Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“Extremely helpful and was very quick to respond to any ......”

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Feb 10,2017
Minithumbup
By: 'G'
Feb 10,2017
0 people found
this helpful
Extremely helpful and was very quick to respond to any queries that I had throughout the process. Richard is highly recommended....
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Comment on agent fees
Agents fees were fair for the level of service received.
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“Used regents for a second time as usual Brett very ......”

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Feb 10,2017
Minithumbup
By: 'Pam'
Feb 10,2017
0 people found
this helpful
Used regents for a second time as usual Brett very polite and professional. Joe was equally as polite and full of enthusiasm. If still in area would use again....
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Comment on agent fees
Fees average
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“We have been been very pleased with lettings negotiator Andrew ......”

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Feb 10,2017
Minithumbup
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Andrew
By: 'HappyCampers'
Feb 10,2017
0 people found
this helpful
We have been been very pleased with lettings negotiator Andrew Twagira, who found a number of properties that suited our requirements. % stars! TY Andrew....
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Comment on agent fees
good
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“Great at dealing with people, capable of solving problems, understands ......”

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Feb 09,2017
Minithumbup
By: 'Fayna'
Feb 09,2017
0 people found
this helpful
Great at dealing with people, capable of solving problems, understands customer's concerns. Would definitely recommend to other prospective tenants....
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“Dannielle showed us around two properties and was a very ......”

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Feb 09,2017
Minithumbup
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Dannielle
By: 'George'
Feb 09,2017
0 people found
this helpful
Dannielle showed us around two properties and was a very patient and informative agent. She has since helped us find our perfect house and I am certain that without her help, in convincing the landlord to accept our offer, we would still be on the ...
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Comment on agent fees
Transparent and reasonable fees.
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“Excellent service from Stirling Ackroyd Hackney. Very efficient and found ......”

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Feb 09,2017
Minithumbup
By: 'Land'
Feb 09,2017
0 people found
this helpful
Excellent service from Stirling Ackroyd Hackney. Very efficient and found suitable tenants very quickly. Great attention to detail and a joined up approach to running the business. Something I had not experienced with other local estate agents. I appreciated the way Huw kept in touch, ...
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Comment on agent fees
Their service is worth paying for. Good
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“Emlyn Young came to Value and advise us on Letting ......”

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Feb 08,2017
Minithumbup
By: 'Fred'
Feb 08,2017
0 people found
this helpful
Emlyn Young came to Value and advise us on Letting our sons house.He arrived promptly and was extremely helpful, managing to answer all the questions we had regarding letting the house.Due to Emlyn's Professional advice,we had the confidence to let our sons ...
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Comment on agent fees
I believe the agents fees are in line with market rates
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“Worst estate agency I have ever had to deal with. ......”

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Feb 08,2017
Minithumbdown
By: 'Anon'
Feb 08,2017
0 people found
this helpful
Worst estate agency I have ever had to deal with. Firstly, when we moved in we had things written in the contract that legally should have been completed and NOTHING had been done. It took over 2 months and many many phone calls for the list ...
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“Wonderful service from Matthew & team. Couldn't have been more helpful ......”

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Feb 08,2017
Minithumbup
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By: 'Kate'
Feb 08,2017
3 people found
this helpful
Wonderful service from Matthew & team. Couldn't have been more helpful and flexible throughout the process (including my poor time keeping and last minute requests to take measurements!) Would highly reccommend, 5* service....
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Comment on agent fees
Good
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“Overall a very positive experience, seamless, fast and easy process. ......”

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Feb 08,2017
Minithumbup
By: 'Adam'
Feb 08,2017
0 people found
this helpful
Overall a very positive experience, seamless, fast and easy process. I can recommend Townsends to any future tenants in the UK....
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“Very good generally, It was a bit unfortunate that I ......”

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Feb 08,2017
Minithumbup
By: 'Martin'
Feb 08,2017
0 people found
this helpful
Very good generally, It was a bit unfortunate that I think I had about 3 different people leave during the few months it took to sell my property. High staff turnover maybe as they don't feel valued? There was a period when I didn't get any ...
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Comment on agent fees
Competitive.
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“Dealt with both Clint and Adeel and both were very ......”

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Feb 06,2017
Minithumbup
By: 'Melissa'
Feb 06,2017
0 people found
this helpful
Dealt with both Clint and Adeel and both were very professional and kept me in the loop with regular updates. The flat took a little longer than expected to rent but due to the Christmas break it wasn't surprising, however I was confident they would ...
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Comment on agent fees
good
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“Very good service, helpful with the negotiation and always tring ......”

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Feb 03,2017
Minithumbup
By: 'Nik'
Feb 03,2017
1 people found
this helpful
Very good service, helpful with the negotiation and always tring to accommodate our requests. Very importantly, showed interest after the let had been agreed and did not simply ignored us afterwards....
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Comment on agent fees
In general I think that agent fees are high but I don't think this is specific to this agent
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“Kathleen was very helpful and pushed to get our flat ......”

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Feb 03,2017
Minithumbup
By: 'Jaye'
Feb 03,2017
0 people found
this helpful
Kathleen was very helpful and pushed to get our flat in such a short time frame which was really helpful....
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Comment on agent fees
very good, she reduced them for us.
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“Danielle was super friendly and very knowledgeable on the properties. ......”

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Feb 03,2017
Minithumbup
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Dannielle
By: 'Philippa'
Feb 03,2017
0 people found
this helpful
Danielle was super friendly and very knowledgeable on the properties. She answered all email queries promptly and efficiently which made the whole process a lot easier!...
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“Great friendly and professional service from Raegan very knowledgeable and ......”

