Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“Most positive experience of an estate agent! Nice, warm and ......”

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Sep 27,2017
Minithumbup
By: 'Tom'
Sep 27,2017
0 people found
this helpful
Most positive experience of an estate agent! Nice, warm and friendly chap who really helped and made the process easy - would definitely recommend!...
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“Mark Shepherd and the whole Englefield Green team were dedicated ......”

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Sep 27,2017
Minithumbup
By: 'Dr'
Sep 27,2017
2 people found
this helpful
Mark Shepherd and the whole Englefield Green team were dedicated professionals who made the sale of our property quick and efficient. The team are very knowledgeable with regards to the local market and worked hard to achieve an excellent sale. I strongly recommend using this ...
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Comment on agent fees
Fees were as expected
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“Marlon is a very friendly and informative agent. Marlon is, ......”

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Sep 26,2017
Minithumbup
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Marlon
By: 'Bryan'
Sep 26,2017
8 people found
this helpful
Marlon is a very friendly and informative agent. Marlon is, most importantly, a very good agent. He was able to help me negotiate the apartment that I really wanted at my ideal rate. It is all thanks to his effort that I was able to ...
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Comment on agent fees
Good
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“Looking for a property to rent, I finally found the ......”

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Sep 20,2017
Minithumbup
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Shyanne
By: 'Vanessa'
Sep 20,2017
0 people found
this helpful
Looking for a property to rent, I finally found the one and had to beat off competition . All throughout the process Shyanne was always positive, friendly and professional. I could not have asked for a better agent to deal with. Shyanne went above and beyond ...
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Comment on agent fees
Good
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“The service towards myself and friends by Beresford Residential has ......”

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Sep 20,2017
Minithumbdown
By: 'Will'
Sep 20,2017
0 people found
this helpful
The service towards myself and friends by Beresford Residential has been generally slow and quite poor throughout our tenancy. In fairness to Beresford, any problems with the flat were addressed in a reasonable time frame and professionally. Our main annoyance was the inventory process. When ...
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Comment on agent fees
Poor since they inflated them by 25% in the space of 1 year.
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“Great service from start to finish. Squeezed us in on ......”

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Sep 20,2017
Minithumbup
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Mitch Moth
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Serena
By: 'Toby'
Sep 20,2017
1 people found
this helpful
Great service from start to finish. Squeezed us in on a Saturday to view the property and Serena was extremely helpful at answering all our questions. The contract process ran extremely smoothly with Mitch, whose answers were quick and precise....
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Comment on agent fees
Agent fees are reasonable compared to others. They do have a check out fee of £110 which is hidden at the beginning though.
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“Chris did a great job of listening to our demands, ......”

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Sep 19,2017
Minithumbup
By: 'Matthieu'
Sep 19,2017
0 people found
this helpful
Chris did a great job of listening to our demands, and showed us only very high standard flats. I really enjoyed his honesty....
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“I have had the good fortune to work with Robert ......”

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Sep 19,2017
Minithumbup
By: 'Tamara'
Sep 19,2017
0 people found
this helpful
I have had the good fortune to work with Robert at the Towends branch in Ealing for a number of years now. He is not only fair in his dealings, but he is phenomenal at getting the job done. I always feel that I can ...
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Comment on agent fees
As I say above, I have always found Robert to be fair and straightforward on the fees front.
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“Edward was excellent at providing follow-up, communicating, solving problems where ......”

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Sep 17,2017
Minithumbup
By: 'Bassam'
Sep 17,2017
1 people found
this helpful
Edward was excellent at providing follow-up, communicating, solving problems where they arose and doing everything he promised to do on time. He is a credit to Townends....
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“Chris was a great help with our flat search. He ......”

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Sep 13,2017
Minithumbup
By: 'Sophie'
Sep 13,2017
0 people found
this helpful
Chris was a great help with our flat search. He was always really quick at getting back to me with viewings and enquiries and we really valued his advice. Thanks Chris! Would highly recommend!...
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Comment on agent fees
The fees seem extreme, especially as we are current tenants through Beresford and have gone through the referencing process with them already
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“I recently used Beresford International's letting service to find a ......”

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Sep 12,2017
Minithumbup
By: 'Jacqui'
Sep 12,2017
0 people found
this helpful
I recently used Beresford International's letting service to find a tenant for my flat. Although I am not a first time landlord it's several years and some legislative changes since I've rented out property, but Iain and his team were there to guide the process ...
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Comment on agent fees
In line with market rates.
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“Mitch has been extremely helpful with the whole letting process. ......”

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Sep 12,2017
Minithumbup
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Mitch Moth
By: 'Ellie'
Sep 12,2017
3 people found
this helpful
Mitch has been extremely helpful with the whole letting process. He has replied to emails very promptly and has dealt with our requests. He has made it such a smooth move!...
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“So in quite difficult circumstances I found myself looking for ......”

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Sep 12,2017
Minithumbup
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By: 'Emma'
Sep 12,2017
1 people found
this helpful
So in quite difficult circumstances I found myself looking for a new home. Having not rented for the previous 4 years it was quite a daunting experience. Along came Matthew at Hamilton chess. Found a few properties of interest and within budget. Fell in love with ...
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Comment on agent fees
Good
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“Could not have had a better experience with Tyana. She ......”

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Sep 08,2017
Minithumbup
By: 'Marianne'
Sep 08,2017
1 people found
this helpful
Could not have had a better experience with Tyana. She is an asset to the team. She showed me a variety of properties which all met the requirements I had asked for. She gave me honest and positive advice about my search. She also gave ...
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“We worked with two teams at Beresford and have been ......”

