Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

Contact Us

Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“Sold my flat in Shepherd's Bush with the Blythe Road ......”

Share on :
May 20,2016
Minithumbup
By: 'Tom'
May 20,2016
1 people found
this helpful
Sold my flat in Shepherd's Bush with the Blythe Road branch. Overall I was very pleased with the standard of service. Regular updates and helpful, friendly service. Knew the area and the block well and were able to give relevant and frequent advice. I would ...
read full review
Comment on agent fees
Seemed very reasonable.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very helpful and professional with excellent inter personal skills and ......”

Share on :
May 20,2016
Minithumbup
By: 'Bruce'
May 20,2016
0 people found
this helpful
Very helpful and professional with excellent inter personal skills and good product knowledge. Local knowledge and description of properties matched the actual dwelling....
read full review
Comment on agent fees
Seemed high
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We were initially reluctant to use a larger estate agent ......”

Share on :
May 20,2016
Minithumbdown
By: 'James'
May 20,2016
0 people found
this helpful
We were initially reluctant to use a larger estate agent chain such as Townends as we feared than being one of many many clients we would not get the attention that a smaller agent could offer. However we should not have worried as the service ...
read full review
What agent could do to change your mind?
Fee were reasonable.
Attached Filesnbsp;
Comment on agent fees
Fee were reasonable.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Due to Louis's quick response to our enquiry and his ......”

Share on :
May 20,2016
Minithumbup
By: 'Amanda'
May 20,2016
1 people found
this helpful
Due to Louis's quick response to our enquiry and his flexibility around viewing arrangements we were able to see the property very quickly and were therefore able to secure the letting. Thanks for your prompt and efficient service Loius, much appreciated....
read full review
Comment on agent fees
Admin fee a bit higher than some of the local competition.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent service provided by both Myles and Sophie; very professional ......”

Share on :
May 20,2016
Minithumbup
By: 'Anna'
May 20,2016
2 people found
this helpful
Excellent service provided by both Myles and Sophie; very professional throughout my property purchase. Both were extremely efficient and delivered what they said they would! Highly recommended!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Michael was superb and professional from day one. It was ......”

Share on :
May 19,2016
Minithumbup
By: 'Peter'
May 19,2016
0 people found
this helpful
Michael was superb and professional from day one. It was a stressful time for the family and Michael took all the pressure away from us. From calling Michael to completion was around 8 weeks, unbelievable. Thank you for your service, we will definitely use your services ...
read full review
Comment on agent fees
Happy with fee's
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Louis was extremely helpful in assisting with our purchase.With ......”

Share on :
May 19,2016
Minithumbup
By: 'R'
May 19,2016
2 people found
this helpful
Louis was extremely helpful in assisting with our purchase. With a tenant in situ it required diplomacy and people skills which were well demonstrated. He linked with the letting dept to facilitate this purchase smoothly and to everybody's satisfaction including the vendor. He especially monitored ...
read full review
Comment on agent fees
As a purchaser there were no fees involved
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Claire was very efficient and helpful with my purchase.She ......”

Share on :
May 19,2016
Minithumbup
By: 'Mike'
May 19,2016
3 people found
this helpful
Claire was very efficient and helpful with my purchase. She came back to me straight away with any queries I raised. I would use Townends again....
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent customer service, friendly and professional. Jenna keeps her promises ......”

Share on :
May 18,2016
Minithumbup
By: 'AB'
May 18,2016
0 people found
this helpful
Excellent customer service, friendly and professional. Jenna keeps her promises and always returns calls. A pleasure to deal with, no complaints....
read full review
Comment on agent fees
Competitive compared with other local agents
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I recently bought a property in Thornton Heath. I asked ......”

Share on :
May 18,2016
Minithumbup
By: 'Mrs'
May 18,2016
2 people found
this helpful
I recently bought a property in Thornton Heath. I asked Towends to manage the letting for me and have been very impressed with the professionalism and efficiency of Clint Amfo who is the Lettings Manager who has been managing my letting. He is very pleasant ...
read full review
Comment on agent fees
Reasonable fees for managing the property
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“bought flat from town ends and never knew buying is ......”