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Feb 03,2017
Minithumbup
By: 'Mark'
Feb 03,2017
0 people found
this helpful
Great friendly and professional service from Raegan very knowledgeable and very helpful always willing to help with any questions or problems keeps you updated ether by phone or email and very reliable....
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Comment on agent fees
Very happy with the Agents fees very competitive.
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“Very helpful and punctual, from making an offer to being ......”

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Feb 03,2017
Minithumbup
By: 'Happy'
Feb 03,2017
1 people found
this helpful
Very helpful and punctual, from making an offer to being accepted very quick process. Sam was friendly and we would definitely use him again....
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Comment on agent fees
Fees are always a pain but expected, service was efficient.
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“I have recently received great customer service from this branch ......”

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Feb 02,2017
Minithumbup
By: 'Ghazal'
Feb 02,2017
0 people found
this helpful
I have recently received great customer service from this branch of Townends specially Louis Byrne who followed my process of moving in regularly....
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“Sam is very professional and friendly. Went an extra mile ......”

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Feb 02,2017
Minithumbup
By: 'Sam'
Feb 02,2017
1 people found
this helpful
Sam is very professional and friendly. Went an extra mile helping us outside of standard working hours. Sam promptly answered all of our questions. I couldn't recommend him enough...
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Comment on agent fees
Good
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Was this helpful? Yes

“Clint, has been very helpful and supportive through the process. ......”

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Feb 01,2017
Minithumbup
By: 'Karen'
Feb 01,2017
0 people found
this helpful
Clint, has been very helpful and supportive through the process. Being able to contact him via WhatsApp really helped as I am not always able to take calls and it meant we could talk outside of regular work hours. Friendly, professional and kept us in ...
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Comment on agent fees
Good
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“Amie was fantastic in helping us move she's been so ......”

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Jan 31,2017
Minithumbup
By: 'Paige'
Jan 31,2017
0 people found
this helpful
Amie was fantastic in helping us move she's been so easy to talk to and really helpful. She made us feel at ease after a bad experience and is very good at her job. Thank you!! Katie also helped us along when Amie was not ...
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Comment on agent fees
Fees were quite expensive.
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“Pete helped me with a valuation of my property and ......”

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Jan 30,2017
Minithumbup
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Pete
By: 'K'
Jan 30,2017
1 people found
this helpful
Pete helped me with a valuation of my property and future letting options. His local knowledge and professionalism are second to none , and I felt very confident to trust in his judgement . I have already recommended his services to some close friends....
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“Mark and the team and Townends in Englfield Green provided ......”

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Jan 30,2017
Minithumbup
By: 'Robert'
Jan 30,2017
2 people found
this helpful
Mark and the team and Townends in Englfield Green provided a first class service with excellent communication and updates throughout the transaction, I would highly recommend this team in buying/selling property....
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Comment on agent fees
Very competitive for the service provided
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“Very welcoming, friendly and knowledgeable during the viewing Sam promptly ......”

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Jan 30,2017
Minithumbup
By: 'Alberto'
Jan 30,2017
1 people found
this helpful
Very welcoming, friendly and knowledgeable during the viewing Sam promptly answered all of our questions without forgetting the importance of small details. Sam did everything in his power to secure a highly demanded property for us. He sorted all the required documents even if it ...
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“Absolutely terrible service for tenants, avoid using Stirling Ackroyd completely ......”

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Jan 27,2017
Minithumbdown
By: 'NightmareEstateAgents'
Jan 27,2017
2 people found
this helpful
Absolutely terrible service for tenants, avoid using Stirling Ackroyd completely if you can but especially this branch , their tenancy contracts are made to benefit/safeguard landlords and themselves and exploit tenants. We had a terrible experience dealing with them, the nightmare stories you hear about ...
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“Dannielle was really helpful and friendly from the start, keeping ......”

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Jan 27,2017
Minithumbup
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Dannielle
By: 'HollyW'
Jan 27,2017
3 people found
this helpful
Dannielle was really helpful and friendly from the start, keeping us in the loop with prospective properties and answering our questions quickly....
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“It was a really pleasure to deal with the guys ......”

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Jan 27,2017
Minithumbup
Staff profile picture
Iain
Staff profile picture
Dannielle
By: 'Dan'
Jan 27,2017
1 people found
this helpful
It was a really pleasure to deal with the guys at Beresford Residential. Great communication and co-ordination. They were knowledge about the property and organised viewings (and second viewings) really efficiently. I look forward to a continued relationship...
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Comment on agent fees
Agents fees are in line with market expectations!
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“Chris is a great agent. He works very quickly and ......”

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Jan 26,2017
Minithumbup
By: 'RosieB'
Jan 26,2017
3 people found
this helpful
Chris is a great agent. He works very quickly and is always responsive to texts, calls and emails. He fought on our behalf to get a great deal which both landlord and tenant was satisfied with, plus the property was a real gem. I would ...
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“Both very knowledgable, honest and helpful agents. Enjoyed meeting them ......”

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Jan 26,2017
Minithumbup
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Dannielle
By: 'Calum'
Jan 26,2017
3 people found
this helpful
Both very knowledgable, honest and helpful agents. Enjoyed meeting them and using their professional services. Helped me during a tough and stressful experience....
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Comment on agent fees
Expected
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“Selling my house and buying a new one with Townends ......”

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Jan 26,2017
Minithumbup
By: 'Mr'
Jan 26,2017
0 people found
this helpful
Selling my house and buying a new one with Townends was an almost stress free experience which I have been told is very rare. I can only say that nothing was too much trouble for them and if I was selling or buying again, I ...
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Comment on agent fees
Can you pay too much for excellent service.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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