Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“Joe is very polite and helpful. He always returned my ......”

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Nov 08,2016
Minithumbup
By: 'Holly'
Nov 08,2016
0 people found
this helpful
Joe is very polite and helpful. He always returned my calls promptly. Kept us updated with new properties and always got the viewing booked in quickly. When chasing the vendors for any outstanding queries or paperwork he was always on the case and would get ...
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Comment on agent fees
Good
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“I'm very satisfied with the overall process of making an ......”

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Nov 08,2016
Minithumbup
By: 'Marius'
Nov 08,2016
1 people found
this helpful
I'm very satisfied with the overall process of making an offer to completion. I found Adeel particularly helpful throughout the whole process and any queries I had were answered quickly and professionally. Thank you Adeel!!!...
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“Sarah and Feisal have been fantastic in explaining to this ......”

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Nov 07,2016
Minithumbup
By: 'Robert'
Nov 07,2016
0 people found
this helpful
Sarah and Feisal have been fantastic in explaining to this first time London landlord all the steps required as well as doing a thorough job of finding us the right tenant profiles. I have found my experience working with them a pleasure and would happily ...
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Comment on agent fees
Fees are in line with market and negotiable.
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By: Feisal Osmanie
Nov 09, 2016
View all comments (1)
Hi Robert, Thank you ever so much for the review and it has been a pleasure working with you. From the team in Northfields Townends! ...

“Mr Feisal Osmanie did a great job in finding suitable ......”

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Nov 05,2016
Minithumbup
By: 'Fiazah'
Nov 05,2016
0 people found
this helpful
Mr Feisal Osmanie did a great job in finding suitable tenants for my property. He is very professional and puts genuine time and effort into meeting clients requirements, clarifying any potential worries that may arise. It has been a pleasure working with Mr Osmanie and ...
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“Rominder is a very polite and flexible person.She took ......”

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Nov 04,2016
Minithumbup
By: 'Rafaella'
Nov 04,2016
0 people found
this helpful
Rominder is a very polite and flexible person. She took us for viewings on the same day we step in the agency and helped us to negotiate the move in day with landlord. As a result, we finally found our home sweet home! So excited ...
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Comment on agent fees
For our budget it is quite high
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“Feisal at the Northfields office was great from start to ......”

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Nov 04,2016
Minithumbup
By: 'Marko'
Nov 04,2016
0 people found
this helpful
Feisal at the Northfields office was great from start to finish! I requested a viewing to take place within 15 minutes as I was still around the TW8 area and although Feisal had a meeting 30 minutes later, he rushed to the property to try and accommodate ...
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Comment on agent fees
Good
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“A very professional agent, avaliable for advice whenever you need ......”

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Nov 04,2016
Minithumbup
By: 'Fisher'
Nov 04,2016
0 people found
this helpful
A very professional agent, avaliable for advice whenever you need it, thorough during viewings and great knowledge during all viewings, great support from first call right through to offer process highly recommended, takes ownership and determine to find what you require based on individual needs....
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Comment on agent fees
Comparable for today's market
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“Henry Perrins was approachable, pleasant, patient, obliging, kind, and friendly. ......”

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Nov 03,2016
Minithumbup
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Henry
By: 'Paul'
Nov 03,2016
0 people found
this helpful
Henry Perrins was approachable, pleasant, patient, obliging, kind, and friendly. He also displayed an exceptional degree of service excellence. Highly recommended...
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-
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“Mark and his team are exceptional. They took care of ......”

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Nov 02,2016
Minithumbup
By: 'Mrs,'
Nov 02,2016
2 people found
this helpful
Mark and his team are exceptional. They took care of everything for me from solicitor right through to smaller less important things. I can honestly say I had very little to do which was a great relief to me.I would certainly recommend Townends as ...
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Comment on agent fees
I had good value for money considering the amount of time and effort which was willingly given to me.
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By: Daniel Beresford
Nov 04, 2016
View all comments (1)
Thank you so much for the review Benda, glad we were able to help and I hope you are enjoying your change of scenery in Cyprus! ...

