Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“Very professional service, personable, quick and punctual. Admin process easy ......”

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May 01,2017
Minithumbup
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Dannielle
By: 'Yves'
May 01,2017
0 people found
this helpful
Very professional service, personable, quick and punctual. Admin process easy to understand and only took minutes to complete. Highly recommended....
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“Elle and Emilio have really given me the best that ......”

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Apr 28,2017
Minithumbup
By: 'Jes'
Apr 28,2017
0 people found
this helpful
Elle and Emilio have really given me the best that they can provide. Having had a turbulent time with previous management I am very please with the service provided under the new management....
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Comment on agent fees
Very fair and manageable
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“Massive thanks to Kevin & Herrine for showing round our prospective ......”

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Apr 28,2017
Minithumbup
By: 'Team'
Apr 28,2017
0 people found
this helpful
Massive thanks to Kevin & Herrine for showing round our prospective buyers. Simon for fantastic photographs and Ashley for her negotiating skills! Selling our flat through you was a pleasure, no stress involved. You've made our dream move possible and I would highly recommend all of ...
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Comment on agent fees
Very fair
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“Hamilton Chess and Mitch Moth have been extremely professional and ......”

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Apr 27,2017
Minithumbup
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Mitch Moth
By: 'MKW'
Apr 27,2017
2 people found
this helpful
Hamilton Chess and Mitch Moth have been extremely professional and helpful in renting and managing our property. Mitch responds to e-mails very quickly and gets things actioned promptly and efficiently. They also found a tenant for our property very quickly....
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Comment on agent fees
Fees are very competitive compared to other agents in the area.
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“Mitch has provided excellent service so far from finding the ......”

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Apr 27,2017
Minithumbup
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Mitch Moth
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By: 'Bex'
Apr 27,2017
2 people found
this helpful
Mitch has provided excellent service so far from finding the perfect tenants to keeping me informed throughout the documentation process....
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Comment on agent fees
They seem reasonable to me.
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“It was a great pleasure to work with Huw Howell-Pryce. ......”

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Apr 26,2017
Minithumbup
By: 'Isabelle'
Apr 26,2017
0 people found
this helpful
It was a great pleasure to work with Huw Howell-Pryce. I experienced him as a very professional, reliable and helpful person. He answered questions at once and made always a great effort to make our requests possible. Truly the best experience so far for a ...
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Comment on agent fees
Reasonable
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“Very pleased with the service, well knowledged , provided all the ......”

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Apr 25,2017
Minithumbup
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Dannielle
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Ryan
By: 'Marian'
Apr 25,2017
0 people found
this helpful
Very pleased with the service, well knowledged , provided all the information needed , helpful at every step, would definitely recommend them....
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“Great service for the Landlord - regular feedback on progress, ......”

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Apr 25,2017
Minithumbup
By: 'SN'
Apr 25,2017
0 people found
this helpful
Great service for the Landlord - regular feedback on progress, quick to find tenants and good follow up with documentation. Recommended....
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Comment on agent fees
Competitive
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“Very fast process allowed us to move in just when ......”

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Apr 25,2017
Minithumbup
By: 'Pedro'
Apr 25,2017
0 people found
this helpful
Very fast process allowed us to move in just when we wanted. From day one Louis was very helpful and efficient....
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“Danielle and Ryan were very knowledgeable, punctual and professional. Finding ......”

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Apr 24,2017
Minithumbup
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Dannielle
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Ryan
By: 'Luke'
Apr 24,2017
0 people found
this helpful
Danielle and Ryan were very knowledgeable, punctual and professional. Finding a rental property in London is never easy and of the many agents we were working with they were the best by far. Thank you both again for helping us find our new home!...
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Comment on agent fees
Good
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“Very helpful, swift feedback after viewings. Arthur and Richard always ......”

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Apr 22,2017
Minithumbup
By: 'Tan'
Apr 22,2017
0 people found
this helpful
Very helpful, swift feedback after viewings. Arthur and Richard always responded to my calls - excellent service, polite, friendly and hardworking....
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Comment on agent fees
Fairly good
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“Katy has been absolutely excellent from day one. She has ......”

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Apr 21,2017
Minithumbup
By: 'Teresa'
Apr 21,2017
0 people found
this helpful
Katy has been absolutely excellent from day one. She has made this a very easy transition, being landlords for the first time. Katy is professional, good time keeper for appointments and a excellent communicator via email and phone. She is an asset to Townends....
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Comment on agent fees
Agents fees were as we had expected
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“We recently purchased a property through Regents and we can't ......”

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Apr 20,2017
Minithumbup
By: 'Mr'
Apr 20,2017
0 people found
this helpful
We recently purchased a property through Regents and we can't fault the service we got from the guys. During my search they always kept me updated with any properties that they thought would be of interest. Within a matter of weeks Chris Menzies found our ...
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“Katie was an amazing helper to sort all our paperwork ......”

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Apr 19,2017
Minithumbup
By: 'Kornelija'
Apr 19,2017
0 people found
this helpful
Katie was an amazing helper to sort all our paperwork and helped us to move in to the property. Katie is very professional and friendly, whilst on the phone she deals with all issues very promptly and in person she is the nicest agent I ...
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Comment on agent fees
Fees are reasonable - maybe there are cheaper, but the services Townends and Katie had provided were outstanding!
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“Abhijit is very serious. The whole process for renewing our ......”

