Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“From the beginning to the end of my tenancy both ......”

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Jul 28,2016
Minithumbup
By: 'Jason'
Jul 28,2016
0 people found
this helpful
From the beginning to the end of my tenancy both Stacey and Jo have always made themselves available, returned calls and done their upmost to resolve any issues/questions that have arisen. I would have no issues with recomending them to anyone!...
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Comment on agent fees
Average
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“I have used Regents, Sunbury previously to buy & sell property ......”

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Jul 28,2016
Minithumbup
By: 'Tom'
Jul 28,2016
0 people found
this helpful
I have used Regents, Sunbury previously to buy & sell property and decided to use them again to sell my house in Ashford. Ryan came over & valued my property, which was considerably more than a previous agent had valued it. I was skeptical, but decided to ...
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Comment on agent fees
Fair (don't forget that VAT is added to the agreed fee!)
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“Very helpful and kept me well informed of what was ......”

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Jul 27,2016
Minithumbup
By: 'Ross'
Jul 27,2016
0 people found
this helpful
Very helpful and kept me well informed of what was going on. Made more challenging by my delay in getting a mortgage due to a change in work....
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“I had a very positive experience with Taylor. My expectation ......”

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Jul 27,2016
Minithumbup
By: 'Razvan'
Jul 27,2016
0 people found
this helpful
I had a very positive experience with Taylor. My expectation is usually 4/10 for an agent due to previous experiences but Taylor is way above the average of his peers. His strongest points are listening to your needs and finding the appropriate house to see. This ...
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Comment on agent fees
I always consider agent fees are absurdly high but for now there's not much choice out there.
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“Stacey is really nice and efficient.Her response to any ......”

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Jul 26,2016
Minithumbup
By: 'Anu'
Jul 26,2016
0 people found
this helpful
Stacey is really nice and efficient.Her response to any enquiry is always quick and precise.she made our move quite stress free....
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“I would just like to say a big Thankyou to ......”

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Jul 26,2016
Minithumbup
By: 'John'
Jul 26,2016
0 people found
this helpful
I would just like to say a big Thankyou to Jo and Stacey for all there great help in finding the right tenants to rent my property in Staines they were always there to help or answer any question I needed and very professional about ...
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Comment on agent fees
good
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“I was very nervous to rent my property as I ......”

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Jul 26,2016
Minithumbup
By: 'Sunny'
Jul 26,2016
0 people found
this helpful
I was very nervous to rent my property as I had never done this before, however Stacey met with me and put me to ease straight away and made everything simple! I am happy to leave my property in her and Regents hands,...
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“I have found Stacey to be very helpful. We have ......”

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Jul 26,2016
Minithumbup
By: 'Lynn'
Jul 26,2016
0 people found
this helpful
I have found Stacey to be very helpful. We have been with Regents for around a year know and now I think why did I put up with my previous agents. Stacey always calls me back and always does what she says she will. It ...
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Comment on agent fees
Good
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“I spoke with Daniella Rodrigues on the Wednesday morning , met ......”

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Jul 26,2016
Minithumbup
By: 'HG'
Jul 26,2016
0 people found
this helpful
I spoke with Daniella Rodrigues on the Wednesday morning , met her that afternoon , told her the house had been with another agent for 6 weeks with no movement , and challeneged her with finding tenants asap , within 24 hours she had 2 prospective tenants of the type i wanted ( ...
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“Daniella has been the most helpful estate agent we spoke ......”

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Jul 26,2016
Minithumbup
By: 'Rachael'
Jul 26,2016
1 people found
this helpful
Daniella has been the most helpful estate agent we spoke with after numerous calls to other estate agents. She took the time to walk through each property and showed me additional properties that had not been planned views which was extremely helpful in getting a ...
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Comment on agent fees
Holding Fee is quite expensive but it does come out of security deposit to be paid anyway. Admin fees and referencing is similar to what I have had in the past.
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“I just wanted to say how impressed I was with ......”

