Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“Working with Mark was a pleasure. He answered all the ......”

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Aug 15,2017
Minithumbup
By: 'G.'
Aug 15,2017
3 people found
this helpful
Working with Mark was a pleasure. He answered all the question we had and help us through all the process of searching and buying. He went above and beyond his duties. Mark is reliable and very supportive. THANK YOU MARK...
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“Our experience with Beresford was brilliant. Chris was great and ......”

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Aug 14,2017
Minithumbup
By: 'Ben'
Aug 14,2017
0 people found
this helpful
Our experience with Beresford was brilliant. Chris was great and his knowledge of Brixton was really helpful when we went for our viewings....
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Comment on agent fees
Easily the best agent fees we've encountered
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“Angelo was friendly, professional and efficient. He took some beautiful ......”

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Aug 14,2017
Minithumbup
Staff profile picture
Angelo
By: 'RLD'
Aug 14,2017
0 people found
this helpful
Angelo was friendly, professional and efficient. He took some beautiful photos of my flat, which resulted in finding tenants within just a few days of it going on the market....
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“Chris showed us four properties and we chose one of ......”

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Aug 11,2017
Minithumbup
By: 'Molly'
Aug 11,2017
0 people found
this helpful
Chris showed us four properties and we chose one of them! He was friendly and knowledgable throughout without being pushy. I would definitely recommend him to other people....
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Comment on agent fees
Standard for this type of property.
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“I thought Chris and Samer were both very efficient and ......”

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Aug 10,2017
Minithumbup
By: 'Samuel'
Aug 10,2017
0 people found
this helpful
I thought Chris and Samer were both very efficient and effective at theit jobs. We're both very knowledgeable and thorough in regards to the property and above all very polite and friendly. It was a pleasure doing business with them....
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“I thought Chris and Samer were both very efficient and ......”

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Aug 10,2017
Minithumbup
By: 'Samuel'
Aug 10,2017
0 people found
this helpful
I thought Chris and Samer were both very efficient and effective at theit jobs. We're both very knowledgeable and thorough in regards to the property and above all very polite and friendly. It was a pleasure doing business with them....
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“I thought Chris and Samer were both very efficient and ......”

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Aug 10,2017
Minithumbup
By: 'Samuel'
Aug 10,2017
0 people found
this helpful
I thought Chris and Samer were both very efficient and effective at theit jobs. We're both very knowledgeable and thorough in regards to the property and above all very polite and friendly. It was a pleasure doing business with them....
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“Arthur kept me well informed of all the stages of ......”

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Aug 06,2017
Minithumbup
By: 'Stokefields'
Aug 06,2017
0 people found
this helpful
Arthur kept me well informed of all the stages of the sale of my property. He was charming and polite and very understanding. In short he made the deal happen. Thank you Arthur. Five stars for you....
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Comment on agent fees
fair
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“Andrejs was very helpful and updated us through the process ......”

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Aug 05,2017
Minithumbup
By: 'Sandeep'
Aug 05,2017
1 people found
this helpful
Andrejs was very helpful and updated us through the process of our buy . He was always available and answered any questions we had....
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“Very pleased with the efforts of everyone at Townends in ......”

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Aug 04,2017
Minithumbup
By: 'Greig'
Aug 04,2017
2 people found
this helpful
Very pleased with the efforts of everyone at Townends in selling our property. Good communication throughout the sale and most helpful in explaining the sales process....
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“Arthur is a true professional who kept in constant phone/......”

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Aug 03,2017
Minithumbup
By: 'Mrs'
Aug 03,2017
0 people found
this helpful
Arthur is a true professional who kept in constant phone/email contact with us when he sold our property recently. He is professional, polite, helpful and always responded to our questions in a timely manner and in our opinion went way and above the expectations ...
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Comment on agent fees
Good
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“Chris was able to find a property that fitted the ......”

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Aug 03,2017
Minithumbup
By: 'Rhys'
Aug 03,2017
0 people found
this helpful
Chris was able to find a property that fitted the criteria quickly and efficiently! He sent us links to numerous properties that would appeal to us on a regular basis and found us the property we will be renting! Thanks...
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Comment on agent fees
Good
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“Arthur is a very professional and pleasant consultant, he always ......”

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Aug 03,2017
Minithumbup
By: 'Partson'
Aug 03,2017
0 people found
this helpful
Arthur is a very professional and pleasant consultant, he always took time to explain all our questions and ensured we were never worried....
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Comment on agent fees
Good
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“Despite lots of challenging issues during during the purchase of ......”

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Aug 02,2017
Minithumbup
By: 'Happily'
Aug 02,2017
0 people found
this helpful
Despite lots of challenging issues during during the purchase of my property Ashley was professional at all times and extremely helpful making the process as stress-free as possible! I would thoroughly recommend using Townsends as they were always on hand to offer advise and ensure ...
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“Big thanks to both Mo and Jerome. I dealt with ......”

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Aug 02,2017
Minithumbup
By: 'Rachelle'
Aug 02,2017
1 people found
this helpful
Big thanks to both Mo and Jerome. I dealt with Mo initially and then Jerome on the purchase of a flat. Both were very professional, efficient and accommodating to my queries....
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“We sold our property and Chloe House was our agent.......”

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Aug 01,2017
Minithumbup
By: 'Agent'
Aug 01,2017
0 people found
this helpful
We sold our property and Chloe House was our agent. Chloe was absolutely brilliant! She helped us prep the house before the opening day with tips and suggestions. She made herself available throughout the sale process, always answering our queries and doubts with a smile ...
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Comment on agent fees
fair fees
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“Abby has been dealing with my property renewals in the ......”

