Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

Contact Us

Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“Extremely excessive fees with no real justification. To charge £25 just ......”

Share on :
Jul 04,2017
Minithumbdown
By: 'Paul'
Jul 04,2017
0 people found
this helpful
Extremely excessive fees with no real justification. To charge £25 just to confirm payments were made on time in a reference is exorbitant, and there is then a payment fee added on to this....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Chris was very good, he helped us get the perfect ......”

Share on :
Jul 02,2017
Minithumbup
By: 'Johanna'
Jul 02,2017
0 people found
this helpful
Chris was very good, he helped us get the perfect place for us. He understood exactly what we wanted so when a property like that came on the market he rang immediately and negotiated an early viewing so we were able to get the first ...
read full review
Comment on agent fees
Fairly high but good compared to a lot of London Agents.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Chris was very friendly and very helpful. He made the ......”

Share on :
Jun 30,2017
Minithumbup
By: 'Househunter'
Jun 30,2017
0 people found
this helpful
Chris was very friendly and very helpful. He made the process of applying and being accepted for the flat quick and easy....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Tarek got the job done. A total cheeky chap, with ......”

Share on :
Jun 29,2017
Minithumbup
By: 'Alix'
Jun 29,2017
0 people found
this helpful
Tarek got the job done. A total cheeky chap, with excellent communication skills and a real can do attitude. Super proactive and clearly enjoys his job. Thanks for selling our house!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We have had dealings with estate agents before and have ......”

Share on :
Jun 29,2017
Minithumbup
Staff profile picture
Iain
By: 'Tom'
Jun 29,2017
0 people found
this helpful
We have had dealings with estate agents before and have not felt amazingly comfortable with how pushy they can be but Ian and Sam were really great and not like that at all. They were clear and concise and dealt with any problem and question ...
read full review
Comment on agent fees
Im new to agent fees but we feel this is fair
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Both Sam and Iain are very nice people to be ......”

Share on :
Jun 28,2017
Minithumbup
Staff profile picture
Iain
By: 'Tim'
Jun 28,2017
0 people found
this helpful
Both Sam and Iain are very nice people to be in touch with. Fast replies on your emails, they pick up the phone when you call them, they were such a big help in finding a property especially since I had a very bad experience ...
read full review
Comment on agent fees
Bad
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Zuzanna was very friendly and took the time to answer ......”

Share on :
Jun 27,2017
Minithumbup
By: 'Bryony'
Jun 27,2017
0 people found
this helpful
Zuzanna was very friendly and took the time to answer our questions thoughtfully. She showed us two properties we'd asked to look at and then showed us a third which she thought we would like. In the end, we chose the third property, in part ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I've rented a flat through Hamilton Chess Windsor and it ......”

Share on :
Jun 27,2017
Minithumbup
Staff profile picture
By: 'Daniela'
Jun 27,2017
1 people found
this helpful
I've rented a flat through Hamilton Chess Windsor and it was the easiest and effortless thing ever. Matthew took us through the process, explain everything and in a matter of days we moved in our new house. Their system is adapted to the 21st Century ...
read full review
Comment on agent fees
Good value for the money
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Sam was lovely to deal with. Polite and willing to ......”

Share on :
Jun 26,2017
Minithumbup
By: 'Laura'
Jun 26,2017
0 people found
this helpful
Sam was lovely to deal with. Polite and willing to answer any questions and get things dealt with quickly. He didnt make me feel pressured to take a property at all which was great and left me feeling assured that I was with the correct ...
read full review
Comment on agent fees
Good price with personal circumstances taken into consideration.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Zuzanna was great. She was friendly and very helpful. Found ......”

Share on :
Jun 25,2017
Minithumbup
By: 'Sam'
Jun 25,2017
0 people found
this helpful
Zuzanna was great. She was friendly and very helpful. Found us a great place and secured it for us very quickly....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Zuzanna helped with the letting for 75 Mafeking Ave, and I ......”

