Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“The team at Townends Croydon have been a huge help ......”

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Jul 05,2016
Minithumbup
By: 'Phil'
Jul 05,2016
1 people found
this helpful
The team at Townends Croydon have been a huge help with regards to my girlfriend and I securing our first house together - especially with it being a house that we've loved from day one. So we can't thank them enough, with the team being ...
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Comment on agent fees
N/A - no fees as was purchasing.
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“I recently purchased a property through Townends. Giorgi was fantastic ......”

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Jul 05,2016
Minithumbup
By: 'Joanne'
Jul 05,2016
0 people found
this helpful
I recently purchased a property through Townends. Giorgi was fantastic at handling all my enquiries with speed and patience, she came back on all my questions and was very knowledgeable of the market. I would recommend her and have complete confidence in her selling my ...
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“Will was very attentive and clear throughout the application and ......”

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Jul 05,2016
Minithumbup
By: 'Sean'
Jul 05,2016
0 people found
this helpful
Will was very attentive and clear throughout the application and negotiation process. He helped significantly in ensuring we got the apartment we really wanted. Very content with all the work done....
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Comment on agent fees
Fees were not out of the ordinary
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“Very helpful and kept me up to date during the ......”

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Jul 05,2016
Minithumbup
By: 'Shahram'
Jul 05,2016
0 people found
this helpful
Very helpful and kept me up to date during the whole process. I was very happy with his overall performance and daily feedback....
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Comment on agent fees
Good
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“I found the agent very helpful in providing information and ......”

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Jul 05,2016
Minithumbup
By: 'Eds'
Jul 05,2016
0 people found
this helpful
I found the agent very helpful in providing information and directing us to the necessary contact points when we went through the moving out process. Fast replies and courteous manner was much appreciated. A smooth painless process, thanks!...
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Comment on agent fees
Could be cheaper, I'm not exactly sure how some of the fees are justifiable eg admin. I'd be happy to come to your office and do it myself
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“Myself and my partner have been looking for a property ......”

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Jul 04,2016
Minithumbup
By: 'Courteney'
Jul 04,2016
0 people found
this helpful
Myself and my partner have been looking for a property to rent for ages. Every estate agent has been unhelpful to say the least until we contacted Townends. Diane has been extremely helpful throughout every stage. Friendly, professional and always happy to help. She listened ...
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“As a buyer of a property with Townends, Marc and ......”

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Jul 04,2016
Minithumbup
By: 'Adam'
Jul 04,2016
0 people found
this helpful
As a buyer of a property with Townends, Marc and Victoria were highly professional throughout and assisted in completing what proved to be a challenging purchase for reasons outside of Townends' control...
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Comment on agent fees
Not applicable
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“Very helpful and friendly. Buying a property is a hectic ......”

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Jul 04,2016
Minithumbup
By: 'Vic'
Jul 04,2016
0 people found
this helpful
Very helpful and friendly. Buying a property is a hectic and time consuming job on itself. Mr Stone made sure that the transaction went as smoothly as possible. I would highly recommend Townends to everyone....
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Comment on agent fees
Good
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“Just completed on a fairly difficult sale, Shelley and her ......”

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Jul 04,2016
Minithumbup
By: 'Chris'
Jul 04,2016
0 people found
this helpful
Just completed on a fairly difficult sale, Shelley and her team did a great job for us, their positive approach and hard work paid off, have already recommended them to a neighbour who is considering selling, thanks again, Chris...
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“We were very satisfied with the service we received. Claire ......”

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Jul 04,2016
Minithumbup
By: '?'
Jul 04,2016
2 people found
this helpful
We were very satisfied with the service we received. Claire was courteous and friendly and was able to answer all the questions we askes in an unflappable and constructive way....
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“A big thanks to Louis Devins, and Ollie McHugh for ......”

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Jul 04,2016
Minithumbup
By: 'Martin,'
Jul 04,2016
2 people found
this helpful
A big thanks to Louis Devins, and Ollie McHugh for their professional and dedicated work in the sale and completion of our properties. Their friendly, honest, and helpful approach was second to none I would recommend the team at Egham Townsends branch to anyone who ...
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Comment on agent fees
Good fees very competitive
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“Katy was very helpful when looking for accommodation. She's friendly ......”

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Jul 01,2016
Minithumbup
By: 'Chloe'
Jul 01,2016
0 people found
this helpful
Katy was very helpful when looking for accommodation. She's friendly but professional. Thanks to Emma we have a lovely apartment which is great location wise and affordable....
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“Excellent service by both Louis and Ollie. Louis always remained ......”

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Jul 01,2016
Minithumbup
By: 'Emma'
Jul 01,2016
1 people found
this helpful
Excellent service by both Louis and Ollie. Louis always remained on top of things, and chased the seller and solicitors when necessary to ensure the sale went through quickly and efficiently. Ollie was more than happy to arrange second and even third viewings of the ...
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“Townends made selling my property so easy. As soon as ......”

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Jun 30,2016
Minithumbup
By: 'TC'
Jun 30,2016
2 people found
this helpful
Townends made selling my property so easy. As soon as I met Louis at the valuation stage, he made me feel confident and that he would have no trouble finding a buyer. Two days later and I'd accepted an offer I was really happy with. ...
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Comment on agent fees
Townends really wanted my business and were confident they could deal with the sale quickly and easily. The fee reflected this.
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“best letting agency so far.... thanks robert and your team ......”