Share on :
May 18,2016
Minithumbup
By: 'zoe'
May 18,2016
0 people found
this helpful
bought flat from town ends and never knew buying is such stressful process, due to not so helpful solicitor. But overall experience with Town ends is very good. Nicola is very helpful and professional throughout. We let town ends fully manage our flat as well. ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Zack is a polite and friendly professional. He is definitely ......”

Share on :
May 18,2016
Minithumbup
By: 'Anais'
May 18,2016
3 people found
this helpful
Zack is a polite and friendly professional. He is definitely one of the most responsive and accommodating agent we have interacted with so far. I highly recommend him to prospective tenants. He was able to secure a £200 savings for us and we greatly appreciate it....
read full review
Comment on agent fees
Townends fees are on comparatively higher in that segment of the market so this needs to be taken into account when budgeting.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I am moving to Egham and after a lot of ......”

Share on :
May 18,2016
Minithumbup
By: 'Marta'
May 18,2016
0 people found
this helpful
I am moving to Egham and after a lot of research Townends has the best houses in relation to price and quality. I have seen a few flats and at the end I decided to go with them. Daniella was lovely, she took me in ...
read full review
Comment on agent fees
a bit too expensive
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Great team who work very hard to find a tenant. ......”

Share on :
May 18,2016
Minithumbup
By: 'gareth'
May 18,2016
1 people found
this helpful
Great team who work very hard to find a tenant. Keeping you up to date and deliver a first class service. Thanks...
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Compared to other big name high street agents that I ......”

Share on :
May 17,2016
Minithumbup
By: 'Sam'
May 17,2016
0 people found
this helpful
Compared to other big name high street agents that I have used Regent's have been the the most efficient and professional. I don't think I have ever had such a quick and easy completion. Always called back when they said they would........
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Glad to have an opportunity to be a Townends customer, ......”

Share on :
May 17,2016
Minithumbup
By: 'Varadaraj'
May 17,2016
1 people found
this helpful
Glad to have an opportunity to be a Townends customer, and Daniella who assisted me in finding this property was fantastic. She highlighted in clear the process in terms of payment, agreement and landlord's expectation. Would like to get associated with Townends again....
read full review
Comment on agent fees
good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We let an apartment using Chris and Aaron. Both acted ......”

Share on :
May 17,2016
Minithumbup
By: 'Excellent'
May 17,2016
0 people found
this helpful
We let an apartment using Chris and Aaron. Both acted in an efficient and professional way. Chris gave good advice, particularly about dual agency, which with hindsight he was absolutely correct about. They also found professional tenants in a timely manner. The ethos at this ...
read full review
Comment on agent fees
They work hard to ensure they are competitive. We found their written words and photography excellent. Unusually, they are able to sell the merits of a property, rather than merely allowing the prospective tenant to wonder aimlessly. They are focused on ensuring the tenant gets what they are looking for and ensuring the owner gets a decent tenant.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Many thanks to Chad, Rob and Emma. These guys were ......”

Share on :
May 16,2016
Minithumbup
By: 'Rob'
May 16,2016
0 people found
this helpful
Many thanks to Chad, Rob and Emma. These guys were able to assist, advise and adapt quickly in a rather more complex sale of a property. When we hit a cross roads, Chad's expert advice and options on how to proceed, led to a favorable ...
read full review
Comment on agent fees
Good fee structure offering a lower rate if they did not exceed their target - which they subsequently smashed!
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We are just signing up to a three bed house ......”

Share on :
May 16,2016
Minithumbup
By: 'Beth'
May 16,2016
0 people found
this helpful
We are just signing up to a three bed house and Kathleen really worked hard to accommodate us as we were quite picky! (We wanted three bedrooms at around the same size, plenty of parking, an up to date kitchen, etc, etc). Kathleen was very ...
read full review
Comment on agent fees
The fees were very reasonable and very clearly explained.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Kathleen was very helpful in helping myself and my two ......”