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Jul 25,2016
Minithumbup
By: 'Thomas'
Jul 25,2016
0 people found
this helpful
I just wanted to say how impressed I was with the level of service provided to Fleur and I by Tufael during our search for a property to let in Streatham. He was the first person we contacted on both visits to London and we ...
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Comment on agent fees
Agents' fees are reasonable
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“Diane let my property within a few days four years ......”

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Jul 23,2016
Minithumbup
By: 'John'
Jul 23,2016
1 people found
this helpful
Diane let my property within a few days four years ago. Since then there have been two renewals with the absolute minimum rental gaps between them. The current tenants are renewing for a further two years partly I am sure because of the attention given ...
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Comment on agent fees
Fair
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“Daniella was very friendly, helpful and extremely fast helping me ......”

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Jul 22,2016
Minithumbup
By: 'Elena'
Jul 22,2016
1 people found
this helpful
Daniella was very friendly, helpful and extremely fast helping me to rent a flat for my daughter. She replied to my e-mails immediately and called me on the phone as much as needed. I contacted other agencies before that who haven't replied at all or ...
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Comment on agent fees
High
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“James and Katie went above and beyond and found me ......”

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Jul 22,2016
Minithumbup
By: 'CJ'
Jul 22,2016
0 people found
this helpful
James and Katie went above and beyond and found me the ideal tenant really quickly. Would highly recommend them to any landlord looking to rent out a property around the Sunbury area....
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Comment on agent fees
Very competitive - you get what you pay for!
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“Purchasing via Regents, I do not know Regents as an ......”

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Jul 22,2016
Minithumbup
By: 'Owen'
Jul 22,2016
1 people found
this helpful
Purchasing via Regents, I do not know Regents as an agency but so far as Matthew Hill goes, Regents should be privileged to have Matthew representing them. Having lived in Woking for a decade now and watch the property prices grow excessively with the good ...
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“I am so pleased with the help that i have ......”

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Jul 22,2016
Minithumbup
By: 'Dennis'
Jul 22,2016
0 people found
this helpful
I am so pleased with the help that i have received with Sipho and Ivan. Great customer service and a good experience over all. Two thumbs up Townends! I will surely recommend you guys....
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Comment on agent fees
Agent fees was reasonable for the services that i have received.
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“We've spent numerous weeks looking for a property to rent ......”

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Jul 22,2016
Minithumbup
By: 'Sue'
Jul 22,2016
3 people found
this helpful
We've spent numerous weeks looking for a property to rent and tried a number of different letting agents viewing a variety of properties that weren't suitable for our needs. Townends listened carefully to what we were looking for and provided a number of suitable viewings. ...
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Comment on agent fees
The fees are quite high but in line with other agencies. We were given a discount as we were able to go through process quite quickly.
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“Katie has been very helpful and efficient with dealing with ......”

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Jul 22,2016
Minithumbup
By: 'Julie'
Jul 22,2016
0 people found
this helpful
Katie has been very helpful and efficient with dealing with all aspects of my first experience of being a landlord, so would highly recommend and company her to others....
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Comment on agent fees
Reasonable
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“Great end to end service. Mo has been been so ......”

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Jul 22,2016
Minithumbup
By: 'Abigail'
Jul 22,2016
1 people found
this helpful
Great end to end service. Mo has been been so helpful and made us very comfortable throughout the process. We are impressed by the level of professionalism....
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Comment on agent fees
The fees are quite high but manageable
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“As I had never rented a property before I was ......”

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Jul 22,2016
Minithumbup
By: 'Lorraine'
Jul 22,2016
3 people found
this helpful
As I had never rented a property before I was a little anxious about the whole process. After arranging a viewing with Mohammed I soon realised that I had nothing to be anxious about. Everything was explained to me and there was no such thing ...
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“I had been looking for a property to rent for ......”

