
this helpful
Stacey is a very friendly and approachable estate agent. She has been very helpful in replying to all my queries. As a first time landlady it was good to have someone to guide the process. I have had 2 sets of tenants now- Stacey has been ...
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“Stacey was very responsive and pro-active in getting my renewal ......”

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Apr 01,2016
Minithumbup
By: 'Sudhir'
Apr 01,2016
0 people found
this helpful
Stacey was very responsive and pro-active in getting my renewal processed. Even though we had some issues with Head Office, she worked hard to get the issue resolved....
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Comment on agent fees
Good
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“This must be the least professional letting agency I have ......”

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Apr 01,2016
Minithumbdown
By: 'MBK'
Apr 01,2016
3 people found
this helpful
This must be the least professional letting agency I have ever dealt with. It's a constant battle with the agents and their head office. Everything started when my flatmates and I were looking to rent a property. Roderick Allan was our agent and he took ...
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“I used Townends for my flat rental management company and ......”

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Mar 31,2016
Minithumbup
By: 'Gerry'
Mar 31,2016
0 people found
this helpful
I used Townends for my flat rental management company and recommend Shelley and her colleagues for a reliable service. On deciding to sell the property I also used their services and was impressed by how quick it was sold and brought to completion date with ...
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Comment on agent fees
reasonable agents fee's considering how prices are going up all the time.
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“Myself and my boyfriend are searching for our first flat ......”

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Mar 31,2016
Minithumbup
By: 'Ellie'
Mar 31,2016
2 people found
this helpful
Myself and my boyfriend are searching for our first flat and have found the service and communication from townends to be really good! Rhys regularly rings me with updates on our search, which is definitely a lot more than can be said for a lot ...
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“Bought a property from townends and the service provided was ......”

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Mar 31,2016
Minithumbup
By: 'karoona'
Mar 31,2016
0 people found
this helpful
Bought a property from townends and the service provided was excellent. Mr Harry was highly professional and a fantastic help for helping me find the right property. Miss Nicola elson on the other hand was very co-operative friendly and very indulgent in keeping me updated ...
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“Both Tufael and Misty worked brilliantly to get our sale ......”

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Mar 31,2016
Minithumbup
By: 'Adam'
Mar 31,2016
0 people found
this helpful
Both Tufael and Misty worked brilliantly to get our sale through, particularly when our first buyer pulled out and all hands were needed on deck. Thanks to Tufael in particular for keeping us up to speed with developments - his sterling work with Misty got ...
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Comment on agent fees
Think these were pretty fair!
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“Mohamed was very professional with helping us find the right ......”

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Mar 31,2016
Minithumbup
By: 'Claire'
Mar 31,2016
2 people found
this helpful
Mohamed was very professional with helping us find the right property. We registered with our preferences and he matched us to view a number of properties which matched our criteria. Within a week of our offer we had moved in with no hiccups. I would ...
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Good
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“Excellent service. Enthusiastic, helpful and dedicated to helping both the ......”

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Mar 31,2016
Minithumbup
By: 'B'
Mar 31,2016
0 people found
this helpful
Excellent service. Enthusiastic, helpful and dedicated to helping both the tenant and landlord and finding the best for both. Very motivated. Great local knowledge. Highly recommend....
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Comment on agent fees
Very reasonable.
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“Well what can I say!! Selling a house is one ......”

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Mar 31,2016
Minithumbup
By: 'Princess'
Mar 31,2016
0 people found
this helpful
Well what can I say!! Selling a house is one of the most stressful things myself and my husband have had to do and when it is your first house you started out in can be hard to see go, but can't thank the team ...
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Comment on agent fees
Very reasonable
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“I got in touch with William last minute before the ......”

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Mar 31,2016
Minithumbup
By: 'Margrethe'
Mar 31,2016
0 people found
this helpful
I got in touch with William last minute before the completion of my flat (5days) and he was able to get me a tenant within less than one week! Also due to the very short time line he met with me long after closing hours ...
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Comment on agent fees
Fair
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“Having bought a property through George, I can thoroughly recommend ......”

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Mar 30,2016
Minithumbup
By: 'JoeS'
Mar 30,2016
0 people found
this helpful
Having bought a property through George, I can thoroughly recommend - though primarily acting on behalf of the seller he was effective in helping me (and presumably the seller) work through the various 'bumps' in the process and his intermediation/ communication was timely and really ...
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Comment on agent fees
NA
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“Matt was always very prompt in responding to queries and ......”

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Mar 29,2016
Minithumbup
By: 'Positive'
Mar 29,2016
0 people found
this helpful
Matt was always very prompt in responding to queries and following up with the owner any questions I had. I had a very positive experience!...
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Comment on agent fees
The administration fee of ‚£480 was incredibly expensive and higher than I have paid previously. I also had To query the check in fee as the owner did the check in - after I queried it, it was refunded that same week. Aside from the administration fee, the other fees seemed appropriate and inline with others.
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“Great experience buying from Townends. Shelley and the team were ......”

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Mar 29,2016
Minithumbup
By: 'MS'
Mar 29,2016
0 people found
this helpful
Great experience buying from Townends. Shelley and the team were very helpful with a slightly difficult purchase, responding very promptly to any queries we had. Would recommend Townends to anyone....
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“Hish - Awesome service man! He gives me neutral professional ......”

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Mar 29,2016
Minithumbup
By: 'Lokesh'
Mar 29,2016
0 people found
this helpful
Hish - Awesome service man! He gives me neutral professional advice which help me understand how this market work as i am being very naive this letting market. Unfortunate that it didn't work out with Townends but i'll keep a note of his services and ...
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Comment on agent fees
NA
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“Please save yourself stress and money by avoiding this estate ......”

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Mar 29,2016
Minithumbdown
By: 'anonymous'
Mar 29,2016
0 people found
this helpful
Please save yourself stress and money by avoiding this estate agent - The Croydon bunch are OK - the Head office (the people who you talk to after signing) are rubbish. Having signed my contract in November - Townends have gone from a good estate ...
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Comment on agent fees
Shocking - charging ‚£250 for adding a name to a contract
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“Thank you for your service. The team was very professional ......”

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Mar 29,2016
Minithumbup
By: 'Mrs'
Mar 29,2016
0 people found
this helpful
Thank you for your service. The team was very professional and what i liked about the service is the fact that the agent was able to find me a tenant within a week of putting my property on the market. Clint and his team are ...
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Comment on agent fees
ok
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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