Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“I have contacted Diane over several years to check in ......”

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Apr 20,2016
Minithumbup
By: 'Paul'
Apr 20,2016
2 people found
this helpful
I have contacted Diane over several years to check in on the house market sales and rental prices whilst waiting for the appropriate time to develop nine flats. Even though there was no direct business for her she was so helpful and supportive in sharing ...
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“We have sold two properties through Townends and (even with ......”

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Apr 20,2016
Minithumbup
By: 'Lisa'
Apr 20,2016
0 people found
this helpful
We have sold two properties through Townends and (even with a different management team for each sale as they were 3 years apart), always found them enthusastic, knowledgeable and approachable. Any issues were dealt with immediately (for example we weren't happy with our first set of ...
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Comment on agent fees
Competitive
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“Always felt they could be trusted and always happy to ......”

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Apr 20,2016
Minithumbup
By: 'Jamie'
Apr 20,2016
0 people found
this helpful
Always felt they could be trusted and always happy to give an update and explain where we were. Found lots of buyers u like some other agencies. Very helpful in little things too like taking meter readings. Would definitely use Townends again over others....
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Comment on agent fees
Fair and competitive fee
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“We sold and bought properties at the same time using ......”

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Apr 20,2016
Minithumbup
By: 'Gonzalo'
Apr 20,2016
0 people found
this helpful
We sold and bought properties at the same time using Townends. Marc and Victoria were very professional, proactive and always available....
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Comment on agent fees
good
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“Very approachable, friendly and professional. Accommodating and able to understand ......”

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Apr 20,2016
Minithumbup
By: 'M'
Apr 20,2016
0 people found
this helpful
Very approachable, friendly and professional. Accommodating and able to understand client requirement/situation and resolve any incoming issues in timely manner. Excellent service....
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“Chris is very professional when dealing with our purchase of ......”

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Apr 20,2016
Minithumbup
By: 'Good'
Apr 20,2016
0 people found
this helpful
Chris is very professional when dealing with our purchase of new flat, always very responsive and taking up resposibility, never say no to customer's request. I would definitely recommend him for the sales agent,...
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Comment on agent fees
Good
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“We were treated excellently by Victoria even when asked to ......”

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Apr 20,2016
Minithumbup
By: 'Townends'
Apr 20,2016
0 people found
this helpful
We were treated excellently by Victoria even when asked to view property a few times. She was helpful and anything she wasn't sure of she made the point of finding out for us. Marc anserwed all our queries and worries professionally and was very efficient. ...
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Comment on agent fees
Good
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“My experience with Townends has been pleasant they are very ......”

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Apr 20,2016
Minithumbup
By: 'YU'
Apr 20,2016
0 people found
this helpful
My experience with Townends has been pleasant they are very friendly and professional. Matt has been very helpful with my search of property, very patient with my questions and always provides good guidelines. I have been sharing my good experience with friends and will recommend ...
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“Agents listen to our expectation and showed us what we ......”

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Apr 19,2016
Minithumbup
By: 'Mikael'
Apr 19,2016
0 people found
this helpful
Agents listen to our expectation and showed us what we were looking for, also spent time for negotiation and getting the contract signed....
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“Aaron was very friendly, professional and helpful; making everything as ......”

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Apr 19,2016
Minithumbup
By: 'ZoePincombe'
Apr 19,2016
0 people found
this helpful
Aaron was very friendly, professional and helpful; making everything as easy to follow and understand as possible. We appreciated his honesty and straight forward approach....
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Comment on agent fees
Very reasonable.
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“We had difficulties with our landlord, Clint was very good ......”

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Apr 19,2016
Minithumbup
By: 'Norbury'
Apr 19,2016
1 people found
this helpful
We had difficulties with our landlord, Clint was very good in helping us getting this resolved and giving us useful advice....
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Comment on agent fees
Not cheap
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“Distinctly average. Have successfully found me a client for the ......”

