Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
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Latest Properties

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Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“We had the funnest day with Herrine and Alpha showing ......”

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Apr 07,2017
Minithumbup
By: 'Lars'
Apr 07,2017
0 people found
this helpful
We had the funnest day with Herrine and Alpha showing us loads of flats and everything we needed to know about the neighbourhood. It was great as we are new to the area. Thank you!...
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“From the word go Nicola was on the ball and ......”

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Apr 07,2017
Minithumbup
By: 'JessicaT'
Apr 07,2017
0 people found
this helpful
From the word go Nicola was on the ball and her communication was second to none. There were a few issues that presented itself during our sale and Nicola was so, so brilliant in helping us get them resolved. I can't recommend Townends highly enough ...
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Comment on agent fees
Very fair.
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“Robert (and Zusanne) have been very efficient and professional and, ......”

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Apr 06,2017
Minithumbup
By: 'Marco'
Apr 06,2017
0 people found
this helpful
Robert (and Zusanne) have been very efficient and professional and, provided I was a stranger just landed in UK, very patient with me. They explained everything in simple and clear terms and I have really appreciated this. Within a few days I could easily process ...
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“Chris is not only friendly but the most honest and ......”

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Apr 06,2017
Minithumbup
By: 'Alessia'
Apr 06,2017
0 people found
this helpful
Chris is not only friendly but the most honest and helpful agent that we've had so far - and we've been looking for a month. He was very effective in responding to our questions and got our offer accepted in less than 24 hours. Great experience....
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“Very pleased with Regents staff, Beth and Rich. We first ......”

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Apr 06,2017
Minithumbup
By: 'Marc'
Apr 06,2017
0 people found
this helpful
Very pleased with Regents staff, Beth and Rich. We first met Beth at the property we we're viewing, she made us feel at ease and was very knowledgeable when we asked questions. We actually thought before the viewing that we might not like the property ...
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Comment on agent fees
Agents fees were good, given their professional service.
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“I had to approach Townends Estate Agents, Streatham by phone ......”

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Apr 06,2017
Minithumbup
By: 'Davies'
Apr 06,2017
0 people found
this helpful
I had to approach Townends Estate Agents, Streatham by phone to assist me find accomodation after much disappointments. It happened that James Kamara answered my call. James listened to me patiently as I told him of my house need. He replied politely that there is ...
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Comment on agent fees
A bit on the high side
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“Simon and his team were very professional in ensuring that ......”

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Apr 05,2017
Minithumbup
By: 'Lovy'
Apr 05,2017
0 people found
this helpful
Simon and his team were very professional in ensuring that the sale process ran smoothly and where a delay was anticipated, he was able to alleviate the problem. He was not only able to find a suitable buyer, but was also able to find a ...
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Comment on agent fees
Competitive
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“Stirling Ackroyd and Huw Howell-Pryce in particular have been a ......”

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Apr 05,2017
Minithumbup
By: 'Tarryn'
Apr 05,2017
0 people found
this helpful
Stirling Ackroyd and Huw Howell-Pryce in particular have been a pleasure to work with. Huw helped me to find the perfect rental property and went out of his way to provide updates and stay in regular contact throughout the offer and signing process. He confirmed ...
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Comment on agent fees
Fees are reasonable and not unaffordable
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“In my experience so far with SA, Sammy and Huw, ......”

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Apr 03,2017
Minithumbup
By: 'Sarah'
Apr 03,2017
0 people found
this helpful
In my experience so far with SA, Sammy and Huw, I have found them to be hard working, diligent and professional. I have no hesitation in recommending SA to other clients looking to rent out or secure property....
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Comment on agent fees
Market rates
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“Extremely helpful with my renewal this year - always quick ......”

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Apr 03,2017
Minithumbup
By: 'Jayde'
Apr 03,2017
0 people found
this helpful
Extremely helpful with my renewal this year - always quick to respond and very efficient and knowledgable making the process very quick and painless ! Would recommend....
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Comment on agent fees
Good
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“Simon Bright is a legend! He is incredibly knowledgeable and ......”

