Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“Jenna and the team were really helpful in advising us ......”

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Jun 03,2016
Minithumbup
By: 'Mark'
Jun 03,2016
0 people found
this helpful
Jenna and the team were really helpful in advising us on setting up our tenancy and found us a great couple to rent our property. Very responsive to our questions would recommend them....
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Comment on agent fees
I always think agents fees are high, but Jenna negotiated a good rate with us that seemed fair
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“From start to finish will was the ultimate professional. He ......”

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Jun 02,2016
Minithumbup
By: 'Matt'
Jun 02,2016
0 people found
this helpful
From start to finish will was the ultimate professional. He kept us in the loop with updates on progress and negotiated us a very reasonable price. He was also very personable throughout, and gave us a genuine feeling that he cared. All information he provided ...
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Comment on agent fees
Comparatively to the other high street agents, pretty decent. Nobody likes paying fees but it's one of those formalities of life really
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“what a star.. professional member of staff to deal with ......”

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Jun 02,2016
Minithumbup
By: 'AB'
Jun 02,2016
1 people found
this helpful
what a star.. professional member of staff to deal with and very helpful... deserve the credit Emilio.. good continuation on your hard work. AB...
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Comment on agent fees
Good.
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“Jenna and Katie were efficient and always returned call and ......”

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Jun 02,2016
Minithumbup
By: 'Christina'
Jun 02,2016
0 people found
this helpful
Jenna and Katie were efficient and always returned call and worked well on our behalf . We would use Townsend again ....
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Comment on agent fees
On the high side sadly!
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“Micheala was exceptionally friendly, professional ,honest and her abilityTo show ......”

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Jun 02,2016
Minithumbup
By: 'Flat'
Jun 02,2016
0 people found
this helpful
Micheala was exceptionally friendly, professional ,honest and her ability To show us various properties was exciting and a joy.From start to finish she gave outstanding service. We are now moving into a wonderful flat she showed us and I know we are going to ...
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Comment on agent fees
Good
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“Townends is very Best. They always keep me updated. Katy ......”

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Jun 02,2016
Minithumbup
By: 'skyfah'
Jun 02,2016
1 people found
this helpful
Townends is very Best. They always keep me updated. Katy showed us many properties and good advices. When we found the property, Eve is very helpful, she works after the office hours or even on holiday to answer questions and make sure I got things ...
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Comment on agent fees
Good
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“Excellent service , Kellie was very helpful , understanding and always did ......”

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Jun 01,2016
Minithumbup
By: 'Andreia'
Jun 01,2016
1 people found
this helpful
Excellent service , Kellie was very helpful , understanding and always did her max to sort out things as fast and efficient as possible .. Well done and thank you so much Kellie...
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Comment on agent fees
Good fees and agent made my budget affordable
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“The staff at Townends are very friendly and they take ......”

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Jun 01,2016
Minithumbup
By: 'GJ'
Jun 01,2016
0 people found
this helpful
The staff at Townends are very friendly and they take time to explain the buying and selling process in a clear and professional way. I have previously bought through them and am currently in the process of also selling through Townends. The fee's are negotiable ...
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Comment on agent fees
Fee's are negotiable so Townends compare well against other agents.
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“We approached Townends to deal with a current tenant in ......”

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Jun 01,2016
Minithumbup
By: 'Good'
Jun 01,2016
0 people found
this helpful
We approached Townends to deal with a current tenant in situ after purchasing our property. We wanted to manage the property ourselves and Townends were proactive in sorting out the fee, the tenancy agreement and negotiating with the tenant. Robert was fair. Very approachable and ...
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Comment on agent fees
Acceptable and appreciated : achieved through negotiation
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“I have primarily deal with Chris for the past 4 years ......”

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Jun 01,2016
Minithumbup
By: 'RickyB'
Jun 01,2016
1 people found
this helpful
I have primarily deal with Chris for the past 4 years and he has retained me as a landlord with excellent service and staff!!!! I give him exclusivity over advertising my property as he is honest and always delivers. 5 stars. Millie, Kathleen and Emilio have also ...
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Comment on agent fees
In line with market rates however better service with regard to payment method.
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“Katy was very helpful in finding me accommodation within the ......”

