Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“Alex has been hands on and responsive throughout our sale ......”

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Aug 11,2016
Minithumbup
By: 'Bev'
Aug 11,2016
0 people found
this helpful
Alex has been hands on and responsive throughout our sale even when sales support were involved Alex was there the entire journey. Could not ask for any better service....
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Comment on agent fees
Very good rates, willing to negotiate
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“Being a first time buyer to the sales market, I ......”

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Aug 11,2016
Minithumbup
By: 'Claire'
Aug 11,2016
1 people found
this helpful
Being a first time buyer to the sales market, I was quite apprehensive about the process and wanted to ensure that I found the right agent that would guide me accordingly to purchase my dream home. I would like to commend Alex Jones in helping ...
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“I thought being new to the area finding a new ......”

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Aug 11,2016
Minithumbup
By: 'Harry'
Aug 11,2016
0 people found
this helpful
I thought being new to the area finding a new property to rent would be a difficult transition but Zack made this a very smooth and quick process and can't stress enough how helpful he was, he was extremely genuine and up front and would ...
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Comment on agent fees
Very good
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“Matt is very professional and hard working. He is extremely ......”

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Aug 10,2016
Minithumbup
By: 'Han'
Aug 10,2016
0 people found
this helpful
Matt is very professional and hard working. He is extremely realiable and deliver good results for clients. One of the best agent I have met....
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“What can I say?!! I have never received such outstanding ......”

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Aug 10,2016
Minithumbup
By: 'dee'
Aug 10,2016
0 people found
this helpful
What can I say?!! I have never received such outstanding customer service. Raegan has gone way and beyond to help me get into the property I am in now. Her excellent customer service was to point, very personal and really delivered beyond my expectations....
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Comment on agent fees
good
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“Alex was great so was David. We relay liked working ......”

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Aug 09,2016
Minithumbup
By: 'AGNIESZKA'
Aug 09,2016
0 people found
this helpful
Alex was great so was David. We relay liked working with them. Always polite and enthusiastic.We have known Alex before (he was showing us houses year before) he was always of informations about houses. Thank you...
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Comment on agent fees
Was ok. Better then Bridges and Romans.
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“We have recently bought a property through Regents and from ......”

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Aug 08,2016
Minithumbup
By: 'S'
Aug 08,2016
0 people found
this helpful
We have recently bought a property through Regents and from the start to the end it wasn't an easy process but Regents Team managed it well. Their honest feedback on valuation, communication and understanding of client's needs and putting their interest first is definitely a ...
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Comment on agent fees
N/A to this service
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“From viewing to buying property, Our Sales rep and their ......”

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Aug 08,2016
Minithumbup
By: 'SJ'
Aug 08,2016
1 people found
this helpful
From viewing to buying property, Our Sales rep and their team are always kind and helpful. We are really happy to choose Townends. Of couse we will recommend my friend this agency. Thank you so much and all the best....
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“Katie, was exceptional in understanding the problem and went around ......”

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Aug 08,2016
Minithumbup
By: 'A.'
Aug 08,2016
0 people found
this helpful
Katie, was exceptional in understanding the problem and went around in ensuring it was promptly addressed and in so doing meeting and exceeding all my expectation in securing the perfect property. Very simply, Katie is an asset....
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“All staff were very helpful and considerate. The sale of ......”

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Aug 08,2016
Minithumbup
By: 'Jean'
Aug 08,2016
0 people found
this helpful
All staff were very helpful and considerate. The sale of our property went through quickly, putting us in a good position to purchase the property we wanted. The purchase did take longer than expected but Townends kept us well informed and did everything they could ...
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Comment on agent fees
Very fair.
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“Both Matt Clifford and Josh Heather updated us appropriately throughout ......”

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Aug 07,2016
Minithumbup
By: 'Angela'
Aug 07,2016
0 people found
this helpful
Both Matt Clifford and Josh Heather updated us appropriately throughout the sale and at all times acted in a professional and approachable manner. Any queries raised, were responded to within a good timescale....
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Comment on agent fees
The Agent's fees - Willing to negotiate.
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“I am very impressed with the lettings service provided by ......”

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Aug 04,2016
Minithumbup
By: 'Shah'
Aug 04,2016
0 people found
this helpful
I am very impressed with the lettings service provided by Taylor/Jenna. They were both very helpful and always updated me with any potential problems. I was wary of any estate agent but I was happy to be proved wrong!...
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“Zack is one the best agents I've had the pleasure ......”

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Aug 04,2016
Minithumbup
By: 'Mark'
Aug 04,2016
0 people found
this helpful
Zack is one the best agents I've had the pleasure of dealing with. He was friendly and explained everything extremely well. I would not hesitate to use Zack again in the future and highly recommend him to anyone in the Woking area....
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Comment on agent fees
Good
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“Stacey has been my letting agent contact for approx. 2 years ......”

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Aug 04,2016
Minithumbup
By: 'bhatu'
Aug 04,2016
0 people found
this helpful
Stacey has been my letting agent contact for approx. 2 years and she has always dealt with queries efficiently and quickly. Also she is a good listener and has got me the type of renters I trust will look after the property. Never had a issue ...
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Comment on agent fees
Fess are comparable to other agents and there is a discount if client stays more than 1 year
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“Sam was extremely professional and helpful. Always on time for ......”

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Aug 04,2016
Minithumbup
By: 'Damien.'
Aug 04,2016
1 people found
this helpful
Sam was extremely professional and helpful. Always on time for viewings and always prompt in response. Having delt with other agents Sam's performance was standout....
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Comment on agent fees
The agents fees are very high.
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“Both Sophia and Simon were excellent at learning what we ......”