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Jul 21,2016
Minithumbup
By: 'Layla'
Jul 21,2016
1 people found
this helpful
I had been looking for a property to rent for the past 6 months, after having a lot of trouble with other estate agents with either not calling back or not answering phones and even showing me properties that were not the ones advertised, I finally ...
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“Thanks to Diane our property was let within 24 hours from ......”

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Jul 21,2016
Minithumbup
By: 'Carol'
Jul 21,2016
1 people found
this helpful
Thanks to Diane our property was let within 24 hours from handing over the keys. Her local and professional knowledge is outstanding and the prompt responses are above and beyond any service i have previously experienced. Her enthusiastic work ethic is an immense credit and asset ...
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Comment on agent fees
Fees are similar to the market and represent good value for the service received to date
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“They both worked hard to sort us a house, even ......”

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Jul 21,2016
Minithumbup
By: 'JJLyon'
Jul 21,2016
2 people found
this helpful
They both worked hard to sort us a house, even at the last minute. They put in the effort and got us a property when we really needed one. Responsive, professional, would recommend!...
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“Alex was really helpful in the full letting process. Thanks ......”

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Jul 20,2016
Minithumbup
By: 'Pragya'
Jul 20,2016
1 people found
this helpful
Alex was really helpful in the full letting process. Thanks to Alex and Raegan in helping us find new tenants....
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“Daniella was very helpful and professional throughout the process of ......”

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Jul 20,2016
Minithumbup
By: 'Imma'
Jul 20,2016
2 people found
this helpful
Daniella was very helpful and professional throughout the process of finding our new home. We were in an unusual situation because we had to look for a property while we were away. After giving Daniella a general description of what we wanted, she contacted us ...
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Comment on agent fees
Her fees are good
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“I'm about to leave renting with Townends and I will ......”

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Jul 20,2016
Minithumbdown
By: 'Bob'
Jul 20,2016
3 people found
this helpful
I'm about to leave renting with Townends and I will never have anything to do with them again. As has been mentioned in other reviews they are great to get you into the property, after that when you need to deal with the head office ...
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Comment on agent fees
Awful. Extortionate, unclear and unwilling to discuss.
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By: Townends Team
Jul 25, 2016
View all comments (1)
Thank you for your feedback. So we can investigate this further, please can you email [email protected] with full details. Many thanks. ...

“First class - not at all "pushy " xtremely polite, understanding ......”

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Jul 19,2016
Minithumbup
By: 'Mr'
Jul 19,2016
0 people found
this helpful
First class - not at all "pushy " xtremely polite, understanding and professional. Would certainly recommend these young men and their team....
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Comment on agent fees
Good
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“First got shown one of the Propeties I'm currently occupying ......”

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Jul 19,2016
Minithumbup
By: 'Terence'
Jul 19,2016
1 people found
this helpful
First got shown one of the Propeties I'm currently occupying by Adeel who was well presented, respectful and very Professional. He then put in contact with Clint who was also very helpful and Professional. everything was done by the book and at no point was ...
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Comment on agent fees
Good
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“Aaron took over our search for a flat at a ......”

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Jul 19,2016
Minithumbup
By: 'Nick'
Jul 19,2016
0 people found
this helpful
Aaron took over our search for a flat at a very difficult time, with deals falling through all around us. He found the right property at the right moment and somehow we overcame all the barriers that arose and the flat was ours!! Aaron was ...
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Comment on agent fees
NA
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“Taylor was very responsive from the first enquiry to the ......”

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Jul 19,2016
Minithumbup
By: 'Mark'
Jul 19,2016
0 people found
this helpful
Taylor was very responsive from the first enquiry to the time we signed up to moving in. Townends, ourselves and the Landlord had to face some challenges to agree a move in date but Taylor kept the dialogue and process moving whilst maintaining a sense ...
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Comment on agent fees
Can only compare with Dexters fees which seemed more.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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