Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“Had a fabulous experience from Townends and especially from Richard. ......”

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Jun 22,2016
Minithumbup
By: 'MaisieFarmer'
Jun 22,2016
0 people found
this helpful
Had a fabulous experience from Townends and especially from Richard. They understood my quite complex circumstances and were there for me throughout the whole process, allowing me to get a beautiful flat. Even once I was renting I came across a few difficulties regarding my ...
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Comment on agent fees
Very good, was more than unexpected but he was able to help me make a few cuts because of my circumstances which made renting this flat possible.
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“This is our first experience letting a property and Rebecca ......”

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Jun 22,2016
Minithumbup
By: 'Helen'
Jun 22,2016
0 people found
this helpful
This is our first experience letting a property and Rebecca and the team have made our whole experience very smooth. Rebecca has been very efficient in all our interactions and we let our property really quickly to good tenants for which we are grateful for! ...
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Comment on agent fees
At first the fees and how they're structured seemed duanting but Townends were very upfront about them in their documentation which is good. Personally we have benefitted from reduced fees for certain items and are very happy with the service we are receiving so no complaints.
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“Rebecca Amazingly proactive professional & super helpful. I am so glad ......”

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Jun 21,2016
Minithumbup
By: 'Sam'
Jun 21,2016
0 people found
this helpful
Rebecca Amazingly proactive professional & super helpful. I am so glad got in touch with proper agent and agency! Cheers Townends!!!...
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Comment on agent fees
Agent fees was ' slightly' on higher side! But none the less deserves what professional guidance & service I receive from Rebecca! Afterall all good things comes with a tag!
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“Very impressed by the quality of Alex's service and professionalism. ......”

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Jun 21,2016
Minithumbup
By: 'Jeremy'
Jun 21,2016
0 people found
this helpful
Very impressed by the quality of Alex's service and professionalism. He was personable, reliable, communicative and helpful. I recommend him highly....
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“Rebecca, Hayley, Emma and her team had been really very ......”

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Jun 21,2016
Minithumbup
By: 'Shawn'
Jun 21,2016
0 people found
this helpful
Rebecca, Hayley, Emma and her team had been really very helpful and have served to the purpose of my conveniency at all times. With Townends we are much satisfied, who have made requirement extremely easier than we thought. From our search for home to settling ...
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Comment on agent fees
Good
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“Hamilton Chess provided a friendly and professional service from both ......”

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Jun 20,2016
Minithumbup
By: 'Matt'
Jun 20,2016
0 people found
this helpful
Hamilton Chess provided a friendly and professional service from both the letting and sales personnel, providing honest market knowledge and responding quickly to queries....
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Comment on agent fees
Agency fees compare well with the competition
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“We have recently sold our property through Townends. We used ......”

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Jun 20,2016
Minithumbup
By: 'S'
Jun 20,2016
0 people found
this helpful
We have recently sold our property through Townends. We used Townends earlier for tenancy agreement and they did a very good job. Therefore we trusted them to sell our property. We always preferred large estate agents as they are professionals. It's like you get what ...
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Comment on agent fees
Good
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“Ryan was easy to deal with and very efficient in ......”

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Jun 20,2016
Minithumbup
By: 'Thor'
Jun 20,2016
0 people found
this helpful
Ryan was easy to deal with and very efficient in finding a buyer. We sold the property for more than we had hoped for which is everything we could wish for. The sale completed quickly when we found the buyer which we were pleasantly surprised ...
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Comment on agent fees
Great!
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“We had a very positive experience in letting our property ......”

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Jun 20,2016
Minithumbup
By: 'CarolineN'
Jun 20,2016
0 people found
this helpful
We had a very positive experience in letting our property through Regents. Jessica and Toby were our main contact and they were both professional, helpful and reliable throughout. They kept us updated on viewings and feedback. They contacted us with suggestions and stats on viewings ...
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Comment on agent fees
Fees were slightly more than some other agents, but I would pay again for the service.
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“I dealt with Katy from start to finish and she ......”