“Townends contacted me some 2 years ago and were patient awaiting ......”

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Oct 28,2016
Minithumbup
By: 'Gerry'
Oct 28,2016
1 people found
this helpful
Townends contacted me some 2 years ago and were patient awaiting my decision to sell my property recently. They were then quick to appraise and get my property to market at a competitive price. Throughout the process they were pro-active without being aggressive, They kept me ...
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Comment on agent fees
Acceptable
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“** is a very helpful professional. Always polite, patient, friendly and ......”

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Oct 27,2016
Minithumbup
By: 'Peter'
Oct 27,2016
1 people found
this helpful
** is a very helpful professional. Always polite, patient, friendly and he's always willing to go the extra mile. We have recommended him to our friends who were looking to rent/buy. They all had very positive review of him....
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“Moving house and finding the right property is a really ......”

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Oct 26,2016
Minithumbup
By: 'James'
Oct 26,2016
0 people found
this helpful
Moving house and finding the right property is a really stressful thing. I was very impressed with the service I received from Morgan and Chris at Townends Ealing Broadway. They were able to quickly get us into the property we wanted to see. They were ...
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Comment on agent fees
Average
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“Front office team in Ealing is great. Always tries very ......”

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Oct 24,2016
Minithumbup
By: 'SN'
Oct 24,2016
0 people found
this helpful
Front office team in Ealing is great. Always tries very hard on behalf of landlord, and keeps landlord updated with ongoings....
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Comment on agent fees
Competitve
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“I've been using Hamilton Chess to let my apartment for ......”

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Oct 19,2016
Minithumbup
By: 'Landlord'
Oct 19,2016
1 people found
this helpful
I've been using Hamilton Chess to let my apartment for nearly ten years. They offer a professional, friendly service with good customer communications, They are highly recommended....
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Comment on agent fees
A fair price for the service provided.
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“I must say that Regents have been the best estate ......”

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Oct 18,2016
Minithumbup
By: 'Jill'
Oct 18,2016
1 people found
this helpful
I must say that Regents have been the best estate agents I have ever dealt with. Their friendly professional staff were very helpful from start to finish. Thanks to them, my mother now has a beautiful flat, all ready for her to move in to. ...
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Comment on agent fees
I didn't find the fees any more costly than anywhere else, and at least the service was good.
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“Very helpful; on the whole kept to only offering properties ......”

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Oct 18,2016
Minithumbup
By: 'AJS'
Oct 18,2016
0 people found
this helpful
Very helpful; on the whole kept to only offering properties that fitted my criteria. Were polite and courteous throughout. I would use them again....
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“I registered with Regents with a specific wish for a ......”

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Oct 18,2016
Minithumbup
By: 'Frangemini'
Oct 18,2016
2 people found
this helpful
I registered with Regents with a specific wish for a certain type of property in Goldsworth Park. As soon as a property that met those requirements was registered I was contacted by Matthew Hill who dealt with me in a professional, and friendly manner. I ...
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Comment on agent fees
N/A
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“Everything went nice, only I had a problem of my ......”

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Oct 17,2016
Minithumbup
By: 'Ali'
Oct 17,2016
0 people found
this helpful
Everything went nice, only I had a problem of my first Grantor but at the was fine and no problem...
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Comment on agent fees
Good
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“Very confident and quick responses.Accurate Assessments of Market Value,......”

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Oct 16,2016
Minithumbup
By: 'C,.J&.E.Leonard'
Oct 16,2016
0 people found
this helpful
Very confident and quick responses.Accurate Assessments of Market Value,easy to contact &Professional behaviour. well informed and friendly team who all appeared to be aware of the progress of the letting...
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“Diane is very professional and at the same time extremely ......”

