Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
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Latest Properties

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Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“Lia Kitsopoulos @ Red Bear Property Management...”

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Feb 04,2021
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By: 'Debora Roncon'
Feb 04,2021
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Lia was very informative and made the whole process easier for us, we just moved to the UK so all the procedures were foreign to us, Lia was amazing!...
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“Lia is amazing at her job, its my first time ......”

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Feb 03,2021
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Lia
By: 'Fairos'
Feb 03,2021
0 people found
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Lia is amazing at her job, its my first time renting a property and she made the whole process seamless. She provided us with all the information we needed and went above and beyond our expectations. We will only recommend Lia to our friends and ...
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“Lia has been awesome with us *****...”

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Feb 03,2021
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By: 'Parvez'
Feb 03,2021
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Lia has been awesome with us and doing an amazing job from day 1. Its my first time renting a property and she made the whole process painless and easy step by step explanations with excellent people skills and great industry knowledge. She kept regular contact ...
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“Hello, I wanted to give a review, because of......”

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Feb 03,2021
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By: 'Elizabeth'
Feb 03,2021
0 people found
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Hello, I wanted to give a review, because of Lia Kitsopoulos. Lia is a wonderful property manager, she is really friendly, kind and lovely and does her job brilliantly. She would always help if needed, give you her best advise and knows how to keep ...
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“Excellent , first class professional service......”

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Feb 03,2021
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Anna
By: 'Claire'
Feb 03,2021
0 people found
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Excellent , first class professional service from Anna at Townends, Woking. Took just a week from viewing the flat and moving in!! Anna was so incredibly helpful and made sure everything went smoothly. Excellent job done! Thank you....
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“As soon as we contacted the agency, we were g......”

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Jan 29,2021
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By: 'Daniela Torres'
Jan 29,2021
0 people found
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As soon as we contacted the agency, we were greeted by Lia Kitsopoulos that was really kind and helpful with the flat viewing. We instantly knew that it was the perfect home for myself and my partner. Lia has always been present to help and ...
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“Amazing service...”

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Jan 29,2021
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By: 'Gerard'
Jan 29,2021
0 people found
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Lia was really helpful with us to find a flat, and when we got any problem when start living there she solved fast even if was out of office hours. Amazing customer service and professionalism from Lia...
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“I had a very pleasant experience and they wer......”

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Jan 29,2021
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By: 'Simona'
Jan 29,2021
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I had a very pleasant experience and they were very helpful! They patiently provided me with all the information and guided me through all the steps. Thank you for everything!...
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“Lia has been very helpful....”

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Jan 29,2021
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By: 'Choi'
Jan 29,2021
0 people found
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Lia was my agent when I was looking for new place to live. She was very helpful, informative and kind. Questions were answered and supported. I believe that I can rely on her when I have problems in the future....
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“Easy and fast...”

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Jan 29,2021
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By: 'Ira'
Jan 29,2021
0 people found
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Well organised estate agency, easy online procedures. Sometimes it took them a little bit longer to reply to my e-mails but in general I'm quite satisfied with their work....
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“DO NOT RENT FROM THESE PEOPLE !!!!!!!...”

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Jan 27,2021
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By: 'Olivia'
Jan 27,2021
1 people found
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I have been rent with them since June 2020 and it been hell. HELL. We have spent the last 6 months complaining about the problems, broken heater, broken windows etc in the middle of winter !!!!!! We are now being told we have to pay for issues we ...
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“Cold calling for 2 years...”

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Jan 26,2021
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By: 'Sarah h'
Jan 26,2021
0 people found
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Once you have contacted them as a landlord they they cold call you on different telephone numbers and harass you three to four times a week. I have asked them several times to take me off their database which they agree to but never do. ...
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By: Amber Brackley
Jan 27, 2021
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Hi Sarah, Please contact me using [email protected] providing your full name and I will arrange for your information to be removed from our database. Please accept our apologies for the frustration this has caused you - Amber ...

“Joshua has been very helpful in my process of......”

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Jan 24,2021
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Joshua
By: 'Maribel'
Jan 24,2021
0 people found
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Joshua has been very helpful in my process of finding my new home! Just tell him what you need, and he will find the right match for you! Profesional, friendly and very attentive....
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“Bad customer service...”

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Jan 23,2021
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Stacey
By: 'Bianca'
Jan 23,2021
0 people found
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I have made an enquiry online asking all the questions I need to and the lady there who called herself Stacey called me back. She was insisting to registered my details. I kindly asked her to remind me which property it was as I sent ...
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By: Bianca
Jan 25, 2021
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Thank you for the reply. It had nothing to do with limiting the number of visits because I was actually trying to make sure all my requests are clear before we attend any viewing. The lady called back to apologise for the way she spoke to me that morning so I do appreciate that. Thanks ...

“Management feedback...”

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Jan 21,2021
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Catherine
By: 'Garcev'
Jan 21,2021
0 people found
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I live abroad with a complete peace of mind knowing my property is being managed by Williams Lynch. The agency assist with all aspects of the flat and any issues that do arise are dealt with promptly. I have to give Catherine a specific mention, ...
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“Amazing service from Katie and Nadine. Commun......”

