Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“During my time letting with Townends, Kathleen has given me ......”

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Jan 26,2017
Minithumbup
By: 'JessNagy96'
Jan 26,2017
0 people found
this helpful
During my time letting with Townends, Kathleen has given me the upmost best customer service i have ever recieved. Aware of the high letting fees, she did everything she could to lower these and tailor the property to our best affordable move in date. In ...
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Comment on agent fees
High but negotiable
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“Very quick and efficient; viewed potential let at short notice ......”

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Jan 26,2017
Minithumbup
By: 'James'
Jan 26,2017
1 people found
this helpful
Very quick and efficient; viewed potential let at short notice after work and then when offer was phoned through it as dealt with and submitted within 30 mins, which meant that ours was the first received by the landlords and subsequently accepted. Aaron has also been ...
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Comment on agent fees
Good, the standard quote seemed high but this was adjusted to a lower rate before we had a chance to even question it
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“Very positive experience all round. Dannielle and Chris did a ......”

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Jan 25,2017
Minithumbup
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Dannielle
By: 'Andrew'
Jan 25,2017
2 people found
this helpful
Very positive experience all round. Dannielle and Chris did a great job of understanding my requirements and ensured I didn't miss any short notice opportunities. Thanks....
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Comment on agent fees
Very reasonable.
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“Julie was very quick in dealing with my request and ......”

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Jan 24,2017
Minithumbup
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julie
By: 'C.Curran'
Jan 24,2017
0 people found
this helpful
Julie was very quick in dealing with my request and the return of my deposit from the deposit scheme. Thank you....
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“Katie and Amie have made this entire ordeal extremely hassle ......”

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Jan 24,2017
Minithumbup
By: 'Rameez'
Jan 24,2017
0 people found
this helpful
Katie and Amie have made this entire ordeal extremely hassle free and smooth with their excellent advice and proactive, prompt and professional work manner. It wasn't the easiest task to start finding a new home straight after the festive period and with a tight deadline. ...
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Comment on agent fees
Steeper than some but you get what your paying for. The staff are always one step ahead and prepared. Excellent team and worth every penny.
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“I walked into branch on a Wednesday evening at about 6 ......”

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Jan 24,2017
Minithumbup
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Dannielle
By: 'Frankie'
Jan 24,2017
1 people found
this helpful
I walked into branch on a Wednesday evening at about 6 pm. by 7 pm I have a viewing set up for 7:30 pm that evening. I went along and loved the property but without my housemate having had a chance to look at was uncomfortable about making ...
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Comment on agent fees
fine
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“Dannielle was really friendly and helpful. Quick to respond to ......”

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Jan 24,2017
Minithumbup
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Dannielle
By: 'Monika'
Jan 24,2017
1 people found
this helpful
Dannielle was really friendly and helpful. Quick to respond to the millions of questions we had & feel she went the extra mile. Had a really good experience through her (we got our dream flat!) & wouldn't hesitate to recommend to any one else with their property ...
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“I am very pleased with the professional service from Beresford ......”

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Jan 21,2017
Minithumbup
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Pete
By: 'Mary'
Jan 21,2017
1 people found
this helpful
I am very pleased with the professional service from Beresford staff. Pete was really very helpful assisting me with the rental. Matt Blomeley was also very supportive answering all of my queries and keeping me informed throughout the process....
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Comment on agent fees
Good
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“I instructed Robert at the end of last year, and ......”

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Jan 20,2017
Minithumbup
By: 'Tamara'
Jan 20,2017
0 people found
this helpful
I instructed Robert at the end of last year, and his team worked hard and fast to find me suitable tenants. I have worked with him before and have appreciated his straight-talking advice. He doesn't lure you in with false promises. He understands the market ...
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Comment on agent fees
The fees were competitive.
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“Ben undertook the photographs and marketing of our property. He ......”

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Jan 18,2017
Minithumbup
By: 'Marcus'
Jan 18,2017
1 people found
this helpful
Ben undertook the photographs and marketing of our property. He promoted the property well and dealt with buyers professionally. Ben was also really good at managing purchasers who had unrealistic expectations of post Brexit properties....
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Comment on agent fees
No comment
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“From the viewing through to completion, the agency and agents ......”

