Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“I only dealt with Robert very professional and helpful keeping ......”

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Mar 27,2017
Minithumbup
By: 'Lisa'
Mar 27,2017
0 people found
this helpful
I only dealt with Robert very professional and helpful keeping me fully updated of the progress regularly. I wouldn't hesitate to recommend this agent....
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Comment on agent fees
Perfect .... 100% better than other competitors!
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“Robert and the team at the Ealing branch have been ......”

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Mar 27,2017
Minithumbup
By: 'Leanne'
Mar 27,2017
0 people found
this helpful
Robert and the team at the Ealing branch have been extremely helpful and supportive during the start of our tenants stay. There were quite a few teething problems which the team have dealt with efficiently and they always sound friendly when you call, even though ...
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Comment on agent fees
I believe tenant find fees should be one off at the start of the tenancy rather than monthly for the life of the tenancy.
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“Aneesah was not only charming and very well dressed at ......”

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Mar 27,2017
Minithumbup
By: 'DY'
Mar 27,2017
0 people found
this helpful
Aneesah was not only charming and very well dressed at the time that we met up for the appointment to see the flat. She thoroughly went through the properties with us, answered our questions and further helped us to resolve many issues that we had. ...
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“Aneesah was very sweet, took us around even after office ......”

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Mar 27,2017
Minithumbup
By: 'Christine'
Mar 27,2017
0 people found
this helpful
Aneesah was very sweet, took us around even after office hours because we were only going to be in Woking for one day. The flats she showed us were lovely and met our needs quite well, and she was also able to get us very ...
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“Very pleased with the service provided by Luke and Matt. ......”

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Mar 27,2017
Minithumbup
By: 'Rob'
Mar 27,2017
0 people found
this helpful
Very pleased with the service provided by Luke and Matt. We bought and sold through Regents and found them to be particularly attentive and helpful and would recommend to anyone considering buying or selling through them. Thank you for all your help....
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Comment on agent fees
Good
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“For various reasons the sale of my flat took almost ......”

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Mar 24,2017
Minithumbup
By: 'S'
Mar 24,2017
0 people found
this helpful
For various reasons the sale of my flat took almost a year to complete. During that time I cannot fault the service I received from Simon Bright as my sales agent. He was incredibly patient, courteous, professional, helpful and always put my best interests first. ...
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Comment on agent fees
Reasonable fees
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“This is the first time I've had contact with Aaron ......”

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Mar 24,2017
Minithumbup
By: 'Shabir'
Mar 24,2017
1 people found
this helpful
This is the first time I've had contact with Aaron and he kept me well informed about about all negotiations. Very good and helpful....
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Comment on agent fees
I have been with Townends for more than three years and am very happy with the service.
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“Arthur was great throughout the process of my purchase! Always ......”

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Mar 24,2017
Minithumbup
By: 'Mr'
Mar 24,2017
0 people found
this helpful
Arthur was great throughout the process of my purchase! Always had the answers to my questions and happy to help. Would certainly recommend Townends to anyone looking to use an agent in Aldershot....
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Comment on agent fees
Good
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“I bought my house through Townends last year and the ......”

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Mar 24,2017
Minithumbup
By: 'Charlie'
Mar 24,2017
0 people found
this helpful
I bought my house through Townends last year and the whole experience was brilliant. Really helpful team who were always willing to help me with any questions I had....
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“Stirling Ackroyd (Hackney and Clapton Branch) provided a very poor ......”

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Mar 23,2017
Minithumbdown
By: 'V'
Mar 23,2017
0 people found
this helpful
Stirling Ackroyd (Hackney and Clapton Branch) provided a very poor service for their price. If you're debating using this agent or doing it yourself and using a site like sellmyhome.co.uk, my experience would suggest you could save yourself a considerable amount of money ...
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Comment on agent fees
Very overpriced
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“Words cannot express the support and expertise received from Simon ......”

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Mar 23,2017
Minithumbup
By: 'Juliet'
Mar 23,2017
0 people found
this helpful
Words cannot express the support and expertise received from Simon during a very difficult time for myself and my family. Was kept updated and fully informed during the whole procedure and received a very satisfactory result in the end. For that reason I would recommend ...
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Comment on agent fees
Satisfactory
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“Abby was extremely competent and helpful with facilitating the annual ......”

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Mar 23,2017
Minithumbup
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abhijit
By: 'CB'
Mar 23,2017
0 people found
this helpful
Abby was extremely competent and helpful with facilitating the annual lease renewal process as always. He made sure all the documentation was in order and coordinated well with all the various parties involved....
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“Very helpful, efficient and quick in finding solid tenants. Able ......”

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Mar 22,2017
Minithumbdown
By: 'Zayd'
Mar 22,2017
0 people found
this helpful
Very helpful, efficient and quick in finding solid tenants. Able to help out with Gas Safe Certificate and contracts quickly....
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Comment on agent fees
Very competitive fees
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“We have engaged Townends Letting service in Guildford for the ......”

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Mar 22,2017
Minithumbup
By: 'Sam'
Mar 22,2017
0 people found
this helpful
We have engaged Townends Letting service in Guildford for the last 3 years and have the opportunity to liaise closely with Kathleen on our most recent new tenancy search. She has been very pro-active and helpful. We are very pleased with the service she has provided....
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“Sam has been extraordinary in achieving a fast letting of ......”

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Mar 21,2017
Minithumbup
By: 'Moises'
Mar 21,2017
1 people found
this helpful
Sam has been extraordinary in achieving a fast letting of my property. He was always fast to respond, patient and polite. Qualities in a service provision that I highly value and made all the difference to me. Thanks to Sam's help snd support I will ...
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“We were shown the property by Sam, he was honest ......”