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Jun 30,2016
Minithumbup
By: 'Silviu'
Jun 30,2016
0 people found
this helpful
best letting agency so far.... thanks robert and your team for everything.... we are very happy about the new property.... best regards .... silviu dimitriu...
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Comment on agent fees
Good
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“We recently sold and bought a property in the Windsor ......”

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Jun 29,2016
Minithumbup
By: 'Proactive'
Jun 29,2016
0 people found
this helpful
We recently sold and bought a property in the Windsor area. For the sale of our property we did not work with Hamilton Chess. Despite the fact we were not contracting both my partner and myself were hugely impressed by the professionalism, dedication and integrity ...
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“Great team.Within one day they helped us to view ......”

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Jun 29,2016
Minithumbup
By: 'RA'
Jun 29,2016
0 people found
this helpful
Great team. Within one day they helped us to view the property, make a successful offer and begin paperwork. We were kept informed throughout the negations and were not messed around...
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Comment on agent fees
fees - ‚£480 more expensive than Belfast, but thats London!
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“I was extremely impressed with the service I received from ......”

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Jun 29,2016
Minithumbup
By: 'Laura'
Jun 29,2016
0 people found
this helpful
I was extremely impressed with the service I received from Joe whilst buying our first house. He was always happy to help whether it was 8:30am or 19:30pm. He was always available to answer any questions I had or to give me updates. He would ...
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“Both Aaron and Chris acted as a team and in ......”

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Jun 29,2016
Minithumbup
By: 'Townends'
Jun 29,2016
0 people found
this helpful
Both Aaron and Chris acted as a team and in an extremely professional way that concluded in a fast and successful agreement. They met my highest expectations!...
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“Very helpful and always fast with answers and problem solving. ......”

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Jun 28,2016
Minithumbup
By: 'Chris'
Jun 28,2016
0 people found
this helpful
Very helpful and always fast with answers and problem solving. Referencing went fairly easy, which is not always the case as my partner and I are both freelance. Stacey and Jo were exceptional at there jobs and always forthcoming with the necessary information when asked. ...
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Comment on agent fees
Very good agency. And prices were competitive with other agents.
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“Robert was very professional in the whole letting process, from ......”

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Jun 27,2016
Minithumbup
By: 'S'
Jun 27,2016
0 people found
this helpful
Robert was very professional in the whole letting process, from the intro meeting to the signing of the tenancy agreement....
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Comment on agent fees
Good
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“A huge, huge thank you to both consultants at Thornton ......”

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Jun 24,2016
Minithumbup
By: 'Stephen'
Jun 24,2016
0 people found
this helpful
A huge, huge thank you to both consultants at Thornton Health branch Victor and Al. Al who arrange a mortgage for me and set the ball rolling keeping me updated with properties and at viewing giving me an honest view of the property. Victor who ...
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N/A
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“Tufael is by far the nicest estate agent I have ......”

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Jun 24,2016
Minithumbup
By: 'Gini'
Jun 24,2016
0 people found
this helpful
Tufael is by far the nicest estate agent I have had the pleasure of dealing with. Always keen to help and with genuine enthusiasm. I would highly recommend him....
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“Morgan has just sold my flat in two weeks and ......”

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Jun 24,2016
Minithumbup
By: 'Francesca'
Jun 24,2016
0 people found
this helpful
Morgan has just sold my flat in two weeks and has been a pleasure to deal with, very helpful and professional. He has made the whole process smoother than expected. Thanks Morgan!...
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“Katy was very helpful and responsive and fully understood our ......”

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Jun 24,2016
Minithumbup
By: 'Emma'
Jun 24,2016
0 people found
this helpful
Katy was very helpful and responsive and fully understood our requirements. She was great to work with and I would definitely recommend Katy and Townends...
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“A great estate agency. Could not rate the team highly ......”

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Jun 23,2016
Minithumbup
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Rav Singh
By: 'LauraBrown'
Jun 23,2016
0 people found
this helpful
A great estate agency. Could not rate the team highly enough and very happy with the seamless service they provided. Made the process of selling my property as easy as it could be. Highly recommend....
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Good
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“Very friendly, knowledgeable and professional, interested in our priorities as ......”

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Jun 23,2016
Minithumbup
By: 'Mike'
Jun 23,2016
0 people found
this helpful
Very friendly, knowledgeable and professional, interested in our priorities as buyers and took a very non pressurized approach to selling the property we bought....
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N/A
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“Regents were a pleasure to work with. Mark and Joe ......”

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Jun 23,2016
Minithumbup
By: 'Ashni'
Jun 23,2016
0 people found
this helpful
Regents were a pleasure to work with. Mark and Joe both were every helpful throughout the buying process and have continued to help even after completion. - Ashni & David...
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“Rebecca was very proactive in sourcing a tenant for my ......”

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Jun 22,2016
Minithumbup
By: 'Sudhi'
Jun 22,2016
0 people found
this helpful
Rebecca was very proactive in sourcing a tenant for my property. She kept us informed of progress throughout the process and dealt efficiently with the new tenant arrival and all of the associated paperwork. Overall a very smooth process. Highly recommended....
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Comment on agent fees
Agent fees are competitive
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“We're renting a flat through Townends, and their treatment of ......”

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Jun 22,2016
Minithumbup
By: 'SamHay'
Jun 22,2016
0 people found
this helpful
We're renting a flat through Townends, and their treatment of us has been excellent. From our initial enquiry through to our signature on the contracts both Taylor and Jenna have been quick to respond to emails etc., accommodating of our requests, and highly professional throughout....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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