Stirling Ackroyd
4.6/5, 4428 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4428
7th Aug 2024
reviewed by 'Stephen Staley'
“I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached ......”
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 52
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Stirling Ackroyd Branches (view all 39)
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5
Chiswick, W4

“Absolutely shocking conveyancing service.My solicitor did not return my ......”

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Oct 27,2017
Minithumbdown
By: 'Maureen'
Oct 27,2017
1 people found
this helpful
Absolutely shocking conveyancing service. My solicitor did not return my calls and took, on average, a 10 days to reply to my emails. The solicitor then began exchange negotiations without consulting me regarding dates. It has been 7 months since I moved into my new property and ...
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By: Stirling Ackroyd
Oct 31, 2017
View all comments (1)
Maureen, Stirling Ackroyd Estate & Letting Agents are extremely sorry that you have had a bad experience with any company bearing our name. We believe that your conveyancing was undertaken by Stirling Ackroyd Legal in Commercial Road, which has not been affiliated to us for over a year now and is a completely separate company. We hope you find a resolution in the end. ...

“Mark and his team were excellent. They sold my house 3 ......”

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Oct 23,2017
Minithumbup
By: 'D'
Oct 23,2017
2 people found
this helpful
Mark and his team were excellent. They sold my house 3 times over, each time within a few days of it being placed on the market. Nothing was to much trouble....
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Comment on agent fees
More expensive than some others
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“Renting with Townends was the worst mistake of my life.......”

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Oct 23,2017
Minithumbdown
By: 'Ms'
Oct 23,2017
2 people found
this helpful
Renting with Townends was the worst mistake of my life. Horrible customer service from landlord and agents, have been waiting months for them to fix issues which have still to be resolved. Never going with Townsend again...
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Comment on agent fees
Stupid amount of money for service received
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“Mo Islam was fantastic!!! The landlord was a bit reluctant ......”

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Oct 23,2017
Minithumbup
By: 'Angena'
Oct 23,2017
2 people found
this helpful
Mo Islam was fantastic!!! The landlord was a bit reluctant to let the property to us however he was able to persuade him. Thanks Mo ! We are very satisfied with the place. We highly recommend him to anyone looking to rent a property from Townends....
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Comment on agent fees
Good
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“The team were swift to contact me in order to ......”

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Oct 20,2017
Minithumbup
By: 'Veee'
Oct 20,2017
0 people found
this helpful
The team were swift to contact me in order to assist in lettimg my south London proeprty. They arranged to take pictures at the flat and then all prospectve viewings with myself and the current tenants efficiently, before promptly finding me new tenants ahead of ...
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Comment on agent fees
They managed the process for free, having a large number of clients looking for property like mine.
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“My experience was quite different from all other agencies. I ......”

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Oct 20,2017
Minithumbup
By: 'Gertrude'
Oct 20,2017
3 people found
this helpful
My experience was quite different from all other agencies. I quite enjoy working with Townends agency and love the way they handle my housing situation. I had less then 2 weeks to move out my previous place and they work endlessly to get me a good ...
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Comment on agent fees
Good
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“Dannielle and Pete have done a superb job for me ......”

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Oct 19,2017
Minithumbup
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Dannielle
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Pete
By: 'Mike'
Oct 19,2017
0 people found
this helpful
Dannielle and Pete have done a superb job for me from start to a very rapid finish! Pete got the show on the road. He was friendly and quietly very efficient and gave me practical guidance and advice on marketing my Camberwell flat, including the ...
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Comment on agent fees
Fair and sensible
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“Firstly, they put a terrible tenant in our property. A ......”

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Oct 18,2017
Minithumbdown
By: 'Logging'
Oct 18,2017
3 people found
this helpful
Firstly, they put a terrible tenant in our property. A fixed two year tenancy with no break clause (my fault for not picking that up but I have never had a tenancy with no 6 month break clause). We end up having to hire a solicitor ...
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“Impressive level of service, excellent communication.I was in no ......”