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Jan 20,2021
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By: 'Celine Legge'
Jan 20,2021
0 people found
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Amazing service from Katie and Nadine. Communication was outstanding. They helped us every step of the way and were excellent. Would 100% use Townends Sunbury for every move!...
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“My renting experience with Lia at Red Bear ......”

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Jan 17,2021
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Lia
By: 'Janet'
Jan 17,2021
0 people found
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My renting experience with Lia at Red Bear Lia was professional in the whole process, and knowledgeable in a lot of areas. She explained things in details and was responsive. I had a tight deadline and she did her best to help, glad to have ...
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“Nice and easy no fuss approach...”

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Jan 15,2021
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Michelle
By: 'Phil'
Jan 15,2021
0 people found
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Nice and easy no fuss approach by Michelle and the team at Red Bear. Was able to arrange an online (long distance) viewing of several properties at short notice and put an offer in on one that same evening. Would use again....
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“Williams Lynch has been an absolute pleasure ......”

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Jan 15,2021
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Onal
By: 'Constantinos'
Jan 15,2021
0 people found
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Williams Lynch has been an absolute pleasure to deal with from the initial viewing of the property to the everyday property management interactions. Catherine is a dedicated and friendly professional who ensures any concerns are dealt with quickly and thoroughly. I could not recommend Catherine ...
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“A most professional, courteous and charming p......”

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Jan 14,2021
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Sue
By: 'M Hampshire'
Jan 14,2021
0 people found
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A most professional, courteous and charming person. Engaging and most helpful. Attentive and knowledgeable too. Always willing to offer sound advice. I always appreciated her positive approach....
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“Excellent, first class service from Anna Ozog......”

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Jan 14,2021
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Anna
By: 'Claire'
Jan 14,2021
0 people found
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Excellent, first class service from Anna Ozog. Was amazing in sorting our tenancy within a week! Was incredibly helpful, nothing was too much trouble. Thank you so much...
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“Thank you Lia...”

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Jan 13,2021
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Lia
By: 'Marcel'
Jan 13,2021
0 people found
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Lia was very helpful during the process. Usually very easy to get into contact with and always very pleasant to deal with. She was very energetic and informative during the viewings and provided us with a lot of information. Thank you Lia!...
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“Lia has been so incredibly helpful from start......”

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Jan 13,2021
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By: 'Emily P-J'
Jan 13,2021
0 people found
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Lia has been so incredibly helpful from start to finish with the viewing process as well as sorting out everything with our move. As this is my first rented property not done through a house share, she has made it feel effortless, easy and stress ...
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“To Rent a flat in lockdown...”

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Jan 13,2021
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Lia
By: 'Pedro'
Jan 13,2021
0 people found
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To Rent a flat in lockdown was a different experience, it will be impossible with out the agency help. After move in, most of the problem we reported we had a very fast answer and solved in one day...
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“DO NOT TRUST...”

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Jan 12,2021
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Clive
By: 'Jessica'
Jan 12,2021
0 people found
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This agent tried to steal money from us. Following the moving out inspection, they tried to take nearly £200 from us claiming that we did not resolve a pre-existing mould issue in 1 of the rooms. We informed them that when we moved in during the Summer ...
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By: Amber Brackley
Jan 13, 2021
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Hi Jessica, Sorry to hear you were unhappy with your deposit release and your Landlords suggested deductions. I am pleased to find that following advice from Stirling Ackroyd, your Landlord waivered any deductions in this regard. We do have an obligation to both Landlord’s and Tenant’s to negotiate an agreeable deposit release, ultimately any suggested deductions are at the instruction of the Landlord not Stirling Ackroyd. Raising a deposit dispute can be a lengthy process and I a ...

“Highly recommend...”

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Jan 04,2021
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Karina
By: 'H P'
Jan 04,2021
0 people found
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I've been a landlord with Berefords for several years and Karina has been a fantastic property manager. She's been incredibly helpful and supportive with several difficult issues. Would not have anyone else! Highly recommended!...
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“Good experience...”

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Dec 28,2020
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Karina
By: 'Ruby'
Dec 28,2020
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Karina has been a helpful property manager. She answers queries in a prompt and clear manner, and is friendly to liaise with....
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“Lia help us to move to this amazing flat.She......”

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Dec 22,2020
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Lia
By: 'Giorgio'
Dec 22,2020
0 people found
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Lia help us to move to this amazing flat. She is super friendly and helpful, we asked so many questions and every time she was there always available....
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“Ryan MaherVery friendly and so so helpfulSh......”

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Dec 21,2020
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Ryan
By: 'christine'
Dec 21,2020
0 people found
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Ryan Maher Very friendly and so so helpful Showed us around and gave us great advise as we are still new to the UK Ryan went above and beyond Thank you...
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“Knowledgable, Kind, and Reliable People at Williams Lynch...”

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Dec 18,2020
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Onal
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Adriana
By: 'Mackenzie'
Dec 18,2020
0 people found
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As an expat young adult who had just moved to London, this was my first time renting a flat and one in a new country also. Adriana and Onal were absolutely fabulous in answering my numerous questions and making me feel at ease as I ...
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Dec 18, 2020
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Thank you for your lovely review Mackenzie ? ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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