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Apr 03,2017
Minithumbup
By: 'Esther'
Apr 03,2017
0 people found
this helpful
Simon Bright is a legend! He is incredibly knowledgeable and experienced, switched-on, professional, insightful, dedicated, whilst at the same time being patient, understanding and reassuring (and just generally lovely). I experienced a series of unfortunate events (to put it mildly) selling my flat, and there ...
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Comment on agent fees
Fantastic value
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“Ryan gave me the highest of four valuations for my ......”

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Apr 03,2017
Minithumbup
By: 'Furai'
Apr 03,2017
0 people found
this helpful
Ryan gave me the highest of four valuations for my property. I did not expect to achieve that, but in fact I have achieved more than I would have expected, and am very happy with the result. I was kept well informed on proceedings, and ...
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Comment on agent fees
Good
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“My mother and me got amazing help from Beth, as ......”

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Apr 03,2017
Minithumbup
By: 'Beth'
Apr 03,2017
0 people found
this helpful
My mother and me got amazing help from Beth, as first time renting she explained and really guided us to getting our new lovely home. Amazing team and support from Beth & Richard. Thanks again....
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Comment on agent fees
Good
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“The staff were always polite and very helpful with any ......”

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Apr 01,2017
Minithumbup
By: 'Shaun'
Apr 01,2017
0 people found
this helpful
The staff were always polite and very helpful with any queries we had. All the emails and phone calls were all prompt. They discussed everything in detail fee wise and would recommend them to anyone looking to move in to a property....
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Comment on agent fees
Good
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“Ryan was always available for any queries or questions I ......”

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Apr 01,2017
Minithumbup
By: 'Alison'
Apr 01,2017
0 people found
this helpful
Ryan was always available for any queries or questions I had, he was very polite and reassuring of any problems ,very friendly and easy to talk to...
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“Tufael was excellent from phone to viewing and through the ......”

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Mar 31,2017
Minithumbup
By: 'Pineapple'
Mar 31,2017
0 people found
this helpful
Tufael was excellent from phone to viewing and through the application process. He was open and transparent with all my queries and was quick to respond to my emails. Would highly recommend him....
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Comment on agent fees
The fees were slightly higher than what we saw elsewhere (we had been quoted ‚£420 by other agencies) but we didn't receive the kind of customer service that we have here.
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“Samer and his team provided a highly professional and efficient ......”

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Mar 31,2017
Minithumbup
By: 'Anita'
Mar 31,2017
0 people found
this helpful
Samer and his team provided a highly professional and efficient service in letting out our property: always communicative/responsive; patiently worked with us under challenging circumstances; provided only appropriate viewings re the calibre of tenants we were seeking; extremely quick to find us solid tenants ...
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“Very efficient, kept in touch with me constantly on situation ......”

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Mar 30,2017
Minithumbup
Staff profile picture
By: 'Elaine'
Mar 30,2017
3 people found
this helpful
Very efficient, kept in touch with me constantly on situation with tenant, had works carried out quickly, and made sure he visited premises to check work been carried out and informed me immediately. Definitely recommend them to any prospective customer...
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Comment on agent fees
Fees are average to other agents
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“Pete has been so helpful throughout our search.Really professional ......”

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Mar 30,2017
Minithumbup
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Pete
By: 'Olivia'
Mar 30,2017
0 people found
this helpful
Pete has been so helpful throughout our search. Really professional and friendly and answered all of our questions however silly they were! He put us at ease with the whole moving process and I feel confident in recommending their services - best estate agent I ...
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Comment on agent fees
Agent fees are never cheap but these ones are very reasonable and a lot less than other agents that we looked at which is very good as moving is never cheap. They really only charge you for what they have to pay or themselves there is no hidden fees that you find out about at a later date!
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“Mitch was great from start to finish, always on hand ......”

