Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“Morgan was knowledgeable, helpful, courteous and reliable. We appreciated his ......”

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May 09,2016
Minithumbup
By: 'Rainforrest'
May 09,2016
0 people found
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Morgan was knowledgeable, helpful, courteous and reliable. We appreciated his attitude which remained pleasant and positive even though we did not offer on the house he showed us. We feel that he did a fine job for Townends....
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“Extremely helpful in both the bidding process and in the ......”

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May 09,2016
Minithumbup
By: 'Lucy'
May 09,2016
0 people found
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Extremely helpful in both the bidding process and in the run up to completion. Good level of contact, very professional....
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“Excellent service from start to finish, particularly from Stephen. The ......”

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May 09,2016
Minithumbup
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Rav Singh
By: 'WindsorSeller'
May 09,2016
0 people found
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Excellent service from start to finish, particularly from Stephen. The whole team drove the sale forward and always responded promptly to my messages and queries. They exceeded my expectations and I would have no hesitation in recommending them....
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Comment on agent fees
Good value for money.
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“I have been dealing with Townends as a Landlord for ......”

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May 06,2016
Minithumbup
By: 'Lucia'
May 06,2016
0 people found
this helpful
I have been dealing with Townends as a Landlord for two years now. I found Townends to be a very good Estate Agency as far as quality of service and communication. Robert and all the team, including Rickey, Lucinda and Francesca have been very professional ...
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“Josh is one reliable agent, always ready to help, pro-active ......”

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May 06,2016
Minithumbup
By: 'Isabelle'
May 06,2016
0 people found
this helpful
Josh is one reliable agent, always ready to help, pro-active and very approachable. His can do attitude always transmits positivity and helps the customer feel comfortable and relaxed even if the whole process of finding a property can be very stressful. By all means, a ...
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Comment on agent fees
Definitely fair
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“Dannielle has been fab from start to finish. She knew ......”

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May 06,2016
Minithumbup
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Dannielle
By: 'Grace,'
May 06,2016
0 people found
this helpful
Dannielle has been fab from start to finish. She knew exactly what we were looking for and despite our first offer not being accepted (not Dannielle's fault), she continued to support our search and managed to secure our new flat. She was really flexible with ...
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Comment on agent fees
Dannielle was great help and understood our wants and needs. The agency costs seem very high however which is a minor downside.
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“Sam was super helpful in understanding our needs and finding ......”

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May 06,2016
Minithumbup
By: 'Jono'
May 06,2016
0 people found
this helpful
Sam was super helpful in understanding our needs and finding us the right home to move into. I'd highly recommend Sam and Townends to anyone looking to find a place in Putney. We tried a lot of agents and Sam was clearly the best!...
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Comment on agent fees
average
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“From the very first contact with Michaela Hutton she was ......”

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May 05,2016
Minithumbup
By: 'Nigel'
May 05,2016
0 people found
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From the very first contact with Michaela Hutton she was pleasant, polite and interested in helping and this continued throughout the process of trying to find a suitable Apartment to rent. If she did not know the answer to my question, she went out of ...
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“As a multi property landlord I have always been pleased ......”

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May 05,2016
Minithumbup
By: 'DKP'
May 05,2016
0 people found
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As a multi property landlord I have always been pleased with the help and services I have received from Townends for over 5 years. Ivan is extremely efficient, affable and approachable, I have always been delighted with the tenants he has found for my properties. Sipho ...
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“Good handling of the tenancy agreement. I needed to move ......”

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May 05,2016
Minithumbup
By: 'Kyle'
May 05,2016
0 people found
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Good handling of the tenancy agreement. I needed to move into a quality place as soon as possible, and the ladies made it happen. One star as been dropped due to a couple of delays, and the house was quite dirty when I moved in....
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Comment on agent fees
Fees were dropped in order to make affording this place a possibility, which was really great and appreciative by me.
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“I found Alex very professional in all dealings with regards ......”

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May 05,2016
Minithumbup
By: 'moley04'
May 05,2016
1 people found
this helpful
I found Alex very professional in all dealings with regards my property search. He was extremely knowledgeable in all aspects of the properties and the surrounding area and I would strongly recommend him....
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“We chose Townends as they were much more enthusiastic about ......”

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May 05,2016
Minithumbup
By: 'Drew'
May 05,2016
0 people found
this helpful
We chose Townends as they were much more enthusiastic about the selling our flat than the others. The team did a great job. Proactive and communicative right from the start, they got the flat sold within 6 weeks and then helped push the exchange of contracts ...
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Comment on agent fees
Fees were very fair.
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“From viewing to completion Emma has been quite helpful and ......”

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May 04,2016
Minithumbup
By: 'B'
May 04,2016
0 people found
this helpful
From viewing to completion Emma has been quite helpful and professional in her approach, it was a stressfree journey Thanks...
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Comment on agent fees
N/a
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“Both Ricky and Robert showed professionalism and courtesy throughout the ......”

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May 04,2016
Minithumbup
By: 'matt'
May 04,2016
0 people found
this helpful
Both Ricky and Robert showed professionalism and courtesy throughout the entire process. They were both friendly and attentive and managed to elicit all the work needed to be done by the landlord to the property before it was suitable for moving in....
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Comment on agent fees
A bit pricey if I'm honest
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“Both Nicola and Michael were very professional throughout the buying ......”

