Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“Very helpful throughout our purchase. Would recommend highly. Would definitely ......”

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Aug 18,2016
Minithumbup
By: 'Riley'
Aug 18,2016
2 people found
this helpful
Very helpful throughout our purchase. Would recommend highly. Would definitely use them when we come to sell the property on....
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“Easy process to view three properties on a Saturday and ......”

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Aug 18,2016
Minithumbup
By: 'Professional'
Aug 18,2016
0 people found
this helpful
Easy process to view three properties on a Saturday and were taken around each house within good time. The flat that we went for was not one that we originally asked to see so glad they showed us a variation. No fuss, simple service and ...
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“In the market for a good rental property and Dan ......”

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Aug 17,2016
Minithumbup
By: 'JB'
Aug 17,2016
3 people found
this helpful
In the market for a good rental property and Dan was very helpful and knowledgeable . He new and could answer all my questions and was very professional. Overall 5* and would go back to them in the future....
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Comment on agent fees
Fair
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By: Daniel
Aug 31, 2016
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Thanks for your feedback! I'm glad the sale went though smoothly and look forward to working with you in the future. ...

“I moved into a property through the Earlsfield office and ......”

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Aug 17,2016
Minithumbup
By: 'Ben1234'
Aug 17,2016
0 people found
this helpful
I moved into a property through the Earlsfield office and they went out of their way to make sure that I was happy with Alexandra and Ivan both making sure that everything was done in ready for me....
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Comment on agent fees
Good
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“Great property and area knowledge! My partner and I thought ......”

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Aug 17,2016
Minithumbup
By: 'Rebecca'
Aug 17,2016
3 people found
this helpful
Great property and area knowledge! My partner and I thought that Daniel was extremely approachable and was always available when we needed him, he showed passion for the properties and had extensive knowledge of the surrounding areas....
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By: Daniel
Aug 31, 2016
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Thank you! ...

“So impressed with Katie. She was extremely helpful and efficient ......”

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Aug 17,2016
Minithumbup
By: 'MJoyce'
Aug 17,2016
0 people found
this helpful
So impressed with Katie. She was extremely helpful and efficient from the onset. All correspondence was easy and she always worked to suit my needs. She is a complete professional who I would highly recommend and would happily work with again in the future. Thank ...
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Comment on agent fees
Competitive
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“I asked Diane to rent my property and from the ......”

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Aug 17,2016
Minithumbup
By: 'cc'
Aug 17,2016
0 people found
this helpful
I asked Diane to rent my property and from the word go she has been very efficient and prompt, exceeds my expectations and had a tennant in sooner that I thought aswell. Would definitely recommend....
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“Townends were professional, friendly and efficient in our dealings with ......”

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Aug 17,2016
Minithumbup
By: 'sarah'
Aug 17,2016
0 people found
this helpful
Townends were professional, friendly and efficient in our dealings with them. They were realistic and kept us informed about what was happening. Due to personal circumstances we did not sell our home but when we are in a better position we will go back to ...
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Comment on agent fees
Reasonable fees
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“The agents in Englefield green where quick, responsive and helpful ......”

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Aug 17,2016
Minithumbup
By: 'Blake'
Aug 17,2016
3 people found
this helpful
The agents in Englefield green where quick, responsive and helpful throughout the purchase. They kept me informed of all updates without adding too much pressure to the purchase....
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By: Daniel
Aug 31, 2016
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I'm glad we could be of help Blake, I hope you are enjoying your new place! ...

“Billy has been very supportive and quite pragmatic. He has ......”

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Aug 16,2016
Minithumbup
claim your profile
Billy
By: 'Geraldine'
Aug 16,2016
0 people found
this helpful
Billy has been very supportive and quite pragmatic. He has always returned my calls immediately and helped me with sensible advice. He has done his best to ensure I am a satisfied customer....
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Comment on agent fees
Quite high
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“Mark was very helpful, finding us a purchaser on the ......”

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Aug 16,2016
Minithumbup
By: 'Ian'
Aug 16,2016
2 people found
this helpful
Mark was very helpful, finding us a purchaser on the same day we instructed - which - given this was a probate sale had added difficulty. In fact that sale fell through and Mark quickly came up with another prospective purchaser who ended up buying ...
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Comment on agent fees
Fair
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By: Mark Shepherd
Aug 31, 2016
View all comments (1)
Thank you Ian for you review, we got there in the end so glad you are happy with the service we provided ...

“Stirling Ackroyd managed to sell our £1m flat surprisingly quickly ......”

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Aug 16,2016
Minithumbup
By: 'Jpeeps'
Aug 16,2016
0 people found
this helpful
Stirling Ackroyd managed to sell our £1m flat surprisingly quickly in a choppy market, for the asking price. Well done Matthew Powell, and Nick Karamanlis as well....
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Comment on agent fees
In line with expectations.
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“Really lovely friendly staff both showing us around and helping ......”

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Aug 16,2016
Minithumbup
By: 'Laura'
Aug 16,2016
0 people found
this helpful
Really lovely friendly staff both showing us around and helping set up once moved in. They always kept in contact before and after the move....
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“Both Matt Powell and Nick Karamanlis were very helpful and ......”

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Aug 15,2016
Minithumbup
By: 'CK'
Aug 15,2016
0 people found
this helpful
Both Matt Powell and Nick Karamanlis were very helpful and stayed in regular contact, updating us throughout the sales process....
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“Great front-office team at Ealing branch. Efficient and accommodating. Keeps ......”

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Aug 15,2016
Minithumbup
By: 'SKY'
Aug 15,2016
0 people found
this helpful
Great front-office team at Ealing branch. Efficient and accommodating. Keeps us informed of progress regularly with viewing / letting progress....
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Comment on agent fees
Competitive for new clients; exisitng landlords however should check their rates compared to market rates.
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“Sam was very helpful and pleasant to do business with. ......”

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Aug 15,2016
Minithumbup
By: 'M.J'
Aug 15,2016
1 people found
this helpful
Sam was very helpful and pleasant to do business with. Very smooth tenancy and he helped with all the bits which I wasn't sure about. Highly recommend him if you're looking to rent in Chiswick. M...
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Comment on agent fees
Happy with fees.
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“First time renting in UK and with having Sam and ......”

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Aug 15,2016
Minithumbup
By: 'ASTR'
Aug 15,2016
2 people found
this helpful
First time renting in UK and with having Sam and my own relocation agent everything went through fine and with no problem. We only stay in our new home for 3-4 nights a months but still very much like it....
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Comment on agent fees
GOOD
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“William was great and very accommodating with viewings - he ......”

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Aug 14,2016
Minithumbup
By: 'Anon'
Aug 14,2016
0 people found
this helpful
William was great and very accommodating with viewings - he also really helped us with any of the problems that we had had. However some of the service we received from others at the branch was unprofessional and put us in a difficult position....
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Comment on agent fees
Comparable to others
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“Matt and Nick were great - very proactive in finding ......”

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Aug 13,2016
Minithumbup
By: 'Fiona'
Aug 13,2016
0 people found
this helpful
Matt and Nick were great - very proactive in finding and excellent buyer at a great price, extremely quickly. We were very happy with the service and the fees....
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Comment on agent fees
Very reasonable fee structure.
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By: Nick Karamanlis
Aug 13, 2016
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Thanks you for your kind words. It was a pleasure aiding your move. Thank you for choosing Stirling Ackroyd ...

“As the manager of a property management company myself we ......”

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Aug 12,2016
Minithumbup
By: 'FirstPort'
Aug 12,2016
0 people found
this helpful
As the manager of a property management company myself we find varying standards in agencies that we work with . I was pleased to find the staff at this branch of Townends were very professional and helpful when it came to assisting us to sell one ...
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Comment on agent fees
good
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“It took me 11 months to sell my flat so it ......”

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Aug 12,2016
Minithumbup
By: 'Mrs'
Aug 12,2016
0 people found
this helpful
It took me 11 months to sell my flat so it was not an easy or stress free process but ultimately it all went well. Tom and Dominic were very attentive, kept me informed and Dominic particularly was proactive in moving things forward for me....
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Comment on agent fees
The fees were reasonable.
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“Dear Sam, I just want to thank you for your ......”

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Aug 12,2016
Minithumbup
By: 'Edward'
Aug 12,2016
1 people found
this helpful
Dear Sam, I just want to thank you for your help with all the check-out advice you gave me. I really do appreciate it and I thank you for taking the time to help me! Although I will be temporary working abroad for my employer ...
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Comment on agent fees
Fees are very reasonable
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“Cody was extremely helpful and friendly - she (along with ......”

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Aug 12,2016
Minithumbup
By: 'Amy'
Aug 12,2016
0 people found
this helpful
Cody was extremely helpful and friendly - she (along with Matt) helped us find the perfect property for us in just 3 days! She has been easy to contact and responds very swiftly to emails and phone calls....
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“I purchased my house from Regents and all went through ......”

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Aug 12,2016
Minithumbup
By: 'Nikki'
Aug 12,2016
0 people found
this helpful
I purchased my house from Regents and all went through very well, no issues at all, very straightforward purchase - many thanks. I also arrange my mortgage through Regents - again very easy process and appointments available on Saturdays!...
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Comment on agent fees
NA -
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“We have dealt with many agents in our search and ......”

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Aug 12,2016
Minithumbup
By: 'Ltals'
Aug 12,2016
1 people found
this helpful
We have dealt with many agents in our search and Morgan was exceptional in the advice and opportunities he suggested for the properties we viewed. Morgan helped us to this short term and long term about our purchase and what we can do to increase ...
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“Kathleen is Friendly, bubbly, professional manner whilst providing efficient and ......”

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Aug 12,2016
Minithumbup
By: 'Jose07'
Aug 12,2016
0 people found
this helpful
Kathleen is Friendly, bubbly, professional manner whilst providing efficient and effective service in managing to close deal asap. Highly recomended!...
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Comment on agent fees
Good
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“Sold a property with Matt, buyer was hard work, but ......”

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Aug 12,2016
Minithumbup
By: 'Tom'
Aug 12,2016
0 people found
this helpful
Sold a property with Matt, buyer was hard work, but Matt was very professional, tenacious, and good to work with...
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“We were almost left on the street. I would recommend ......”

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Aug 12,2016
Minithumbdown
By: 'Janek'
Aug 12,2016
0 people found
this helpful
We were almost left on the street. I would recommend avoiding this agency that has an amount of liars working within the company, however most of London estate agents are the same. Me and 3 of my friends were about to rent their property. We had ...
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Comment on agent fees
They were overpriced.
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“Beware and read the reviews on facebook looks like they ......”

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Aug 11,2016
Minithumbup
By: 'Unhappy'
Aug 11,2016
1 people found
this helpful
Beware and read the reviews on facebook looks like they have been filtered on here. My mother has been through a year of hell with Townends, a long list of things wrong with the property, constantly reporting and having nothing done. They convinced the landlord ...
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Comment on agent fees
Worse fees in the market, Will charge you for everything.
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“We received a great service from both Alex and Raegan. ......”

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Aug 11,2016
Minithumbup
By: 'Thank'
Aug 11,2016
0 people found
this helpful
We received a great service from both Alex and Raegan. From the beginning Alex was very professional and helpful, answering every question we fired at him! Both were very prompt with all responses and updates that we required. Thank you again!...
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Comment on agent fees
good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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