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Jan 18,2017
Minithumbup
By: 'Richard'
Jan 18,2017
1 people found
this helpful
From the viewing through to completion, the agency and agents were always on hand for feedback and advice. This included being available over the holiday period to provide reassurance when the purchase appeared to be in jeopardy....
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Comment on agent fees
Am a purchaser, so unable to comment.
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“Hi my name is Mr Bhinder landlord of 4 west lodge ......”

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Jan 17,2017
Minithumbup
By: 'Bhinder'
Jan 17,2017
0 people found
this helpful
Hi my name is Mr Bhinder landlord of 4 west lodge tw15 1rs I wound like mention how impressed i was with the member of staff at towndends who sorted out my new contract.. Amie Squares and Katie d-imperio are both very good at there jobs ...
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Comment on agent fees
good
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“It has been pleasure to work with Beresford Residential. They ......”

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Jan 17,2017
Minithumbup
By: 'Christopher'
Jan 17,2017
0 people found
this helpful
It has been pleasure to work with Beresford Residential. They have been courteous and efficient at all times. Although I had not dealt with them before, I soon struck up a report with the Branch Manager, Jerome Jackson and I could see that he had ...
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Comment on agent fees
The fee seems entirely reasonable.
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“I have been dealing with Elle Lawrance at Townends in ......”

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Jan 16,2017
Minithumbup
By: 'Laurence'
Jan 16,2017
0 people found
this helpful
I have been dealing with Elle Lawrance at Townends in Woking and have received excellent service. Each time II've contacted her she's responded quickly and efficiently by both phone and email and has been a pleasure to deal with. She represents Townends extremely well....
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“Mohamed was great, showing us a wide variety of properties. ......”

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Jan 16,2017
Minithumbup
By: 'Magnus'
Jan 16,2017
0 people found
this helpful
Mohamed was great, showing us a wide variety of properties. Afterwards we struggled a bit to decide which type of property we most wanted, but as soon as we'd decided, placing an offer and getting the paperwork sorted with Robert was a breeze....
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“Now is roughly four years I hired Beresford residential as ......”

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Jan 13,2017
Minithumbup
By: 'Tita'
Jan 13,2017
0 people found
this helpful
Now is roughly four years I hired Beresford residential as estate agents for my flat. I have no complaints only good things to say. They manage my flat amazingly. They communicate with me asap (and I am often around the world for work, so it's ...
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Comment on agent fees
They ask the right amount for the services they provide
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“My partner and I have had a great service from ......”

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Jan 13,2017
Minithumbup
By: 'Rob'
Jan 13,2017
0 people found
this helpful
My partner and I have had a great service from Michael from start to finish. He was professional and personal and was very proactive in helping us sell our flat and buy our new home. I would highly recommend using Townends in Staines....
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Comment on agent fees
Reasonable. About par for the course.
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“Well , where do I start ! Michael Sharp treated my wife ......”

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Jan 11,2017
Minithumbup
By: 'Vern'
Jan 11,2017
0 people found
this helpful
Well , where do I start ! Michael Sharp treated my wife and I with his full support from start to the end during our first property purchase . Michael provided us with full transparency, guidance , support , expertise throughout the process which put us at ease and offered ...
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Comment on agent fees
Fair .
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“We, the sellers' solicitors found the sales team to be ......”

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Jan 11,2017
Minithumbup
By: 'Taylor'
Jan 11,2017
2 people found
this helpful
We, the sellers' solicitors found the sales team to be positive and proactive. It was quite refreshing. We would certainly recommend them to a client looking to sell who is without an agent....
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Comment on agent fees
Good
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“Chad is a true professional and we felt confident that ......”

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Jan 10,2017
Minithumbup
By: 'Susan'
Jan 10,2017
0 people found
this helpful
Chad is a true professional and we felt confident that he would do his utmost to sell our property and keep us informed until the end and he did not disappoint! The rest of the staff that assisted us were all very helpful and efficient ...
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Comment on agent fees
Generally, we wish they were not so high!
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“We had a brilliant service from Chad, Rob and Emma. ......”