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Oct 16,2016
Minithumbup
By: 'Yolanda'
Oct 16,2016
2 people found
this helpful
Diane is very professional and at the same time extremely kind and nice to deal with. She does everything quick and easy for me and they always finds very good tenants. She fulfils all her promises and I can rest in peace because I know ...
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Comment on agent fees
The fees are good for the service provided
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“The business is carried in a friendly way. They are ......”

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Oct 15,2016
Minithumbup
By: 'Mike'
Oct 15,2016
0 people found
this helpful
The business is carried in a friendly way. They are not forceful. Able to understand the Landlords needs and offer help....
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Comment on agent fees
I have been with other agents. Their fees & charges have pushed me out. I have found Townends fees and charges to be reasonable and will not go back to the other agent.
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“Great support through all of our move and kept us ......”

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Oct 15,2016
Minithumbup
By: 'Jamiestone'
Oct 15,2016
0 people found
this helpful
Great support through all of our move and kept us well infromed throughout. Aaron was particularly great with us! Would highly recommend renting through townends...
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Comment on agent fees
Good
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“Staff were so efficient and kind. Nothing was too much ......”

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Oct 15,2016
Minithumbup
By: 'Bethany'
Oct 15,2016
1 people found
this helpful
Staff were so efficient and kind. Nothing was too much trouble. Even in a tough situation Jess treated me as an important client. I would recommend Regents and Jess and Kristian to anyone! Honestly can't say enough good things!...
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Comment on agent fees
Fees were reasonable and Jess was so efficient.
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“We encountered both Matthew Hill and Charlie of Regents Estate ......”

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Oct 14,2016
Minithumbup
By: 'Mr'
Oct 14,2016
0 people found
this helpful
We encountered both Matthew Hill and Charlie of Regents Estate Agents (Goldsworth Park branch) whilst in the process of selling our property in Goldsworth Park. Although we did not engage Regents to market our property, we were contacted by Charlie initially and were added to ...
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Comment on agent fees
Not Applicable
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“Taylor was an incredible help to helping us find the ......”

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Oct 14,2016
Minithumbup
By: 'Ryan'
Oct 14,2016
0 people found
this helpful
Taylor was an incredible help to helping us find the right property. Communication was brilliant throughout the process, answering our questions to the best of his ability. I would highly recommend him and his service....
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Comment on agent fees
Good
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“Abby is an asset to the firm. He provides sound ......”

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Oct 14,2016
Minithumbup
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abhijit
By: 'Cliff'
Oct 14,2016
0 people found
this helpful
Abby is an asset to the firm. He provides sound advice and completes the job quickly and efficiently. It is always a pleasure dealing with him....
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Comment on agent fees
The agent has no control over this aspect therefore this is irrelevant.
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“Richard was briliant. He helped us to get a place ......”

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Oct 13,2016
Minithumbup
By: 'Mizzy'
Oct 13,2016
0 people found
this helpful
Richard was briliant. He helped us to get a place in a short space of time. He was easy and quick to get hold off and would call me back. Very friendly and professional. Stacey was very good too. Always there to help when needed. ...
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“Was a pleasure to work with Huw in letting my ......”

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Oct 11,2016
Minithumbup
By: 'Sicilia2'
Oct 11,2016
0 people found
this helpful
Was a pleasure to work with Huw in letting my flat. Done efficient, professional and without drama would gladly let Huw deal with my future rentals...
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“William was really helpful and always reachable throughout the whole ......”

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Oct 10,2016
Minithumbup
By: 'Ceylan'
Oct 10,2016
0 people found
this helpful
William was really helpful and always reachable throughout the whole process. He helped us complete everything in 1 week. He was always kind to us and got back to us whenever we called....
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“Stacey and everybody from Regent that we worked with were ......”

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Oct 10,2016
Minithumbup
By: 'Diana'
Oct 10,2016
0 people found
this helpful
Stacey and everybody from Regent that we worked with were very helpful throughout this letting process. Stacey gave us helpful information and good advices that made the change quicker and easier especially because this was the first time we were renting a house....
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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