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Mar 21,2017
Minithumbup
Staff profile picture
Iain
By: 'Callum'
Mar 21,2017
1 people found
this helpful
We were shown the property by Sam, he was honest and not forceful or fake. Well informed of the property and area. Very quick and efficient referencing process....
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“Katie has been excellent with availability, enthusiasm, and informative throughout ......”

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Mar 20,2017
Minithumbup
By: 'mdp1'
Mar 20,2017
0 people found
this helpful
Katie has been excellent with availability, enthusiasm, and informative throughout two contracts with new Tenant's over the past six months....
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Comment on agent fees
There are probably cheaper around but in my experience they offer good value.
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“I cannot fault Beresford Residential who were efficient and a ......”

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Mar 20,2017
Minithumbup
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Pete
By: 'Ed'
Mar 20,2017
0 people found
this helpful
I cannot fault Beresford Residential who were efficient and a pleasure to deal with throughout the whole buying process. The majority of our communication was with Pete who was always polite, available, and helpful. He was happy to push solicitors on both sides in order ...
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Comment on agent fees
#N/A
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“My review is in regards to Renewal Co-ordinator Lee Woodward, ......”

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Mar 20,2017
Minithumbup
By: 'NEWTON'
Mar 20,2017
0 people found
this helpful
My review is in regards to Renewal Co-ordinator Lee Woodward, based at head office Byfleet in Surrey. I am a Landlord who has been with Townends for 5 years now. And i am so pleased and highly impressed with the work of Lee Woodward. She is ...
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“Terry was great! Gotmy house in the market with no ......”

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Mar 20,2017
Minithumbup
By: 'Valerie'
Mar 20,2017
0 people found
this helpful
Terry was great! Gotmy house in the market with no hassle or fuss resulting in a quick sale - low fees for such a good service. Highly recommend....
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Comment on agent fees
Good
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“This is my second experience with Regents having purchased a ......”

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Mar 17,2017
Minithumbup
By: 'Martyn'
Mar 17,2017
0 people found
this helpful
This is my second experience with Regents having purchased a property previously through the Staines branch. That experience led us to only approaching Regents to handle the sale of another property. With us living overseas, this presented an additional challenge for the Staines team, however ...
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Comment on agent fees
The agents fees were on par with others in the area.
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“Abby has been looking after me for a couple of ......”

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Mar 17,2017
Minithumbup
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abhijit
By: 'BrunswickHse'
Mar 17,2017
0 people found
this helpful
Abby has been looking after me for a couple of years now. He is always on top of everything, highly efficient and very pleasant to deal with. He takes the pain out of property!...
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Comment on agent fees
They're always going to be too high, but have been with them for a few years now so can't be that bad ;)
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“Caroline was excellent from start to finish. Her communication was ......”

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Mar 17,2017
Minithumbup
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Caroline
By: 'Adam'
Mar 17,2017
0 people found
this helpful
Caroline was excellent from start to finish. Her communication was perfect. Caroline is very personable and clearly knows the market and process well. Thank you very much for everything....
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“Townends have managed my property for the last 3 and a ......”

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Mar 17,2017
Minithumbdown
By: 'Ilona'
Mar 17,2017
3 people found
this helpful
Townends have managed my property for the last 3 and a half years and I couldn't be happier to finally be getting rid of them. Firstly the few positives: - Their Guildford office staff were always polite, helpful and usually got back to me fairly promptly (...
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Comment on agent fees
The actual fees from Townends seemed fairly standard, but the quotes their maintenance company provided were expensive.
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“My house sale was negotiated and carefully managed from start ......”

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Mar 16,2017
Minithumbup
By: 'VinNaz'
Mar 16,2017
0 people found
this helpful
My house sale was negotiated and carefully managed from start to finish by the highly professional sales manager Misty Dowson....
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Comment on agent fees
good
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“throughout the buying process everyone was very responsive every time ......”

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Mar 16,2017
Minithumbup
By: 'amazing'
Mar 16,2017
0 people found
this helpful
throughout the buying process everyone was very responsive every time we called and always called back whenever they said they would. i would definitely use them again if needed....
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Comment on agent fees
good
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“Chris was so quick in getting us into a property ......”

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Mar 16,2017
Minithumbup
By: 'Emma'
Mar 16,2017
1 people found
this helpful
Chris was so quick in getting us into a property that he knew we would love. We went for it straight away and couldn't be happier with it. He knew exactly what we were looking for, inside our budget and kept us completely up to ...
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Comment on agent fees
The fees are London fees but not unreasonable, definitely competitive.
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“Brilliant service in all the aspects involved in selling our ......”

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Mar 15,2017
Minithumbup
By: 'Ian'
Mar 15,2017
2 people found
this helpful
Brilliant service in all the aspects involved in selling our house. Really appreciated rapport experienced with both Mark and Claire....
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Comment on agent fees
Very acceptable
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“Another renewal successfully closed with minimal difficulty by Abby - ......”

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Mar 14,2017
Minithumbup
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abhijit
By: 'David'
Mar 14,2017
0 people found
this helpful
Another renewal successfully closed with minimal difficulty by Abby - thank you. The team does a really good job looking after the management and lettings....
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“The service was great and Erol answered all my queries ......”

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Mar 13,2017
Minithumbup
By: 'Teni'
Mar 13,2017
1 people found
this helpful
The service was great and Erol answered all my queries in an efficient manner. I was very happy with the professionalism and friendly approach and would recommend using Townends. Thank you to Erol and the team....
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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