Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“We were looking for a house with enough space for ......”

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Jul 19,2016
Minithumbup
By: 'Claudia'
Jul 19,2016
1 people found
this helpful
We were looking for a house with enough space for our needs and Regents (Alex) helped us to find the perfect place. Thank you! Strongly recommend Regents Sunbury on Thames ....
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“My partner and I were looking to re-locate quickly due ......”

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Jul 19,2016
Minithumbup
By: 'MDunn'
Jul 19,2016
2 people found
this helpful
My partner and I were looking to re-locate quickly due to a job change. Walked in to the Croydon branch and greeted warmly by Diane who wasted no time in finding our needs and matched them. The openness and honesty of Diane helped make our ...
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Comment on agent fees
Good
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“Honest, approachable, accommodating and personable are not traits usually encountered ......”

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Jul 18,2016
Minithumbup
By: 'DirectorOfCustomerExperience@large£bnCo'
Jul 18,2016
0 people found
this helpful
Honest, approachable, accommodating and personable are not traits usually encountered in estate agents - Taylor is one of the exceptions! a true gem. Helped us find what we were looking for when all other agents seemed too busy or preoccupied!...
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“Charlie was a real pleasure to deal with during my ......”

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Jul 18,2016
Minithumbup
By: 'Nouran'
Jul 18,2016
0 people found
this helpful
Charlie was a real pleasure to deal with during my flat purchase. He was extremely professional at all times and my frequent return visit requests was never too much trouble!...
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N/A
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“Daniel was professional throughout the whole renting process. The property ......”

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Jul 17,2016
Minithumbup
By: 'Elena'
Jul 17,2016
0 people found
this helpful
Daniel was professional throughout the whole renting process. The property he found for us met our needs and we are looking forward to moving in into this new cosy home....
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Comment on agent fees
Quite high
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“The level of service was good however I felf a ......”

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Jul 16,2016
Minithumbup
By: 'Leeann'
Jul 16,2016
0 people found
this helpful
The level of service was good however I felf a little misleading in my particular situation over one of the two tenancy placements....
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Comment on agent fees
Too high. Plus in one of the situations these should have been reduced.
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“Adeel was very knowledgeable and he helped a lot providing ......”

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Jul 15,2016
Minithumbup
By: 'Dan'
Jul 15,2016
1 people found
this helpful
Adeel was very knowledgeable and he helped a lot providing a great selection of property viewings. I would strongly recommend him to anyone who is in the process of renting a new home. I'm very happy with the service provided....
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“Highly impressive with the efforts Hish took to help in ......”

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Jul 15,2016
Minithumbup
By: 'Adi'
Jul 15,2016
0 people found
this helpful
Highly impressive with the efforts Hish took to help in finding right property. There was hardly any other person from any other estate company who was so regular with calls & mails to know the updates and let me know current available properties. I believe this ...
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Comment on agent fees
No Fees for this service
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“all the staff are very friendly and helpful, they are ......”

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Jul 15,2016
Minithumbup
By: 'ailene'
Jul 15,2016
0 people found
this helpful
all the staff are very friendly and helpful, they are very accommodating. with the service, I am pleased on the way they updated us on what is going on and what will comes next....
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Comment on agent fees
fee is all worth it..
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“We were very happy with the service from Townends, especially ......”

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Jul 13,2016
Minithumbup
By: 'Gem'
Jul 13,2016
0 people found
this helpful
We were very happy with the service from Townends, especially agent Ryan Anderson. He managed to find us a short term let, a service not offered by many other agents. Ryan was great at sending through appropriate properties and communicated really well with us, answering ...
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Comment on agent fees
In line with other agents
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“The representative for Townends for the viewing was punctual, smartly ......”

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Jul 13,2016
Minithumbup
By: 'William'
Jul 13,2016
2 people found
this helpful
The representative for Townends for the viewing was punctual, smartly dressed and knowledgeable on all the properties shown. For the particular property in Old Windsor which was secured by her thorough and quick communication with the Lamdlord and competent negotiation on the price, provided the ...
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“Stacey found the perfect house for us in Staines. She ......”

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Jul 12,2016
Minithumbup
By: 'Celia'
Jul 12,2016
0 people found
this helpful
Stacey found the perfect house for us in Staines. She was very effective, professional and friendly. Both Stacey and Jo kept us updated throughout the let and we found a lot of support from Regent. Our landlord is also fantastic and he really trusts Regents, ...
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Comment on agent fees
Good
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“A very lovely young lady who kept me informed of ......”

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Jul 12,2016
Minithumbup
By: 'Dawn'
Jul 12,2016
0 people found
this helpful
A very lovely young lady who kept me informed of all progress/communication etc and surpassed my expectations. Highly recommend her to anyone seeking rented accommodation. Thank you Katie...
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Comment on agent fees
Good
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“Millie was so pleasant to deal with and always there ......”

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Jul 11,2016
Minithumbup
By: 'Janet'
Jul 11,2016
1 people found
this helpful
Millie was so pleasant to deal with and always there to answer my queries and calm me down when I got worried about something. She is a true Sales Negotiator and it was obvious she was hungry to sell my property as quickly as possible ...
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Comment on agent fees
Whilst I believe I got a very good rate it still seems expensive to use an estate agent. However, I consider it was worth every penny as the agent was so helpful from start to finish and Townends also have a very good Sales Progression Team - something, I doubt, internet estate agents have but it is very much needed to conclude the deal asap.
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“Kathleen has been the most helpful agent out of everyone ......”