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Aug 04,2016
Minithumbup
By: 'Ant'
Aug 04,2016
1 people found
this helpful
Both Sophia and Simon were excellent at learning what we wanted from a property and notifying us as soon as these properties came on the market. Ultimately it was this that meant we were able to put in the first offer on the property we ...
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“I must admit my previous experience with lettings agents has ......”

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Aug 03,2016
Minithumbup
By: 'Dale'
Aug 03,2016
0 people found
this helpful
I must admit my previous experience with lettings agents has not been good, and I have found them very much like car salesmen in that they love you until you sign the paperwork and hand over your money then they dont want to know. Thankfully ...
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“I was really pleased with Taylor. He was really enthusiastic, ......”

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Aug 03,2016
Minithumbup
By: 'Mr'
Aug 03,2016
0 people found
this helpful
I was really pleased with Taylor. He was really enthusiastic, positive and helpful. I can 100% recommend him. He always arrived at the venues on time, so never kept us waiting....
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Comment on agent fees
Good
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“I am very satisfied with the service from Mr McNeil. ......”

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Aug 03,2016
Minithumbup
By: 'Mrs'
Aug 03,2016
0 people found
this helpful
I am very satisfied with the service from Mr McNeil. He's very cheerful, helpful, prompt and always followed up with his promise....
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Comment on agent fees
good
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“Incompetent and awful communication. Rang about 10 times in one day ......”

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Aug 03,2016
Minithumbdown
By: 'Anna'
Aug 03,2016
2 people found
this helpful
Incompetent and awful communication. Rang about 10 times in one day asking when I would come in to which I gave the same answer each time. Acted on behalf of the landlord and not the tenant at all. Refused to contact the landlord on our behalf ...
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Comment on agent fees
High given the poor service.
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“Throughout a very bumpy 6+ month due diligence process Seth tirelessly ......”

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Aug 02,2016
Minithumbup
By: 'DavidP'
Aug 02,2016
0 people found
this helpful
Throughout a very bumpy 6+ month due diligence process Seth tirelessly worked to make this transaction happen. He went out of his way to provide additional documents and liased with both sell-side and buy-side advisers to negotiate a decent deal for both parties....
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Comment on agent fees
Fee was paid for by Seller
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“Will is one of the most amazing estate agents I ......”

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Aug 01,2016
Minithumbup
By: 'Fay'
Aug 01,2016
0 people found
this helpful
Will is one of the most amazing estate agents I have ever worked with. He is committed, he cares, he is very knowledgable of the area, he responds in time and he is someone I can rely on - what else can one ask? (:...
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Comment on agent fees
Stirling is a bit expensive but deals with nice properties.
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“Townends Sunbury assisted me very well in selling my flat ......”

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Aug 01,2016
Minithumbup
By: 'NNH'
Aug 01,2016
0 people found
this helpful
Townends Sunbury assisted me very well in selling my flat which I initially bought through them nearly 10 years ago. Although selling/ buying can be a hectic procedure, Chad, Robert, Emma and Maxine made the process problem free. I would recommend them to any investor seeking ...
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Comment on agent fees
Acceptable
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“Daniella has been extremely helpful throughout the process of finding ......”

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Jul 31,2016
Minithumbup
By: 'Lia'
Jul 31,2016
0 people found
this helpful
Daniella has been extremely helpful throughout the process of finding me a flat to rent in Egham. She was very quick to respond to all my emails and phone calls, making it easy for me to get this sorted fast as I needed to move ...
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Comment on agent fees
Good
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“Katie is very friendly, enthusiastic and professional letting agent. She ......”

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Jul 29,2016
Minithumbup
By: 'Hitomi'
Jul 29,2016
0 people found
this helpful
Katie is very friendly, enthusiastic and professional letting agent. She took nice photos of my house to advertise online and found tenants within 2 days. I am very happy thank you....
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Comment on agent fees
Quite good I think
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“We have been very pleased with the excellent service we ......”

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Jul 29,2016
Minithumbup
By: 'Mrs'
Jul 29,2016
0 people found
this helpful
We have been very pleased with the excellent service we have received from Richard, where nothing was too much trouble. Richard was professional and courteous at all times and dealt with all arising matters promptly. We would definitely use Regents again and highly recommend them....
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Comment on agent fees
Very good and competitively priced.
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“I am happy to say that Micheal and Nicola, at ......”

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Jul 29,2016
Minithumbup
By: 'T.C.'
Jul 29,2016
0 people found
this helpful
I am happy to say that Micheal and Nicola, at the Staines branch, were both professional and prompt during the whole process....
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“First of all, I'd like to thank Daniella for helping ......”

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Jul 29,2016
Minithumbup
By: 'JH'
Jul 29,2016
1 people found
this helpful
First of all, I'd like to thank Daniella for helping my family find a property. She is very efficient. I just sent an email to ask for more details about the property that I am interested. She phoned me in just 5 or 10 minutes after I ...
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“We stumbled into Townends as it was closest to the ......”

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Jul 29,2016
Minithumbup
By: 'Dan'
Jul 29,2016
0 people found
this helpful
We stumbled into Townends as it was closest to the flat we were wanting to let - They very quickly gave us a zero pressure quote and what turned out to be a pretty accurate estimation of what we should expect in terms of time ...
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Comment on agent fees
Slightly better than expected.
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“Chris and his team did a great job by finding ......”

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Jul 29,2016
Minithumbup
By: 'Gjori'
Jul 29,2016
0 people found
this helpful
Chris and his team did a great job by finding a buyer for my flat very quickly and then supporting both the buyer and I through the sales process. I was concerned that the calamity if Brexit would cause problems but Chris and Maxine sympathetically ...
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Comment on agent fees
The fees were very reasonable given the professional and diligent service.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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