Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“Much appreciated to have Matt help me out. Always available ......”

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Feb 25,2017
Minithumbup
By: 'Giuseppe'
Feb 25,2017
0 people found
this helpful
Much appreciated to have Matt help me out. Always available when I had questions and a personable service. My situation with moving out was somewhat stressful but Matt's knowledge and understanding helped the move less stressful than it could of been. All in all I'd ...
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“I was very impressed how quickly they managed to let ......”

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Feb 24,2017
Minithumbup
By: 'Dr.'
Feb 24,2017
1 people found
this helpful
I was very impressed how quickly they managed to let my flat the first time I used Townends a couple of years ago. So went back to them when my tenant moved out. Again they managed to find a suitable tenant within a week. The ...
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Comment on agent fees
competitive
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“Richard was very proactive and got viewings booked in and ......”

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Feb 24,2017
Minithumbup
By: 'Kate'
Feb 24,2017
0 people found
this helpful
Richard was very proactive and got viewings booked in and a tenant found extremely quickly. He communicated regularly and gave sound advice....
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Comment on agent fees
A competitive price.
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“Absolutely brilliant and fantastic customer service from Clint Amfo. We ......”

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Feb 23,2017
Minithumbup
By: 'Charles'
Feb 23,2017
1 people found
this helpful
Absolutely brilliant and fantastic customer service from Clint Amfo. We had a few problems (mostly minor but one major) from the onset with the rented property we moved in to just over 2 weeks ago. I immediately reported them all to Clint who then coordinated everything ...
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Comment on agent fees
Good
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“The branch co-ordinator was very professional and helpful and always ......”

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Feb 23,2017
Minithumbup
By: 'Heather'
Feb 23,2017
0 people found
this helpful
The branch co-ordinator was very professional and helpful and always went out of her way to make sure the sale of my property went smoothly. I would recommend her to all my family and friends...
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“Stirling Ackroyd manage all my lettings in East London. They ......”

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Feb 23,2017
Minithumbup
By: 'Brian'
Feb 23,2017
0 people found
this helpful
Stirling Ackroyd manage all my lettings in East London. They are exceedingly efficient. The renewals are dealt with by Abby Gooptu who is exceedingly professional and very pro-active. I never need to worry....
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“This was my first time renting a properly and Jerome ......”

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Feb 22,2017
Minithumbup
By: 'Sandy'
Feb 22,2017
0 people found
this helpful
This was my first time renting a properly and Jerome and Matt made the process very easy. There was never a 'hard-sell' and I always felt they were always being honest and upfront with me. All of the team are extremely friendly and professional....
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“I was very impressed from my first meeting with Daniel ......”

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Feb 22,2017
Minithumbup
By: 'Dave'
Feb 22,2017
0 people found
this helpful
I was very impressed from my first meeting with Daniel who progressed 5 viewing of my rental property within the first 24 hours...to first meeting Nadine who has been extremely helpful from contact calls to keep me informed regularly of updates and potential viewings. Nothing has ...
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“Pete was our first contact with Beresford when we decided ......”

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Feb 22,2017
Minithumbup
Staff profile picture
Pete
By: 'Dave'
Feb 22,2017
0 people found
this helpful
Pete was our first contact with Beresford when we decided to rent out our flat. He was honest and helpful, and when we dithered was not too pushy. He made an accurate estimate of what we could get for the place and had some tenants ...
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Comment on agent fees
We got a very good introductory deal which Pete said was because they were trying to expand the business in Camberwell/Walworth. It was just over half the price of quotes from other estate agents.
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“Raegan is always helpful, friendly and very efficient for the ......”

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Feb 22,2017
Minithumbup
By: 'J'
Feb 22,2017
0 people found
this helpful
Raegan is always helpful, friendly and very efficient for the past few years. She is very quick to respond to my request regards to sorting my tenant's query and always keeps me informed. Overall, Regents has proved themselves high standard, please keep it up. Thank ...
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Comment on agent fees
Reasonable and can be negotiable.
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“I recently started a property search looking to rent a ......”

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Feb 22,2017
Minithumbup
By: 'Gary'
Feb 22,2017
0 people found
this helpful
I recently started a property search looking to rent a place close to my work and family and was quickly shown a selection of amazing properties that all fitted and met my criteria, Daniella at Townsend's quickly found my perfect location and property I had ...
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“Couldn't ask for a better person to help us. She ......”

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Feb 22,2017
Minithumbup
By: 'Melissa_jones'
Feb 22,2017
0 people found
this helpful
Couldn't ask for a better person to help us. She has been great at getting back to me and sorting issues I have had with my flat. Don't think I will go with another estate agents again, regents has definitely made my life easier thanks ...
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Comment on agent fees
Good
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“Townends Northfields, especially Louis Byrne and Robert McPeake, were very ......”

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Feb 21,2017
Minithumbup
By: 'Alex'
Feb 21,2017
0 people found
this helpful
Townends Northfields, especially Louis Byrne and Robert McPeake, were very helpful at enabling us to rent our first flat. We had initially enquired about another property, but were told it had already been let. They provided an alternative to suit our budget and needs and ...
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“I think Danielle is lovely to deal with, very helpful ......”

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Feb 21,2017
Minithumbup
Staff profile picture
Dannielle
By: 'E'
Feb 21,2017
0 people found
this helpful
I think Danielle is lovely to deal with, very helpful and supportive. I'd very happily return to Danielle as she was great throughout our purchase...
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Comment on agent fees
unknown (I was buying)
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“Our purchase was to say the least not the most ......”

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Feb 21,2017
Minithumbup
By: 'The'
Feb 21,2017
2 people found
this helpful
Our purchase was to say the least not the most straightforward due to problems with our sale. We took 7 months to finally get there. Mark stayed with us every step of the way, kept positive and somehow kept our vendorhappy....
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Comment on agent fees
Not applicable for this branch as only buying
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“Just to say that we were very impressed with Alex ......”

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Feb 21,2017
Minithumbup
By: 'Joan'
Feb 21,2017
0 people found
this helpful
Just to say that we were very impressed with Alex when we met him recently. He is very professional, knowledgeable and polite. Thank you Alex....
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“Both Danielle and Chris at the Brixton branch were very ......”

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Feb 21,2017
Minithumbup
Staff profile picture
Dannielle
By: 'jamesod'
Feb 21,2017
2 people found
this helpful
Both Danielle and Chris at the Brixton branch were very helpful. Chris gave notice to me of other properties in the area that may be interesting to me after the first property I saw wasn't quite right. Danielle was happy to show me around the ...
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Comment on agent fees
Initial fees are OK but additional fees for extending tenancy etc look quite high
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“Staff member No 1 has good customer relations and communication skills. ......”

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Feb 20,2017
Minithumbup
By: 'Elizabeth'
Feb 20,2017
0 people found
this helpful
Staff member No 1 has good customer relations and communication skills. Good follow up and takes time to learn customer likes and dislikes....
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Comment on agent fees
Good
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“Failed to answer 5 emails or return calls .Did not arrange ......”

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Feb 18,2017
Minithumbdown
By: 'Ilija'
Feb 18,2017
1 people found
this helpful
Failed to answer 5 emails or return calls .Did not arrange viewing of my rental property as discussed .Appalling service and dishonest in his intentions...
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“Townends were fantastic in moving my purchase forward quickly and ......”

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Feb 18,2017
Minithumbup
By: 'Jo'
Feb 18,2017
0 people found
this helpful
Townends were fantastic in moving my purchase forward quickly and were always there to answer my queries quickly and professionally. We were able to complete within 6 weeks of making an offer. I would definitely recommend the Guildford office....
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Comment on agent fees
I was the purchaser
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“This is a bit overdue, but I have kept the ......”

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Feb 17,2017
Minithumbup
By: 'Michael'
Feb 17,2017
0 people found
this helpful
This is a bit overdue, but I have kept the request for testimonial marked up in 'To Do' for all this time. Alex did a brilliant job in guiding us through the ups and down of finding property and buying process back in summer 2015 and ...
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Comment on agent fees
There was no fees for buyers as far as I remember.
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“Riya was exceptionally helpful. Regents were the only agent in ......”

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Feb 17,2017
Minithumbup
By: 'Huntley'
Feb 17,2017
0 people found
this helpful
Riya was exceptionally helpful. Regents were the only agent in the Staines area who were willing to help on the day when a property was being Bailiffed. Regents got us out of a real problem by being present on the day. She was persistent and ...
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Comment on agent fees
Good
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“I was so pleased when I started working with Henry ......”

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Feb 17,2017
Minithumbup
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Henry
By: 'MS'
Feb 17,2017
0 people found
this helpful
I was so pleased when I started working with Henry because he understood exactly what I was looking for in a flat, and made it possible for me to move swiftly. I would definitely entrust Henry with my next move, if there is one!...
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“V helpful and able to answer any question fired at ......”

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Feb 17,2017
Minithumbup
By: 'D'
Feb 17,2017
0 people found
this helpful
V helpful and able to answer any question fired at her and kept me informed throughout the whole process. Would V much recommend...
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“Robert was persistent and managed to secure a corporate tenant ......”

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Feb 15,2017
Minithumbup
By: 'Michael'
Feb 15,2017
0 people found
this helpful
Robert was persistent and managed to secure a corporate tenant for us at a good rate despite facing challenging relocation agent demands....
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Comment on agent fees
Fair
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“The staff and their colleagues arranging lettings always take care ......”

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Feb 15,2017
Minithumbup
By: 'Daisy'
Feb 15,2017
0 people found
this helpful
The staff and their colleagues arranging lettings always take care to find good tenants and manage the process very well....
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Comment on agent fees
Very competitive and reasonable
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“Kathleen has been a massive help. My partner and I ......”

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Feb 14,2017
Minithumbup
By: 'Neil'
Feb 14,2017
0 people found
this helpful
Kathleen has been a massive help. My partner and I made an offer on a plave that fell throught. However she managed to get the fees down in order for us to afford it. Despite this, Kathleen did everything she could and has always been ...
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Comment on agent fees
High but negotiable
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“Very helpful, always fast with answers about problems or curiosity ......”

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Feb 14,2017
Minithumbup
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Magda
By: 'Alejandra'
Feb 14,2017
1 people found
this helpful
Very helpful, always fast with answers about problems or curiosity about the tenancy, from making an offer to being accepted very quick process. Magda is very friendly, making everything very easy....
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“From the first meeting Huw was really pro-active, his priority ......”

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Feb 14,2017
Minithumbup
By: 'Chloe'
Feb 14,2017
0 people found
this helpful
From the first meeting Huw was really pro-active, his priority was to get the flat out there and rented asap which I found refreshing. Before there was time for the flat to be advertised as we were still decorating we had multiple viewings which indicated ...
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Comment on agent fees
Not the cheapest fees, however SA were able to achieve the highest rental potential so this balanced out.
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“Daniel helped us buy our first home, he was polite ......”

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Feb 13,2017
Minithumbup
By: 'Anonamous'
Feb 13,2017
1 people found
this helpful
Daniel helped us buy our first home, he was polite and very helpfull we have dealt with quite a few agents in the woiking area and Daniel seems like one of the best...
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Comment on agent fees
nonr
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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