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Oct 16,2017
Minithumbup
By: 'L'
Oct 16,2017
0 people found
this helpful
Impressive level of service, excellent communication. I was in no doubt that Hannah was working tirelessly to ensure successful conclusion to our sale....
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Comment on agent fees
Very fair
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“Have worked with Robert for a few years and have ......”

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Oct 16,2017
Minithumbup
By: 'Jean'
Oct 16,2017
0 people found
this helpful
Have worked with Robert for a few years and have always found him to be very positive, honest and professional. Have also had confidence in the type of clients which Townends seek for our properties. Thank you Townends for letting our property once again!...
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Comment on agent fees
Good
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“Throughout the process of our first time purchase in Streatham ......”

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Oct 15,2017
Minithumbup
By: 'Dom'
Oct 15,2017
1 people found
this helpful
Throughout the process of our first time purchase in Streatham Jerome remained a professional and approachable, as well as committed and honest. He was always quick to keep us up to date on everything happening, and genuinely cared that we were happy with the progress. ...
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Comment on agent fees
Good
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“We are delighted with the service received from these two ......”

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Oct 13,2017
Minithumbup
By: 'Rob'
Oct 13,2017
0 people found
this helpful
We are delighted with the service received from these two agents, professional, courteous and personal. I would be highly likely to recommend the Ealing branch of Townends based on my experience with them....
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Comment on agent fees
Very happy with the agents fees.
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“Very fast response to any queries. Professional but friendly manner ......”

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Oct 12,2017
Minithumbup
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Dannielle
Staff profile picture
Pete
By: 'Mr'
Oct 12,2017
0 people found
this helpful
Very fast response to any queries. Professional but friendly manner on both the phone and email, helped me through the whole process....
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Comment on agent fees
Fine
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“This company is great, the support from Danielle and personal ......”

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Oct 12,2017
Minithumbup
Staff profile picture
Dannielle
By: 'James'
Oct 12,2017
1 people found
this helpful
This company is great, the support from Danielle and personal representation of Moazam is amazingly efficient, helpful and supportive. They get processes moving. Moazam especially is great, He was able to give answers to any questions we and provide total up-front costs. Very friendly, easy ...
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Comment on agent fees
Agency fees are good, very reasonable
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“Hi Pete and Danielle were very helpful and polite with ......”

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Oct 12,2017
Minithumbup
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Pete
By: 'Gines'
Oct 12,2017
0 people found
this helpful
Hi Pete and Danielle were very helpful and polite with me from the beginning. They didn't let me lose the hope because I was worried. I felt that everything was ok....
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“Fantastic service from initial meeting with Brett and sale with ......”

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Oct 11,2017
Minithumbup
By: 'E'
Oct 11,2017
0 people found
this helpful
Fantastic service from initial meeting with Brett and sale with Zack. Good number of viewings and offers. I would highly recommend Regents and Zack....
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Comment on agent fees
Great
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“Tufael was so helpful during the process of finding a ......”

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Oct 10,2017
Minithumbup
By: 'Thalia'
Oct 10,2017
1 people found
this helpful
Tufael was so helpful during the process of finding a new home for myself and my partner on our move to London. He listened to what we were looking for and found us the perfect property on the first viewing. He guided us through the ...
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Comment on agent fees
I don't have a huge understanding of Agent fee's in London so it wouldn't be fair to comment as I have no previous fees to compare this against.
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“sam was very polite and well organised and patient with ......”

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Oct 09,2017
Minithumbup
By: 'EIEIO'
Oct 09,2017
0 people found
this helpful
sam was very polite and well organised and patient with a landlord less than organised! Kept us informed all the way. Very happy with the service....
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Comment on agent fees
Free so good
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“Sam was the best agent we could have asked for. ......”

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Oct 05,2017
Minithumbup
By: 'LDavey'
Oct 05,2017
1 people found
this helpful
Sam was the best agent we could have asked for. He was so efficient and helpful throughout the whole process. We felt very at ease meeting him at the property with his friendly, chatty matter and being able to ask all our questions. And his ...
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Comment on agent fees
Good
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“Tyana made my experience of renting a property pleasant, easy ......”