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Mar 30,2017
Minithumbup
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Mitch Moth
By: 'Steve'
Mar 30,2017
3 people found
this helpful
Mitch was great from start to finish, always on hand to answer the many questions and queries I had, nothing was to much trouble....
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Comment on agent fees
N/A
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“From start to finish Jerome was very professional and a ......”

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Mar 29,2017
Minithumbup
By: 'Shakir'
Mar 29,2017
0 people found
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From start to finish Jerome was very professional and a pleasure to deal with. He took time to understand our needs and always responded to queries quickly and fully. Beresford seem to have a good supply of quality rentals and I would highly recommend using ...
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Comment on agent fees
Fees are average.
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“Riya Preston was outstanding right from the time she replied ......”

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Mar 29,2017
Minithumbup
By: 'Jimmy'
Mar 29,2017
0 people found
this helpful
Riya Preston was outstanding right from the time she replied to our request for the property all the way through to when we moved in and we find that extremely professional....
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Comment on agent fees
Fair
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“Good, all went well. Sam is very friendly, fast and ......”

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Mar 29,2017
Minithumbup
By: 'astridsalas'
Mar 29,2017
0 people found
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Good, all went well. Sam is very friendly, fast and efficient. We had a difficult case but he made it happen....
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“Thank you Mo for supporting us and not letting us ......”

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Mar 28,2017
Minithumbup
By: 'Fred'
Mar 28,2017
2 people found
this helpful
Thank you Mo for supporting us and not letting us down during our property search. You were patient and worked with our specification towards a perfect home for us....
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Comment on agent fees
Good
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By: Haseeb
Jul 21, 2017
View all comments (1)
Thank you very much Mr Mohammad for helping us out in finding right property and made things easy for us to move in. Cheers ...

“Very professional service from Matthew and the team at Hamilton ......”

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Mar 28,2017
Minithumbup
Staff profile picture
By: 'Windsor'
Mar 28,2017
2 people found
this helpful
Very professional service from Matthew and the team at Hamilton Chess. I have been particularly impressed by the way they communicate with us as landlords and also with prospective tenants. Would recommend as agents....
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Comment on agent fees
Value for money fees for the area.
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“I had my initial meeting with Daniel Pillai who understood ......”

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Mar 28,2017
Minithumbup
By: 'esoydanyavas'
Mar 28,2017
0 people found
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I had my initial meeting with Daniel Pillai who understood perfectly what I wanted and pointed me towards a property which Louis Byrne helped me get. Overall they were very attentive and helpful....
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“Provided Good and efficient serviceFound three great tenantsAlways polite and ......”

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Mar 27,2017
Minithumbup
By: 'Natts'
Mar 27,2017
0 people found
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Provided Good and efficient service Found three great tenants Always polite and well mannered Smooth procedure with everything Thank you very much...
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Comment on agent fees
Very Reasonable and competitive
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“The staff at this branch are friendly and give a ......”

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Mar 27,2017
Minithumbup
By: 'Michael'
Mar 27,2017
0 people found
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The staff at this branch are friendly and give a personal service. My dealing with Robert McPeake is that he is a person who understands situation and requirements of the Landlord and tryies to be helpful. He is a person comfortable to talk to...
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Comment on agent fees
Good
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“A massive thank you to Brett for all of his ......”

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Mar 27,2017
Minithumbup
By: 'Claire'
Mar 27,2017
0 people found
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A massive thank you to Brett for all of his help and advice on regards to the sale of my property, being a smaller branch you really are treated like a person and not just another property on their books! He was able to offer ...
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Comment on agent fees
We achieved a brilliant price due to buying through them previously
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“I switched to Townends after a disappoing service from another ......”

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Mar 27,2017
Minithumbup
By: 'Sarah'
Mar 27,2017
0 people found
this helpful
I switched to Townends after a disappoing service from another estate agent and didnt regret it. I recently completed a very long, drawn out flat sale with Simon Bright at South Norwood branch. There were many issues including the discovery of Knotweed, negotiating a new ...
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Comment on agent fees
good - money well spent. They go above and beyond to ensure a sale stays on track.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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