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Jun 17,2016
Minithumbup
By: 'Samuel'
Jun 17,2016
0 people found
this helpful
I dealt with Katy from start to finish and she was an absolute pleasure to deal with. There was no stone left unturned and she was fully committed to helping me find the right property. Will be recommending her and townends to my friends and ...
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Comment on agent fees
Reasonable fees, worth every penny
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“In finding another 'best-fit' tenant for my flat, TOWNENDS' service ......”

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Jun 17,2016
Minithumbup
By: 'S.'
Jun 17,2016
0 people found
this helpful
In finding another 'best-fit' tenant for my flat, TOWNENDS' service was once again very good indeed and, with excellent DIANE ARMSTRONG's patience and continuous assistance, I received a truly personal 'bespoke' service: I never once felt like 'just another Landlord'! Her professionalism and resourcefulness stretched ...
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Comment on agent fees
Very fair and competitive fees!
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“Taylor is awesome. He's professional, friendly, and obviously cares about ......”

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Jun 17,2016
Minithumbup
By: 'Kevin'
Jun 17,2016
0 people found
this helpful
Taylor is awesome. He's professional, friendly, and obviously cares about his clients as much as making the sale. We worked with several agents from several different agencies during our flat search, and Taylor is frankly in a different league from the rest. Above all we ...
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Comment on agent fees
It was our first time working with a letting agent, so we have no point of comparison really. We felt that we got good value though!
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“We were originally helped by Matt Clifford, who was very ......”

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Jun 17,2016
Minithumbup
By: 'Stephen'
Jun 17,2016
0 people found
this helpful
We were originally helped by Matt Clifford, who was very good, unfortunately he left the Sunbury office and for a while we were less satisfied. Brett then took over and he was excellent, followed up well and really stayed on top of the whole process, ...
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Comment on agent fees
fees are average
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“As a landlord I look for agents who are professional, ......”

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Jun 16,2016
Minithumbup
By: 'Santiago'
Jun 16,2016
0 people found
this helpful
As a landlord I look for agents who are professional, enthusiastic and focused, and I've found both Taylor and James Atlee to meet all of those requirements. They assessed the market, gave factual based recommendation on rent price and then worked hard and very efficiently ...
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Comment on agent fees
Very good, totally fair.
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“Sam was very polite, very friendly and helpful. I bought ......”

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Jun 16,2016
Minithumbup
By: 'BPCWood'
Jun 16,2016
2 people found
this helpful
Sam was very polite, very friendly and helpful. I bought my flat with Townends (different branch) and have always had a good experience with them....
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Comment on agent fees
in line with the market
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“We had dealt with a few different estate agents when ......”

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Jun 16,2016
Minithumbup
By: 'klj2812'
Jun 16,2016
0 people found
this helpful
We had dealt with a few different estate agents when trying to find a property, James in Townends was by far the best, he was our estate agent and found us the perfect property which met all of our requirements, he was very professional and ...
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Comment on agent fees
Ok
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“My partner and I received great service from both Raegan ......”

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Jun 15,2016
Minithumbup
By: 'Bo'
Jun 15,2016
0 people found
this helpful
My partner and I received great service from both Raegan and Alex. They got us moved into our apartment in less than one week! It was a struggle from all sides but these two percervied and we can't thank them enough for all the hard ...
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Comment on agent fees
Quite high fees for agency fees
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“We are very happy with the device so far. The ......”

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Jun 15,2016
Minithumbup
By: 'Jolanda'
Jun 15,2016
0 people found
this helpful
We are very happy with the device so far. The agency found tenants quickly and the vetting process was thorough....
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Comment on agent fees
Reasonable and transparent
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“I've been using Townends Southfields since 2014 for their letting services ......”

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Jun 14,2016
Minithumbup
By: 'Mrs'
Jun 14,2016
0 people found
this helpful
I've been using Townends Southfields since 2014 for their letting services and my dealings with them have always been extremely positive. They are not pushy like some other estate agents, just very professional and respectful of their clients. My main point of contact is Sam Miles ...
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Comment on agent fees
Very reasonable fees for a great service.
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“The service was really pleasant, and both Hisham and Robert ......”