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Jun 01,2016
Minithumbup
By: 'Richard'
Jun 01,2016
1 people found
this helpful
Katy was very helpful in finding me accommodation within the egham/englefield green area in. Once we'd identified a property I was interested in and an offer was put in Katy constantly kept me in the loop and was instrumental in liaising with the landlord ...
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Comment on agent fees
They seem to be reasonable with the going rates.
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“Excellent service and kept updated throughout. Louis also kept ,'on ......”

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May 31,2016
Minithumbup
By: 'Mr'
May 31,2016
1 people found
this helpful
Excellent service and kept updated throughout. Louis also kept ,'on top of things, and chased other side and solicitors when necessary. Same we didn't get quite the same service from the solicitors, you recommend where we were over charged! They did refund money after a ...
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Comment on agent fees
Value for money.
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“Excellent work from Ryan, Ivan and Sipho. Honest, trustworthy and ......”

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May 31,2016
Minithumbup
By: 'Danni'
May 31,2016
0 people found
this helpful
Excellent work from Ryan, Ivan and Sipho. Honest, trustworthy and reliable. Would definitely recommend and use again. Fiona at Head Office was incompetent....
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Comment on agent fees
Higher than the other agents we had been speaking to.
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“Alex Joannou was very professional and helpful during my search ......”

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May 31,2016
Minithumbup
By: 'Alex'
May 31,2016
0 people found
this helpful
Alex Joannou was very professional and helpful during my search when I moved to Sunbury. Once the property was selected, he assisted in every way to make to move as soon as possible. He was very prompt in replying to all my queries....
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Comment on agent fees
Fair.
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“Dannielle was really helpful in finding me a rental property. ......”

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May 30,2016
Minithumbup
Staff profile picture
Dannielle
Staff profile picture
Ryan
By: 'Natalie'
May 30,2016
0 people found
this helpful
Dannielle was really helpful in finding me a rental property. She raised to emails quickly and efficiently and found me a really great flat. She was also really friendly and helpful at all times and I'd definitely recommend her...
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Comment on agent fees
Agents fees are fair, lower than others I've seen in the area
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“Will was very professional and friendly- a pleasure to deal ......”

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May 27,2016
Minithumbup
By: 'Urmee'
May 27,2016
0 people found
this helpful
Will was very professional and friendly- a pleasure to deal with. He always responded to our queries very quickly and also has a cool bike :)...
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“I previously had my rental property with another Estate Agent ......”

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May 27,2016
Minithumbup
By: 'Hayley'
May 27,2016
0 people found
this helpful
I previously had my rental property with another Estate Agent and had endless problems. I changed to Townsend and Taylor was brilliant. Within a week he had found me tenants. A massive thank you to Taylor for making it straight forward and stress free....
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Comment on agent fees
Normal
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“excellent service; highly proactive and professional. Attentive and considerate to ......”

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May 27,2016
Minithumbup
By: 'Shelina'
May 27,2016
0 people found
this helpful
excellent service; highly proactive and professional. Attentive and considerate to a Landlord's requirements. I would instruct Townends again as their attention to detail is impressive....
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Comment on agent fees
good
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“I can only rate Jon with 5 big stars.From the ......”

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May 27,2016
Minithumbup
By: 'Paulo'
May 27,2016
0 people found
this helpful
I can only rate Jon with 5 big stars. From the very first time he was determined to find for us a flat. He was very friendly, helpful and professional in every level. We own him a very special thank you. Paulo...
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“This is the best lettings experience I've had. We have ......”

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May 26,2016
Minithumbup
By: 'Nathalie'
May 26,2016
0 people found
this helpful
This is the best lettings experience I've had. We have been letting properties for 15 years. Excellent service from start to finish. All members of staff I dealt with were great. I was called frequently and kept to to date. It was very proactive. Even the ...
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“My Mum is elderly, and was quite nervous about putting ......”

