Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“Really helpful before and after purchase. Were also very helpful ......”

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Jun 07,2017
Minithumbup
By: 'Richard'
Jun 07,2017
0 people found
this helpful
Really helpful before and after purchase. Were also very helpful over the stressful final part. Might even have gone with us as we were a better buyer for the seller, rather than take the higher sale price and get stung in the end by a ...
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Comment on agent fees
I was a buyer so have no comment on the fees.
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“Excellent service. Zuzanna picked out an ideal property for us ......”

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Jun 07,2017
Minithumbup
By: 'Craig'
Jun 07,2017
0 people found
this helpful
Excellent service. Zuzanna picked out an ideal property for us within our budget (we were previously looking at another property that was more expensive, less spacious and in worse condition). Barring a couple of administrative issues during the process (wife's forename and surname swapped when ...
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Comment on agent fees
Fairly standard
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“Massive thank you to Moazam for a brilliant viewing and ......”

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Jun 07,2017
Minithumbup
By: 'Abbie'
Jun 07,2017
1 people found
this helpful
Massive thank you to Moazam for a brilliant viewing and being patient and understanding when coming to putting in offers. SO thrilled with the apartment we managed to secure. Also, big thanks to Jerome for setting the viewing up and letting me know the landlord ...
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Comment on agent fees
Quite expensive fees but thorough
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“Honestly, the worst letting agents I have ever had the ......”

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Jun 05,2017
Minithumbdown
By: 'An'
Jun 05,2017
1 people found
this helpful
Honestly, the worst letting agents I have ever had the misfortune to deal with. They withheld information from the tenant that I had specifically asked them to provide. They fail at every occasion to provide clear and timely communication and refuse to take any responsibility ...
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By: Joseph Laurence
Jun 05, 2017
View all comments (1)
Dear Landlord, Thank you for your feedback, I apologise if you feel that communication has been lacking throughout the process of letting your property and will certainly speak to the staff members you have mentioned regarding this. As discussed earlier today on the telephone I personally planned to visit your property this afternoon to meet the tenant and hopefully rectify address the post box situation. I can now confirm I have done this and it seemed to me as if the postbox had been ben ...

“Chris was very helpful and personable and always willing to ......”

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Jun 02,2017
Minithumbup
By: 'Catherine'
Jun 02,2017
0 people found
this helpful
Chris was very helpful and personable and always willing to assist in any queries I had. I am pleased I chose Regents as my estate agents and would recommend them in the future....
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“Both agents were really friendly and informative about all the ......”

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Jun 01,2017
Minithumbup
By: 'Jade'
Jun 01,2017
0 people found
this helpful
Both agents were really friendly and informative about all the properties we viewed making finding our perfeft home a quick, easy, relaxing and enjoyable experience....
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Comment on agent fees
Good
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“Quick to respond, helpful and pleasant to deal with. Appointment ......”

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Jun 01,2017
Minithumbup
By: 'KK'
Jun 01,2017
0 people found
this helpful
Quick to respond, helpful and pleasant to deal with. Appointment times were at my convenience and you could feel William would go the extra mile for you....
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Comment on agent fees
Neither good nor bad
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“Riya was very helpful, polite and knowledgeable about the property ......”

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May 31,2017
Minithumbup
By: 'Stef'
May 31,2017
0 people found
this helpful
Riya was very helpful, polite and knowledgeable about the property and the landlord's requirements. Surprisingly professional for someone so young. I am happy to recommend her to anyone looking for a property....
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Comment on agent fees
I found the fees extortionate. Savills charged me on the last rent a fraction of your fees
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“Sold my property within a week and the whole process ......”

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May 31,2017
Minithumbup
By: 'EmmaK'
May 31,2017
0 people found
this helpful
Sold my property within a week and the whole process from initial meeting to completion was extremely efficient. I was communicated with from start to finish. Both Tim and Emma were brilliant. Highly recommended...
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Comment on agent fees
Happy with the fee level. They conducted all viewings so happy to pay for this
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“Chris has been outstanding. He knew exactly what I was ......”