Share on :
Jun 23,2017
Minithumbup
By: 'Roger'
Jun 23,2017
0 people found
this helpful
Zuzanna helped with the letting for 75 Mafeking Ave, and I found her to be extremely helpful and very pleasant to talk with on the phone. She clearly was genuine and honest in all our discussions, and went out of her way to accommodate with taking ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Zuzanna is very kind and professional person. Thank you for ......”

Share on :
Jun 23,2017
Minithumbup
By: 'Michalina'
Jun 23,2017
0 people found
this helpful
Zuzanna is very kind and professional person. Thank you for help to find ideal flat for us and wish you all the best....
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The gave me the keys late. And refused to give ......”

Share on :
Jun 23,2017
Minithumbdown
By: 'Daniel'
Jun 23,2017
2 people found
this helpful
The gave me the keys late. And refused to give any comoensation for it. They also ignored any complains and said they never happened....
read full review
Comment on agent fees
Not worth the service given.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very professional approach to customer. Everything has been presented precisely. ......”

Share on :
Jun 22,2017
Minithumbup
By: 'Kamil'
Jun 22,2017
0 people found
this helpful
Very professional approach to customer. Everything has been presented precisely. We are happy that Zuzanna was the agent we have worked with. Now we are living in beautiful flat just because Zuzanna helped us rent it. Very happy with agent !!...
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Big thanks to Mo for sorting our viewing and getting ......”

Share on :
Jun 22,2017
Minithumbup
By: 'MJ'
Jun 22,2017
1 people found
this helpful
Big thanks to Mo for sorting our viewing and getting everything moving swiftly. Similarly, massive thanks to Jerome for convincing our future Landlord to take slightly less in rent/month, which as students is incredibly helpful....
read full review
Comment on agent fees
Quite expensive but i get the impression that is the same with all agents in London
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Had the opportunity to deal with Tarek re sale of ......”

Share on :
Jun 21,2017
Minithumbup
By: 'Malik'
Jun 21,2017
0 people found
this helpful
Had the opportunity to deal with Tarek re sale of my property in Putney. From the outset Tarek was extremely pleasant to deal with and highly professional. His negotiation and customer service skills were second to none. Through out the process Tarek made sure that ...
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Carl was excellent in helping us secure our new flat ......”

Share on :
Jun 21,2017
Minithumbup
By: 'K.C.'
Jun 21,2017
1 people found
this helpful
Carl was excellent in helping us secure our new flat while recently relocating from US. The process was seamless and he was always there to answer any and all questions. Huw was also exceptional in the process. Couldn't be happier....
read full review
Comment on agent fees
Fee's were reasonable and service was excellent.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I was a tenant with Beresfords for three years. My ......”

Share on :
Jun 20,2017
Minithumbdown
By: 'James'
Jun 20,2017
0 people found
this helpful
I was a tenant with Beresfords for three years. My final experience has left us with a sour taste in our mouth. Having always had a positive relationship with Joe Casey. Our last property we had been left down by our landlord with regards to ...
read full review
Attachments

Feature review Comments (2) Report abuse Print review
Was this helpful? Yes
By: James
Jun 21, 2017
View all comments (2)
Good evening Joe I am disappointed that the sole blame for our experience is being directed towards the landlord. You have a responsibility to your tenants who do pay a fee for your services to ensure that Landlords that advertise under your name are to the same high standard you set across the company. I did refrain from mentioning other aspects of our experience with you and provided my direct telephone line so you could contact me directly. We had agreed to extend our move out dat ...

“Excellent, polite, efficient service. Emails replied and calls returned in ......”

Share on :
Jun 20,2017
Minithumbup
By: 'Henry'
Jun 20,2017
0 people found
this helpful
Excellent, polite, efficient service. Emails replied and calls returned in no time. Very helpful, patiently answered all questions we had....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I found Regents very efficient, and professional in the way ......”