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Aug 01,2017
Minithumbup
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abhijit
By: 'wiji'
Aug 01,2017
0 people found
this helpful
Abby has been dealing with my property renewals in the past few times. Everything was handled very efficiently and in a timely manner. I have been very impressed....
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Comment on agent fees
good.
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“Mo is absolutely brilliant, I can always rely on him ......”

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Jul 31,2017
Minithumbup
By: 'Natasha'
Jul 31,2017
4 people found
this helpful
Mo is absolutely brilliant, I can always rely on him to help me with any cases we are referencing for Townends....
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Comment on agent fees
good
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“Angelo is such an amazing photographer. He's able to get ......”

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Jul 31,2017
Minithumbup
Staff profile picture
Angelo
Staff profile picture
Pete
By: 'Jay'
Jul 31,2017
1 people found
this helpful
Angelo is such an amazing photographer. He's able to get the PERFECT pictures to market my property and thanks to Pete's amazing lettings team they are able to secure a tenant in no time. Very pleased with the overall result!...
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Comment on agent fees
you get what you pay for in life, but I find Beresford's fees very reasonable compared to the quality of service, they should be charging a lot more!
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“I bought a flat through Beresford. Pete was very helpful ......”

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Jul 30,2017
Minithumbup
Staff profile picture
Pete
By: 'RB'
Jul 30,2017
0 people found
this helpful
I bought a flat through Beresford. Pete was very helpful and friendly and helped to push the purchase through. He was very accommodating when I needed to view the flat. Highly recommend....
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“A very good customer services and helpful, Pete has been ......”

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Jul 29,2017
Minithumbup
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Pete
By: 'Eddy'
Jul 29,2017
0 people found
this helpful
A very good customer services and helpful, Pete has been very supportive throughout. I am very delighted about his cooperation and dedication....
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Comment on agent fees
good
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“Chris was really helpful. We had a total of 4 viewings ......”

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Jul 28,2017
Minithumbup
By: 'Ashleigh'
Jul 28,2017
0 people found
this helpful
Chris was really helpful. We had a total of 4 viewings with him and at each property he could answer all of the questions we had about the property/tenancy. He also gave us info about local surroundings and was honest about distances to transport links. ...
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Comment on agent fees
Fees seem to be about the same as other agents.
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“Great agency with professional staff. It's my second move with ......”

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Jul 27,2017
Minithumbup
Staff profile picture
Mitch Moth
Staff profile picture
By: 'Jane'
Jul 27,2017
2 people found
this helpful
Great agency with professional staff. It's my second move with them and both times everything went smooth. Mitch was very pleasant to deal with. The communication was easy, he always replied fast, was helpful and provided accurate information. When we needed an additional viewing, it ...
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Comment on agent fees
The price was fair, didn't feel robbed like with other agencies when you pay a lot for nothing.
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“I cannot express sufficiently the good work that Ryan did ......”

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Jul 26,2017
Minithumbup
By: 'Claire'
Jul 26,2017
0 people found
this helpful
I cannot express sufficiently the good work that Ryan did for myself and my brother when we had to sell our Mother's home. He was polite, knowledgeable and sympathetic to our situation. His communication was excellent and we knew what was happening at every stage. ...
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Comment on agent fees
Fees were explained at the outset and I feel that all the help we had from Ryan made the fee worthwhile.
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“Buying a first property can be stressful, but Ryan made ......”

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Jul 26,2017
Minithumbup
By: 'Jon'
Jul 26,2017
0 people found
this helpful
Buying a first property can be stressful, but Ryan made the whole process flow seemlessly. He kept us informed at all times and was extremely helpful and quick to answer any questions we might have had. The whole process went smoothly and we are now ...
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“Regrettably I must write an unfavourable review for this branch ......”

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Jul 26,2017
Minithumbdown
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Magda
By: 'Dubravka'
Jul 26,2017
0 people found
this helpful
Regrettably I must write an unfavourable review for this branch and Beresford in general (during our approximately two month of dealing with them, we were in contact with at least three different agents from three different branches, sometimes regarding the same issue). When we were ...
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Comment on agent fees
Any fees are too much if the agent doesn't do their job.
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“She is the best...stretched long hours to show us ......”

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Jul 25,2017
Minithumbup
By: 'niranjan'
Jul 25,2017
0 people found
this helpful
She is the best...stretched long hours to show us good properties. Full of energy, very polite and friendly. Amazing person !...
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“A very friendly, helpful and efficient service was provided which ......”

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Jul 24,2017
Minithumbup
By: 'Andrew'
Jul 24,2017
4 people found
this helpful
A very friendly, helpful and efficient service was provided which helped make the whole process quick, easy and hassle free....
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“Max was really helpful during the whole process and was ......”

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Jul 21,2017
Minithumbup
By: 'Jin'
Jul 21,2017
0 people found
this helpful
Max was really helpful during the whole process and was very knowledgable about the area and local amenities. He considered our requirements and desires with great care and found us a beautiful place to live. I would definitely recommend the agency and of course Max ...
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Comment on agent fees
Slightly high but worth it
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“Mark Shepherd has been amazing, 5 star rating plus, he has ......”

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Jul 20,2017
Minithumbup
By: 'Ludmilla'
Jul 20,2017
3 people found
this helpful
Mark Shepherd has been amazing, 5 star rating plus, he has not only found someone to buy our house but also the price we asked for and he was Super agony uncle . Great spirit always a welcome smile that greets you as soon as you walk ...
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Comment on agent fees
Top fees he deserves every penny no waste!!!!!!
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By: Mark Shepherd
Jul 21, 2017
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Thank you Ludmilla, I think I might be your agony uncle for a fair old time yet us this transaction is going to require a lot of work and patience! But we will get there! ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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