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May 31,2017
Minithumbup
By: 'Caglar'
May 31,2017
0 people found
this helpful
Chris has been outstanding. He knew exactly what I was looking for and was extremely quick in helping me get the property i liked. Great Guy....
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“Abby is incredibly diligent, responsive, professional and quickly delivers on ......”

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May 31,2017
Minithumbup
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abhijit
By: 'the'
May 31,2017
0 people found
this helpful
Abby is incredibly diligent, responsive, professional and quickly delivers on action items. He has helped me multiple times through the process of renewal of my lease and I am very positively impressed. Keep up the good work, Abby!...
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“Anisa was a great help, she was friendly and the ......”

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May 30,2017
Minithumbup
By: 'SEK'
May 30,2017
0 people found
this helpful
Anisa was a great help, she was friendly and the customer service was great! I called numerous times after for various enquiries and she was always very helpful....
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“Jerome assisted me to find new tenants for my flat. ......”

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May 30,2017
Minithumbup
By: 'Outstanding'
May 30,2017
1 people found
this helpful
Jerome assisted me to find new tenants for my flat. He worked quickly efficient and professionally. He manage to beat two other estate agents in the Streatham area to rent my property. This was extra impressive considering he was the last agent to receive my ...
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“Chris was friendly and gave excellent advice. He was vers ......”

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May 30,2017
Minithumbup
By: 'Emilie'
May 30,2017
0 people found
this helpful
Chris was friendly and gave excellent advice. He was vers hepfull and efficient, showing real professionnalism. He helped us throughout the whole process....
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Comment on agent fees
Reasonnable
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“Good communication, kept me informed at each stage. Worked fast ......”

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May 29,2017
Minithumbup
By: 'Steven'
May 29,2017
0 people found
this helpful
Good communication, kept me informed at each stage. Worked fast to get a new tenant, exactly what we asked. Slight mix up with the check out but was solved promptly....
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Comment on agent fees
Competitive with other agents.
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“I have dealt with many letting agents but few have ......”

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May 26,2017
Minithumbup
By: 'Paul'
May 26,2017
0 people found
this helpful
I have dealt with many letting agents but few have been as helpful, hard-working and professional as Zuzanna. We needed to move quickly and were quite specific in what we were looking for; Zuzanna understood this. She was refreshingly honest and very understanding. Moving can ...
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“Chris was a great help. The 2 houses we saw were ......”

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May 26,2017
Minithumbup
By: 'M'
May 26,2017
0 people found
this helpful
Chris was a great help. The 2 houses we saw were exactly what we had asked to see. By far the best agent we had seen since starting to look for a new property....
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“I dealt with Richard on my first personal property rental ......”

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May 25,2017
Minithumbup
By: 'AMG'
May 25,2017
0 people found
this helpful
I dealt with Richard on my first personal property rental and he was really friendly, patient and kind and answered every single one of my questions...and there were many! I'm very grateful for his knowledge and experience and in helping me through the entire ...
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Comment on agent fees
Competitive prices
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“Jerome was very professional and diligent. He was always available ......”

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May 24,2017
Minithumbup
By: 'E'
May 24,2017
1 people found
this helpful
Jerome was very professional and diligent. He was always available to discuss our sale with us. I would recommend him in future....
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Comment on agent fees
Good
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“Caroline is amazing! not alone was she integral in securing ......”

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May 24,2017
Minithumbup
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Caroline
By: 'Edward'
May 24,2017
0 people found
this helpful
Caroline is amazing! not alone was she integral in securing a 8 week completion of my purchase - her knowledge, support, project management and efficiencies are to be commended. Caroline has an excellent rapport with clients, solicitors and provided excellent assurance and knowledge that I needed ...
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Comment on agent fees
NA
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“From the minute we signed our contract for regents to ......”