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Apr 18,2016
Minithumbdown
By: 'Mr'
Apr 18,2016
0 people found
this helpful
Distinctly average. Have successfully found me a client for the last few years but too many different contacts for different matters and the recent handover has not gone well due to a matter of cleaning. Of which, so far, I out of pocket. I will ...
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What agent could do to change your mind?
I find the additional sales items that Townends offer always to be way above market value. Insurance I got at half their price elsewhere. The cleaning for a studio flat was twice the price it should have been. The monthly fee is okay, only has I negotiated hard.
Attached Filesnbsp;
Comment on agent fees
I find the additional sales items that Townends offer always to be way above market value. Insurance I got at half their price elsewhere. The cleaning for a studio flat was twice the price it should have been. The monthly fee is okay, only has I negotiated hard.
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“Toby was very professional, helpful and personable. More than that ......”

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Apr 18,2016
Minithumbup
By: 'Graham,'
Apr 18,2016
0 people found
this helpful
Toby was very professional, helpful and personable. More than that he seemed to take a very sympathetic interest in us ... our needs and situation. More than that he has continued to show interest in us. Helpful at every stage - I commend Toby...
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Comment on agent fees
Acceptable
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“Have apartment on three floors in Chiswick High Rd which ......”

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Apr 18,2016
Minithumbup
By: 'Terry'
Apr 18,2016
0 people found
this helpful
Have apartment on three floors in Chiswick High Rd which I refurbished in 2012 -it was in a mess - .....Matthew Huybrechts introduced himself to me when I advertised to let late 2012 with another agent .. I found Matt very helpful, very professional ....Townsend have been my ...
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Comment on agent fees
Very good....drops substantially the 2nd year
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“I would highly recommend Mark and the team in Englefield ......”

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Apr 18,2016
Minithumbup
By: 'Neil'
Apr 18,2016
1 people found
this helpful
I would highly recommend Mark and the team in Englefield Green as they kept me fully informed at all stages and pushed my sale through in time...
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Comment on agent fees
Excellent
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“This lady has been extremely helpful with her service and ......”

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Apr 18,2016
Minithumbup
By: 'GRoche'
Apr 18,2016
1 people found
this helpful
This lady has been extremely helpful with her service and advice . A lovely lady who not matter how many times I rang was helpful in regards to my rental property . Excellent service...
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“Townends are known to be a very proffessional company. The ......”

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Apr 18,2016
Minithumbup
By: 'Daniel'
Apr 18,2016
0 people found
this helpful
Townends are known to be a very proffessional company. The service i recieved from them has always been good. I dealt with Phillip who was very helpful. He was happy to show us the property a few times till we were happy. They always available ...
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“Sam was amazing and we had a very good experience ......”

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Apr 15,2016
Minithumbup
By: 'balazsbalazs'
Apr 15,2016
2 people found
this helpful
Sam was amazing and we had a very good experience with him. We've interacted with many estate agents and we really liked him. He listened to what we want and only showed the apartments that we were genuinely interested in. We appreciated that he didn't ...
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“Jessica is such a wonderful and passionate lady from day 1 ......”

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Apr 15,2016
Minithumbup
By: 'Abimbola'
Apr 15,2016
0 people found
this helpful
Jessica is such a wonderful and passionate lady from day 1 that I show interest in renting 33 Hydro House,she is alway ready to assist and respond to my calls end email even though I never meet her personally but she still make sure she asign ...
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Comment on agent fees
Good for the service offer
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“It was an absolute pleasure having Al Pervaiz as our ......”

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Apr 15,2016
Minithumbup
By: 'Izabela'
Apr 15,2016
0 people found
this helpful
It was an absolute pleasure having Al Pervaiz as our agent for our first property we bought. He is extremely friendly, very easy to talk to and always accommodated our requests very efficiently. He's definitely a valuable asset to the Thornton Heath branch. We'd like ...
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“I found Townends extremely helpful,They helped me find a ......”