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Apr 19,2017
Minithumbup
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abhijit
By: 'Pierre'
Apr 19,2017
0 people found
this helpful
Abhijit is very serious. The whole process for renewing our rental contract was very smooth. We are very happy to have him as our Renewals Manager...
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“Riya was extremely professional and helpful the process of the ......”

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Apr 18,2017
Minithumbup
By: 'Daryl'
Apr 18,2017
0 people found
this helpful
Riya was extremely professional and helpful the process of the move happened very quickly and smoothly would highly recommend regents....
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Comment on agent fees
Good
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“Dannielle has been an absolute hero securing this property for ......”

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Apr 18,2017
Minithumbup
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Dannielle
By: 'Steve'
Apr 18,2017
0 people found
this helpful
Dannielle has been an absolute hero securing this property for us having had a very last minute let down on a previous property. Within two days of contacting her we had seen a property that was easily the best we'd seen throughout our search, signed ...
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Comment on agent fees
Whilst I don't feel that the fees are unreasonable per se, it's more of a case that I feel that agency fees anywhere are somewhat difficult to accept. Nothing personal, but just an industry thing for me I guess.
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“Very easy to deal with - each time Danielle committed ......”

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Apr 18,2017
Minithumbup
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Dannielle
By: 'NewToBrixton'
Apr 18,2017
0 people found
this helpful
Very easy to deal with - each time Danielle committed to do something she did it. Got to know our needs and preferences very quickly and showed us some great properties...
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Comment on agent fees
Prohibitively high, but in line with other agents in the area
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“Very professional duo and they worked great with each other ......”

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Apr 17,2017
Minithumbup
By: 'Ferry'
Apr 17,2017
2 people found
this helpful
Very professional duo and they worked great with each other to ensure everything went ahead as smoothly as possible with my tenancy....
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Comment on agent fees
GOOD
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“Was not pleased with the service after end of tenancy.......”

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Apr 17,2017
Minithumbdown
By: 'GK'
Apr 17,2017
0 people found
this helpful
Was not pleased with the service after end of tenancy.Getting our deposit back proved very difficult.It was difficult getting call backs despite promises....
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Comment on agent fees
Fair
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“i contacted Townends about a property I was interested in ......”

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Apr 16,2017
Minithumbup
By: 'Dawn'
Apr 16,2017
1 people found
this helpful
i contacted Townends about a property I was interested in viewing and I spoke to Darrell, straight away he was on the ball lined up viewings with quite a few different properties so my partner and I could get a full picture of what we ...
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Comment on agent fees
I thought the fees were quite high
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“I strongly recommend the service of Moazam. He was very ......”

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Apr 15,2017
Minithumbup
By: 'Mariana'
Apr 15,2017
0 people found
this helpful
I strongly recommend the service of Moazam. He was very helpful and friendly, as well he conducted our viewing in a very personal way according ours expectations....
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“Amazing,professional.If it wasn't for Mo, I wouldn't have ......”

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Apr 14,2017
Minithumbup
By: 'Hanan'
Apr 14,2017
0 people found
this helpful
Amazing,professional. If it wasn't for Mo, I wouldn't have registered my property to let with Beresford residential....
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“Having recently dealt with Sam and Iain at Beresford regarding ......”

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Apr 14,2017
Minithumbup
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Iain
By: 'Beth'
Apr 14,2017
0 people found
this helpful
Having recently dealt with Sam and Iain at Beresford regarding a purchase I was extremely impressed by their pro-active and personal approach. Not only were they very efficient in terms of communicating with us, answering the phone, responding to emails and getting information back to ...
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“Peter without doubt was instrumental in making me choose Townends ......”

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Apr 13,2017
Minithumbup
By: 'Olu'
Apr 13,2017
0 people found
this helpful
Peter without doubt was instrumental in making me choose Townends and most importantly, went over board in making sure I secured an accommodation with you. We are very grateful to him for his astounding customer services prowess....
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“Moazam Is highly professional a very good listener and understands ......”

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Apr 13,2017
Minithumbup
By: 'Hanan'
Apr 13,2017
0 people found
this helpful
Moazam Is highly professional a very good listener and understands what his potential clients are looking for. I recommend fully....
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“Great service provided by Moazam. All quick and profesional so ......”

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Apr 13,2017
Minithumbup
By: 'Dan'
Apr 13,2017
0 people found
this helpful
Great service provided by Moazam. All quick and profesional so we are delighted with the service. Also the communication was clear ....
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“Great team and perfect service! Highly recommend! Everything was very ......”

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Apr 10,2017
Minithumbup
By: 'Magdalena'
Apr 10,2017
0 people found
this helpful
Great team and perfect service! Highly recommend! Everything was very quick and small problems were very quickly solved! Thank you for your work!...
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Comment on agent fees
Good fees!
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“Very efficient and professional service. After placing offer; referencing and ......”

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Apr 10,2017
Minithumbup
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Serena
By: 'D'
Apr 10,2017
5 people found
this helpful
Very efficient and professional service. After placing offer; referencing and all paperwork was completed within a single afternoon, allowing a fast move into the property....
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“Matt has been so incredibly helpful throughout the whole process ......”

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Apr 08,2017
Minithumbup
By: 'Lisa'
Apr 08,2017
0 people found
this helpful
Matt has been so incredibly helpful throughout the whole process of renovating the house after bad tenants. He has been very understanding listening to my concerns regarding new tenants ....
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Comment on agent fees
The agents fees are pretty standard .
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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