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May 25,2016
Minithumbup
By: 'ValB'
May 25,2016
0 people found
this helpful
My Mum is elderly, and was quite nervous about putting her house on the market, especially after a previous experience with a different agent, when prospective buyers turned up at any time without an appointment. Matt was very good about making her feel comfortable about ...
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Comment on agent fees
Better end of average.
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“very professional, reliable, friendly and always willing to go the ......”

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May 24,2016
Minithumbup
By: 'Townends'
May 24,2016
0 people found
this helpful
very professional, reliable, friendly and always willing to go the extramile to see that the job is done. The sale was fast and we were very pleased to have used Townshend....
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Comment on agent fees
With the likes of purple bricks on the market, your agent fee is on the high side. But I went for Townends, because I belive Alex would do a good job for us.
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“The Townsend team in Staines did a phenomenal job for ......”

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May 23,2016
Minithumbup
By: 'Ketan'
May 23,2016
0 people found
this helpful
The Townsend team in Staines did a phenomenal job for us, although all the odd were stacks against us in completing before new stamp duty came into place the Townsend team in particular Michael were on top of it every step of the way. Thanks ...
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Comment on agent fees
No agent fees as i was the buyer
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“Thank you for all your help in getting my purchase ......”

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May 23,2016
Minithumbup
By: 'Stuart'
May 23,2016
3 people found
this helpful
Thank you for all your help in getting my purchase through. This took s lot longer than expected due to an ever increasing chain however with you help we go there in the end so thanks again and have no hesitation in recommending you snd ...
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Comment on agent fees
N/A
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By: Mark Shepherd
Aug 31, 2016
View all comments (1)
Thank you Stuart, Yes it did take a little longer than expected, but we got there for you, so all the best in your new property ...

“Overall good service although I had a situation in which ......”

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May 23,2016
Minithumbup
By: 'Jose'
May 23,2016
0 people found
this helpful
Overall good service although I had a situation in which the agent was on annual leave and no one in the agency new anything about my situation, which was a day from moving. Other than that very professional....
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Comment on agent fees
I think the fees could be cheaper but dont have any complaint about the service.
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“Professional and quick to solve issues when they arose. Happy ......”

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May 23,2016
Minithumbup
By: 'AGG'
May 23,2016
4 people found
this helpful
Professional and quick to solve issues when they arose. Happy to recommend, Mark and his team to anyone looking to sell their property....
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“Louis has acted for me on two properties in Woking, ......”

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May 23,2016
Minithumbup
By: 'David'
May 23,2016
1 people found
this helpful
Louis has acted for me on two properties in Woking, and I have nothing but praise for his professionalism and his ability to find good quality tenants. Having used many of the letting agents in the area I would not hesitate to recommend Louis....
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Comment on agent fees
Acceptable
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“Claire – We have been very satisfied with the service provided ......”

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May 22,2016
Minithumbup
By: 'David'
May 22,2016
3 people found
this helpful
Claire – We have been very satisfied with the service provided to us by Claire, she was courteous, friendly and able to answer every question in a constructive and clear manner. Mark- This sale was not a straight forward as one would hope however you managed ...
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Comment on agent fees
Excellent
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“Zack was excellent help in getting us our new home. ......”

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May 21,2016
Minithumbup
By: 'ColinF'
May 21,2016
2 people found
this helpful
Zack was excellent help in getting us our new home. He guided us through the process and was always available to help on the phone with queries. Moving home is a stressful experience, but Zack made sure everything went smoothly for us....
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“Mark, Claire and the rest of the team were all ......”

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May 20,2016
Minithumbup
By: 'Mrs'
May 20,2016
3 people found
this helpful
Mark, Claire and the rest of the team were all fantastic and extremely accommodating to our circumstances . A great professional service thank you . We would definitely use Townends in the future and would recommend to friends & family . Thank you...
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Comment on agent fees
Fair price for a good service
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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