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Jul 11,2016
Minithumbup
By: 'Millie'
Jul 11,2016
0 people found
this helpful
Kathleen has been the most helpful agent out of everyone I have talked to over my time renting and I have rented quite a few properties. I work in customer service, similar field so I know what it's like but Kathleen is so welcoming, and ...
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Comment on agent fees
Great
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“Millie always had a smile whenever she came to the ......”

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Jul 09,2016
Minithumbup
By: 'David'
Jul 09,2016
1 people found
this helpful
Millie always had a smile whenever she came to the House and whenever I visited branch. Her actions were always in a professional manner and I remember how helpful she was in sending over the required information and images to the Solicitors. Keep up the ...
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Comment on agent fees
I thought the Fees were very reasonable
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“Jessica was fantastic in finding me a property, she always ......”

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Jul 08,2016
Minithumbup
By: 'Tenant'
Jul 08,2016
0 people found
this helpful
Jessica was fantastic in finding me a property, she always kept me updated throughout the let. We moved in within a week and it wasn't stressful thanks to regents, she contacted me out of office hours sometimes to keep me updated. Thank you for all ...
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Comment on agent fees
Good
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“Having dealt with several agents, Townends ID one of the ......”

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Jul 08,2016
Minithumbup
By: 'Xi'
Jul 08,2016
0 people found
this helpful
Having dealt with several agents, Townends ID one of the best. They always reply quickly, efficient in arranging and confirm viewings. And once offer I'd accepted they are very good liaising and chasing both parties' solicitor and push the case progress....
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“I moved in May. We love the house we have ......”

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Jul 08,2016
Minithumbup
By: 'Hayley'
Jul 08,2016
0 people found
this helpful
I moved in May. We love the house we have let. There were a few things we had asked for at offer stage which were not done when we moved in and we had to do our selves. I Think also a clear guide of ...
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“It have been pleasure to work with James. He explained ......”

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Jul 08,2016
Minithumbup
By: 'Hau'
Jul 08,2016
0 people found
this helpful
It have been pleasure to work with James. He explained to me very clear and detail letting options, response to my requirements very quick and professional way. He suggested right time to advertise my property and we got tenants at right time we needed....
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“Our experience with Townends was a very positive one. Millie ......”

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Jul 08,2016
Minithumbup
By: 'Holly'
Jul 08,2016
1 people found
this helpful
Our experience with Townends was a very positive one. Millie was extremely helpful and approachable and was always contactable. We felt that any query we had was dealt with very quickly and efficiently and we were given sound advice. Millie is a credit to the ...
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“Shelley was excellent from start to finish providing very quick ......”

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Jul 08,2016
Minithumbup
By: 'Achita'
Jul 08,2016
1 people found
this helpful
Shelley was excellent from start to finish providing very quick and effective communication. She was always available to talk if I ever had any problems as well as finding solutions to them. She made the whole process easier even though we had a few hurdles ...
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Comment on agent fees
N/A
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“Katie has been great with both my parents and I. ......”

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Jul 08,2016
Minithumbup
By: 'Sara'
Jul 08,2016
0 people found
this helpful
Katie has been great with both my parents and I. Dealt with everything quickly and kept us up to date with everything. Great customer service...
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Comment on agent fees
Great people skills Great customer service
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“hi, will has been very helpful for us, he made ......”

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Jul 08,2016
Minithumbup
By: 'pasquale'
Jul 08,2016
0 people found
this helpful
hi, will has been very helpful for us, he made our resource for the new house very easy showing us different options that was fitting for us and answering everytime to our request. very kind person and i will racomande him to everyone...
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Comment on agent fees
right price for the service, nothing to complain
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“I found them very helpful and efficent, frei dly,quick ......”

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Jul 08,2016
Minithumbup
By: 'Bradley'
Jul 08,2016
0 people found
this helpful
I found them very helpful and efficent, frei dly,quick getting things done when asked , no problems at all .i would recomend them....
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Comment on agent fees
Good
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“We put our house on with Townends it was sold (......”

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Jul 07,2016
Minithumbup
By: 'David'
Jul 07,2016
0 people found
this helpful
We put our house on with Townends it was sold (stc) within a week would highly recommend using this agent...
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Comment on agent fees
Average
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“Katie is VERY professional. She has kept me up to ......”

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Jul 07,2016
Minithumbup
By: 'Krish'
Jul 07,2016
2 people found
this helpful
Katie is VERY professional. She has kept me up to date with properties which suited my needs. Great customer service...
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“Katie was a great help with my recent move via ......”

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Jul 06,2016
Minithumbup
By: 'Robert'
Jul 06,2016
1 people found
this helpful
Katie was a great help with my recent move via Townends. Leaving it to the last minute and in a real state of flux on where to move to & what type of property (flat or house) she was really good at helping me be a ...
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Comment on agent fees
Good
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“I found Adeel to be extremely helpful and knew my ......”

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Jul 06,2016
Minithumbup
By: 'Jonny'
Jul 06,2016
1 people found
this helpful
I found Adeel to be extremely helpful and knew my sense of urgency so took me to several properties that matched my needs in a short space of time. He kept in contact and was very professional the whole time. I would highly recommend Adeel ...
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“Millie was always helpful and polite. During viewings we were ......”

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Jul 06,2016
Minithumbup
By: 'Margaret'
Jul 06,2016
0 people found
this helpful
Millie was always helpful and polite. During viewings we were not expected to vacate our home. She showed prospective buyers around with consideration and respect. She was always quick to respond to questions, problems etc. I am very pleased we selected to sell through Townends....
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Comment on agent fees
1% seems quite good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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