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May 24,2017
Minithumbup
By: 'Hardip'
May 24,2017
0 people found
this helpful
From the minute we signed our contract for regents to act as our agents to sell our properly, we received a professional yet friendly service. I came back to regents on due to the service I originally received in 2015 when Jo sold the property to ...
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Comment on agent fees
I was pleased with the fees as I was just in time for the promotional offer of £1k return if complete by end of June. At the same time we were able to negotiate a good rate with Terry.
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“Excellent service as always from Abby. Always responsive to my ......”

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May 24,2017
Minithumbup
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abhijit
By: 'Antonia'
May 24,2017
0 people found
this helpful
Excellent service as always from Abby. Always responsive to my requests and very prompt in his response. Abby provides a stress free and highly professional service....
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Comment on agent fees
Of course the fee always seems high
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“Generally a great service recd as buyers of a property ......”

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May 23,2017
Minithumbup
By: 'Rebecca'
May 23,2017
0 people found
this helpful
Generally a great service recd as buyers of a property sold through townsend. The only down we had was that we had to wait to get a response and chase a fair bit at the beginning when we had offered. Appreciate this may have been ...
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Comment on agent fees
NA
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“I was dealing with Abhijit to extend my tenancy at ......”

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May 23,2017
Minithumbup
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abhijit
By: 'Anjana'
May 23,2017
0 people found
this helpful
I was dealing with Abhijit to extend my tenancy at a property in Bloomsbury. He is very prompt with his responses and handles matters regarding renewals in a very efficient and professional manner....
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Comment on agent fees
Excellent !
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“After we'd had a terrible experience with Barnard Marcus you ......”

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May 22,2017
Minithumbup
By: 'Katy'
May 22,2017
0 people found
this helpful
After we'd had a terrible experience with Barnard Marcus you managed to restore my faith in estate agents assisting us in getting our references moving quickly and coordinating with the landlord of our properly. We appreciate the pace at which you worked to resolve a ...
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Comment on agent fees
More expensive than competitors, however professionalism speaks for itself
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“We originally marketed our home for sale with an online ......”

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May 21,2017
Minithumbup
By: 'Simon'
May 21,2017
0 people found
this helpful
We originally marketed our home for sale with an online agency. We had very few viewings and it took six months to get an offer. When it fell through, we felt very unsupported. Switched to Regents, where we have had a very different experience. Matt, ...
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Comment on agent fees
We negotiated an 'all-in' fee that we were more than happy with.
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“The team at Beresford are extremely professional. Whenever I've called ......”

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May 19,2017
Minithumbup
By: 'Yvette'
May 19,2017
1 people found
this helpful
The team at Beresford are extremely professional. Whenever I've called the office, I have received a consistently high service from any member of the team that I speak to. I mainly dealt with the Branch Manager Jerome Jackson in regard to a purchase under some ...
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“Recently used Townends to rent a property in Ealing. I ......”

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May 18,2017
Minithumbup
By: 'Ealing'
May 18,2017
0 people found
this helpful
Recently used Townends to rent a property in Ealing. I was delighted with the result that was achieved within a short time frame. A special thank you to Robert McPeake for offering a superior quality of service in a timely and professional manner....
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Comment on agent fees
Good value for the service that is provided.
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“Abby has been helpful all the way through my tenancy ......”

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May 18,2017
Minithumbup
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abhijit
By: 'Cassini'
May 18,2017
0 people found
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Abby has been helpful all the way through my tenancy in the Heron building. She has shown deep professionalism and eagerness to get back to me quickly on a few requests. I will be happy to collaborate in the future....
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“Nadine was very helpful and informative throughout the whole process ......”

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May 18,2017
Minithumbup
By: 'Jo'
May 18,2017
0 people found
this helpful
Nadine was very helpful and informative throughout the whole process and made our experience very pleasant and stressfree. The whole process was very efficient....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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