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Oct 04,2017
Minithumbup
By: 'Rosalind'
Oct 04,2017
0 people found
this helpful
Tyana made my experience of renting a property pleasant, easy and efficient. She was really helpful in taking me to the viewing and resolving reference issues- a true professional!...
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Comment on agent fees
Townends lettings fees are high, even when a discount was applied. The service from staff at the branch was much better than the experience provided by head office
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“Chris showed us around 3 different flats, on two different days. ......”

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Oct 04,2017
Minithumbup
By: 'Hannah'
Oct 04,2017
0 people found
this helpful
Chris showed us around 3 different flats, on two different days. He was helpful the whole time and easy to communicate with....
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“Tyana has been very supportive through the entire process of ......”

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Oct 04,2017
Minithumbup
By: 'LP'
Oct 04,2017
1 people found
this helpful
Tyana has been very supportive through the entire process of searching for and renting the flat, with excellent communication skills and quick replies to our enquiries. Thank you!...
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“Friendly, informative, honest and quick to respond to emails. Helped ......”

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Oct 04,2017
Minithumbup
By: 'Lauren'
Oct 04,2017
0 people found
this helpful
Friendly, informative, honest and quick to respond to emails. Helped us to secure our flat by encouraging us to put down an offer even though others already had....
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“Jerome was super helpful during the process of our move. ......”

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Oct 04,2017
Minithumbup
By: 'Ellie'
Oct 04,2017
1 people found
this helpful
Jerome was super helpful during the process of our move. He helped us find our property once we had been messed around by another estate agent. He understood all our circumstances and was incredibly patient, helpful and professional at all times. Thank you!...
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Good
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“Sam has been endlessly helpful and diligent throughout the whole ......”

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Oct 03,2017
Minithumbup
By: 'Veronica'
Oct 03,2017
1 people found
this helpful
Sam has been endlessly helpful and diligent throughout the whole process. I had a last minute viewing arranged and Sam made sure that I received confirmation of the time and followed up when this had to be altered. When I made the decision to request ...
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Comment on agent fees
The fees are very standard to what I expected for a London Estate Agent.
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“Super friendly and informative, we probably saw 5 or 6 properties together ......”

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Oct 02,2017
Minithumbup
By: 'E.'
Oct 02,2017
0 people found
this helpful
Super friendly and informative, we probably saw 5 or 6 properties together and he really helped me unpick what was most important to me based on my feedback. Recommend!...
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“Absolutely brilliant service. We saw a property that we liked. ......”

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Oct 01,2017
Minithumbdown
By: 'Costas'
Oct 01,2017
0 people found
this helpful
Absolutely brilliant service. We saw a property that we liked. Max set up a viewing. Helped us all the way through. Was always at the other end of the phone if we had questions and even set up a second viewing so we can measure ...
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Comment on agent fees
Good
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“Mark S has been an absolute superstar. Our house sale ......”

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Oct 01,2017
Minithumbup
By: 'Laura'
Oct 01,2017
1 people found
this helpful
Mark S has been an absolute superstar. Our house sale became hugely troublesome and he worked tirelessly to get it through to completion. Easy to contact and happy to answer our 100s of questions. He gave good advice, was proactive and his experience was invaluable....
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Good
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“Just wanted to say we had an appointment at 17:00 today ......”

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Sep 29,2017
Minithumbdown
By: 'Andy'
Sep 29,2017
0 people found
this helpful
Just wanted to say we had an appointment at 17:00 today with Regents Estate Agents and the appointment was with Nathan Williams. Got there and waited for 17mins only to find out he was not going to turn up as he had forgotten the appointment! My ...
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“Marlon is very friendly and helpful. Throughout the period of ......”

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Sep 28,2017
Minithumbup
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Marlon
By: 'Q'
Sep 28,2017
7 people found
this helpful
Marlon is very friendly and helpful. Throughout the period of rent agreement negotiation, he has been very quick at responding all my questions and provided guidance so the entire process was very smooth....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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