Share on :
Jun 20,2017
Minithumbup
By: 'Steve'
Jun 20,2017
0 people found
this helpful
I found Regents very efficient, and professional in the way they handled everything to help me in my move to my new home. Very impressed....
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very friendly and helpful with finding the property. Helped with ......”

Share on :
Jun 13,2017
Minithumbup
By: 'Azim'
Jun 13,2017
0 people found
this helpful
Very friendly and helpful with finding the property. Helped with the whole process from start to end fantastically. Could not have asked for a better agent....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very friendly and helpful! Great service and contact, always got ......”

Share on :
Jun 13,2017
Minithumbup
By: 'Kai'
Jun 13,2017
0 people found
this helpful
Very friendly and helpful! Great service and contact, always got instant updates on the process. Thank you for helping us rent this lovely place!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I bought a house from a couple who used Regents ......”

Share on :
Jun 10,2017
Minithumbup
By: 'Marvin'
Jun 10,2017
0 people found
this helpful
I bought a house from a couple who used Regents to sell their house, and I found Regents very helpful. They were always quick to answer the phone and respond, and both Luke and Sahil were very helpful with finding out information we asked for ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Richard was extremely helpful when letting our property. He was ......”

Share on :
Jun 10,2017
Minithumbup
By: 'alsumisa'
Jun 10,2017
0 people found
this helpful
Richard was extremely helpful when letting our property. He was always cheerful and pleasant and let the property quite quickly. I have no hesitation in recommending him....
read full review
Comment on agent fees
The fees seem fairly average
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Townends were very helpful during this process, thank you to ......”

Share on :
Jun 09,2017
Minithumbup
By: 'sbarratt'
Jun 09,2017
0 people found
this helpful
Townends were very helpful during this process, thank you to Michael, Alan and Hannah in the branch for keeping things moving and keeping us updated. We're very happy in our new home!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Chris & Ryan have both been really helpful, nice and thorough ......”

Share on :
Jun 08,2017
Minithumbup
Staff profile picture
Ryan
By: 'Edgar'
Jun 08,2017
0 people found
this helpful
Chris & Ryan have both been really helpful, nice and thorough from the very beginning. They gave great advice to get the best possible deal and managed to get our offer to be accepted in just a few hours - which was incredible. They are very ...
read full review
Comment on agent fees
The renewal fees are a bit high but the deal we got is great so we can't complain about the service
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Chris went out of his way to help us get ......”

Share on :
Jun 08,2017
Minithumbup
By: 'Molly'
Jun 08,2017
0 people found
this helpful
Chris went out of his way to help us get our perfect flat. He kept me up to date throughout the whole process, as I was not in London at the time, and made sure we knew exactly what to do. Really helpful thank you, ...
read full review
Comment on agent fees
good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have just moved out of my parents house into ......”

Share on :
Jun 08,2017
Minithumbup
By: 'Lauren'
Jun 08,2017
1 people found
this helpful
I have just moved out of my parents house into the big wide world for the first time and Ellie made the whole process a walk in the park. So so helpful, really quick coming back to me at all times and happy to answer ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Chris was extremely helpful and went above and beyond what ......”

Share on :
Jun 08,2017
Minithumbup
By: 'Celine'
Jun 08,2017
0 people found
this helpful
Chris was extremely helpful and went above and beyond what he was expected to do to help Molly and I secure the flat we wanted, especially because Molly is in Paris making things a lot trickier. He stayed after hours in order to receive paperwork ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Jo provides outstanding support to me as a landlord whenever ......”

Share on :
Jun 08,2017
Minithumbup
By: 'Sunny'
Jun 08,2017
0 people found
this helpful
Jo provides outstanding support to me as a landlord whenever I have questions or need help. Today I had a question she did not know the answer to so had Head Office contact me and then followed up with me to make sure I have ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

Awards won by Stirling Ackroyd

Regional Awards won by Stirling Ackroyd

Individual Branch Awards



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn