Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“Letting my property out with Regents was a smooth process ......”

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Oct 06,2016
Minithumbup
By: 'Natalie'
Oct 06,2016
0 people found
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Letting my property out with Regents was a smooth process from start to finish. I was updated with the progress throughout and any queries were answered straight away. The only aspect I feel that could be improved is the use of docusign for contracts which ...
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“Abby has helped numerous times in getting my tenant renewals ......”

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Oct 05,2016
Minithumbup
By: 'Nick'
Oct 05,2016
0 people found
this helpful
Abby has helped numerous times in getting my tenant renewals and tenant relettings done as efficiently as possible. Thank you...
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Good
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“We recently moved into a 2 bedroom flat through the help ......”

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Oct 04,2016
Minithumbup
By: 'NW'
Oct 04,2016
0 people found
this helpful
We recently moved into a 2 bedroom flat through the help of William Davey at Stirling Ackroyd. Highly recommend William - he was extremely proactive and efficient and we were very happy with his assistance altogether. He sought the best deal for us and we were ...
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Comment on agent fees
Good
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“Richard was great; he listened to what I wanted in ......”

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Oct 03,2016
Minithumbup
By: 'Leeanne'
Oct 03,2016
0 people found
this helpful
Richard was great; he listened to what I wanted in my property search. He was easy to get hold off and would call me back promptly. Very friendly and professional....
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“Stacey and Richard were really helpful for me and my ......”

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Oct 03,2016
Minithumbup
By: 'Sajjan'
Oct 03,2016
0 people found
this helpful
Stacey and Richard were really helpful for me and my family to settle down in our new property. Always conveyed the realistic information to me that helped me to plan accordingly.I will surely introduce Stacey and Richard to my friends for their property needs....
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Comment on agent fees
Value for money
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“Robert was my first point of contact and showed me ......”

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Oct 03,2016
Minithumbup
By: 'Sara'
Oct 03,2016
0 people found
this helpful
Robert was my first point of contact and showed me around the property for the first viewing. He was helpful and answered any queries I had. From that point on I was dealing with Aaron; he dealt with the second viewing, offer process and referencing. ...
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“Aaron at Townends made the letting process very easy for ......”

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Oct 03,2016
Minithumbup
By: 'kjt'
Oct 03,2016
0 people found
this helpful
Aaron at Townends made the letting process very easy for me. The viewing was efficient but gave me all of the information I needed to decide to let the apartment. The initial paperwork was explained thoroughly and completed quickly....
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No comment
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“Richard was brilliant. We really valued his open and honest ......”

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Oct 02,2016
Minithumbup
By: 'Matt'
Oct 02,2016
0 people found
this helpful
Richard was brilliant. We really valued his open and honest approach and it was refreshing to deal with someone with his approach. When going on leave, Mark stepped in to cover Richard and we didnt see anything missed, the process carried on and Mark was ...
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Comment on agent fees
Fee's were really reasonable
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“Stacey and Richard were so great in helping me and ......”

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Oct 02,2016
Minithumbup
By: 'Andreia'
Oct 02,2016
0 people found
this helpful
Stacey and Richard were so great in helping me and my family with this new property, they were very supportive it helping with the paper process and giving advice when need.It always gives me so much hope when a company actually goes above and ...
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Good
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“So good to have such a dedicated person like adeel ......”

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Oct 02,2016
Minithumbup
By: 'Emmanuel'
Oct 02,2016
1 people found
this helpful
So good to have such a dedicated person like adeel to help in my such for a good rental property.Thanks so much for your help!!...
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Comment on agent fees
Good
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“Absolulty professional. Very quickly service. I recomend them. The only ......”

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Oct 02,2016
Minithumbup
By: 'Sandra'
Oct 02,2016
0 people found
this helpful
Absolulty professional. Very quickly service. I recomend them. The only thing that I'm not very happy is that their fees are very high....
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Comment on agent fees
High
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“Rominder is Polite and well spoken, She has worked hard ......”

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Sep 29,2016
Minithumbup
By: 'Julian'
Sep 29,2016
0 people found
this helpful
Rominder is Polite and well spoken, She has worked hard to create our tenancy and has been flexible. Probably the best estate I have dealt with to date . A credit to the company...
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Comment on agent fees
The £600 Admin fee is more than most other charge I'm afraid
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“I have dealt with three colleagues at townends at Diane ......”

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Sep 29,2016
Minithumbup
By: 'Samantha'
Sep 29,2016
2 people found
this helpful
I have dealt with three colleagues at townends at Diane Armstrong is the best by far and if i am honest I had 3 other agents is Croydon look at my property and because of her open honest and friendly style I decided to go with ...
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Comment on agent fees
Fees are good clear and upfront
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“Absolutely amazing! Me and my partner struggled for 8 months to ......”

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Sep 28,2016
Minithumbup
By: 'Julian'
Sep 28,2016
0 people found
this helpful
Absolutely amazing! Me and my partner struggled for 8 months to find a place we though we had pretty much exhausted all our options until we were introduced to Sam and Richard. They found my family a place and we were moved in within two weeks! ...
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Comment on agent fees
fees are really exceptional for the service
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“Nick had a very careful look at our house, and ......”

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Sep 27,2016
Minithumbup
By: 'Duncan.'
Sep 27,2016
0 people found
this helpful
Nick had a very careful look at our house, and explained why he felt it would appeal to his customer base. We agreed a price that he felt appropriate. We had a firm offer within three weeks. Seth handled the activities up to exchange very ...
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Comment on agent fees
The feed were competitive.
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“Matthew was very quick in arranging a viewing of a ......”