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Sep 07,2017
Minithumbup
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Ryan
By: 'Doris'
Sep 07,2017
1 people found
this helpful
We worked with two teams at Beresford and have been impressed by all the clear correspondance and professional communication. They advised us brilliantly throughout and have found lovely tenants too ,...
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Comment on agent fees
Fair.
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“Pete has been extremely helpful throughout this process. We have ......”

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Sep 06,2017
Minithumbup
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Pete
By: 'Holly'
Sep 06,2017
0 people found
this helpful
Pete has been extremely helpful throughout this process. We have appreciated how accommodating and responsive he has been since day one. Pete has always been friendly and has gone above and beyond to help us ensure a smooth purchase....
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Comment on agent fees
n/a
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“Sam was impeccable: he was at the property on time ......”

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Sep 02,2017
Minithumbup
By: 'Bruno'
Sep 02,2017
1 people found
this helpful
Sam was impeccable: he was at the property on time and was helpful throughout the viewing, answering whatever questions I had. He was also super quick in getting all the requisite documentation to me as soon as I decided to make an offer and as ...
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“I recently completed on the sale of my house in ......”

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Sep 02,2017
Minithumbup
By: 'Jamie'
Sep 02,2017
0 people found
this helpful
I recently completed on the sale of my house in Addlestone (August 17). We spoke to several of the major agents in Addlestone and found Ryan and his team at Regents to be very professional and we built a good relationship from the first meeting. Throughout ...
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Comment on agent fees
Good - worth it
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“Marlon is very helpful. He is also very responsible and ......”

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Aug 31,2017
Minithumbup
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Marlon
By: 'Kai'
Aug 31,2017
9 people found
this helpful
Marlon is very helpful. He is also very responsible and is easy to communicate. He replies my message off work as well and takes care of the whole process. It was a pleasure to work with him, highly recommended!...
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“We're very happy about this agency who found our new ......”

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Aug 26,2017
Minithumbup
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Pete
By: 'Valentina'
Aug 26,2017
0 people found
this helpful
We're very happy about this agency who found our new home. Andrew has been available for appointments rebooking also late in the evening. Pete has been very helpful during the whole process. The solicitors they suggested are very good....
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“Zack helped me find the perfect property. Being a first ......”

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Aug 24,2017
Minithumbup
By: 'Mr'
Aug 24,2017
1 people found
this helpful
Zack helped me find the perfect property. Being a first time buyer I didn't know what to expect along the way and Zack stayed in contact with me throughout the process, he always called when they had taken on a property which suited my requirements ...
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“Super helpful team and excellent service to help me buy ......”

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Aug 23,2017
Minithumbup
By: 'Claire'
Aug 23,2017
1 people found
this helpful
Super helpful team and excellent service to help me buy a property. The guys were always available on the phone and very thorough with any help, advice or questions, as well as being very polite and friendly throughout, Thanks very much!...
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“Chris was refreshing when it came to estate agents. He ......”

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Aug 21,2017
Minithumbup
By: 'Ryan'
Aug 21,2017
0 people found
this helpful
Chris was refreshing when it came to estate agents. He was no nonsense and showed us a selection of properties that fulfilled our criteria, without the usual plastic salesmanship. We managed to sign for a place that evening, I was impressed with how fluid and ...
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“Undeniably one of the best estate agents I've worked with. ......”

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Aug 21,2017
Minithumbup
By: 'Emma'
Aug 21,2017
1 people found
this helpful
Undeniably one of the best estate agents I've worked with. Moazam was always willing to help and so quick to come back with answers, information and advice. Highly recommended!...
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“In one line,an awefull service for exhuberant fee. Recently ......”

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Aug 20,2017
Minithumbdown
By: 'Raki'
Aug 20,2017
2 people found
this helpful
In one line,an awefull service for exhuberant fee. Recently came from abroad and they showed me a property managed by landlord.Until the contracts were signed they were very nice, after that they showed their true color, very arrogant and unfriendly staff. They initially ...
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Comment on agent fees
Its a rip off, fee 750£ for 1 bed flat renting doing literally nothing.
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“I have worked with Jerome on a few matters. I ......”

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Aug 17,2017
Minithumbup
By: 'Tahsin'
Aug 17,2017
1 people found
this helpful
I have worked with Jerome on a few matters. I have found Jerome highly efficient and easy to talk to. Jerome provides regular updates and has been great in keeping my matters be on track....
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Comment on agent fees
Good
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“Extremely helpful and informative. Got property sold in 4 weeks. Very ......”

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Aug 17,2017
Minithumbup
By: 'Phanthom'
Aug 17,2017
0 people found
this helpful
Extremely helpful and informative. Got property sold in 4 weeks. Very pleased with outcome. Would not hesitate to recommend.Thankyou....
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Comment on agent fees
Good
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“Ian and his team have been always been very fast ......”

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Aug 17,2017
Minithumbup
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Iain
By: 'JB'
Aug 17,2017
0 people found
this helpful
Ian and his team have been always been very fast to reply to all queries in the friendliest and most professional manner and have really made the process on as easy as possible....
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“Beresford's had helped me out successfully to rent my property ......”

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Aug 16,2017
Minithumbup
By: 'B'
Aug 16,2017
1 people found
this helpful
Beresford's had helped me out successfully to rent my property previously, so when it came to selling, they were my natural choice as agent. Jerome and the team packed the viewings in and were very good at keeping me updated at all times. The sale ...
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Comment on agent fees
The fees were very reasonable and they more than earned it.
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“Unprofessional service when you are a tenant, when you are ......”

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Aug 15,2017
Minithumbdown
By: 'Guido'
Aug 15,2017
2 people found
this helpful
Unprofessional service when you are a tenant, when you are a prospective customers they will send you a lot of emails asking for documents and deposits in few days, unfortunately they are not so quicker when they have to answer to precise requests from tenants: ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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