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Jun 13,2016
Minithumbup
By: 'Gonzalo'
Jun 13,2016
0 people found
this helpful
The service was really pleasant, and both Hisham and Robert where really helpful in each step I needed to take for both finding a property and dealing with the offer once we found the perfect choice....
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“Townend's were fantastic in helping us to secure the purchase ......”

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Jun 13,2016
Minithumbup
By: 'Sarah'
Jun 13,2016
0 people found
this helpful
Townend's were fantastic in helping us to secure the purchase of our first house. I am very sure that without Chads personal, very efficient and experienced support we would not have been successful in securing the purchase of our new home. Throughout a very stressful ...
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Comment on agent fees
N/A as only buying.
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“As a first time buyers didn't know that buying is ......”

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Jun 10,2016
Minithumbup
By: 'Mrs'
Jun 10,2016
0 people found
this helpful
As a first time buyers didn't know that buying is so stressful. But Michael help us on every step of the process. Had a bit of difficulty on mortgage side but got through at the end. Overall had a good experience. Definitely buy from them ...
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Comment on agent fees
Good
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“Katie is a lovely Agent and always gets back to ......”

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Jun 10,2016
Minithumbup
By: 'Simone'
Jun 10,2016
1 people found
this helpful
Katie is a lovely Agent and always gets back to you. She can however be a bit pushy when it comes to letting a property even if it is a sought after property, more time would be appreciated in having time to think about the ...
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Comment on agent fees
Agent fees are very high and put you off using Townends
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“We rented with Townends for two years. They were non ......”

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Jun 10,2016
Minithumbdown
By: 'Imogen'
Jun 10,2016
4 people found
this helpful
We rented with Townends for two years. They were non responsive to emails and phone calls and expected us to live in disgraceful conditions due to their need to spend as little money as possible in maintaining the property. Upon leaving, as expected, we lost ...
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“At first I was slightly worried about selling my flat, ......”

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Jun 09,2016
Minithumbup
By: 'Erika'
Jun 09,2016
0 people found
this helpful
At first I was slightly worried about selling my flat, as it was my first experience and I had already moved abroad. During my short return to London, I explained my difficult situation to Tim at Townends. He was quick in helping me, Valued my ...
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Comment on agent fees
good
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“Listened to what I needed, and was able to make ......”

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Jun 09,2016
Minithumbup
By: 'Meddy'
Jun 09,2016
0 people found
this helpful
Listened to what I needed, and was able to make the whole process fast, straightforward and easy for me. Very happy with it!...
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“I worked with Louis Byrne to find a letting in ......”

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Jun 09,2016
Minithumbup
By: 'Louis'
Jun 09,2016
0 people found
this helpful
I worked with Louis Byrne to find a letting in side the Woking area with many requirements for the correct property, that we was seeking. We successfully managed this inside 2 weeks another requirement I found Louis very dependable in his professionalism at all times and ...
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Comment on agent fees
Very good
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“William was a great help from the moment we first ......”

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Jun 09,2016
Minithumbup
By: 'Iainoneil'
Jun 09,2016
0 people found
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William was a great help from the moment we first spoke, very straightforward and honest - no BS, no pressure just help in finding the right place....
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“Overall very happy with the service from Townends. Millie was ......”

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Jun 06,2016
Minithumbup
By: 'Mike'
Jun 06,2016
0 people found
this helpful
Overall very happy with the service from Townends. Millie was our key point of contact and was a excellent go between with sellers and solicitors. Allways a responsive friendly can do attitude....
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“Excellent, honest and professional service. I have used them before ......”

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Jun 06,2016
Minithumbup
By: 'Rory'
Jun 06,2016
0 people found
this helpful
Excellent, honest and professional service. I have used them before and would certainly use them again. All the staff were friendly and helpful....
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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