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Sep 27,2016
Minithumbup
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By: 'Deborah'
Sep 27,2016
1 people found
this helpful
Matthew was very quick in arranging a viewing of a flat to rent and given that I had to move in in 5 days ensured that he did all he could to get the paperwork sorted out in time for me to move in. He was ...
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Comment on agent fees
Good.
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“The sale of my flat took a very long time ......”

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Sep 26,2016
Minithumbup
By: 'Craig'
Sep 26,2016
0 people found
this helpful
The sale of my flat took a very long time with multiple withdrawals and difficulties. Matt was excellent throughout. Very good communication, always available and honest appraisals of buyer, solicitors and the market. Recommended....
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Comment on agent fees
1.5% + VAT is a lot of money given London property prices. However, it's reasonably competitive and they do know the Shoreditch market, so I would recommend.
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“I found Adeel to be very courteous and helpful. From ......”

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Sep 26,2016
Minithumbup
By: 'Adeel'
Sep 26,2016
1 people found
this helpful
I found Adeel to be very courteous and helpful. From the first viewing to moving in he made the whole process very easy and was extremely efficient in keeping us informed. I would recommended his services wholeheartedly to anyone who is involved in a property ...
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Comment on agent fees
Good
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“Pete has been very helpful throughout the whole sales process ......”

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Sep 26,2016
Minithumbup
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Pete
By: 'First'
Sep 26,2016
0 people found
this helpful
Pete has been very helpful throughout the whole sales process which was not an easy one. He was always responsive and very good at being the bridge for communication between all parties....
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N/A
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“William was happy to arrange an evening viewing, outside of ......”

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Sep 23,2016
Minithumbup
By: 'Rob'
Sep 23,2016
0 people found
this helpful
William was happy to arrange an evening viewing, outside of usual working hours at our chosen property. He was polite and helpful in answering our questions and responsive during the application process....
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Comment on agent fees
Fees were around the average market rate.
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“Recently moved out from a property letted by Townends and ......”

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Sep 23,2016
Minithumbup
By: 'Connor'
Sep 23,2016
0 people found
this helpful
Recently moved out from a property letted by Townends and found the service to be very smooth and helpful, especially compared to the letting agent of my new property who has been much less than helpful....
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“Brilliant service from Fesial, he really listened to what we ......”

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Sep 23,2016
Minithumbup
By: 'Alison'
Sep 23,2016
0 people found
this helpful
Brilliant service from Fesial, he really listened to what we where looking for to rent unlike other estate agents. Even on day of moving in he helped with an issue of my bed being delivered, would highly recommended....
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“We were shown our flat by Aislinn from the West ......”

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Sep 22,2016
Minithumbup
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Aislinn
By: 'Holly'
Sep 22,2016
0 people found
this helpful
We were shown our flat by Aislinn from the West End office. She was helpful and friendly from the start, offering to send us a video viewing of the property as we couldn't make it down to London immediately. The property was in high demand ...
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Comment on agent fees
Stirling Ackroyd's fees are at a similar level to other reputable agents in the area, so they were about what we expected.
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“Regean and Jess have been an amazing help through the ......”

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Sep 22,2016
Minithumbup
By: 'Kirstie'
Sep 22,2016
0 people found
this helpful
Regean and Jess have been an amazing help through the move. Able to contact when ever needed and a very quick response. Regean goes the extra mile to ensure we are all happy....
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“Thanks to Hamilton Chess Windsor for the sale of our ......”

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Sep 22,2016
Minithumbup
By: 'Mr'
Sep 22,2016
1 people found
this helpful
Thanks to Hamilton Chess Windsor for the sale of our house this summer, they were very honest and thorough from the start and everything went so smoothly. The advice they gave us was very accurate they know the market very well and we certainly would ...
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Comment on agent fees
Good , competitive and fair
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“My flatmate and I arranged to view this property, Katie ......”

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Sep 21,2016
Minithumbup
By: 'Daniel'
Sep 21,2016
0 people found
this helpful
My flatmate and I arranged to view this property, Katie being our coordinator. The viewing was very interesting, and we decided we would rent this flat. There were a few teething problems, but both Katie and James were very helpful in resolving them....
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Comment on agent fees
a little on the high side, but the service was good, so acceptable
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“Overall a very good experience for me. All meetings and ......”

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Sep 21,2016
Minithumbup
By: 'Aleksandra'
Sep 21,2016
0 people found
this helpful
Overall a very good experience for me. All meetings and viewings arranged quickly, paperwork and admin work done very efficiently. Also, Feisal kept in touch throughout the process to give updates and answer any question....
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Comment on agent fees
I would say fees are rather high.
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“Taylor was and still is very helpful with our move ......”

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Sep 21,2016
Minithumbup
By: 'A'
Sep 21,2016
1 people found
this helpful
Taylor was and still is very helpful with our move and proved to be lightyears better than our previous agent who is with a different company....
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Comment on agent fees
All good.
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“Adeel Hayat, is a valued member of your team. He ......”

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Sep 21,2016
Minithumbup
By: 'Erick'
Sep 21,2016
0 people found
this helpful
Adeel Hayat, is a valued member of your team. He listened to our needs and made time to find properties that fitted our criteria. We had been let down by another agent, so needed someone, when we we found the right abode would help us ...
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Comment on agent fees
In the current market, high but fair.
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“A great service as always from Townends- even though I ......”

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Sep 20,2016
Minithumbup
By: 'Amit'
Sep 20,2016
0 people found
this helpful
A great service as always from Townends- even though I didn't let through them this time still very professional and straight up. Taylor is a great professional to work with and one I will be working with again!...
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Comment on agent fees
All good!
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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