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Apr 15,2016
Minithumbup
By: 'Simon'
Apr 15,2016
0 people found
this helpful
I found Townends extremely helpful,They helped me find a flat very quickly,one of the first I looked at,the fees etc were all very clear and explained to me,all in all a very pleasant experience....
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Comment on agent fees
good
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“Townends are great letting agents mainly due to their great ......”

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Apr 15,2016
Minithumbup
By: 'Philippa'
Apr 15,2016
0 people found
this helpful
Townends are great letting agents mainly due to their great manager, Matthew Huybrechts. I had several agents round when I let my flat and the only one who was truly professional, smart and intelligent was Matthew. He found me the perfect tenant and when he ...
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Comment on agent fees
Reasonable.
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“I received fantastic customer service throughout my search from Katie ......”

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Apr 15,2016
Minithumbup
By: 'Laurna'
Apr 15,2016
1 people found
this helpful
I received fantastic customer service throughout my search from Katie and Jenna. They kept me updated and were always kind and helpful. Unfortunately I had to go with another company but would recommend Townsends in twickenham after the service o received with them. Many thanks ...
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Comment on agent fees
I do feel that the fees are high but the service was excellent
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“Working with Beresford Streatham has been an excellent experience. From ......”

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Apr 14,2016
Minithumbup
By: 'Booth'
Apr 14,2016
0 people found
this helpful
Working with Beresford Streatham has been an excellent experience. From the purchase of the property through to letting it out the staff have been very professional, consistent and reliable. Their advice and guidance has been on the nail and their excellent knowledge of the market ...
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Comment on agent fees
Fees for letting out are reasonable
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“i had a very good service.so happy for the ......”

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Apr 14,2016
Minithumbup
By: 'james'
Apr 14,2016
0 people found
this helpful
i had a very good service. so happy for the costumer service that i received. the agent was really friendly and caring about my request....
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Comment on agent fees
good
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“Hamilton Chess of Windsor were excellent in their support of ......”

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Apr 14,2016
Minithumbup
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By: 'APMDavey'
Apr 14,2016
0 people found
this helpful
Hamilton Chess of Windsor were excellent in their support of our recent house purchase. Although we were the purchasers of the house I felt that they still put our considerations as a key priority. They kept us constantly updated on the progress and ensured that ...
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Comment on agent fees
Not known
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“Very happy with the service provided by Daniella. She helped ......”

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Apr 14,2016
Minithumbup
By: 'Sarah'
Apr 14,2016
1 people found
this helpful
Very happy with the service provided by Daniella. She helped my partner and I find our dream home on the very first day we started viewing properties. She exceeded our expectations and we are extremely excited to move into our new place this week. Daniella ...
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Comment on agent fees
Good
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“Diane has been very professional and clear in what was ......”

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Apr 13,2016
Minithumbup
By: 'professional'
Apr 13,2016
2 people found
this helpful
Diane has been very professional and clear in what was necessary in letting a property and what was involved in the behind the scenes. she has been relatively easy to reach and available about any problems i had and passed me to the appropriate person ...
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Comment on agent fees
reasonable
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“From initial engagement with Chad, then with Emma and Robert ......”

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Apr 13,2016
Minithumbup
By: 'Nikki'
Apr 13,2016
1 people found
this helpful
From initial engagement with Chad, then with Emma and Robert created as very stress free sale of my house. Constantly kept in touch & advised me when I needed it. Everyone worked extremely hard, very professional, committed and enthusiastic throughout the sale....
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Comment on agent fees
Good - the team worked hard.
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“From the start Matthew was very friendly and professional, he ......”

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Apr 13,2016
Minithumbup
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By: 'sshing88'
Apr 13,2016
0 people found
this helpful
From the start Matthew was very friendly and professional, he gave us all the details we needed and has been very quick in responding to any queries we have had. We were kept updated throughout the whole process of signing the contracts and kept in ...
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Comment on agent fees
as expected
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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