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Jan 10,2017
Minithumbup
By: 'Viv'
Jan 10,2017
0 people found
this helpful
We had a brilliant service from Chad, Rob and Emma. Always answered our emails quickly with any questions we had from start to finish. Would definitely recommend using them. Also all of them were very helpful and friendly....
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Comment on agent fees
Fees comparable with all Estate Agents.
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“From the outset I was impressed by Pete's calm but ......”

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Jan 10,2017
Minithumbup
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Pete
By: 'Ms'
Jan 10,2017
0 people found
this helpful
From the outset I was impressed by Pete's calm but yet interested manner. He told me how Beresford worked and left me to make the decision whether or not to use them. Throughout the whole process when other parties were slow or silent I could ...
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Comment on agent fees
I thought the agent's fees were very reasonable.
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“Great service when moving into a new property. Not such ......”

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Jan 10,2017
Minithumbdown
By: 'tenant'
Jan 10,2017
2 people found
this helpful
Great service when moving into a new property. Not such great service when you're already a tenant. They keep changing staff without notifying anyone, even left pending issues on hold until you call a million times chasing them. they even used our private parking space ...
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“It is lovely to deal with Robert in Townends agency ......”

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Jan 09,2017
Minithumbup
By: 'Nadine'
Jan 09,2017
0 people found
this helpful
It is lovely to deal with Robert in Townends agency in Ealing. Robert is very professional and helpful, he assisted me and followed my case , although it was a bit complicated .He cares about the well-being of his clients and is always ready to give ...
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“Michael was excellent in selling my flat in Staines. i ......”

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Jan 09,2017
Minithumbup
By: 'Chertsey'
Jan 09,2017
0 people found
this helpful
Michael was excellent in selling my flat in Staines. i would highly recommend him if you want a professional service during the sale as he deals with the solicitors throughout the process and keeps you well informed....
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Comment on agent fees
Good
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“Pete and Michael went out of their way to support ......”

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Jan 06,2017
Minithumbup
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Pete
By: 'LP'
Jan 06,2017
0 people found
this helpful
Pete and Michael went out of their way to support us in finding and securing our lovely new home. From accommodating a last-minute change of viewing time to deftly handling negotiations with the landlord, and even stepping in to support us with a difficult situation ...
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“Found Arthur Beaney to be very professional and helpful through ......”

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Jan 06,2017
Minithumbup
By: 'Mr'
Jan 06,2017
0 people found
this helpful
Found Arthur Beaney to be very professional and helpful through out our move all went very smooth through out. Thank you...
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Comment on agent fees
Good
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“Chris was helpful and very relaxed. He shouldn't have been ......”

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Jan 06,2017
Minithumbup
By: 'Michael'
Jan 06,2017
2 people found
this helpful
Chris was helpful and very relaxed. He shouldn't have been in work due to a tooth problem but he met us at 7:30pm and showed us round the property. I've had several horror stories with most real estate agents but Beresford are really helpful and ...
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Comment on agent fees
Not sure why we need 150 fee then 150 per person on top of that.
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“These guys are lovely until the point where hard work ......”

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Jan 06,2017
Minithumbdown
By: 'Richard'
Jan 06,2017
3 people found
this helpful
These guys are lovely until the point where hard work and perseverance is needed, then they will lie through their teeth and string you along for months and months without actually doing any real work. We purchased a property through these guys in early 2016 and ...
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By: allAgents
Jan 09, 2017
View all comments (1)
Note from allAgents : +++++++++++++++++ Hello 'Richard and Kate' With reference to your mention of Agents Featured reviews. These featured items allow the agents to showcase reviews that normally explain in more detail the reason why the client has given the agent the star rating for their particular experience and can go some way to indicate or validate why the individual branch and the company as a whole, is rated as the are. The 'Featured Reviews' are a included feature of a support pa ...

“Jerome was absolutely amazing in coaxing this troubled sale through. ......”

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Jan 05,2017
Minithumbup
By: 'Happy'
Jan 05,2017
0 people found
this helpful
Jerome was absolutely amazing in coaxing this troubled sale through. Having lost a very good offer due to his mortgage company reducing his LTV Jerome managed to come up with the goods. Another buyer, another offer and another sale agreed. Sadly the buyer's solicitor was ...
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Comment on agent fees
The fee was more than reasonable and even though they had to do more work is was calculated on sale price, not on the number of phone calls and letters. If only accountants and solicitors could charge a fixed cost...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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