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May 04,2016
Minithumbup
By: 'Areej'
May 04,2016
0 people found
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Both Nicola and Michael were very professional throughout the buying process. Nicola was very co-operative, friendly and very indulgent in keeping us updated on everything throughout the process. Nicola would go the extra mile to speak to the solicitors at both ends to speed up ...
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“Fantastic customer service from Hisham! So friendly, approachable and relaxed. ......”

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May 03,2016
Minithumbup
By: 'Marta'
May 03,2016
0 people found
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Fantastic customer service from Hisham! So friendly, approachable and relaxed. From start to finish he put us at ease, calmed us and made the whole process much less stressful....
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“Purchased an investment flat via Townends and helped us to ......”

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May 03,2016
Minithumbup
By: 'Max'
May 03,2016
0 people found
this helpful
Purchased an investment flat via Townends and helped us to get everything sorted in a short period of time. Communication was good with quick responses to queries....
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“Alex was honest and fair in the dealings we had ......”

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May 03,2016
Minithumbup
By: 'KG2016'
May 03,2016
0 people found
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Alex was honest and fair in the dealings we had and always helpful with regards to arranging viewings and providing information on the properties available. I would recommend Alex to anyone else looking for property purchases in Woking....
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N/A
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“Very friendly and professional. Accommodating to our particular needs, she ......”

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May 03,2016
Minithumbup
By: 'Megan'
May 03,2016
1 people found
this helpful
Very friendly and professional. Accommodating to our particular needs, she managed to find us a property very quickly. She was very knowledgeable about the properties on offer also....
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“Sedat Kilic was involved directly with my last buy to ......”

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May 03,2016
Minithumbup
By: 'Mario'
May 03,2016
0 people found
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Sedat Kilic was involved directly with my last buy to let property purchase and he was indeed of great help and support through out the whole negotiation process. He's definitely an asset for Town ends Streatham. Always positive, supportive and helpful !!!...
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“Sophia guided us through a number of house viewings. She's ......”

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May 02,2016
Minithumbup
By: 'Ms'
May 02,2016
1 people found
this helpful
Sophia guided us through a number of house viewings. She's well informed about the market which was valuable for us & able to help us with all our questions about the properties we viewed. She's been great at finding out the answers to our questions. She's ...
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“Dear Terry, Luke and John,There are no words to ......”

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Apr 30,2016
Minithumbup
By: 'Kim'
Apr 30,2016
0 people found
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Dear Terry, Luke and John, There are no words to express our gratitude. You were all professional throughout and sold our property in a very short time. With under 4 weeks to exchange - it all seemed rather impossible. Thank you very much. We would highly ...
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“Great costumer service and a good experience overl all. Ivan ......”

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Apr 30,2016
Minithumbup
By: 'A&A'
Apr 30,2016
0 people found
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Great costumer service and a good experience overl all. Ivan was helpful and always available to give us necessary updates regarding the renting process, paper works and other important documents we needed to provide. He organised the whole process smoothly!...
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Comment on agent fees
Good
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“I have had to deal with few other agencies in ......”

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Apr 29,2016
Minithumbup
By: 'SN'
Apr 29,2016
1 people found
this helpful
I have had to deal with few other agencies in London before I came across Townends and agent Kellie Harris. She is fast replying, most straight forward, professional looking and sounding agent I have met so far. From viewing the property to moving in serwis ...
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Comment on agent fees
Agent's Fees are reasonable
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“Sam was super helpful and understanding, supportive of our search ......”

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Apr 29,2016
Minithumbup
By: 'Emily'
Apr 29,2016
0 people found
this helpful
Sam was super helpful and understanding, supportive of our search and responsive to our needs. Staff always on hand when we call with an enquiry...
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“I had spoke to Regents originally but opted to go ......”

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Apr 28,2016
Minithumbup
By: 'Steve'
Apr 28,2016
0 people found
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I had spoke to Regents originally but opted to go with a different agent due to them giving me a higher valuation. This was a big mistake. The other estate agency got the valuation of my property badly wrong resulting in no serious interest. At ...
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Comment on agent fees
Good
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“Very impressed with the service provided by Matthew. Despite us ......”

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Apr 28,2016
Minithumbup
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By: 'Graham'
Apr 28,2016
0 people found
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Very impressed with the service provided by Matthew. Despite us having numerous questions before and after the move-in he was very patient and reassured us throughout the entire process. Unlike a lot of sales people nowadays he wasn't pushy to close a deal and has ...
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Comment on agent fees
Agency fees were in line with what we had expected to pay.
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“We have just started renting out our flat in Putney ......”

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Apr 28,2016
Minithumbup
By: 'Sarah'
Apr 28,2016
1 people found
this helpful
We have just started renting out our flat in Putney for the first time and it has been great to have an agent like Sam to take us through the process and keep things moving . He was enthusiastic about our property from the start and ...
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“Chris was really good to deal with. He always listened ......”

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Apr 28,2016
Minithumbup
By: 'David'
Apr 28,2016
0 people found
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Chris was really good to deal with. He always listened and showed empathy, is an optimist, always found our common ground and managed to negotiate buyer and seller to a common ground. He also works really hard. A good representative of his profession....
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Comment on agent fees
Good
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“Jessica was extremely helpful, patience and professional throughout the minefield ......”

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Apr 28,2016
Minithumbup
By: 'Happy'
Apr 28,2016
0 people found
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Jessica was extremely helpful, patience and professional throughout the minefield of documents and process of becoming a tenant. Excellent service....
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Comment on agent fees
I presume they were standard for the area but value for money on the service I received.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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