Share on :
May 16,2016
Minithumbup
By: 'Jenn'
May 16,2016
0 people found
this helpful
Kathleen was very helpful in helping myself and my two other flat mates to secure a property. She was always professional and available to answer any questions or queries we had regarding the process. For some of us it was our first time renting and ...
read full review
Comment on agent fees
The agents fees were very reasonable
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Renae has been realistic, helpful and resourceful during our search ......”

Share on :
May 13,2016
Minithumbup
By: 'Effie'
May 13,2016
0 people found
this helpful
Renae has been realistic, helpful and resourceful during our search of a new home. I would like to review Renae, not because she found us our dream home but because Renae stood out with a big difference when she called to follow up with us, ...
read full review
Comment on agent fees
N/A
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“My husband and I bought our flat through Regents and ......”

Share on :
May 13,2016
Minithumbup
By: 'SurreyUmbrella'
May 13,2016
1 people found
this helpful
My husband and I bought our flat through Regents and Richard was the rep who dealt with us. He was polite and efficient throughout, keeping us up to date with progress and liaising between the vendor, solicitors and us. The purchase went through with no ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Matt on Lettings and Marc on sales have for the ......”

Share on :
May 11,2016
Minithumbup
By: 'RJ'
May 11,2016
0 people found
this helpful
Matt on Lettings and Marc on sales have for the last few years provided excellent professional service levels. They know their respective markets very well and also give me useful constructive feedback when I have let and sold my investment properties. I have not tended ...
read full review
Comment on agent fees
good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“William was the best - he helped me find the ......”

Share on :
May 11,2016
Minithumbup
By: 'Gi'
May 11,2016
0 people found
this helpful
William was the best - he helped me find the right flat for what I was looking for and skillfully conducted my tenancy agreement negotiations - it was a particular one as well and it took quite a bit of effort to get everything in ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Robert and Ricky were both very helpful and easy to ......”

Share on :
May 11,2016
Minithumbup
By: 'Alix'
May 11,2016
0 people found
this helpful
Robert and Ricky were both very helpful and easy to communicate with. Thank you both very much for your help!...
read full review
Comment on agent fees
They were what I expected.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Kellie was fantastic throughout the letting process – she is a ......”

Share on :
May 11,2016
Minithumbup
By: 'landlady'
May 11,2016
1 people found
this helpful
Kellie was fantastic throughout the letting process – she is a very good communicator, kept me regularly updated and was very responsive both over the phone and email. She is efficient as well as polite and courteous....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“In a day that I was completely desperate to find ......”

Share on :
May 11,2016
Minithumbup
By: 'Paulo'
May 11,2016
0 people found
this helpful
In a day that I was completely desperate to find a place live, with only two weeks left to vacate, I went to several agencies(at least ten) on that day, and townends was one of the last ones. There I met Sam, which was ...
read full review
Comment on agent fees
The fees are a bit higher than other agencies, but it was worth every penny.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Kellie Harris has been great throughout the process of the ......”

Share on :
May 10,2016
Minithumbup
By: 'Mr'
May 10,2016
1 people found
this helpful
Kellie Harris has been great throughout the process of the letting of my flat in Thornton Heath. 100% recommended as a letting agent in the area....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Great service, very professional. Matt was able to find great ......”

Share on :
May 10,2016
Minithumbup
By: 'MD'
May 10,2016
0 people found
this helpful
Great service, very professional. Matt was able to find great high quality tenants, the service was fast and efficient. Will definitely use him again in the future....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I couldn't say that selling our property was an easy ......”

Share on :
May 10,2016
Minithumbup
By: 'Laurie'
May 10,2016
0 people found
this helpful
I couldn't say that selling our property was an easy process, but Emma, Rob and Chad were there every step of the way. They are very good communicators and are open and honest (which is refreshing!). They were supportive and worked hard to get the ...
read full review
Comment on agent fees
Pretty standard, no complaints
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

Awards won by Stirling Ackroyd

Regional Awards won by Stirling Ackroyd

Individual Branch Awards



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn