Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“Sharon Sheehy and Richard Evans has to be the most ......”

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Mar 13,2017
Minithumbup
By: 'Michael'
Mar 13,2017
0 people found
this helpful
Sharon Sheehy and Richard Evans has to be the most remarkable pair of real estate agents not only at Townends but in London on a whole as our experience with them working nothing short of a miracle on our behalf and in record time to ...
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Comment on agent fees
The agent's fee were quite reasonable
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“An extremely pushy agency who attempt to instill urgency in ......”

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Mar 12,2017
Minithumbdown
By: 'Martin'
Mar 12,2017
0 people found
this helpful
An extremely pushy agency who attempt to instill urgency in buyers from the moment you submit an enquiry! I was encouraged to "offer on this one quickly" before even arranging a viewing slot! When I did book a slot I was told there were several ...
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By: Joseph Laurence
Mar 13, 2017
View all comments (1)
Dear Martin, Thank you for your email. I have tried to look into your complaint, however cannot find an applicant registered as 'Martin Carson' on any of our sales databases. Similarly I cannot find any viewing appointments for our SE27 West Norwood branch booked in your name, and none of the SE27 staff members (including Iain) recall conducting a viewing with yourself. If you would like to contact me directly on [email protected] I will happily look into your complaint in fu ...

“Daniella is extremely helpful, professional and has assisted in helping ......”

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Mar 10,2017
Minithumbup
By: 'Angela'
Mar 10,2017
1 people found
this helpful
Daniella is extremely helpful, professional and has assisted in helping us find a property that suits and that is in an area that is idea for us....
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“Emma was very efficient and kept us informed through out ......”

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Mar 10,2017
Minithumbup
By: 'Jim'
Mar 10,2017
0 people found
this helpful
Emma was very efficient and kept us informed through out the process She clearly cared about us and we felt confident she would act in our best interests...
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Comment on agent fees
fair
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“Exemplary service (and we should now having been letting out ......”

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Mar 09,2017
Minithumbup
By: 'Pete'
Mar 09,2017
2 people found
this helpful
Exemplary service (and we should now having been letting out properties through agents for 15 years). Thorough, pleasant and professional. Jan and Hamilton Chess are my recommendation when considering letting out a property in Windsor. Thank you....
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Comment on agent fees
Reasonable in the market but you do get value for money and the security of knowing it is being handled correctly.
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“Chris was extremely helpful and stuck with us throughout the ......”

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Mar 09,2017
Minithumbup
By: 'Emma'
Mar 09,2017
0 people found
this helpful
Chris was extremely helpful and stuck with us throughout the whole process. and eventually helped us find the property of our dreams. I would highly recommend Chris to anyone looking for a house....
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“Both Katie and Amie have been very professional throughout the ......”

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Mar 08,2017
Minithumbdown
By: 'Cumbernauld'
Mar 08,2017
0 people found
this helpful
Both Katie and Amie have been very professional throughout the process of finding my new tenants. Kept me informed and updated during the viewing process and gave professional advice when needed. Would recommend both Katie and Amie if you are looking for a local agent....
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“Chris was great throughout our process with Beresford. He found ......”

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Mar 07,2017
Minithumbup
By: 'Torrens33'
Mar 07,2017
1 people found
this helpful
Chris was great throughout our process with Beresford. He found the property we liked and listened to our opinions. Arrived to our appointment even though he was in pain from the dentist and was friendly and helpful throughout. He was also very speedy sending through ...
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Comment on agent fees
Outrageous fees - administration on the contracts etc was basic and sometimes wrong
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“On my first visit to Townends I met with Joanna ......”

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Mar 06,2017
Minithumbup
By: 'Gordo'
Mar 06,2017
0 people found
this helpful
On my first visit to Townends I met with Joanna who immediately understood my requirements for a white space to show my art collections and classic furniture. Joanna suggested a suitable property and we visited it the next day - it was perfect. I agreed ...
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Comment on agent fees
good
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“Dan has been amazing through the whole process. From the ......”

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Mar 03,2017
Minithumbup
By: 'Rachel'
Mar 03,2017
0 people found
this helpful
Dan has been amazing through the whole process. From the first of many viewings not only on this house but a couple of others I saw too. Always on hand with a bit of advice and to answer all my questions. He has made the ...
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“Chris was positive, proactive and great guy to have onside. ......”

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Mar 03,2017
Minithumbup
By: 'marciawood'
Mar 03,2017
3 people found
this helpful
Chris was positive, proactive and great guy to have onside. I must apologise myself for calling and texting him at all hours regarding the flat search process, however he was very accommodating and helpful. Thank you Chris...
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“Had good experience with Sam. He listened to our expectations ......”

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Mar 02,2017
Minithumbup
By: '3'
Mar 02,2017
2 people found
this helpful
Had good experience with Sam. He listened to our expectations and found the best property for us. Him and his team managed to help us to move in within a few days. Highly recommended by us....
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Comment on agent fees
In line with other agents
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“I cannot recommend Townends highly enough. Sam has been responsible ......”

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Mar 02,2017
Minithumbup
By: 'Tara'
Mar 02,2017
3 people found
this helpful
I cannot recommend Townends highly enough. Sam has been responsible for letting my flat, which involved a lot of complications and dramas, which he dealt with in a really professional and calm way and really made me feel that my property is in safe hands ...
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Comment on agent fees
As mentioned, slightly higher than other agencies - but utterly worth it.
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“Very helpful, helped me with all the answers and managed ......”

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Mar 02,2017
Minithumbup
By: 'Kumar'
Mar 02,2017
0 people found
this helpful
Very helpful, helped me with all the answers and managed to get all answers from landlord. Thanks for all help help Raegan....
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“Chris was fantastic at helping us secure our new flat ......”

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Mar 02,2017
Minithumbup
By: 'Jack'
Mar 02,2017
2 people found
this helpful
Chris was fantastic at helping us secure our new flat in Stockwell. after some initial disappointment in our search, Chris showed us two great properties that were spot on what we were after. Thanks Chris!...
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“Kevin was incredibly helpful throughout, keeping me up to date ......”

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Mar 02,2017
Minithumbup
By: 'Catriona'
Mar 02,2017
0 people found
this helpful
Kevin was incredibly helpful throughout, keeping me up to date with new properties on the market and showing me everything possible. Nothing seemed like too much trouble and I appreciated his charisma and help from start to finish....
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“I have work with Matt a lot since starting My ......”

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Mar 01,2017
Minithumbup
By: 'Sherne'
Mar 01,2017
0 people found
this helpful
I have work with Matt a lot since starting My Metropolis early last year, i find him to be very efficient and his communication is of a very high standard. As we use you for most of our property lets , we would like you to ...
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Comment on agent fees
no comment
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“Dannielle was fantastic with helping us find a flat and ......”

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Mar 01,2017
Minithumbup
Staff profile picture
Dannielle
By: 'IJones'
Mar 01,2017
0 people found
this helpful
Dannielle was fantastic with helping us find a flat and put in an offer. She kept in touch with updates through the process and helped us secure a flat! Thank you!...
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“Chris was fantastic. Very transparent with everything and helped us ......”

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Mar 01,2017
Minithumbup
By: 'Patrick'
Mar 01,2017
2 people found
this helpful
Chris was fantastic. Very transparent with everything and helped us find the property very quickly. He friendly personality and positive attitude to helping both the clients and customers is awesome....
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Comment on agent fees
Good
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“Really friendly and helpful agents! They have been extremely professional ......”

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Feb 28,2017
Minithumbup
Staff profile picture
Staff profile picture
Serena
By: 'Shana'
Feb 28,2017
2 people found
this helpful
Really friendly and helpful agents! They have been extremely professional and have helped us with a smooth transition immigrating from South Africa....
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“We bought our house from Daniel when he worked at ......”

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Feb 28,2017
Minithumbup
By: 'Jo'
Feb 28,2017
0 people found
this helpful
We bought our house from Daniel when he worked at a different branch. He was so helpful and helped us every step of the way. He was very professional and efficient, and I am very grateful for all the help....
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“From the moment we met Jo she came across as ......”

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Feb 28,2017
Minithumbup
By: 'Barlows'
Feb 28,2017
0 people found
this helpful
From the moment we met Jo she came across as friendly but professional. Her knowledge of the letting market was excellent. She let our flat within days. Returned any of our calls promptly and dealt with the whole letting terribly efficiently. We would definitely recommend ...
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Comment on agent fees
Seemed fair but an awful lot of add ons !
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“The agent was proactive and forthcoming toward my needs and ......”

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Feb 28,2017
Minithumbup
By: 'Jitka'
Feb 28,2017
0 people found
this helpful
The agent was proactive and forthcoming toward my needs and demands offering solutions to my situation. She was also answering my questions regarding the rent. However, the breakdown of the money needed to pay upfront could have been explained more clearly and in more professional ...
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Comment on agent fees
Fees should be lower.
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“Kathleen has been extremely helpful & has always gone out of ......”

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Feb 28,2017
Minithumbup
By: 'Fitzgerald'
Feb 28,2017
0 people found
this helpful
Kathleen has been extremely helpful & has always gone out of her way to help me with search. Polite, friendly & professional...
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Comment on agent fees
Competitive
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“This is my second time Katie looked for tenants after ......”

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Feb 27,2017
Minithumbup
By: 'Hitomi'
Feb 27,2017
0 people found
this helpful
This is my second time Katie looked for tenants after previous tenants moved out she is very through and understanding, very easy to talk to over the phone. She explains well if something I don't understand and gives me good advice. I can pick up ...
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Comment on agent fees
Fees are very reasonable
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“Chris was great from first contact; never pushy, understood what ......”

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Feb 27,2017
Minithumbup
By: 'George'
Feb 27,2017
2 people found
this helpful
Chris was great from first contact; never pushy, understood what we wanted, showed us flats which matched our search, guided us through the process of submitting an offer and explaining what happens next. Communication was great and Chris was professional throughout . It really doe make ...
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Comment on agent fees
Fees are inline with other agents
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“Pete has been wonderful from the start to the end. ......”

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Feb 27,2017
Minithumbup
Staff profile picture
Pete
By: 'Blessing'
Feb 27,2017
0 people found
this helpful
Pete has been wonderful from the start to the end. He is very professional, fair and honest. He is gentle, polite, respectful but very assertive. You know where you are going with this man. I was gutted as well as he was that he did ...
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Comment on agent fees
The agent fees was quite reasonable in comparison.
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“Richard is a great professional. He assisted my wife and ......”

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Feb 26,2017
Minithumbdown
By: 'Celso'
Feb 26,2017
0 people found
this helpful
Richard is a great professional. He assisted my wife and I finding the right property. Richard always replies our questions promptly as well as sorting everything we need....
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“I am a portfolio landlord and used Townends Ealing branch ......”

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Feb 25,2017
Minithumbdown
By: 'AC'
Feb 25,2017
0 people found
this helpful
I am a portfolio landlord and used Townends Ealing branch for the first time, following a disappointment from another local agent. Robert and Zuzanna were relentless in finding a suitable tenant and ensuring a successful completion, supported by an efficient admin all within a week! ...
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Comment on agent fees
Robert is approachable and competitive. The fees were as agreed with no shocks and surprises.
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“My wife and I dealt with Riya throughout the whole ......”

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Feb 25,2017
Minithumbup
By: 'dan'
Feb 25,2017
0 people found
this helpful
My wife and I dealt with Riya throughout the whole process that was extremely smooth and efficient and question were dealt with quickly and professionally, I would definitely recommend regents to friends and family...
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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